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VIP Marina on Lake Travis

3.1 (136 reviews)
Open 9:00 am - 8:00 pm
Updated over 3 months ago

Services - VIP Marina on Lake Travis

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Berkshire Pontoon
Alyssa A.

We rented a personal boat originally on boatsetter and the owner cancelled last min. I was trying to find an available boat and came across VIP and it was magical experience. They gave us the new Berkshire Pontoon boat and it was honestly the best boat I've rented. It can easily fit 10 people comfortably. The boat goes fast!!! It was perfect for tubing. The boat came with a big two person tube also. Alfredo and his dad and the rest of the crew were super helpful. The young men who helped us park made sure we docked safely. I highly highly recommend booking with this company. They also have ATVs to pick you up from the parking lot!! Bring cash for the lot and to tip the drivers/guys who help park the boat. We are so grateful. My friend has the best 30th ever!!!!

Staff was great. I was worried about the awful reviews from 2-4 years ago. The reviews seemed pretty consistent re-naming a few awful employees. Hopefully those people are gone. We usually book our rental at Liquid Thrillz. I was pleased with our Berkshire pontoon being in almost brand new condition that fit 10-13 people. The boat was fast enough to tow the tube which was a major plus! Only thing missing was a table. Typically we rent a boat that has a mini table built in but their fleet does not. I'd recommend to bring a very small fold up table if possible. The Bluetooth connected great to play music and the speakers were loud. Staff was very friendly at the desk as well as the young men at the dock. I see other reviews have had lots of issues with the captained boats. We did not have a caption so no issues there. We will be back.

Me on the top of the boat
Erika S.

I have come here for multiple events and had 2 personal boat parties for my company.... Last year service was amazing the 4x I came but THIS year..... ugh! completely different experience and I will NEVER come back here again! The general manager is RUDE and I have more to say TRUST ME! The phone was never answered and no one ever calls back... I had a question about hookah being allowed and literally called 8x before I got an answer... mind you I booked in Dec 2021 and paid balance by July 2022 for an August event... the day of arrives and I think everything it is a go and was given such a hard time. Me and the 25 other people who came with me drove 2 hours to get there from San Antonio... the GM was on a power trip trying to be loud and wrong! Was embarrassed he got showed on the official website where he was wrong and threatened to cancel our party it was a whole thing! Very disappointing! It was better when the younger staff ran the place that GM gotta go! Upon first interactions with the GM my captain was letting the GM know he might need another staff person... bc over 25 people needs 2 staff on board I had 26 total... maybe 27? Either way, I walked up to see if there was any info I can provide... the gm immediately was just overreacting so much so that I had to pause and say hello my name is Erika how are you doing today and reached my hand out to shake his hand... which he rolled his eyes and looks me up and down and said oh my name is 'X' and proceeds to point his finger in my face and being rude... talking to me like a child rather than the paid customer who just dropped 2500 for this experience... saying I can't have one person bring all the drinks everyone should have brought their own... I said no one has said this to me before today and I did it this way to be easier for everyone to have fun... how do we fix it now? I've literally been telling you my plan since I booked in Dec last year... he just shoved past me and says we will see and walks away while we waited for my bar person to arrive to answer some questions My bar person who was there to monitor the consumption of alcohol (all pre made drinks) was talking to the GM and he was so rude and in her face that I started recording bc I feared for our safety... he was pointing and being loud. Looked like he wanted to hit her... It was scary... he Saw me recording and said he didn't need this sh*t and to delete it or he was cancelling my party.... Started to walk towards me to snatch my phone... I made the decision to stop bc my people drove 2 hours!!!! This reaction tells me he knows he's wrong and was not giving customer service... the captain even apologized to me and said he's "just like that" (like that makes it better- it doesn't) Oh and the ATV carts that are going back and forth to help you bring things down to the loading dock from the parking lot have always been helpful not this year! I got there early to set up... parked and paid the fee (different vendor not connected to this place!)... waited for a cart to come by from my venue... I see it and he literally waves me off *rudely* so I struggled to carry ALLLLL the party things to the boat... some of my guests were walking as well and helped me when they saw me... other guests told me the cart looked right at them struggling and passed them and instead went to this "other" (ifykyk what I mean ) family walking BEHIND them NOT struggling and offered to take them instead... now I will give you guess as to who was driving that day.... Did you say the GM?! Bc you're right! Not trying to say he doesn't like POCs but that's the energy it was giving and I was VERY disappointed that day! Went to the store on the docK to find out what was going on and given the excuse (from his son) oh must have been the go carts for the water park they do that sometimes we will talk to them... my dad is driving the other cart... it wasn't the water park to be clear never a sorry... just a very difficult time to get started... don't worry about me EVER using this company again! Bathrooms at the store are disgusting just wait to go onboard the boat you're likely better off! Once we were finally able to take off we had a great time! Captain was amazing and thorough he even used the cart and took us back to our cars one by one by himself! It took me a long time to write this review bc I do not like talking bad about a company. But this was ridiculous and I hope that GM was just stressed and not racist bc his inability to communicate and problem solve was terrible and non existent towards our party at least... very unprofessional I didn't even mention the police that came by the boat everyone says that's just how it is in Austin... that's an excuse and bad behavior is bad behavior every time... be better and clean your bathrooms at the dock store

