This review has been a long time coming. In my opinion, Mold Masters is one of the most unethical companies I've ever dealt with. From the top down, I believe the business reflects a disturbing lack of integrity and moral compass. I echo the concerns shared by other reviewers about their employee Oscar. In my personal experience, he behaved in an extremely sleazy and inappropriate manner inside my home and as an elderly woman, I found his presence disturbing and entirely unprofessional. In my opinion, no household with vulnerable individuals--especially children, women, or the elderly--should ever consider hiring Mold Masters. I was not at all surprised to read other allegations about theft and misconduct. What I personally witnessed and experienced by Oscar made me deeply uncomfortable and fearful for my safety and those in my home. The business owner, Austin, is another reason I would never recommend this company. In my opinion, he has a frightening temper and is incredibly difficult to communicate with. Each time I had to speak with him, I felt a genuine sense of anxiety due to his explosive attitude. That's no way to run a service-oriented business. And if you needed further evidence of this company's lack of transparency--take a look at the photo "Austin" uses to represent himself on yelp's webpage. In my opinion, it's shockingly deceptive. The man in that photo looks nothing like him--completely different race, hair color, and overall appearance. If you're hiding behind someone else's image, what else are you willing to lie about? In my experience, Mold Masters dramatically overcharged for work that was questionable at best. I believe they take advantage of consumers like myself in stressful situations and exploit their vulnerability. California law (B&P Code §7159) limits contractor deposits to no more than $1,000 or 10% of the contract price, whichever is less. If a contractor ever demands more than $1000 upfront deposit -- that's a red flag. If you value honesty, professionalism, and basic decency--in my personal opinion--AVOID Mold Masters at all costs. I truly regret ever letting them through my door. Response to Owner comments: Even your response here, unfortunately, reflects the same disingenuous behavior I experienced while dealing with your company. You write that the court "found this person liable for damages," which is misleading and deceptive. Many people may choose to settle an unpleasant situation--not because the claims were legitimate or the conduct acceptable. As far as I'm concerned, I refuse to and have not voluntarily given an additional dime to a business that tried to take advantage of an elderly person. Also, your use of the word "found" falsely implies that there was a trial where the court acted as a fact finder--evaluating evidence, hearing testimony, and reaching conclusions about the quality of your work. That never happened. What you should be addressing in your response "Austin" or whoever you are in that photo- are the real consumer concerns raised in this review: * Are you demanding more than $1,000 in deposits in violation of California law (B&P Code §7159)? * Is Oscar, your employee, engaging in inappropriate behavior with vulnerable consumers in their homes? * And most bizarre of all--why are you using a photo on Yelp that is clearly not you? Consumers deserve transparency, especially from someone entering their home. This review is not "revenge" or "retribution." It took time to write precisely because I was navigating legal threats during the dispute. Once the dust settled, I felt it was my responsibility to warn others. Like I said: this review was a long time coming. Be warned and steer clear--but if you do proceed with Mold Masters, make sure they aren't violating deposit laws, and do not leave your valuables or vulnerable loved ones alone in the presence of Oscar. read more

Mold Masters - This is NOT what Austin Reid looks like - Damage Restoration Near Me - Los Angeles, California

These guys did a phenomenal job. Our shower ceiling was moldy and needed removal and remediation. Austin came over. Got back quickly with a bid. Work started 2 days later. The first crew zipped up the bathroom area and laid paper to protect the floor. The removal took a day. Then, Manny came over, installed a new drywall ceiling. They painted it the next day. Then, they went to work on the tiles. That process took another day or so to clean and properly seal them. The shower stall looks brand new. I'm not kidding. I'm kind of amazed. These guys were really nice, and they were very clean. They put paper down from the bathroom all the way to the front door. read more

We had water leakage from the old shower pan and caused a mold on the downstairs ceiling in the living room. Everyone I talked to responded in a timely manner with very clear direction. Two technicians who worked at the property were very professional and respected and protected our home very much. The whole process was such a breeze and I would recommend this company 100%. read more

Mold Masters - We asked to put extra cover after the remediation and the technicians went above and beyond. - Damage Restoration Near Me - Los Angeles, California

While not cheap, they did what they said they would do when they said they would do it. No surprises.

