I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

Scheduling was easy. James, the technician who came was respectful, pleasant and efficient…read more My stairs look great! He suggested that a slightly more expensive cleaning of my very thick area rug would be more thorough and effective. I bit. Jury out. Waiting for completion.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

I agree "Like it Never Even Happened " Workers were great…read moreand they did a great job. Highly recommend!

I cannot praise the work both Eric and Bill have done for us, their craftsmanship is impeccable,…read moreand their attention to detail truly commendable. We had a house fire, and Servpro of Joliet were given the task of restoring our home - what they restored for us was more than just our home, they restored our confidence in the structural soundness of our home, and what they restored was the joy we had felt when we lived in it. For someone struck with such tragedy, they walked us through the process with such professionalism, I will remain forever grateful for the work they've done for us. Both Bill and Eric kept in touch with us every step of the way, we got emails with estimates and everything was transparent, we got calls when things needed to be clarified and texts for reminders and other smaller inquiries - all within reason and never at the last minute or off hours. Our opinions were sought, welcomed and taken into consideration, and the customization of my home that I so cherished were taken by Eric and restored exactly the way they were - I know that was not an easy task, but ServPro did it for us! I love my home, now, it's new and is better upgraded than before, and any time my husband and I began going overboard or overthinking something, Eric and Bill would very logically walk us out of whatever money trap we were gonna walk ourselves into. I'm going right back to them if I EVER need anything done. And would welcome anyone to contact me for a reference or recommendation any time! I know I can trust these guys....they're my "go to" people now!!! Will post more pictures as we move in...

FIVE STARS IS NOT ENOUGH!!!…read more This is the first time I have ever had to work with a restoration company. I'll be honest in saying that I was worried because I was in HIGH NEED and these types of companies know this. I had the opportunity to work with Integrity Restoration because my sump pump failed in my FINISHED basement. George, from Integrity answered my call at 0700 in the morning. He gave me some pointers on the phone to help begin the water evacuation right away. He gave me a approximate arrival time and was here right as promised. Once we agreed on the coverage and cost, he and his crew of four got to work on vacuuming up the water, ripping out the carpet, and salvaging our personal items and furniture. They laid down floor protectors on the main level to protect our hardwood floors. They cut out the damaged portions of the walls and set up several industrial dehumidifiers and fans. Over the course of the next three days, George checked in with me to see how everything was progressing. The basement is bone dry. Once this part of the process was done, he then wrote up the estimate for what it would cost to rebuild everything that was damaged, This made making the insurance claim VERY easy. While I hope I never need the services of Integrity Restoration again, if I do they are the ONLY company I will call. George treated me as though i was his only customer, which from the ringer on his phone, I know I wasn't. Integrity Restoration is a TOP NOTCH company to do business with!

From the owner: Full Service Fire and Flood Restoration Contractorread more