Our favorite guys and our friendship bracelets (that they better not take off)
Taira V.

We booked our boat last minute due to a storm coming through the weekend we were in town and VIP as very accommodating to us. They were super affordable for a 4 hour rental and even provided us with a cooler, ice and a tube. About an hour into being on the lake and tubing, our boat started stuttering and making a weird noise after notifying us something was wrong with the oil pressure. We called and they sent us "Jake from StateFarm and Jake 2.0" to save us and tow us back. Alfredo the manager told us there unfortunately weren't any additional boats available for rental and that we could either get a full refund or come back later for a different boat. That's when we begged them to take out their oldest boat and asked for a captain. Alfredo agreed and gave us "Captain Garrett" for the remaining of his shift. Our reservation was extended by a few hours and we were so grateful for their hospitality and putting up with us. Every single person we interacted with at VIPMarina was kind, funny and respectful. Having them being so willing to accommodate us and keep us happy and on the water really made our trip. This was the one activity I was looking forward to and was so nervous with the boat breaking down it would've killed the vibe, but our boys showed up and made it the best time ever. We even got them matching friendship bracelets because they saved us when we were stranded in the lake and captained us around. Jake from State Farm, Jake 2.0 and Captain Garrett were the best guys! They were so funny and kind (they deserve a raise!) In all seriousness, I've never had such a great experience/service from a place and HIGHLY recommend booking a rental through VIP. They will not disappoint.

Lake Travis
Jeff P.

Had a great day on Lake Travis today. I don't leave a lot of reviews, but I feel this one is worth it. We rented a party barge for the day for a birthday party for our daughter. First time dealing with VIP. I have to say, the people on the calls were very accommodating right off the bat. We couldn't always get through on a few calls, but when we did, everyone was super nice. The parking is a long way from the marina, but I have to assume this is similar to many of the marinas just due to the landscape. We called right at 9:00AM and they were able to send up a "golf cart" to the parking lot. It actually more like a Gator type mini truck. Checking in was uneventful and smooth. Several workers around the marina asked if we needed help - and they did. The ladies in the marina shop were matter-of-fact, but all good. I don't have anything negative to say. They were busy and were doing the best they could for that time of the morning. I was satisfied. However.... we met our captain for the day, Bailey. She was not only helpful, but offered to bring the ice to the boat. Super cool for 12 bags of ice. Afterwards, when we thought we might had left something in our vehicle, she promptly offered to take us back up to our truck. Again, super cool. She was very clear on the rules of the boat and everyone understood. Good service (I've been on a lot of boats and cruises so realize there are rules) Out on the water, Bailey did not disappoint in any manner. She offered to grill our food and helped to make sure everything was in order. Towards the end of our time (around 4PM) she helped deflate our rafts and again was super helpful. After unloading the boat she asked another marina employee to help get us back to our cars using multiple Gator-things. This was sooooo cool since we were pretty tired and it's all uphill. Bottom line, our Captain Bailey, was amazing. Our party was a mix of high schoolers and adults. It was an epic day. We will go back and ask for Bailey. Kudos!

Great space and views for group photos
Coralee C.