Mold Master's came and conducted Mold testing and found that we had Mold in our home. They quoted us a bill well over $10,000 for about 120 square feet of work. We are first time homeowners so naturally we believed this is what mold remediation costs. But, our parents who have been homeowners for over 30 years advised us to get 2nd and 3rd opinions. After contacting another testing company who did not also offer remediation we confirmed that we did have mold. We reached out to 3 other remediation companies and all 3 quoted us under $3500 for the same job Mold Masters suggested. I never want to write bad reviews but we were about to be taken advantage of. Never get mold remediation quotes from the company who tested your home. Conflict of interest. read more

Confirmed our appointment via phone for Saturday between 9am and noon and sent all of the requested paperwork, but no one ever showed up. Edit: Upgrading to a 3-star review as the owner called and explained they had a technical issue with their scheduling system. read more

BEST CUSTOMER SERVICE EVER I worked with Oscar and Austin to conduct a mold inspection. They were excellent at communicating what the process would be, the timeline and the cost. They even offer rush service. Oscar was incredibly knowledgeable, explaining what he was doing, what he was looking for and why. He was kind and understanding that if he's at a location, the owner obviously is worried and has concerns. He's just a good person all around. Austin also amazing at getting everything done even though I called after hours, he was able to call me back and get me what I needed after the inspection was complete. I don't wish mold on anyone, but if you do need an inspection- you will be in great hands with Austin and Oscar. read more

I had scheduled for inspection with Oscar. He came didn't even look at any room he wanted to see my bedroom first. While we were in the bedroom he stole my money from my purse and put it in his pocket. I confronted him he denied them once my family members came and I said I would call the cops he took out the money. We ended up calling the police. It took 7 hours for the company to email us back and no one called back. This is not a safe company to work with especially when your asking them to look for mold. NEVER EVER SHOULD YOU TRUST THIS COMPANY. read more

Mold Masters did a great job with our remediation. They were able to fit in to our schedule, they gave us a very competitive rate, and most importantly, they fixed the problem and there haven't been any issues since. Everyone at the company has been great, even answering some follow-up emails thoroughly after the job was complete and paid for. read more

Mold Masters did a great job for my clients. Oscar, Austin, and Fransisco were all very helpful during the entire job. Very satisfied with the work and would highly recommend. read more

The best!! Mold Masters and team were fantastic very knowledgeable and excellent work. Oscar was huge help in getting me through the whole process. Highly recommend!! Chris-Lakewood CA read more

What I thought would be a simple drywall repair revealed much more extensive mold than expected. Austin and his foreman were very responsive and did the job efficiently and for a reasonable price. They were clean and did an excellent job. Would highly recommend. read more

Very happy with the job Mold Masters just did for us on a really entrenched mold problem we had let go too long. From Austin in the office to Edgar and his crew doing the abatement to Oscar coming to clear the equipment, they were fast, thorough and professional and cleaned up afterwards. It's s HUGE job but at least you feel like you're getting what you paid for. Plus, they were willing to give tips and advice for preventing problems in the future. read more

We had a mushroom grow from the bathroom ceiling. That freaked me out! Turns out the apartment above us was leaking water from their toilet onto our ceiling for an unknown period of time. Disgusting. Mold Masters came and did the work and I think they are the most professional contractor I've ever dealt with. Everyone from Mold Masters was VERY professional. My husband and I had lots of questions and concerns. Austin and Oscar both took time to listen, understand and give us clear answers. Our phone calls were answered promptly. The technician who came and did the work, Herman, was personable, relaxed, friendly. He kept us informed as the work progressed and it was a lot of work! It was all great and I really appreciated the care he took to contain the dirt/ mold in the bathroom. I definitely recommend them. read more

Austin and Oscar were great to work with. Very thorough and honest in letting me know that I did not have a problem and taking the time to answer my questions. Thank you both! read more

