They get one star for the friendly staff. Literally every single staff member we spoke to was friendly and helpful. The room was NOT up to expectations. Not clean, furniture was looking grubby and worn and the bed felt like a rock. The cheapest tissues and TP I've ever seen at a hotel. Disappointing for the high price of the room. read more

We experienced a culture of entitlement amongst the employees! Todd, the pit boss at Blackjack was not nice even for a moment during our time there-but he was just one of the encounters. No matter what kind of business we are patronizing, t is our opinion that an employee who speaks to its customers in a condescending way should be coached, and if unable to modify the attitude-they should be placed in a non customer service position. When customers find the attitude in multiple areas of a business, it's clearly a culture problem. Ameristar reaks of entitled employees who think they are superior to the patrons-many of them are downright rude and superior. Some were bordering on arrogant. The Restaurants were less than half full, but the hostess said no tables were available.It was clear that staff wanted to go home early rather than accommodate guests. It's Christmas Day, and I get it-but again, see above-the attitude of the employees was palpable. Finally, when the table game rules don't allow the guests even an equal chance of winning at the game of blackjack, who wants to sit down? Players should be able to double on any hand they want but this casino and many others in Blackhawk are greedy and their rules prevent a double except on 9, 10, 11. This shifts the advantage to distinctly the house. With regular rules the house has 3% advantage-with the rules at Ameristar a player is at a 5-6% disadvantage. In summary, if you want to be treated badly by employees, find the restaurants unavailable, and lose lots of your money because you can't even play the game the way it's designed, go ahead and drive from Denver or surrounding areas and come on into Ameristar Casinos. You'll love it! read more

Our room wasn't cleaned when we got there, overall just a shithole. The dealer combined my chips with the person next to me and we had to wait for 30 minutes just for them to fuck up our amounts anyways. Zach is a joke of a dealer and this place sucks. read more

The remodel has been going on forever, the escalators never work, the rooms are dirty and they no longer have food late at night. It would be differnt if I would win, but seriously this hotel was a big deal 25 years ago, it is tired and in need of more thn a facelift. read more

My husband and I booked a room for our anniversary just the other night 10/30/2019. We arrived excited at the hotel, waited in line to check in and was given our room key card. When we arrive at the room as we opened the door an overwhelming odor of cigarettes hit us. It was so bad it gave me a severe sore throat. We called the front desk and they tied us to come down to get another key card for another room. We got the second key card and headed to the room inky to be floored by what we saw as we entered the room. There were two huge spots of BLOOD SPLATTER on the ceiling! One above the edge of the bed and another at towards the out end of the bed. We had to once again call the front desk and they sent someone up to take photos. The lady that came up was just as shocked and disgusted as we were. Once again we headed to get yet another card key for another room and headed to the next room of which once again smelled like smoke so had to be put into another room that finally had no issues. UGHHHH! After all that and all the manger did was take off the hotel fee of $12?!! We tried to male the best of the evening and not sure if we will ever give this hotel a chance ever again based on the lack of compassion amd sincerity to what we were just put through not just once but 4 times!! read more

Ameristar Black Hawk - Second blood splatter on ceiling - Casinos Near Me - Black Hawk, Colorado

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We come here for RnR / Home Away From Home because of the amenities. The hubs enjoy gambling while I am the opposite, I hate gambling. Maybe I'll spend 20 bucks on Hangover slot machine, but that's gone now. I love the spa, rooftop jacuzzi and pool! We also enjoy their variety of restaurant options. They also have Starbucks inside! I love the suite setup with a standup shower, separate bath and toilet room! It's huge! Depending on which floor, you can get a room with an amazing view. We've never gotten a bad room, even on comp nights. If you are staying here for an anniversary or a special occasion, I'd recommend their King Suite or Spa Suite rooms. Seriously, you won't regret it. This place never disappoints, that's if you come and don't expect to win. Lol Recently, they've changed their rules with 21 and over only on the first floor. While it's a great idea, but most of our favorite places to eat here as a family are also on the 1st floor. Like the Buffet and Timberline Grill. Sadly now, there is only one resto that we could take our kids in. Bummer! Overall, I totally recommend staying here, not far from the city and the services has been great for us! read more

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only one working elevator for 32 floors. Had to carry all luggage up and down 25 flights of stairs.

