Just left this store and I am very disappointed with the lack of customer service. Stood in line and overheard the sales associate tell the customer in front of me about their reward program and how it offers 20% off on your birthday month. This was great news to me as it is my birthday month and I signed up in 2013. When they rang me up I asked about the birthday month discount. The associate told me that I wasn't opted it. This made no sense to me. She tried to change it on the computer but couldn't. So she called the manager who took a look at the computer and confirmed that for some reason it wasn't letting her edit it. I was told to go online and do it myself!?
I asked how I could still take advantage of the discount and the manager told me I couldn't!
This makes no sense.
I called customer service and was informed that I was in fact opted in. I asked if they don't empower their managers to make choices to make customers happy and resolve an IT issue. I was told that their stores generally have franchise owners and as a result, they don't have control of it.
So, to the owner of this location, let your management make smart choices and rectify a situation that is not your customer's fault! read more