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    Ann Sacks

    3.3 (4 reviews)
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    10 months ago

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    1 year ago

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    Kristy G.

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    2 years ago

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    3 years ago

    Excellent service. Very friendly,knowledgeable and helpful. Highly recommend I thank them

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    IKEA

    IKEA

    (1.5k reviews)

    $$

    I took this IKEA for granted. When I was an undergrad and grad student decades ago, I'd always come…read morehere and got all my household essentials for my dorm and apartment. I never realized how nice this store is compared to the San Diego store until recently. My husband and I were in Orange County this past weekend and on a whim I told my husband I wanted to go to IKEA to get some ideas for shelving in our guestroom. What I love about this store is that it has its own parking lot; unlike San Diego where it needs to share parking with Lowe's and Costco, IKEA Costa Mesa has its own plot of land that isn't shared by any other store. Not only that, but everything is really well organized and despite the number of people in the store (basing this off how full the parking lot is), it doesn't feel crowded in this store. I feel like I can breathe here and not have to worry about being behind a slow couple or bumping into kids. The checkout area is busy but there are lanes with cashiers and self-check out. We were out the door in about an hour.

    I'm extremely disappointed with how IKEA handled my warranty issue. After going through the proper…read morecustomer-service process, I was ultimately referred to Brian regarding the warranty decision. Brian essentially told me there was nothing further I could do and that he was the highest level of authority available. When I asked about escalating the matter or having the decision reviewed, I was told there was nowhere else to go. My frustration is not simply that IKEA denied the warranty. It's the way the situation was handled and the complete lack of any meaningful avenue to appeal or have the decision independently reviewed. As a customer, it is incredibly frustrating to be told, in essence, "there is nothing you can do," especially when you are trying to resolve a legitimate warranty concern. I expected IKEA to stand behind its products and provide a reasonable customer-service process when there is a disagreement over warranty coverage. Instead, I was left feeling that the decision was simply final because Brian said it was final. I have the written correspondence documenting the reason for the denial and the communication regarding the lack of further escalation. This experience has significantly changed my perception of IKEA's customer service and how they handle warranty issues.

    405 Cabinets & Stone - Custom built in fridge

    405 Cabinets & Stone

    (656 reviews)

    $$

    Anthony Dang is the person you have to look for when you go to 405 cabinets and stone. He is the…read morebest! Very patient, helpful and professional. I purchased whole brand new cabinets the same day he quoted me . He gave me excellent pricing and design to replace my old cabinets that was made from laminated wood. He also gave me solution to keep my natural stone countertop. My new kitchen is how I want io be. All customized to my needs. Thanks 405 cabinets!

    As some of my fellow "Yelpers" know already about me, I like posting the good, bad, and ugly for…read moreeach review. Well folks, you might be a little disappointed.... The "GOOD"! Yep, I decided to start with the positive and in this case the GOOD is **insert drum roll here** Dang Nguyen! He was so patient and always had such a positive can-do attitude. Let me start from the beginning. I was feeling overwhelmed with my remodel. The contractor had done his best to replicate the cabinets I had, with the new ones. However, staring at the CAD rendering didn't put me at ease. Did I mention I am a type A personality. So the contractor, myself and Dang sat together and starting at one end of my kitchen going through to the very last cabinet. We looked at every single drawer and cabinet placement including where the appliances would go. I think I was bending their ear for at least an hour or so with constant questions. We double checked measurements, discussed inserts and if Dang needed clarification or if I had a concern Dang never rolled his eyes or tried to shut me up. He allowed me to "ask away" and never tried to scoot me out of the store. The fact that he was professional, patient, and created such a comfortable environment he deserves enormous recognition, respect, and a pay raise! When a cabinet or drawer didn't work out because of measurement changes, he always had a suggestion. For example, I don't cook but I love those pullout spice racks. You know, those narrow pullout drawers. I don't use them for spices but they are so helpful for other things. Another example is the stackable insert for the silverware drawer. I love gadgets so when I saw this in the show room, well of course this girlie needed to have it. I know it's not a new idea, but for me, and my 35 year old kitchen - it was a big deal and I am thrilled to say I love it. Another example, their showroom had at least 4-5 different trash bin drawers to chose from! What??? Now I am giddy with the idea that I don't need to put the trash bin under the sink. The BAD. For months, prior to selecting a contractor, my heart was set on the color "Sage" for my kitchen cabinets. Unfortunately 405 Cabinets & Stone didn't have that color selection. I was so impressed working with Dang, I actually changed my mind and went with a different color that is sold there. Am I sad about the color, I would be lying if I said no. But, once I make up my mind, I go all in. In this case all in means sage color accessories! My point here is turning a bad/sad experience, into a positive one. More importantly, I want to tell the store owner it was because of Dang, I ended up purchasing nearly everything at his store. Mirrors, bathroom vanities, hallway closet cabinets etc... The UGLY, two words Parking Sucks! (enough said) I hope this lengthy Yelp review is helpful - ask for Dang, and don't panic if you can't find a place to park. **insert smile here**

    Elegant Kitchens & Bath - EKAB logo

    Elegant Kitchens & Bath

    (391 reviews)

    $$

    We got six to eight quotes to get our master bathroom completely redone and ended up going with EKB…read moredue to Tim's attention to detail during the initial meeting, patience, consistent (but not too much) following up, and professionalism. We stopped by their showroom about three to four times to pick out the tile, countertop, cabinets, etc. and each time Tim was very accommodating and patient. He assisted but was not overbearing at all in terms of helping us choose what would look best and gave some great tips and points. Our master bathroom was more than just a facelift, we removed a closet, extended the bathroom, fixed a leak, moved some plumbing and electrical, etc. Each crew member we interacted with was extremely professional, did the work quickly and professionally, and Sam the foreman was helpful in answering all of our questions. Overall, we are extremely pleased with the end product. Tim and his entire team are very patient, communicative, and we will likely use EKB again when we get our other bathrooms and kitchen redone.

    We recently completed our kitchen renovation and had a wonderful experience with the entire team…read more This is actually our second time hiring Elegant Kitchens & Bath, so we already know the work is going to be excellent! A special thank you to Tim for creating such a beautiful and functional kitchen design that truly brought our vision to life. Walter did an amazing job with the cabinet installation -- everything was installed with great attention to detail and craftsmanship. Silas handled the countertop installation flawlessly, and the island waterfall looks incredible. Finally, thank you to Sam for completing the final installation touches and making sure everything came together perfectly. It was a pleasure to get to know all of them. The whole process was smooth, professional, and well-coordinated from start to finish. We are so happy with our new kitchen and truly appreciate everyone's hard work. Highly recommend!

    Ann Sacks - buildingsupplies - Updated October 2026

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