I wasn't really wowed with our stay, especially for the price paid. We stayed here the night before and night of our wedding. On check in, the staff was nice and gave us some extras for it being our wedding. The bellman was great and gave us good information. The room was comfortable and the bathroom was huge, but there was no toiletries. I had to get a bar of soap from the front desk. The view was nice from our room, but we did have to pay extra for a room with city views. The majority of my issues with our stay is with the night valet staff. We were getting back in on th night of our wedding around 8pm and went to valet our car. The staff had a bad attitude and it was like they were trying to herd cattle. I asked the valet staff for assistance with a bellman and they snapped at me saying that they don't do that, I asked if they could call and ask if any were available to help us get our stuff and was told no. We were unloading our car on our own and the valet staff starting yelling at us that our stuff was in the way, then walked away. I was in my wedding dress and had to walk all the way into the lobby and borrow a bell cart from the front desk. On checkout the next day, we called for a bellman to help us and he was amazing. He was very nice and helpful. I didn't get his name, but he was great. This is one of the nicer hotels in Blackhawk, but is also pretty pricey. We averaged about $400 a night. We will probably wait until Monarch opens before staying up there again due to the bad customer service from valet. read more

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Wednesday night before Thanksgiving brought up out of town guests. What a mistake. The place was a ghost town and had the "B" team staff was rude and incompetent. The manager with $79 suit hovering over every move. 5 people gambling, 3 at the bar and still couldn't stay out of their way. The bartender was the only redeeming quality. I hope he takes his skills to a place that "gets it" Do yourself a favor and keep driving. I will never go back. Golden guy read more

We came here to spend all of our money on the ufc fight bit aren't showing it at the sports book???? how do tou want us to place money on this bet if we can't even watch it?????? Absurd read more

Absolutely a disgrace to hospitality and customer service. This organization does not care about the guests that stay here and will absolutely prioritize their "policies" over people. My wife and I booked a room about a month prior to my best friends birthday! We we're super excited to get a night away and celebrate with our friends. Unfortunately, our kids got sick the day before and my wife was unable to go up with us. When I arrived at the front desk, they informed me that I was unable to check into the room because it was under my wife's name, although it was my credit card was on file. I immediately called my wife and had her on the phone with the front desk staff and they told me 10 times in a row, "sorry sir, there absolutely nothing we can do, that's our policy. Your wife has to be here to check in." Even though they clearly understood the situation. My wife even FaceTimed me and had her ID ready... The attitude of the front desk staff was disrespectful and not helpful all. The first lady I spoke with was rude, short, and unwilling to even call another manager since she was the "supervisor." I kept asking, "What CAN we do so I can enjoy my night with my best friend?" And her response every time was "that's our policy, there's nothing we can do." The offered to book me another room under my name, but by that time the rate was another $100 higher than we booked it online a month ago. I didn't understand how I was now going to be forced to pay them more money due to an unexpected personal situation. I still showed up and wanted to use the room, and wasnt asking for anything other than that. The woman then said "Well I can cancel this reservation since you can't use it." And I said "OK" and walked away. I left frustrated and defeated, not knowing what to do. I called my wife back from the lobby and she was reading the fine print on our confirmation that said "any cancellation made within 48 hours will not receive a refund." I then proceeded back to the front desk a few minutes later, and went through the entire thing again with a different "supervisor" and then asked him if I was going to be charged for the room they just cancelled, and he said "yes sir, you WILL be charged for that stay because you cancelled the reservation within 48 hours. THATS OUR POLICY, THERE'S NOTHING I CAN DO." By this time I was livid, and I said "wow, it seems like you guys are dead set on putting your corporate policies over the people that stay here." He could tell I was pissed, and clearly over their BS. All of the sudden, there was a higher up manager that he was able to come take a look at the situation. He called them to the front desk, and after 10 minutes she strolled up. She never awknowledged me, never said a word to my face, and immediately took her "supervisor" to the back room and they had a discussion behind closed doors. This felt very disrespectful and like I didn't even exist. I was in the dark the whole time, and no one apologized for the circumstances or the fact I was stuck without a room, but was going to be charged anyway... Once he came out from the back room a few minutes later, he somehow found a way to cancel my old reservation, with a refund, and gave me a link to rebook my own room online under my name for the same rate. Easy peasy fix, just took over an hour... I wasn't looking for anything free, I wasn't taking advantage of anyone, but it feels to me the higher level management at Ameristar trains their employees to absolutely put policies over their guests, and clearly doesn't understand they are in the customer service and hospitality industry. I will NEVER stay at the Ameristar in Blackhawk again, and I will gladly take my business to some of the other casinos in the area. I typically visit once a month or so, but this will be the last time I spend money here. I was blown away at how they handled themselves and clearly showed their values when it comes to running their organization. TRASH! read more