Honestly, I'm a bit surprised reading some of the more negative reviews. If it wasn't for the manager Bill and his team, my best friend's bachelorette party would've been done for. She had a really, truly rough week and being on the water this weekend was what she was looking forward to the most. See, we had originally rented a yacht through a different company back in April. That boat just so happened to break down earlier the day of and we weren't notified until after we got there for our booking time. We were offered our money back but we would've just been sitting there basically lost. Bill with VIP Marina stepped up and offered us the barge Big Tex with no additional charge and for the same amount of time that we would've had the yacht. We were literally speechless as this act of kindness. Bill himself was the captain that took us out on the water. The boat was spacious, prepped for passengers and a smooth ride to an island down the way. The crew was incredibly helpful with the food, drinks and bags that we brought. There were multiple coolers, tables, trash cans for use and places to sit. We were able to control the music which was great and there was a ton of extra room for dancing and group photos. At one point there were some guys from another boat that came over to meet some of our ladies and the crew immediately offered to tell them to leave so that we were comfortable. What more could a group of girls ask for? The dock itself was pretty busy with people getting on other boats, I'm not sure if they were personal or not, but I can understand the office being busy and maybe missing a call? The young girls in the shop were very friendly as well. I would 10000% NOT hesitate to call VIP Marina if I were to book a boat again. Such human decency in a time that its kind of hard to come by. We appreciate them so much and absolutely recommend them!

Drifted to land

Sitting in a boat that I rented four hours After three hours boat out of gas Fuel gauge did not work was informed boat has a full tank Will never rent again from them Good luck

what's scarier than an Asian woman driving? An Asian woman driving a boat. lol.
Calily B.

I was planning on renting a party barge for my sister's 30th birthday but when I started looking around, all of the barges were already booked, so I had to take an alternate route. After calling several places, I settled on VIP Marina due to the pricing and various boats available (VIP marina has faster boats than JFF). When I made my booking, I was able to talk to the manager and get a small discount for renting two boats. We rented the Bennington Tritoon and the Regal ski boat from 11a-3pm on a Saturday. The Tritoon holds 13 and the ski boat holds 10. We wanted to get two different boats so we could take people tubing on the ski boat. I filled out the paperwork beforehand but it still took 10 minutes inside to get everything signed off and paid (all the people on the boat have to initial the paperwork). It took another 5-10 min. to go through the safety list on the boat. The boats come with a full gas tank so you don't have to worry about coming back to refuel. Our boats worked fine, although my boyf did have a slight issue getting the ski boat to get to full speed. When you return the boat, make sure it's pretty tidy (or they might charge you a fee) and that you have all your life jackets. The service, while friendly, could be a tad bit faster. The marina is located on the Volente side of the lake, so make sure your group knows where they are going. Parking is $7 (CASH ONLY!) but you can get pretty close to the marina.

This was a disappointing experience. Arrived at the odd parking arrangement and ended up having to call to ask how to find the actual marina. When I called I said that we had coolers and gear and didn't know how to get it down to the dock. She told me we would have to just carry everything. After lugging all of our stuff down the hill I entered the marina to find a woman on the phone who would not even acknowledge my presence. I mentioned that it was hard to bring everything down the hill and she just looked at me. We had reserved a boat for the afternoon ahead of time. She then proceeded to assign us a boat that had half a tank of gas and had ZERO equipment on it. Not even an anchor. Another very nice young woman proceeded to help us. She has to search all over to find life vests, an anchor, a map, a tube an knee board. Come to find out the boat next to us was prepped and ready... not ours. She also said that next time if we would call down they could come get us In their cart... I said that I did call but was not offered that... After we left the dock we realized that the boat we were given was a piece of junk and that the knee board was broken Upon returning we were greeted by another young woman that tied us up. She also offered to help us get our gear to the car. As we were heading out the rude lady told us again that we couldn't have help. We would have to get our cars and gear ourselves. I guess the whole thing might have been understandable... except that if felt as is the "manager" was just in a horrible mood. Seems like she purposely gave us a run down boat that wasn't ready and then for some reason she didn't want to help us by offering their cart. She barely even spoke to us and purposely turned her back on us multiple times. The other workers seemed nice but between the boat and her attitude the experience was not good

Party Barge

Best experience ever! The captain was helpful and nice. We had an amazing time partying and celebrating a birthday. Will definitely have a party on their barge for future events.

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5 years ago

the two captains we had earlier today were asking one another if the were "coked out" rude asf never gonna use the company again.

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4 years ago

Super helpful and nice. Alfredo was great! We had a lot of fun and got to extend our trip for another hour.

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Review Highlights - VIP Marina on Lake Travis

We are two families - 9 in total - visiting the Austin area and rented a beautiful house right in the "Hallows" community.

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VIP Marina on Lake Travis - boatcharters - Updated May 2026

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