Total rip off! They sent somebody to test for mold. Came back with a test that showed levels of Stachybotrys (toxic mold) found in the air sample. They then of course suggested expensive remediation work. Being skeptical, I had a test to confirm the findings by an independent company that does not do any remediation work at all. Guess what? NO MOLD whatsoever of any kind was found. I highly suggest that you NEVER under an circumstances have a company that does remediation work also do the testing. Why? because it's in THEIR best interest, not yours that there will be mold. Even if your insurance company is covering the cost, why go through the mess? Just say no. read more

Had a moister/mold issue in my daughter's room and called Mold Masters and they were at my house later in the day to examine and give me pricing for removal. By the next day they were at my home dealing with all the issues they found. They were very clean and professional. Delt with 4 different workers and every single one was professional and answered every question I had. Highly recommend them. read more

We started smelling mold in our bathroom and didn't know where to start this whole process. We thought we were going to have to call a plumber and start from there. However, my wife and I were talking to some friends about this and they recommended Mold Masters. Living in LA we didn't even know this was a thing but thank goodness it is. I called and talked to Austin on the phone, he was very polite and we decided to set up a time for a crew to come over and check it out. Oscar and his partner came over within the next few days and figured out there was a leaking pipe behind the tile. Thankfully they were able to get to it from an adjacent bedroom wall and they didn't have to break our tile. They did what they promised, quickly and no hidden charges (and no broken tile). What more could you ask for in a contractor. read more

I am a Realtor and could not have had a better experience. Austin and Oscar are wonderful to work with. I am working on a very tight time frame to complete several repairs in home I am selling that is set to close in a week. Austin and Oscar responded quickly to all my calls and emails and were in and out of the home in the time promised. I received text updates with photos as the work progressed, which helped to ease my, and my clients' minds. On a side note, I was also impressed with the precision and cleanliness of the job. The area being worked on was neatly partitioned off and they carefully preserved the cabinet items that could be preserved so the kitchen could be put together when they were done! Thank you! I only hope the other repairs go this smoothly! read more

Called in to inquire about scheduling a mold inspection. I am an Eagle Rock local and wanted to support a local company. The person on the phone was so rude. I then contacted three other companies. Fantastic phone service and they both offer initial inspections for half the price. read more

Mold Masters was great. Our inspector (Oscar) was professional, upfront and honest. He even pulled me aside to talk in private away from the seller and gave us his honest thoughts about the property. After the inspection, we had tons of questions and they were always answered swiftly and they never got impatient or annoyed with us. We would definitely use them again! read more

I dealt with Austin Reid and I must say that my situation was handled very professionaly from beginning to end. My wife(who is very sensitive and has allergies) detected a mold like smell and I was referred to this company by a friend in the construction business. Austin handled everything from the beginning and after inspection of our house there actually was some mold that we didn't see when we bought the house. Mold Masters wwent to work and took care of business and I have no problem recommending them to anyone out there with the same situation. Great job. read more

I had a great experience with this company! The removed mold from my condo in 2020. They did an exceptional job, were very professional and priced well. I cannot recommend them enough! read more

Mold Masters is an exceptional company with a tremendously professional, efficient, courteous and effective staff. I've had to use them twice (two different issues) and both times their timeliness, attention to detail and patience has been stellar. Austin and his team have been communicative, providing regular updates and explanations. No one wants to have to call a mold remediation company, but if you have to, this is the only number to have on file. They stand behind their work and are available after the job for any follow up or advice. Mold Masters is expert at their craft. read more

Ultimately, I got a quote for mold removal and a total gut job for my bathroom, so I decided not to use them. However, they were awesome to deal with and answered so many of my questions - even before they came out. Oscar was up front about where he saw mold, we didn't need to send out a sample, and had this other company not quoted me for a full gut job (mold and removal of everything - most of which doesn't have mold), I would've used them. Very professional and responsive. read more