I was excited because they have lots of poker tables, but only a few 1-3 tables. An hour in to playing they enacted a new rule of "staddelling" which meant the blinds can be raised to $6. This is very frustrating because then you get some jerk with lots of cash pushing everyone else out so it's not really 1-3 anymore... Booze service is ok. Some guy got a massage next to me, wtf?! I guess I should be great film for the distraction but kind of gross. No cheap blackjack $15 min Disappointed read more

I have been a customer of Ameristar for over 20 years, Unfortunately I am done with this place. When I first started spending my money at Ameristar, it was a respectable, clean, accommodating Hotel. Since PENN Gaming purchased this property everything has changed for the worse. Covid caused them to blame all their problems on the pandemic. As soon as the ownership changed, the food options went totally down the drain, a broken escalator took two years to fix, the Casino Hosts acted more as if you were annoying them instead of doing their job. As an Elite member, I used to enjoy many perks and great treatment, especially on my Birthday. Now, under New Ownership, I can hardly get a decent meal or any of the old perks. I received Free Rooms and generous Free Slot Play on my Birthday in the past, including a personal e-mail from my Casino Host listing all my perks and wishing me a Happy Birthday. The past few years, PENN Gaming offer near nothing in perks. The final straw came when they decided to remove the most popular bar with the best Video Poker machines and replace it with a high end Sushi Bar, These guys cant even serve a decent hamburger and now they think their customers are dying for Sushi? The customer service is awful, Anyone in charge treats you as if you are a nuisance, If you want a good experience SPEND YOUR MONEY ELSWHERE! read more

Room is nice, most staff is very accommodating (2 bartenders behind the bar...both super rude!), the food was absolutely DISGUSTING!! $11 for a Philly Cheese Steak. No peppers..no onions..no fries...beef was white like pork and tasted like dog food!! Soooo DISGUSTING. Are they proud of that? Got money back...but scared to eat anything else. Guess I'm going to bed hungry!! read more

Ameristar Black Hawk - Beef looks like pork. Philly with no peppers or onions!! Tasted like dog food!! - Casinos Near Me - Black Hawk, Colorado

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Warning, this review is long but very detailed. I'm writing this for all of the "out of towners" I meet up there who didn't know what to expect. I'm a Colorado native who has been coming here for years. This is my take on it. So I'm giving this a 4/5 but really it's more like a 9/10. To start, if you have never been to Black Hawk and aren't from around here, please know that Black Hawk is a casino town, it's not Vegas. For the most part there is nothing to do except gamble. There are no glitzy shops or glamorous restaurants. It honestly doesn't matter which steak house you eat at up there, they are all at best a 3/5. It's more of the experience. The service is great, but the steaks tend to be closer to Outback quality. You will pay $30-$40 a steak at any of them, but none of them are to die for. Timberline is in Ameristar and that's one of the reasons I deduct a star, they must be under bad management lately because in the last year they have randomly been closed on some pretty busy nights with no explanation. Cool, I'll go take my $200 (we like nice wine) dinner across the street. The bartenders in the casino are always polite, apologize and say they "aren't quite sure" why it's closed. They clearly are not allowed to make recommendations to any restaurant outside of their casino. Which would be fine if their restaurant was actually open. Faraday's at the Isle seems to be the most consistent. In Black Hawk, the party doesn't last until 5 am. Most people turn in around 1 am on the weekends, or the party moves to private rooms Now to the good part. Ameristar is absolutely gorgeous. If you ever truly look at the architecture and decorating, there were no expenses spared when building this hotel. Ameristar was a game changer to Black Hawk and it's definitely the closest thing you will find to Vegas luxury. We all had hopes when they started to build the Monarch that it would compete with Ameristar, but it didn't even come close. Ameristar has beautiful rooms with solid core doors to keep the noise down. Beautiful tile, stand up showers and oval tubs in every room. If you really want to splurge, the suites are amazing. They have an awesome rooftop pool (enclosed) and 2 hot tubs (one indoor and one outdoor). My only complaint to Ameristar is, why didn't you make the outside walls full glass so you can see the mountains? Instead of half brick and half glass? The Spa. The spa is fantastic. It easily competes with Vegas spas. Luxury and service at its best. Yes, it is pricy, but here is an insider tip. If you book 1 pricy spa appointment you get access to the rest of the spa all day. His/her sides of steam rooms, the sauna a large hot tub and then a community room that's warm with hot tea and coffee where you can doze off in your fluffy robe and meet up with your significant other if you choose. Personally I'd rather be getting pampered all day for $100/$150 then mindlessly blowing it at the table, just killing time because I'm bored. Book 1 appointment each day you are there, and you're set. But make sure you book your services early, they book up very fast on the weekends. So as far as the returns go gambling, they are not great. At Ameristar you are paying for the closest thing you can get to a "Vegas experience". Everyone is in a great fun mood, liquor and money is flowing out. But if you are any type of serious gambler you probably want to head over to a different casino to gamble. The busses run until 2 am. The crowd at Ameristar tends to be on the younger side 30-55, but is not limited. Some of the wildest and fun loving people I've ever met up there were in their 80's. It's pretty docile Sun-Wed but get ready for a party Thur-Sat. If you want a quiet, keep to yourself experience, you should probably stay somewhere else. If you are looking for a great social experience, don't hesitate to spend the extra money, stay here. I hope this was helpful ;) read more

