Recently started riding a family member's old bicycle and was getting a lot of pain from the…read moreultra-firm seat. David took the time to show me each of their seats and recommend the best one for the type of bicycle I was riding. Just took it out for a 20mi ride and didn't have any pain or problems the next day. Thanks again for the help!

I take my bikes here for any repairs and tuneups. They do a fantastic job, are honest, communicate…read morewell, and are fairly priced. I would highly recommend to anyone in the area.

I've been going to Fenix Cycling since Ozzy first opened the shop, and I wouldn't take my bikes…read moreanywhere else. I just had Ozzy redo my brakes, and on this visit I needed new spokes. It may sometimes take a little patience to get your bike back, but there's a reason for that--Ozzy is an artist and takes pride in doing things right. When Ozzy works on your bike, you can trust that it's done correctly. He knows his craft, cares about cycling, and genuinely cares about his customers. Over the years, I've seen that same attention to detail and commitment every time I've brought a bike in. Fenix is the kind of shop where you're treated like family, not just another customer. Honest, knowledgeable, reliable, and passionate about bikes. If you want someone you can trust with your bike, Ozzy is the guy.

The service is excellent, and the owner and staff are amazing. I walked in with a nonworking rear…read morederailleur, and they immediately helped get back on the road riding again. I have been bringing my bicycle there ever since. I feel very welcome every time I walk in to get my bike fixed or cleaned. I highly recommend this shop to the avid cyclist!

she did a very good job and I got a cool bike and I would recommend it for anyone who wants a…read moree-bike or bmx bike.

City Grounds showed me what real customer service looks like…read more To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I was upset, used language I should not have used, and even accused them of being a scam. Through all of that, their team stayed calm, listened to me, and kept treating me with respect when I did not exactly make it easy. What meant the most to me was that they accepted my apologies more than once and continued working the issue instead of brushing me off. They took the time to understand that this was not just about a bike part or an order problem, it was costing me time with my son, and that mattered to me. Once they realized there was a real issue, they stepped up and did what they could to make it right. That kind of patience and professionalism is rare. City Grounds did not just solve a problem, they helped turn around a bad situation I had let spiral, and they did it with grace. I genuinely appreciate Colin and the team for sticking with me, and for giving me hope that maybe a 41-year-old man can still go pro one day.

What an amazing guy! What phenomenal service!…read moreWhat excellent customer interaction! Highly recommend this place! 10 out of 10 100% I was so stressed out today from a flat tire and he was able to fix it all in 30 minutes for a very, very reasonable price. I would come back in a heartbeat over and over again.

Took my bike for a basic tune up and gear adjustment, great service! I went closer to closing and…read morewasn't in a hurry to get it completed but I went back the next day and the servicing was completed and my bike ride like new again

Ayden provided excellent service!! Very knowledgeable and doesn't try to oversell things. Gave…read moreadvice on what I needed and I ended up buying more stuff because the store is well stocked with whatever you need. Ed also provided great service. He helped me put bike on my rack when it was done being serviced. I will be going to this store from now on. Thank you for making my visit so pleasant.

**UPDATE:** The tire from this repair is already flat again…read more I don't ride anywhere crazy--literally just flat, paved surfaces because of my physical limitations. After everything that happened with this shop, I decided to learn how to fix my own flats, and now I want to make sure other people don't have to rely on a shop for something this simple. **If you have a flat bike tire and don't know how to fix it, message me. I will personally teach you how to fix it yourself, or if you're having trouble, I'll gladly help you fix it.** I'd rather spend my own time helping someone learn or helping them get back on the road than have them go through the experience I had here. So if you're thinking about bringing your bike here for a flat, **message me first. I'll show you how to do it yourself or help you get it fixed without having to come here.** After my experience with this store--and now having the replacement tire go flat again--I have absolutely no reason to return. I'm happy to help people avoid having to.

Selling old and used bikes. Do not buy with this company. Item arrived scratched and didn't have…read moreinstructions or original manufacturer's box.

Great bike and service! They built my bike and delivered it. My dog and I love riding around on the…read morebike trails.

I had a great experience from the start! Jody helped me purchase my step son's bike a few months…read moreback. He answered all my questions. I keep bringing his bike for regular maintenance. Since he uses everyday for school. A big thank you to Jeremy. For being patient with me. I run a little late at times with traffic and is kind enough to wait for me. I definitely recommend this store to everyone.

Jody is very nice man, knowledgeable. I would definitely recommend his shop . He has a nice…read moreselection of bikes on hand.

SAVE YOURSELF THE HASSLE! This guy is unresponsive and dishonest with his pricing and service…read more Horrible experience. Save yourself the hassle, go with another vendor for e-bike repair! Marc quoted one price of $75 per bike for diagnostics, picked up the bikes, and then we could not get ahold of him for days. Once we got ahold of him, we decided to not go through with new bike batteries, which were quoted at $599 each. Marc agreed to drop the bikes back off. (This was still a struggle to get him to respond to agree on a time to drop them off) Marc then sent me an invoice, including $204 of "storage fees" for the time he had the bikes in his shop. We never agreed or knew about any "Storage Fees". After arguing with Marc and threatening to report the bikes as stolen, he complied to drop them off and I paid what I owed (75 per bike). SAVE YOURSELF THE HASSLE! This guy is unresponsive and dishonest with his pricing and service.

They should rename this company "FFF Bike Repair."…read more Less than two months ago, I paid $500 to have e-bike brakes installed. I recently learned from another e-bike repair service that the brakes installed were off-market, inferior quality, and improperly installed. As a result, I had to spend another $300 to replace them with Shimano brand brakes. Paying $500 for brakes that were not properly installed -- and then having to pay again to fix the problem -- is unacceptable. I am posting this review so others can make an informed decision and avoid being taken advantage of the way we were.