We had a mold issue that I needed remediated ASAP, with Christmas around the corner. The day we discovered the mold, Monday, I called a couple places. Austin from Mold Masters was able to send a guy out just a couple hours later to assess the situation. Right after, I was emailed a proposal with a price. From the time of first contact to the proposal was, I think, 3-4 hours! They started at 7:30am Tuesday morning. They sealed up the area thoroughly, with heavy plastic from floor to ceiling. The guy that came on Monday to assess already noted to me to expect that there would be staples in the ceiling to keep the plastic up to form the seal. We haven't taken the plastic down yet (still need contractors to repair the walls, so we'll use it to keep the dust in), but I noticed they laid down painters tape first, then they sprayed that with an adhesive to stick the plastic to, then they sealed both sides with additional tape. In the house, outside of the sealed work area, they put two industrial HEPA filters to run while they did their work to remove mold spores from the air that were already in the room. The actual removal was all done in that first day of work, Tuesday. They left two dehumidifiers in the work area to dry everything out, and moved one of the HEPA filters into the work area (and left one out in the living space). All day Wednesday was just the dehumidifiers and filters running constantly, no workers. I did go into the work area and noticed some staining on the concrete floor where the footing of my built-in cabinets had been moldy. I notified Austin by email about them, as I wanted to make sure that all mold was killed, even if there's a stain. I was contacted within an hour or two that they'd be over at 7:30am to look at it and do what they could to clean it up. It's unclear if it was mold or just staining, but they sanded it off and retreated it with their chemicals. At that point, the job was done. They collected their equipment and the final payment. Austin was easy to work with and very responsive, Oscar, who managed the project, was also very good, as were Edgar (one of the guys that did the removal) and his partner (I didn't catch his name). Overall, I'm very happy with how quickly we were able to get this taken care of. Getting the mold out, once we knew about it, was a big concern since we have two young children. Plus, with cabinets out and the wall exposed, there was a very clear musty smell from the mold that we didn't sense before. The job was fairly straight-forward, since the moldy areas were relatively limited, but they did a good job getting it done quickly, and they cleaned up everything nicely. read more

We recently hired Mold Masters to inspect a house we were buying. As many reviews have mentioned, the incredibly kind and thorough Oscar showed up for the job. Oscar spent at least two hours going through the entire house, checking everything on the outside and inside of the home (including crawl space and attic). And as others have additionally mentioned, he pulled me aside when he was finished to give me his thoughts. We could not be more pleased with Oscar and Mold Masters. We are moving forward with the house! read more

An inspection on our house showed some wet walls. I got quotes from a number of companies that ranged in ridiculousness - Mold Masters was by far the most sensible and what I would have assumed this kind of remediation should have cost. They were very quick getting back to me with an estimate and flexible with scheduling. Edgar, Luis, Oscar and I believe Juan was the team that came out and handled the job and they were all very professional and great to work with. Job was done on time and there were no surprises - everything was done as requested and final bill was equal to the estimate. Would recommend Mold Masters - there are some shady mold remediation companies out there and I feel like this one is trustworthy. read more

Mold Masters team came to my house, assessed all the issues and took care of my mold issue within couple of days. The entire crew were very helpful and got the job done right. Thank you team read more

Mold Masters - Damage Restoration Near Me - Los Angeles, California

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We suspected a serious mold issue in the bathroom due to a sneaky water leak and had our landlord have the area tested. Oscar Hernandez was very prompt to our appointment, and he was very polite. He even wore shoe covers to keep our carpet clean. After getting the results back, they were right on time at 7 am sharp for our apponitment, and gave us an extensive explanation of the process that was about to take place. They also answered all of our questions. They did an amazing job at sealing off the contaminated area, and thoroughly covered all of the furniture and belongings that were near the area. I thought this whole process would end up being a nightmare, but mold masters made it a lovely walk in the park. I would definitely hire them again and will recommend them to anyone with a similar issue. read more

This place is the only place i would call when i am in need Talked to Austin when my Neighbors place had a leak had a technician out fast to access the damage and make a on spot bid for repairs and Austin even came out to explain more on why things had to be done great place you hope to not need but when you do call mold masters read more