April 30,2021 thru may 2, 2021 my wife and I stayed at ameristar in Blackhawk , Colorado. I accidentally knocked my cell phone off behind the dresser in the suit we was in. When I moved the dresser out to get it I was shocked at what was behind it. My wifes service animal picked up a bag of crystal meth or heroine and fortunately I seen it in his mouth and got it out before he bit into it. There was the bag of either meth or heroine , snorting pipe, small change purse with residue of what looked to be the same as in the bag, tampon, sterile gloves, players card, earring and trash behind it. I decided to come back and stay for may 15 thru may 17 but without my wife and her service dog because we was scared that he might pick up something that would hurt him. I checked out after one night because I found pills in the night stand. They are not cleaning nor inspecting the suits at all or this wouldn't have happened. I'm very disappointed with ameristar and penn gaming. Not one manager even came to the room when the first incident happened , only security and police and they reported it as room damage. None even contacted us. I won't recommend ameristar nor penn gaming to anyone. read more

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I've been to Ameristar Black Hawk two times now and it has never disappointed!!! Easy parking, less than an hour from Denver, the best and friendliest service around, and an all around great GREAT time!!! Everyone I have ever met at Ameristar has been friendly, kind, and helpful (staff and visitors)!! My boyfriend, my sister and her fiancé are having a great time and we can't wait to continue our vacay weekend at the casino, the hot tub, and the hotel!!!! read more

Ameristar Black Hawk - Casinos Near Me - Black Hawk, Colorado

Lost so much money here in like 5 minutes! Don't really care for the vibe too much here and I couldn't even tell ya how many times a waitress sucked passed me without asking if I wanted anything to drink! We packed up and headed to the isle soon after arriving, can't say I want to play here again! read more

Ameristar Black Hawk - Casinos Near Me - Black Hawk, Colorado

Review is only for the poker room. Room is spacious and talkative dealers. Definitely a great place to play in Colorado.

Stayed here for a wedding and would not go back. Bathroom mirror was dirty when we arrived, and someone else's hair was on one of the towels. Also the room had a half roll of toilet paper in the bathroom and no additional rolls. Called housekeeping and no answer... called the front desk and was told we had to come get more from them because the housekeepers weren't there yet and it would be a while before he could send someone. Food in all restaurants over priced and gross. Roof pool and hot tub appear larger online, not a ton of space up there. Would not recommend! read more

We are not gamblers, we went to Ameristar 3 years ago for a spa weekend get away and it was fantastic. So we decided to go again for 2 nights, having Saturday as our spa day. Here are the things that didn't go as well as the first time: 1. There are 2 fire pits on the top pool level, 1 was out of service, the other was not turned on. We had to go track down a maintenance guy and wait 45 minutes for it to get turned on. 2. There used to be a cocktail server with a cart up on the pool level. No more...so you'll need to get dry off, put someone on over your swimsuit, go down to the casino area, and wait in line to order a drink at the bar. And you can only order 1, so if your spouse wants one, you both need to go, or someone needs to make 2 trips....sort of ruins the 'mood' of relaxing on the pool level. 3. The Spa. Our upgraded 'deep tissue' couples massage with an added-on service of a foot massage was next up. We planned on spending a good amount of time before/after the massage to use the other facilities. Well...on the men's side, both the sauna and hot tub were OUT OF ORDER. 4. The massage. I requested a deep tissue massage for my aching back. Well, my masseuse had a cold and coughed several times, she also bumped into my spouse's massage table during his massage, and finally...the massage was 'done' but she hadn't touched my back?! She and the other masseuse left the room and I was like "Whaaaat?". They took 1/2 off my massage, but very disappointing. 5. Many things were damaged, out of order or just run down. Fix the Elevators, Escalators, Hot tubs, Fireplaces, cracked wood trim everywhere. read more

