Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

OC Bike Garage is a Lifesaver!…read more I recently bought a Tesway X9 dual motor e-bike and spent two frustrating hours assembling it, only to discover a major issue: the Shimano gear shifter, a part essential to the bike's entire functionality was completely broken and inoperable right out of the box. Feeling defeated, I called OC Bike Garage, and Chris answered. He immediately understood the situation and asked me to email him a few pictures. He explained that Shimano has a great warranty and he could likely fix it, especially if they had the specific part in stock. Cory emailed me saying if I can bring it in they might even be able to get it turned around the same way as they have a Shimano that's comparable but just a different material (chrome). Long story short, I rode the bike down to the shop. Even though I didn't have an appointment, the incredible team there got me in! Cory helped me when I arrived, and they found a slightly different, compatible shifter to replace the broken one. Within just a couple of hours, the fix was done! The service didn't stop there. Since the broken shifter was the last step of assembly, I hadn't had a chance to adjust anything else. Bill went above and beyond and even helped me adjust my brake handles to ensure a perfect fit before I rode off. The entire crew at OC Bike Garage is awesome! They turned a major disappointment into a fantastic experience with their quick, professional service and genuine willingness to help a new customer. If you need any work done on your bike, especially an e-bike, this is the place to go. Great shop, amazing rates, and a great group of people! Highly recommend!

It is rare to find such nice folks...with more than fair prices, particularly for labor. Randy got…read moreright to replacing two tires and an iner tube as soon as I arrived. My old bicycle rides like new! In fact, the gears got corrected and are better than ever...with no mention/charge for an adfustment! (*‿*)

Bring your male family member or expect to get scolded by both male and female owner for not…read moreknowing anything about the bike. They are not customer friendly, no reciprocal greetings to customers whatsoever, with 'how dare you' attitude. We went to expert for help for second hand bike I bought online, and had a very unpleasant experience. I will not recommend the place unless you know which part you need and know what exactly is wrong with your bike.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Often stop by the shop to buy accessories for my and kids bikes. I also left my bike there for…read morerepairs and upgrades. Its a great bike shop. And guys are always very helpful. I recommend it to everyone.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Excellent service, and fantastic bikes. Our family has bought four bikes from this location and…read morewe've never had any problems.

"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

Couple of young were working today when I went in. This is my second time coming to this shop…read more These guys were not helpful. I needed my seat adjusted. One guy said he can lower 1/2 when the other guy chirped in and said no. They were very rude to me and not willing to help. the business owner is Asians. The whole store is racist. my skin is brown but I'm American with Native American, white and some Hispanic. 75 % white. I think I was treated badly on my tan skin. I would give zero stars.

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

I wish I could give them a zero. This is the worst group of mechanics you could ever assemble in…read moreone place. Incompetent, unprofessional, and socially inept group of guys. Don't buy a bike from this group, and certainly don't trust them for a repair. They make careless mistakes and then don't own them. Very defensive group.

Took my sons ebike in to get brakes done on a bike we purchased from a friend of his. Apparently…read morethe bike was never assembled correctly and was eating brakes. Wilfred i believe was the mechanics name promptly diagnosed this and gave us a quote. Bike was ready 2 days later (he had to order parts) and surprisingly the repair was actually less than what he quoted. He also did a once over on the bike making sure everything was tight and in the correct position, all wires and cables secured. Will definitely recommend this shop to others. Just a note, it's a one man show, so if you call and there's no answer just leave a message and he will call you back, he's probably doing a repair or with a walk in customer. *****

Their product quality is terrible. I bought two bikes and deeply regret it. I've wasted a lot of…read moretime dealing with them. I can't get my money back, and I can't afford to keep spending more time and money trying to fix such poor-quality products.

Great service, great price, knowledgeable, friendly, honest. Definitely would recommend!…read more We got a couple of old bikes spruced up. I will return for future needs.

I would not recommend this business; if I could give zero stars, I would. I brought my bicycle in…read morefor repairs, and they completely ruined my brakes and tires. I had to return just a week later because their botched work nearly caused me an injury. When I asked them to take responsibility and fix the damage they caused, they denied any wrongdoing and refused to address the issue. Furthermore, they were dishonest; after I explicitly asked them to repair the damage, they claimed they would 'take care of it,' but they lied and did nothing. Avoid this place at all costs if you care about your bicycle and want to avoid being scammed. Their prices are absurd and a complete ripoff. This is a poorly run, incompetent, and unethical business. The owner is also rude, unhelpful, and unprofessional. You are much better off taking your bicycle elsewhere--to a shop that can actually fix it rather than destroy it.

They are so very nice and professional. I had Volt House do the breaks on my bike and the did an…read moreabsolutely horrible job. They also refused to stand by their work. Not here, they are wonderful!!!!!

Earlier this year as a tribute to my late mother, I wanted to get an update from my 2007 Cervelo…read moreCarbon Soloist with some money she left me. From the moment I came to the store, the staff (Chelsea and Kristen) knew what I was going through and what I wanted to do. In selecting my new bike they let me know what was available and how it could be modified so that I get the best possible ride. The test rides and accessory selection were fun and exciting. The anticipation was grueling at times, but when it was ready it was all worth it. Since then, I've been well taken care of with tire maintenance and tune-ups. This place is truly a community/family for which I plan to be a part of for many years. I look forward to attending a workshop and going on group rides...once I retire within the next year.

I can't know this shop when Pablo came across me on the river trail at night with a flat. He…read morestopped and got me going again, so I mentioned my main road bike had issues another shop could not diagnose. He said bring it in to the shop, and we'll figure it out. And figure it out is what Javier did. Now my road bike rides like it's brand new again. Quality work. Thanks!

Amazing experience. Pablo was able to diagnose the issue quickly and still turn it around same day…read more(that almost never happens). Friendly crew, fair pricing, and my bike rides perfectly now. Highly recommend. Thank you Pablo for the most excellent customer service with a smile!