I work for a school for children - ages 6 months to 5 years old. Right after the rain season and in the middle of the school term, the presence of mold was detected in the crawling space of one of the buildings. Some programs were off for a few days, and the students had to be relocated to other classrooms. Mold Masters came highly recommended, and after some research, I was convinced that Mold Masters would be the right choice. Austin scheduled the inspection visit right away. Throughout the process, there were constant conference calls with Austin, Oscar and the legal department. From day one to the end of the project, Mold Masters provided timely updates, and detailed reports backed up with photos. They delivered what was outlined in the contracts. Austin was very patient and understanding of the school's needs and limitations, and our phone calls and e-mails were always returned, questions and concerns addressed. Even when the final payment was not processed on time on our side, Austin remained caring and compassionate. Taking about caring, Oscar and his crew (Francisco, Vielman, Juan, Victor and Angel) were extremely respectful of the staff, the children and our neighbors. They truly understand the sense of urgency without compromising quality. The cleaning and mold removal couldn't have been in better hands. Mold Masters provides honest, upfront and professional service. I am glad that the mold nightmare is over, and if mold shows up in another building, I know for sure who to call: Mold Masters. read more

I'm so happy I found this company and they did such a great job on our mold remediation job. They did everything they said they would in a timely manner and were always on time to all the appointments. I had updated photos every step of the way and they even finished the job earlier than they told me. The technicians left the job site clean and they were respectful by wearing those blue shoe covers. They're a professional company if you're looking to get the job done right and on schedule. Would definitely use in the future! read more

I cannot express how extremely professional these folks are. I had a very bad mold problem in a room which was originally sealed during construction. When I opened up the room a few months later, there was a classic case of major mold infestation since the room had no ventilation. I called Mold Maters on a Monday. They were out there that same afternoon to scope out the issue. After agreeing to a price, they came out the next morning and took out a medium sized room worth of drywall, including ceiling. They didn't leave a single trace of debris. Nothing. They had covered up all the pathways they would use in the house and cleaned up every last speck. They told me they would be back a few days later to pick up the dehumidifiers that needed to left running. They told me they would be here at 9:00 on a Saturday and they showed up precisely at 9:00am. In summary - Mold Masters representatives (every single one of them - from consultation to the folks doing the hand work) were extremely kind, professional, punctual and clean. Though I was obviously not happy about my mold problem, I was left happy with the company that provided the fix. I have a nice clean mold-free room now thanks to Mold Masters. read more

Mold Masters and Team, were stellar. They were methodical, they knew what they were doing, and they managed the project end-to-end with absolute professionalism. My place was left clean and problem free. If I ever hear the word "moisture", "mold", "mildew" or "water damage", from a friend or family member, I know who to recommend. Thanks Guys! read more

I've used Mold Masters for several years for various properties and they never disappoint. Austin and Oscar respond quickly and follow up with professional and courteous teams for testing or mold abatement work. read more

Wow! They are so good you almost want more mold :) I have had to have mold remediated in the past and I research everything to death, so I knew what I was looking for. I did my research, met with several vendors and Mold Masters was far and away the nicest, most accommodating, thorough, professional and fair. Austin was so easy to work with and Oscar and his team couldn't have been more courteous and considerate. They were on budget, on schedule and never cut corners. I highly recommend them to anyone. Thanks Mold Masters! read more

I was a bit worried when they told me to email some pictures to them and state the problem and then they came back with a price promptly. I decided to get a second estimate from another company and they gave be a long formal estimate which was what I am used to. Mold Masters at my request did a formal estimate and didn't change their original estimate. When they got started Oscar, who oversaw the job, made sure everything was done to the estimate, went over the extent of the damage and what they found, gave us advice on what needs to be done when we started to close up the exposed areas. They left the place clean and free of musty odors. They did an excellent job. read more

Professional, fast, friendly, and quick to respond. They were honest about what the problem was and the work they were going to do and delivered on it. read more

We had just moved into our new home when we discovered mold in our laundry room and storage space. We have 3 very young children in the house and was in desperate need of help. Austin and his team were great and very professional. They gave us a fair price and worked very quickly and efficiently. We also used them for the rebuild and are totally happy with the results. I would definitely refer them to our friends and family. I hope we never have to deal with this issue again but if we did, Mold Masters is the only company we would trust to do the job right. read more