Its a Sunday morning and I just picked up my laptop from Compucare. It went from being a boat…read moreanchor to what looks and runs like a brand new computer. I couldn't be happier. Being somewhat computer illiterate, I researched computer repair on my phone and Compucare had all positive reviews with the vast majority being 5 star. There is good reason for that. Eric checked out my laptop in front of me, ruled out some obvious problems and from his experience and knowledge of the manufacturers pointed out from induced symptoms that the problem was the hard drive. He kept me in the loop with many and timely phone calls as to the progress made acquiring the new bigger and better hard drive, Eric made the choice as to which hard drive be my decision. He spent much time making sure all of my data transferred and updated my software. Performed maintenance and operational sweeps with diagnostics. his operation is completely transparent and he worked to keep my bill low. I am one happy camper and I highly recommend Compucare for their professionalism, technical ability, speed of service and helping attitude.

Compucare Technical Services has astounded me with their lack of professionalism. Amidst lies in…read moretheir reply to my Google review (proven via the text and call logs attached) they have accused me of being "angry" because they couldn't get to my PC fast enough. The only reason I was "angry" is because he spoke to me like I was an idiot, claimed he did nothing wrong, claimed 60 degrees celsius was normal, and generally avoided accountability. He has also failed to communicate properly, saying he'd get back to me and never texting back, then becoming passive aggressive when I checked in. Additionally, he searched for my new CPU on Amazon, rather than using Newegg or any other dedicated parts search, and ordered a CPU that would be completely incompatible with my system AND the motherboard he had ordered. If I hadn't caught the incompatibility, I might still be without my PC. Again, I had no issue with the fact that a mistake occurred. In fact I would have been gracious had accountability been taken. It was his communication over the phone on Sunday that led me to take matters into my own hands. No matter who discovered the issue, Compucare Technical Services was blatantly unprofessional and frankly frustrating to deal with on multiple occasions. Additionally, he tried to offer me $100 cash when I said I would be changing my review this morning. And the agreement referenced in his reply states that I must allow them opportunity to rectify the issue before issuing a *credit card chargeback,* which has not happened. CTS has yet again contacted me, despite me specifically asking him not to, and continued to berate me as a result of my review of my bad experience. (see end of text logs) https://drive.google.com/file/d/1aNbTLFg3kSkeb2W12FEA03qPptbv8iTy/view?usp=sharing (call logs) https://drive.google.com/file/d/1ybs2Lz552S6UFZ4s4JwCGFNis-XQs-C5/view?usp=sharing (text logs) https://drive.google.com/file/d/1RQLZ4X4GqUvY3g5_5_R_fwG2epWG_QK-/view?usp=sharing (Agreement)

Jose is very knowledgeable about all things to do with computers and is fairly priced. Memory like…read morean elephant. We've bought several refurbished laptops from him that are still running great, and he's fixed every problem we've brought to him, even a printer software problem although that's not his primary skill. Next he's going to upgrade our laptops to Windows 11. Best "computer guy" ever! I would highly recommend him!

Jose (owner) is wonderful to do business with. He's understanding, patient and kind. I would…read morerecommend his services and help to anyone. What a blessing we have him in Cumberland County.

I cannot say enough about how wonderful Andy is. I called on a weekend regarding my son's MacBook…read more I received a reply in an hour! I have 3 kids to get online for CVHS hybrid learning and I was already stressed; but this man helped us repair our computer in 24 hours!!!! Thanks to him, we were able to get back to our hybrid nightmare with one less worry. He is punctual knowledgeable and experienced-- what more could you want from someone--value?? How about: I was asked to wait a week, before sending payment, to be sure we were satisfied to make sure that everything worked properly. How often does that happen these days?? thank you

When I started having problems with my MacBook Pro I looked for local options for help. I started…read morewith "MACS N PCs" and had no need to look further. Andrew explained everything about my problem and my options clearly and gave me a cost estimate for repair if I chose that. When I asked for his recommendation if I decided to purchase a new Mac instead of repairing my older one he first asked me several questions about how I used my Mac before answering. Then he actually looked up options online for me the fit my needs and even sent me a link to one that he recommended. So, if you are looking for excellent customer service for your Mac, this is the place to go.

Great place. Good service, fair pricing. Did a great job moving my pictures from phone to…read morecomputer and shared his tech knowledge with me

My laptop was very slow. Orlando presented me with several very good low cost options to fix this…read moreissue. He set me up with a "new" used laptop and had it loaded with all my existing files, all within the day.

These people are amazing! I put out a plea on facebook…read morelooking for suggestions of where to take my laptop, and multiple people pointed me to The Computer Shop. I'd already had a not-so-great experience with another repair shop in town. The short version is the staff was very professional, and I had my laptop back within 24 hours of drop off. I thought I needed a new cooling fan, but the technician discovered a small piece of plastic lodged in the existing fan. Once that was removed, my fan worked fine. I cannot say enough good about this place; I'm surprised there aren't more reviews. Perhaps those who know want to keep it a secret. All I know is it was refreshing to experience excellent customer service!

These guys are the best in towm! I have used the computer shop…read moreOn a few other occasions and have never been disappointed. High quality work and a very fair price. My computer is running like new now thanks to these guys. I highly recommend them

I have dealt with many computer technecions over the years. My dealing with Rich was by far the…read moremost pleasent experience I have had. He is knowable and and explains what needs to be done in a clear, concise way. His pricing is fair and well worth the money. His main concern you and your satisfaction.

He solved all the problems I was having with the browser I've been using that eliminated my history…read morecontents, including passwords, favorites and browser history . Now I don't have to sign in to my email account 10 times a day. He openly shares his experiences that support the basis for his philosophy that provides an education for those of us who are neophytes.