I reached out and got connected with Paul who scheduled an appointment to get quotes on replacing a couple damaged window panes. When he got to our appointment, he seemed to be in a rush as he went through the measurements pretty quickly and responded briefly to questions I asked regarding my project. At one point he made a comment that I could replace the entire window frames myself by purchasing at a local hardware store. I found what he said confusing and explained to him that installation would be a concern (I am not a professional window remover/installer). When I asked if he provided window installation services, he said that the custom type windows they carry or have access to are more expensive than what I currently have and he did not provide me with pricing information. Though he did give me quotes to replace my damaged window panes, I checked with other reputable companies and found one who came out and fixed my problem on the same day and for less the price Paul quoted. While I appreciated this experience and getting Paul's perspectives, I am also glad I looked around and connected with another company who helped me with my needs at competitive pricing. Good thing to note with Paul's company is that service is offered on weekends, which not all other companies offer. read more