This review has been a long time coming. In my opinion, Mold Masters is one of the most unethical…read morecompanies I've ever dealt with. From the top down, I believe the business reflects a disturbing lack of integrity and moral compass.
I echo the concerns shared by other reviewers about their employee Oscar. In my personal experience, he behaved in an extremely sleazy and inappropriate manner inside my home and as an elderly woman, I found his presence disturbing and entirely unprofessional. In my opinion, no household with vulnerable individuals--especially children, women, or the elderly--should ever consider hiring Mold Masters. I was not at all surprised to read other allegations about theft and misconduct. What I personally witnessed and experienced by Oscar made me deeply uncomfortable and fearful for my safety and those in my home.
The business owner, Austin, is another reason I would never recommend this company. In my opinion, he has a frightening temper and is incredibly difficult to communicate with. Each time I had to speak with him, I felt a genuine sense of anxiety due to his explosive attitude. That's no way to run a service-oriented business.
And if you needed further evidence of this company's lack of transparency--take a look at the photo "Austin" uses to represent himself on yelp's webpage. In my opinion, it's shockingly deceptive. The man in that photo looks nothing like him--completely different race, hair color, and overall appearance. If you're hiding behind someone else's image, what else are you willing to lie about?
In my experience, Mold Masters dramatically overcharged for work that was questionable at best. I believe they take advantage of consumers like myself in stressful situations and exploit their vulnerability.
California law (B&P Code §7159) limits contractor deposits to no more than $1,000 or 10% of the contract price, whichever is less.
If a contractor ever demands more than $1000 upfront deposit -- that's a red flag.
If you value honesty, professionalism, and basic decency--in my personal opinion--AVOID Mold Masters at all costs. I truly regret ever letting them through my door.
Response to Owner comments:
Even your response here, unfortunately, reflects the same disingenuous behavior I experienced while dealing with your company. You write that the court "found this person liable for damages," which is misleading and deceptive. Many people may choose to settle an unpleasant situation--not because the claims were legitimate or the conduct acceptable. As far as I'm concerned, I refuse to and have not voluntarily given an additional dime to a business that tried to take advantage of an elderly person.
Also, your use of the word "found" falsely implies that there was a trial where the court acted as a fact finder--evaluating evidence, hearing testimony, and reaching conclusions about the quality of your work. That never happened.
What you should be addressing in your response "Austin" or whoever you are in that photo- are the real consumer concerns raised in this review:
* Are you demanding more than $1,000 in deposits in violation of California law (B&P Code §7159)?
* Is Oscar, your employee, engaging in inappropriate behavior with vulnerable consumers in their homes?
* And most bizarre of all--why are you using a photo on Yelp that is clearly not you? Consumers deserve transparency, especially from someone entering their home.
This review is not "revenge" or "retribution." It took time to write precisely because I was navigating legal threats during the dispute. Once the dust settled, I felt it was my responsibility to warn others. Like I said: this review was a long time coming.
Be warned and steer clear--but if you do proceed with Mold Masters, make sure they aren't violating deposit laws, and do not leave your valuables or vulnerable loved ones alone in the presence of Oscar.