Stayed here several times and was mostly satisfied. However this past weekend the 24th floor we were on was absolutely filthy. We checked in to discover a toilet not working (which they fixed) but it didn't "feel" clean (like the room was just given the quick once over). The next morning we went use the shower and couldn't. It was filthy with what appears to be days (or weeks) old mold. After a complaint we were comped the room but we'll be looking elsewhere next time. read more

Ameristar Black Hawk - Filthy bathroom shower. Will be looking elsewhere - Casinos Near Me - Black Hawk, Colorado

I remember coming here for the 1st time in 2009. It was with my then fiance. I've been going here for 8 years both when with him and now when single. Most times I was on the winning side, but I think it balances out. Some may know that I love poker, only few know I'm a tournament queen. I've won some big tournaments and hope to go to Vegas and play at the WSOP one day... I have been a gold member for YEARS. I get free 'comp' rooms and free food too. I love their rewards. This last visit was rough though. I asked for 2 extra pillows and never got them. I couldn't reach room service or Aria spa. Finally reached a manager, took almost 2 hours to get my breakfast. The manager comped the food. My girlfriend went a week ago and said she never got drinks she ordered. I feel like their service has gone down recently. They need more staff, anyone looking for a job??? There are ALWAYS jobs out there! Overall, I love this place. Their is a Starbucks, a cafe open almost 24 hours, a dining area, fireside kitchen, Aria spa on the 9th floor, a pool and fitness room, an amazing relaxing hotel with glass showers and big soaking tubs. Plus flat screens and A/C, as if you need that in the mountains! Poker tables, blackjack, backgammon, roulette, slots from penny's to dollar's. I'll keep coming back but hope they work on their customer service and efficiency. read more

Very poor customer service! The majority of employees here are clearly disgruntled and don't want to do anything other than show up and collect a paycheck. There were lines nearly the entire day at the front desk because they are slow and unable to handle any level of communication. The rooms are okay but definitely nothing more than any other hotel you can imagine. The pool was nice but was a bit colder than I expected for an indoor pool. Speaking with employees concerning the lack of service from the restaurants to the bars was a common response of them being aware of complaints, lack of staff, lack of customer service, etc. Some of them clearly appeared to be over worked and barely able to provide a minimum level of service. The worst observation over a weekend day is the complete lack of energy on the casino floor. You could feel the drag in the air as not a single yell for joy, winning announcement from machines were occurring for hours. This is not only a terrible customer service experience on the hotel side but clearly they don't want you to gamble there as well. read more

Worst casino I've ever been too. This place is a joke. First off bartenders are rude and are never around..second... the so called gate patrollers (young man in particular) said we were too intoxicated to return. Had 2 drinks and was asking where the nearest place to get food from, since they have absolutely nothing to eat..!. Place sucks period. Wont ever be returning read more

Tried to eat at the waypost.. most of the food was 86. Everytime I tried to enter the casino, i would always get carded. Im a army veteran and they cant take my word that im 21. Showed them the ID card, then they wanted it out of my wallet. Wtf! Im never coming here again! I will take my money elsewhere! read more

The worse cocktail service ever!! Playing Craps for more than 2 hours. Betting consistently and also tipping the table crew. Buying in to $800 in chips. I was served a total of 1 drink. The only way I even got a water, was one of the other players had an extra one and gave it to me. When I voiced my frustrations of being ignored by the cocktail waitress, I was told I needed to leave as they claimed I was exhibiting signs of being intoxicated. Management at this Casino cares nothing about the player's experience. There are so many other casinos in the area, and they will get my business. I will never spend another dime at Ameristar. read more

