Great hardware store. I thought for years why would people go to this little store that often cost…read morea little more when they can go to the giant super stores and save a few bucks. BECAUSE ITS BETTER. Now after a couple decades of going to the big stores and shockingly ending up at Ace for what I need .. I now start at Ace .. and go somewhere else if needed. They just have more of the precise things I'm looking for and most often they greet me when I walk through the door .. McGyver!! Yes because the salespeople recognize me ... they don't have 100 full time employees and 200 part time employees... they do generally have the same knowledgeable folks that I see each time I come in. .... I've always wondered why people go into those big impersonal mega stores when they're Ace Hardware in most neighborhoods.

Have been here for hardware needs but never bought any plants. This year I found a 4 pack of burpee…read moreslicing tomatoes. Man was that a find!! They produced more tomatoes than I can remember getting from 4 plants (and we've been growing tomatoes for 35 years here in Carrollton) I will definately check out other plants from this location.

I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

We've been to this location for hardware stuff but never bought any plants here. I saw they sold…read moretomatoes so bought a 4 pack of burpee slicing tomatoes and that was one of my best buys in a long time. The 4 plants produced more tomatoes than I can remember ever getting from only 4 (we've grown tomatoes for 35 years or so) I will definately check out other plants they carry and will buy my tomatoes from them next year.

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Pablo was a great hope, even though the store didn't have what I needed Pablo gave me some ideas to…read morehelp me achieve my goals. So a big thank you to him.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

Helpful customer service and support Great products have in…read morestock such a big store with everything you pretty much need

Came in and immediately asked a staffer what I was looking for. Was directed precisely to where I…read moreneeded to be. This purchase should've lasted 30-45s tops. Was asked to provide a lot of personal information at the register. Got impression that's how I would get my receipt but apparently it was just so I could get spammed constantly. Didn't appreciate that.

Just wanted to brag on Pete in gardening. I miscalculated just how much sod I needed for my…read morebackyard and managed to go 3 times in 2 days. Pete was there every time and made my trips enjoyable. Pete is an extremely hard worker, knowledgeable, and extremely kind. He kept offering to try and help me measure my yard, but I told him I didn't mind coming back up to see him. Thanks again for all the help Pete.

The manager, Carmen, was extremely rude and unprofessional. I had an exchange WITH a receipt and…read moreshe told me I had to go back to the store I purchased it to get an exchange . When I questioned her about that she did do the exchange but was incredibly rude . Not going back. Thanks Carmen- Lowe's is so lucky to have you!

Good parking and better service than Forest location. I like that they have a scrap pile of wood…read moreyou can take.

I'm really upset about my Dad's experience at the Keller Springs Rd Home Depot. On October 1, 2025,…read moremy Dad visited the Home Depot store in the morning to buy home supplies for our family. What he expected to be a regular trip to the store turned into a disappointing and saddening experience. My Dad went to the self-checkout hoping to purchase his items, only to be met with rude behavior and poorly disguised microaggression from an older employee named "James". This employee yelled at my Dad in front of other customers and even said: "You don't know what I'm saying," completely dismissing my Dad's concerns. When my Dad went to complain to the manager on duty, she had excused this employee's behavior by saying: "Maybe he's having a bad day." We all have bad days, but that shouldn't be an excuse to embarrass and humiliate a customer who's simply trying to shop. My Dad has had many other issues with this store, but this was the final straw. He has been a loyal customer at this store for 15 years, and we can confidently say that we will no longer shop at this location. I also advise against any other Hispanic/Spanish-speaking people from shopping here. My Dad was able to advocate for himself today because he knows English, but I worry about those who don't, especially during these unpredictable times. This kind of treatment is unacceptable, and it has destroyed our trust in this store. Spanish review below: Estoy muy disgustado por la experiencia de mi papá en Home Depot de Keller Springs Rd. El 1 de octubre de 2025, mi papá visitó Home Depot en la mañana para comprar unos artículos nuestra familia. Lo que esperaba que fuera una visita normal se convirtió en una experiencia decepcionante y triste. Mi papá fue a la caja de autoservicio con la esperanza de comprar sus artículos, solo para encontrarse con un comportamiento grosero y una microagresión mal disimulada de un empleado mayor llamado "James". Este empleado le gritó a mi papá delante de otros clientes e incluso dijo: "No sabes lo que digo", ignorando completamente sus preocupaciones. Cuando mi papá fue a quejarse con la gerente de servico, ella justificó el comportamiento de este empleado diciendo: "Quizás esté teniendo un mal día". Todos tenemos días malos, pero eso no debería ser excusa para avergonzar y humillar a un cliente que simplemente intenta comprar. Mi papá ha tenido muchos otros problemas con esta tienda, pero esto fue el límite. Ha sido un cliente leal de esta tienda para 15 años, y podemos decir con seguridad que ya no compraremos aquí. También desaconsejo a cualquier persona hispana o hispanohablante que compre aquí. Mi papá pudo defenderse hoy porque sabe inglés, pero me preocupan los que no lo saben, especialmente en estos tiempos tan impredecibles. Este tipo de trato es inaceptable y ha destruido nuestra confianza en esta tienda.

Abimael was so fantastic! Exceptional service, knowledgeable & fast. Great selection and proce…read more Would recommend them to everyone!

Quality, fair pricing. Far superior to national stores. Helpful with staff that has been there for…read moreyears. Always speaks well for a business.