In my neighborhood easy to deal with friendly customer service they will custom cut wood upon…read morerequest, They are fully stocked and will receive your Ace online orders for pickup no extra charge, the prices seem a little higher but customer service and close proximity trumps all that.

Brooks Ace Hardware is a magical place -- what feels like acres of aisles of shelves and drawers of…read morenuts and bolts and tools to meet any hardware need one might have, And the staff is so helpful and friendly -- Hector can find anything for you, show you how to work it and advise you on your project. I can't wait to have another project and go back!

Please support Detroit business! This hardware store has been here forever and provides the old…read moretime hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.

Back in 2010/11 I spent a few months managing an apartment building near here. I was in 3rd Ave…read moreHardware at least 3 or 4 days a week, and sometimes 5 or 6. A couple of times I had to make multiple trips in one day. The staff was always professional and helpful, and almost always had what I needed, which is saying a lot since I managed an old 50-unit building that needed a lot of things for a lot of problems. Sometimes I would grab the wrong thing, and it was never a problem bringing it back and exchanging it for the right thing. Sometimes my boss would get a bit behind in paying for it all, and they would gently remind me, and the ol' slumlord would send them a check from Florida. They were cool but firm about it. It seemed to be a situation they'd been through many times before. They have homey touches here - a small tv on the counter that's always showing something. A fridge with Faygo in the can. My favorite thing about 3rd Ave Hardware is the bicycle selection. In the warmer months there's a whole row chained together on the sidewalk out front. Old ten speeds, 70s 3 speeds, cruisers, mountain bikes, etc. But, wait, there's more inside! Another row between the front door and the register and still more up and down the cramped aisles! (3rd Ave Hardware could really use a more spacious locale.) The prices won't break the bank either. I just bought my second bike from there - a green mountain bike from CCM, that Canadian company that makes hockey equipment. It's a pretty sweet bike for $100. My last one was, too. It was an old 70s 3 speed with a big comfy seat and a glistening orange paint job that just looked like candy. Too bad it got ripped off. Oh well, that's life in the D. I won't pack it in, and I'm glad 3rd Ave won't either. I'm only knocking them down one star because of their paint selection. It's lousy and overpriced. Go somewhere else for paint.

We live just a block away and really appreciate the new owners updates and customer service. We own…read morean operate a small architectural preservation business and ran into a small issue on site for our current project at an iconic property in the Pointes. Within an hour the staff suggested, solved, prepared and delivered the product we needed to complete our task!!! We've been in business for 20 yrs and know this is not common. Thank you Grosse Pointe Hardware! They also spent time making sure my young teenage son could find the right screws when he was building his PC...no job too small or big.

Terrible rude service pales in comparison to prior owner. Previous ownership would greet me, offer…read moreto help, after I would let them know I wasn't versed in hardware nomenclature, they would patiently help figure it out, I would happily purchase the items and be on my way. Today, Diane seemed annoyed in non-verbals and verbally. I asked why the rudeness, Diane angrily said I'm not being rude... left with nothing - ACE is truly the place with the helpful hardware man!

Only garden centre that is actually fully stocked and outstanding staff assistance and great…read moreattitude. Only go here!! Went to most locations in Windsor and Kingsville...no Peat Moss and other stuff.

So today I went to this location and bought a bulb tester. I brought it home and found out it is…read moreonly for led lights. I went right back to return it and encountered the most unfriendly employee I have seen in a business in ages. When I explained to her about the return she said nothing but had an angry face, and huffed and sighed like I made her day absolutely miserable. I attend this location perhaps four times a year but this will be my last. For now on I will just buy items online like so many people tell me I should and not have to deal with employees that clearly hate their job and the customers that pay their wages. Barb

One few stores that has personal touch to Cashier named…read moreKerry is friendly and attentive and would shop there before I head to bigger store like home Depot and Lowe's

There's a cashier in this store that I refer to as "the nephew", since he displays an indifference…read moreto customers that would certainly get anyone else fired. On a recent visit he told us that they didn't have the item we were looking for ... but we were able to find it in the store anyways. He seemed a little bit offended when we returned to his register with the item in hand, and offered nothing close to an apology for his mistake. In fact, he shrugged off a suggestion that he should refer customers to staff with more knowledge if he's uncertain about the store's inventory. Its kind of a shame, because everyone else we've encountered at that store has been top notch.

Kind and knowledgeable, Angie has pointed me in the right direction, and saved me some cash, a few…read moretimes. They've had anything I've ever needed, even custom sized glass cutting same-day in-store. The owners are local to the neighborhood and prices are fair. I couldn't find a thing to complain about.

Just an awesome local business, They have everything you need for plumbing and home repair, they're…read morevery knowledgable and friendly. And the prices are extremely reasonable!

This is a great store in a convenient location for much of the GP area. Well-stocked and helpful…read moreservice. In addition to propane tank exchange, they also offer refills, which is a much better deal because you get 4-5 additional pounds for $1 more. Much improved since it reopened under the Great Lakes Ace ownership.

Got a coupon for free key in the mail. Went to store to have the key made, had to spend a long…read moretime waiting at customer service. While I'm waiting I'm listening to music on headphones, not really paying attention to people walking by, just watching for the customer in front of me to be served, when a woman approaches me from the side and waves a paint stick in my face then ask if I'm standing in line. WTF do you think? Then once key is made, customer service rep June forgets to give original key back I had to ask for it. Top it all off, check out kid Alex gave me a hard time about accepting the coupon. I should say this seems indicative of a recent trend in advertising on the part of local retailers: send coupons or offers to someone's home only to have the customer find out upon arrival sorry we don't take that coupon or sorry that's out of stock or we don't carry that item etc the old bait and switch routine get someone in your store with a free offer or coupon offer and then offer up excuses when the customer wants to redeem the offer. Needless to say I did contact Ace's corporate offices as they're the ones who sent the coupon the local store didn't but they were no help they say store is independently owned and operated so they can make their own policies about whether or not they want to accept our coupons. Yeah. I got free key at the end of the day so two stars review but they probably deserve less. Staff encountered: customer service rep June, cashier Alex, unidentified woman with stick