We have always loved this place and we were really looking forward to spending our 25th anniversary here (tonight). This place has always been super clean and kept up... but today it is absolutely disgusting. We are on the 18th floor at the end of the hall. It is absolutely littered with trash, plastic bags, hair bands, paper, you name it. We called the front desk when we arrived about 4 and then again after dinner about 8. Both times they sounded really concerned and said they would get housekeeping right on it. It's almost midnight and nothing has been done. But wait, there's more. The elevator lobby at the casino level (the main level) and the pool level have huge spills that needed to be mopped up. We watched kids walk all through it and it was never cleaned up. Even after bringing it to their attention. The casino floor was pretty good so we decided to eat at the buffet. In the past it has been hit or miss, but it has never EVER been this bad. Neither my wife or I could finish anything we took. Never have I seen such stale, tasteless food. Even the desserts weren't worth finishing, and anyone that knows me knows that takes a hell of a lot. I know we came here and expected to gamble but I didn't think I'd be gambling with our supper! I felt way better about the money I lost at the slots than the dinner. WORST $50 I have ever spent on food. Ever. So after we eat we decide we would head to the pool on the roof. There were tons of kids being super loud in the pool but we headed outside to the hot tub anyway. There were tons of towels out everywhere. It seems nobody puts their stuff away and also that there was no staff to make sure things were in good order. At first we were the only ones in the tub. Soon 6 more people came. Then a few minutes later the son of one of the people in the hot tub (an older teenager) comes running by the hot tub with a bloody nose. Not only is it dripping everywhere but he keeps wiping it with his hand and flinging it everywhere. It was do disgusting!!! Who lets their kids do this?! After a short conversation he goes back inside to the other pool. We got the hell out of there as fast as we could trying to dodge the blood. We have been coming here for our little getaways for years. It has always been such a great time. This was an absolute disaster. I could not believe the lack of care this place seems to have now. I don't know if they are under new management or severely short staffed or what. It seems they only care about the casino floor where they make money anymore. I've stayed at $29 motels that were cleaner and better cared for before. They say it only takes one "oh shit" to negate 100 "atta boys". I have to agree. And the worst part is nobody ever seemed to care at all. I was just waiting for someone to ask how my meal was so that I could let them know how badly we felt about it. Nobody ever did. Not even when they would come and collect our plates seeing them full of food with just one bite (hello!! That's a huge hint there folks!). Every time we came to the room we hoped to see it vacuumed. Or at least someone doing something. They never did. I guess we will find out in her morning if they even have a housekeeping staff anymore. At this point I'm not so sure. I can't believe how disappointed we are. And based on how they responded to everything that happened tonight I doubt they will read this or even care if they do. We only get our 25th anniversary once and unfortunately the memories of this stay are not good at all. It takes a really bad experience to make someone take the time for a review like this on their anniversary. Even more so to go take photos of how bad the place looked because I don't think people would believe us if we didn't. At least we had fun when we walked to the other casinos so the while night is not a total loss. read more

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I'll give 2 stars because the buffet was decent when I went a couple years ago. I drove a long way to come eat here with my family and we were denied because I was a few months short of being 21. I understand if there are rules for anyone under 21 to be on the casino floor, however they were rude and I suggest you just save your time and go else where. read more

I stopped gambling at Ameristar for a couple years then they sent me a couple free nights accommodations. Had fun won $$. Then a couple weeks ago I went again with some free nights and the front desk guy was rude, treating me like I trash! Then my friend who has a VIP there called him on his behavior and he gave me a up graded room. It was the room right next to the room I had before.... so not a upgrade dude. He went on and on how he could loose his job and get in trouble, I never asked for a upgrade he offered it and it wasn't a upgrade. This room was so dirty! I guess the dust bunnies where my upgrade! The shower was filthy the toilet hasn't been cleaned around it in a couple weeks at least. Then we go to the casino an all the women have to have their purses checked, but men just walk on by with their pocket knives clipped inside their jeans. I guarantee you more men have weapons then women, but be sure and check my purse every time I come through the casino the whole night. So Ameristar save a stamp and send some other well deserving person your dust bunny infested room.... Oh and the ice machine on the that floor was broken months before when I was there and it was still broken. Maybe go get some quarters out of one of your machines and fix the damn thing!! read more

