We have rented through Riviera Marina several times over the years and have been satisfied with the…read moreservice. They have a few different boats including pontoons, ski boats and jet skis. The parking lot is opposite to the boating office and it's a short walk from the lot. There's a long staircase to go down to the marina to get into the boat. The instructions before getting on and driving the boat were clear. We had a great time on the pontoon this weekend. You can usually give them a call if you need to extend the time and if there's no other bookings after yours, they are usually happy to oblige.

Second time here. Fun, fun, fun. Place is well run, professional, on-time, considerate and…read moreconvenient to Austin. Great access location to Lake Travis. Boats are clean and well maintained. Also best value on the lake. Highly recommend.

The general manager of this place is really bad person He's…read moreone of those great big Ford diesel truck guys with the really nice paint job and big expensive tires Overcompensation? Maybe The employees are rude angry people Do not bring your boat or your friends near this place. So negative They allowed people on my vessel without my permission just for saying they were coming to look at my boat never called me and my boat was damaged in the process they tried to steal my boat. I bought a boat there for a lot of money, made a deal with them to slip it there and on the very last day, they decided they were gonna try to confiscate my boat which I had just purchased or try to get the prior owner to come get it, even though they knew it was mine They knew I didn't have a trailer and then I had nowhere to go so on the very last day of the month, they tried to steal my boat and deny me access to it They also destroyed a sale of my boat for 10 grand by contacting the purchasers and getting generally all in my business I am seeking fiduciary damages These people will try to separate you from your belongings stay as far from them as you can try one of the other marinas Some people just go around dumping on other folks using the little bit of power they have Which is all fun and games Until it's not . sometimes disrespect has eventual consequence ..... Karma can be a b@tch and it's usually on her time.... To begin with Emerald point is gonna get a nice lawsuit for my fiduciary damage.... Because their general manager is a bad person and shouldn't represent any business Really bad experience stay away

Worst marina on the lake! Terrible customer service (kelly especially). I would rather sink my boat…read morethan park it at this marina.

I just recently bought a boat that was already at Marshall Ford Marina, I not familiar with dry…read moredock storage or ever thought about it. I was very impressed how easy it is just to text and have my boat in the water. The staff is great, extremely accommodating and helpful. Anytime I need to work on my boat, the service dock is available. They sell batteries and ice, just in case you need it. They also have a storage unit with tools and accessories if needed. At the end of the day it makes my boating life so much easier!!! Thank you guys I really appreciate y'all!!

Yes, I am writing a yet another review because the unethical behavior of not only the Manager, but…read morethe Owner as well, is appalling and really just unbelievable. The purpose of my reviews and contacting the BBB was to make the public aware of the way MFM choses to do business and how poorly they treat their 'customers' & their property. I have NEVER asked for financial reimbursement from Marshall Ford Marina except for one time, in the amount of $184. This was due to the fact that my paddle wheel was getting damaged after each launch and at that point, I had spent about $1,000 fixing it and did not feel that i should be responsible for paying to have it fixed once again. I even spent an additional $320 for a GPS speed reader so that I could do away with having the use the paddle wheel altogether. I submitted the same previous review that I submitted on YELP to BBB.org - for no other purpose than to educate and warn the public of this highly unethical operation. Again, I had no intention of seeking financial compensation from MFM. The Owner, Marcel, responded not with an apology, but rather claimed I was reimbursed $1,210 - which is a flat out LIE. Only $185 of that was requested of me. $50 of this 'reimbursement' was offered to me to make up for their screw ups, ie: not fueling the boat as requested before launching it and almost leaving my stranded in the lake. The other $130 wasn't requested either, but was given in the form of "1/2 month of storage fees" after Todd forcefully kicked me out of the marina with 8 hours notice... after I had already paid the entire month of April. They 'reimbursed' me a total of roughly $365, and I have all the bank records to show this. But they went so far as to falsify financial documents to make it look like I was given THREE free months of storage in Aug, Sept & Oct of 2019.. during a time which I had not been complaining to them about my repair bills. Last I checked, it is a crime to falsify financial documents. I did not request any reimbursement until Feb of 2020. The paddle wheel repair costs around $185.. so what legit company would actually give a total of $780 in free storages for repairs that would not add up to that amount? Especially when it is not requested by the customer? Very odd. They even went so far as so claim they paid my mechanic, Noack directly, "retail pricing" for my repairs! He confirmed that he has never received payment for repairs on my boat or for anyone else's from MFM. Also, Marcel accused me of harassing his staff. Not true at all. I had one firm conversation with Jessica expressing my dissatisfaction of Todd's gross misconduct, rude attitude, damage to my property, and his way of dealing with issues. Very understandable considering all the BS I have put up from them over the years. I was very clear that I was in no way blaming Jessica as she has always been courteous and helpful to me, and let her know my dissatisfaction was in Todd's terrible way of dealing with his customers. AVOID this place at all costs! I thought I was getting a good deal at $250/month when first signing up, but in the end I was left with a TON of repair fees, weeks of lost time on my boat, and constantly having to deal with a boat that did not perform optimally.. as well as being treated like absolute sh*t by the Manager & Owner. Honestly, a simple APOLOGY could have avoided all of these negative reviews. I have never in my life been treated so horribly by a business. If you need a storage place that will actually care for your property, go to Emerald Point Marina. You will pay a little bit more monthly, but their storage is climate controlled so you won't have to winterize. They also give you a parking pass, 10% off gas, 10% off at the restaurant and 10% Platinum Marina service. Better yet, they will treat you like a human being. BTW during all of this back and forth, I had a Billy R. (current leaseholder with MFM) reach out to me via facebook after he saw my Yelp review. He showed me photos of his boat that was damaged by MFM (see attached). Of course, they tried to blame him for the damage.. but he noted the damage right after a foreclosed boat was moved next to his. Then, weeks later, after MFM put his boat back into the water after a refuel, it SANK. Of course, this was blamed on him as well. I don't know how anyone could continue to give MFM business if you consider: Stuart Mason's BBB review, Billy's sunken boat, my drama saga, Beverly Lee's Facebook review, and the numerous others who have had to deal with property damage and Todd's disrespectful attitude. I hope this review makes you reconsider your storage options. I will not be silent about this until MFM comes clean and starts being HONEST to their customers and the public. If you wish to see any of the evidence I have presented here, feel free to contact me directly stephk86@gmail.com. I would be happy to talk you out of using this marina. Thank you for coming to my Ted Talk.

