I think the previous reviews are all fake. I've been to this shop twice and both times very disappointed. They are in my neighborhood so I thought I give them a second chance and what a mistake. The first time, I arranged for some flowers to be sent to company function. They never arrived. When I called to inquire, I was told that the owner's husband, Roy was too tired to deliver. What?? Too tired? You have to be kidding, right? What kind of business stops delivering because they're "tired'??
About 4 months later, my fiance decided to use them for our wedding (despite warning from me). They had promised a low price for the arrangements so she agreed. Since my mother in law was handling, the flowers, I don't have all the details. What I can tell you is that the flowers arrived, late, dying and wrong! My wife could not believe it. Nothing promised was delivered. It seems they had gotten our order mixed up with another party? The flowers don't even look like they are designed for a wedding. What they were for, we don't know. We just know that EVERYTHING was wrong.
A phone call to them the next day was filled with frustration. Ana, the owner said we needed to talk to her husband. Yes, this is the same guy who was too "tired" to deliver the first time. Conveniently, he was not in the shop. In fact, he was never in the shop for the next week or so. In the meantime, the owner, Ana, would not speak to us. Instead, telling us we had to talk to the husband as she does not handle the finances. Finally, I had to go to the shop and demand to talk to Roy the husband. Of course, when I showed up at the shop, he was there. But he was never there when we called. How interesting.
More headaches followed. After a long discussion, he agreed to give us only 25% of our money back. He says the flower were delivered and we accepted them. Can you refused flowers delivered to your wedding? Is that even possible? At this point, I just wanted to get something and leave this disaster. He promised to credit our card but claimed the machine was not working properly. When I asked for cash, he insisted he did not have enough in the cash drawer. I agreed to the credit but didn't leave without getting his cell number.
Needless to say, we still have not received our partial refund. It is now 2 months after the wedding. Every call to the store was the same story, Roy is not there and Ana won't handle it. Calls to the cell came with excuse after excuse of why no refund was available yet. Machine is down, bank was closed, too much traffic, can't leave the store, credit card machine repair man was late, credit card operator was rude....on and on and on. Nothing but excuses.
Bottom line is that these were the most unreasonable human beings I have ever dealt with. Not only will I never use their services again, I get a sick feeling every time I drive by their store.
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