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To say that our visit here was disappointing would be an understatement. We don't come here a lot, few times a year maybe but this was probably the worst trip up to Blackhawk and visiting Ameristar. Casino area was nice enough though it seemed to be a little cramped and a little crowded in some places. Empty beer and water bottles as well as glasses in various stages of consumption on the slots and floor around them was kind of gross. Slots also seems to be rather tight. Not for just us but other people around I heard saying the same. I didn't hear very many people cheering or getting excited about hitting. Not sure if just a bad day for everyone or typical here. Poker room was nice. Clean tables and had good, friendly dealers. People at the table I was on were nice and no foolishness or bizarre playing going on. Waiting list can get pretty long so I would get there early. Service was REALLY slow though in my opinion. Ordered one bottle of water that never came and seemed to wait way to long in another I asked for. The real issues were at the buffet. I recommend NEVER EVER eating there or do so at your peril! I didn't feel well after, never got actually sick or anything like that but still didn't feel well. Wife felt fine though afterwards. The last time we had eaten here it was fairly decent, place was clean and food was good but this time It was disgusting and in no way worth $30 or $40...Tables full of dirty dishes and piles of half eaten or discarded food as we walked to our table. Other tables used to store dirty dishes and garbage until someone can do something about it. At some point people probably sat at those tables. Floor was filthy and disgusting. Food all over it being walked on and kicked around or smashed into the carpeting. No one trying to clean it up. Bacon smashed into the carpet which was probably from earlier in the day. We were here after 6:30 pm mind you. Utensils left on the floor. Apparently no bus boys now so garbage just sits out in front of everyone. Waiters/ Waitresses having hard time keeping up so service is slow, even for getting refills. Food wasn't very good at all and some of it looked like it had been out for a long time. Pizza looked like it was bone dry and made from cardboard. It just want good at all. If they don't care what the front end looks like, makes me wonder what the kitchen and prep areas are really like. Not worth it at all for price. Probably would have had better meals at one of the other restaurants for the same price. Parking is an issue too. Driving through the parking garage we probably saw a dozen spaces or more that no one could use because people are morons. Taking up two or three space at once. Casino security or local police need to start towing or booting these people. It's not that hard to park in a parking space, really it isn't. We'll probably be back to gamble and walk around town but that's about it. read more

I was extremely excited to return to Ameristar for our anniversary after four years but I was absolutely disappointed with what I experienced. Our room smelled of cigarette smoke even though we had a non smoking room. We went to the casino and it was sub par for a roulette player. Don't waste your time at this place. It is way over priced with a crappy room. You can stay at the other casinos for a much cheaper rate and still get in to the casino. read more

The room was nice. The one major complaint that I have is that the room gets no colder than 66-67 degrees. During the day I don't mind, but I run hot when I sleep and turn the thermostat to 58-60 degrees. I was so tired from my flight and drive I didn't want to make a big deal out of it and thought I would be ok. Well, I got like 4-5 broken hours of waking up for being to hot so this morning I went and told the man at the front desk my dilemma and asked if he could have maintenance look at the ac as it hasn't gone down from 66 and he informed me there was nothing he could do as all the rooms were setup that way. So now I write this hoping I can get a decent amount of sleep tonight. Will I be staying here again? No. I work too many hours during the day, to pay to not be able to get a good nights rest. PS if you gonna rig the ac to not go below 66 at least make it so you cant make the thermastat go below 66 and give me false hope. PSS Give your guest the option to crack a window or something. read more

This casino is one of the nicer ones in Black Hawk but I was so annoyed with the service that I could not really have a good time. We ended up cashing out and heading to the monarch. Facilities are decent but the Casino was so busy and they only had like one cocktail waitress working the floor so we didn't get drinks. Every 5 minutes I was carded because they don't have wristbands. I was carded 7 times within the hour and a half that we were playing and I only moved tables twice. I'd rather spend my money somewhere with service and where I am not harassed constantly to produce my ID. Nice place but they need to put some TLC into their service for sure. The monarch isn't even complete yet and they had drinks flowing, wristbands, friendly staff etc. I'm excited to visit the monarch when it is done. No doubt it will be the best in town. read more

This casino as far as the building is simply beautiful,.... however if you are hoping to win anything here at this location your walking into a false hope...... this casino has the tightest slot machines from minimum bet to max bet and believe me I did both.... the room was clean & the people kind but stay away from the slots cuz I promise you that you will be disappointed... to get a bonus is slim to none & IF by chance it happens the pay out is very weak.... I would highly recommend you go to Lady Luck or Isle as they welcome all gamblers... the machines are a little loser but best part they do play with you..... I myself & my husband will never come back here and look forward to our departure with a smile Thank you read more

The Ameristar is literally the top ranked casino in Black Hawk, Colorado. It is massive inside the casino, which carries 2-3 floors of casinos. Some of the best food served and made by top chefs in the kitchen. Rooms are pricey, but this is to be expected due to the quality and rank of the hotel. The top of the Ameristar also has a pool and hot tub/spa. The Ameristar is well worth the visit, and it will not disappoint read more

Ameristar Black Hawk - The Ameristar Casino in Black Hawk, CO Photo taken by me 1 month before leaving - Casinos Near Me - Black Hawk, Colorado