I originally reserved 3 weeks ahead. However, the weather didn't look good, so to avoid 1 day fee,…read moreI cancelled the reservation. (They have a policy if you cancel, they will give you credit in the future, but I'm not planning on being back.) I called on the morning I wanted to go and they had boats available and could accommodate. I arrived and the staff were all polite and helpful. Cooper K took care of coordinating my rental and was fair, professional, and went over the "rules" with me in a polite yet thorough manner. The other team members did as he directed to get the boat ready and ensure easy launch. The boat was in great condition, well maintained, and was very comfortable for guest and handled well for me (captain). A couple of recommendations for VIP - 1) use 150' lines on anchors vs 100'; and 2) rent the "lilly pad" floats. Buying for $375+ isn't practical if the customer is from out of town. I recommend the business and I am not affiliated with it. The staff did not know I write reviews.

If you're heading out on Lake Travis, ask for Cooper -- he is the definition of above and beyond!…read moreWe came to VIP Marina with high hopes for a great day on the water, and Cooper made sure that's exactly what we got. When things weren't going as planned, he jumped in without hesitation and turned what could have been a ruined day into an absolutely incredible one. His positivity, knowledge, and genuine willingness to help made all the difference. Cooper didn't just do his job -- he went out of his way to make sure we were taken care of, comfortable, and back on the water. VIP Marina is lucky to have someone like Cooper on their team. He's the reason our day on Lake Travis was one for the books. We'll absolutely be back, and we'll be asking for Cooper every single time. Thank you so much !!!!

Charlotte is very unprofessional and turns tenants against each other. Avoid this marina at all…read morecosts if you are a minority as they seem to be part of the Klan. The ship store is overpriced and old fashioned. Overall marina quality is poor: holes in the ground on all docks, roof caving in, unsafe marina.

Charlotte and her staff are AMAZING! I cannot brag enough about how good care they take care of…read morethis place and the members. Would highly recommend to anyone needing a slip for their vessel. Thanks so much!

Manager, reached out to me, was apologetic and realized his mistake. It takes a brave person to…read moreadmit they were wrong.

We love this marina. They have always been so helpful and friendly. The facility is always clean…read moreand they added a golf cart parking lot this past year that is so nice for storage. They make keeping your boat on the water a breeze!

Great! Super easy to book. Nice people. Gas included. No…read morefixed times, you can pick how long you want to rent the boat for. Definitely recommend!

My favorite boat rental on Lake Travis. The staff works well with their customers. I like this…read morearea of the lake as well. Thank you all!

I mainly went to this marina for their new Waterloo Park! It was so much fun and a challenge. Great…read morefor the kids. Excursions were $50 a person and that included a shuttle ride to the dock, a boat ride to the floating obstacle course, 45 min of water fun, and life vests are given. There's a food truck there and adult beverages if you would care to drink. The only complaint was the sun, but you can't help that lol

This place is so bass ackwards. They have this hilljack named Larry that runs the place as a side…read morejob who is never there. Then they have this live aboard hilljack named Jerry? that is supposed to be the one running the place when Larry isn't there. Gates are constantly broken and the launch is about dried up. They have some hilljack towing company patrol the lot and tow boats without stickers. The problem is that the stickers fall off the trailers. The only one with sense lives in Louisiana and is harder to reach than the president. The renters all fight for the good spots because they lease half of the lot out to some zip line company. And don't let your kids walk around without supervision because the zip line vans come flying around the corner. The price is right but it is poorly run. Could not even reach anyone to renew my lease or contact when there was a problem. STAY AWAY.