First Wednesday of the month is free buffet for Veterans. The food was awesome, make sure to try the mashed potatoes, stuffing and gravy. The hot bread pudding was the best part of dessert bar. They also have chocolate fountain. Honorable mention is the hot cherry cobbler. read more

I travel to about 14 states and in Europe to teach, so yeah, I travel a lot and I stay in lots of hotels. This time after working in Denver, I brought my family in our small Winnebago up to Blackhawk. When I called to make this reservation, I mentioned we were in our camper. When we arrived to the hotel we called again to learn there was no camper accommodations and we were redirected to find public parking. We found public parking .75 miles away. When I reached the front desk to check in I asked if there was any way the hotel could give us some accommodation for having to walk nearly a mile with our luggage. Shannon said, "You are welcome to stay at some of the area campgrounds that would be happy to accommodate your camper." In essence, tough luck lady, you picked the wrong hotel. Well, you're right. I'll be sure I don't pick an Ameristar hotel ever again. read more

I have never been the type of person to write a review, yet alone a bad review, but my entire interaction with Ameristar has been so dreadful that I felt it needed to be shared with others. I just turned 21 on November 26th & was going to be staying here since its supposed to be one of the nicer hotels in blackhawck. I had checked into my hotel room around 5:30/6pm & went straight to the casino so I could see what was so grand about it before I went to my room. Around 8:30pm I had went up to the room & received a phone call about a death in the family, so I did what any sane person does. I called down to the front desk & asked if i could receive a refund since we barley got to walk into the room before we had to leave. The lady I had spoke to on the phone said it wouldn't be an issue & that I might get charged with a resort fee which she'd elaborate on once I got to the front desk. When arriving to the front desk I was greeted by two females, the one i spoke to on the phone & one who claimed she was management. The both said it wouldn't be an issue to get my money refunded & the most I would get charged is $17 for the resort fee. Come the 27th & the full ammount was posted as pending. I waited a couple days to see if it would dissappear or if a refund would be posted but nothing ever came until the 30th when the charge had posted all the way. I called my bank to see if there was a refund in process or what was going on & they couldn't find anything. So I called Ameristar around 10:30am & asked to speak with a manager, that's when I met Vincent, I'll spare you the fine details but during the duration of our call I was consistently spoke over, ignored, & belittled until he told me he needed to verify with the night manager about my refund & that he'd call me around 2pm. So I waited for a call until about 3:30pm when I decided to just call back. I could get ahold of just about anyone in the entire establishment but the moment I tried to speak to a manager it was voicemail after voicemail. This continued until yesterday when i spoke to Vincent again, he acted in the same exact manner, denied me his managers phone number when i asked for it, & even hung up on me. At this point I felt like i was owed some sort of compensation because I've yet to hear anything about my refund yet alone have I been treated with any decency. Eventually I got ahold of the casino manager & he told me he'd make sure my refund is done asap & offered me a comped hotel room. At first I was all about it but then I realized I'd be allowing their horrible behavior to be swept under the rug at my own literal expense since I'd have to pay for everything else other than the room. So I denied & asked to speak with the next manager up to see if there was anything else they'd offer me. That's when I got ahold of the director of hotel operations. At first i thought this lady was going to be the solution to my problem & actually care about what's going on & try to make amends for it but the entire time we talked she would talk over me & speak with a rude tone & said all she could do was offer me a free room. So I asked for her higher up since I was already getting upset with her. At this point I'm asking to speak to the general manager just to find someone that actually cares & will do something to make it right. Now whether she actually spoke to him or not I'm not sure, but she came back to the phone saying he didn't have time to speak & that he said he wouldn't offer me anything different. So I asked for the corporate number & she gave me a number that is out of service. I called her back to try to get a different number & have yet to hear anything back. This has been the worst service I've ever received, (& I've been to some horrible places) I don't think I'll ever be able to convince myself to come back to this place nor would I ever recommend it to ANYONE. Do yourself a favor & take your hard earned money elsewhere. read more

Stayed at Ameristar last night room 2808 on the 28th floor it was my companies award ceremony. My wife early in the morning close to 8 o'clock in the morning grabbed a water bottle from the refrigerator and proceeded to drink it found out that it was urine we called the police they made a report Ameristar never apologized didn't accommodate us and anyway and we left never to go back again read more

Ameristar Black Hawk - This is the bottle of urine that was in our ameristar refrigerator. Horrible an unacceptable - Casinos Near Me - Black Hawk, Colorado