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    Ameristar Black Hawk

    2.8 (646 reviews)
    ModerateCasinos, Hotels, Resorts
    Open • Open 24 hours
    Updated over 3 months ago

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    Spa suite
    Sydney E.

    We tried Ameristar after a couple bad experiences at Monarch, with our first time at Monarch being great but going downhill fast. We had an absolutely AMAZING time at Ameristar! To start, we got a spa suite for 2 nights and it was equivalent of a very high end apartment. Other "spa suites" I've stayed at in Black Hawk were nice, but they were just basic rooms with a hot tub in them. This felt like a home away from home. The staff were incredibly courteous and helpful. The bartenders and dealers were also attentive and fun to talk to. I regret not trying any of the dining options, as we had plans for dinner already, but we plan to try some again our next stay (I've heard great things about Jinya) We also really enjoyed the rooftop hot tub and pool. The temperature was perfect and I swam several laps during my stay. There are so many amenities. I Will be back here soon!

    Fish and Chips
    Diana V.

    It was nice. Timberline Grill had good food. Slot machines are ok. Nice and spacious.

    Hotel Amenities hours and QR codes - not available in the room had to pick up from front desk
    Susi H.

    We took advantage of the HOT STREAK, COOL DEALS Ameristar promo for a 3-day staycation in Black Hawk. It was nice to get away for a few days and see/do something fun. Some pros and cons from our stay (room 1014): PROS: - the promo included lowest room rate and $20 dining credit per day. A genuinely good deal for the price - the restaurant offers on site are pretty decent, varied, and reasonably priced for BH - staff was 50/50. Literally half were welcoming, knowledgeable and friendly, while the other half was borderline rude or incompetent - the amenities were a nice perk, including a rooftop pool, and two hot tubs (1 indoor 1 outdoor) - the room and bathroom were very spacious with both a shower AND a garden tub - there were public restrooms available in the hallway - the casino floor feels spacious and there is a good variety of slot machines and table games CONS: - Communication in general is very lacking: When we walked into our room there was no literature to showcase on site dining options, WiFi password, or amenities' hours/logistics. The room service menu is not available in the Penn app nor is much information provided about one's stay. We finally found a brochure at the front desk when we went to inquire about where to find a "do not disturb" hang tag (the app live chat was useless for any room information). Room service is upon request only, that info is also not available unless asking a front desk attendant. I requested a Penn play card for gambling, the attendant did not explain how to use it, so it took us two days to realize the card must be inserted in the slots the entire time you play to track usage. You can remove it only AFTER you cash out. - It's extremely frustrating to use the Penn play cards at the machines. We had to constantly try again and again as most readers do not see a card has been inserted. Some machines we completely gave up on... - The room was TIRED (both beds had mattresses which sunk from damage/overuse, both headboards had peeling faux leather behind the pillows, there was random scotch tape on the walls and some holes/dings, the toilet's door jam was coming loose from the wall, bathroom was not extremely clean (heavy dust coating on baseboards, hair on bathroom counter, etc) - Of of 6 elevators to the tower: 4 had broken LCD screens (making it difficult to determine at which level the car would stop), 2 made very concerning cable car noises (we begun avoiding them), all 6 were unsecured (guest key card access on cars was disabled; letting ANY casino patrons access the room floors) - the pool deck has posted adults only hours (daily 7-11pm) however, despite various staff walk through a dozen children were still splashing about at 8:30pm on Friday night - the vending machine on the pool deck was out of service and drinks ordered poolside through the QR code available on tables was not delivered to the pool deck (despite note of location in order) - the ice machine on floor 10 was out of order and no microwave was available in the rooms (or in the vending room) making it impossible to get takeout if one got tired of in house options. A microwave in the vending room would be a great addition - ambient music in the casino was great mid-week throughout until on Friday night at around 8pm it was set to blast and was along with the ambient slots noise it was no longer enjoyable. We left the floor shortly after - wait staff on the casino floor was scarce both on weekdays and weekends. It didn't seem they were circulating much, and when they did come by, they often skipped us (we are not big drinkers, so it was fine for us, but it left us feeling un-welcomed). Interestingly enough, for both drinks I ordered during my stay (handed a $5 bill for tip) I was asked if I wanted any change back :-/ - the floral scent that's pumped through the AC units on the casino floor can quickly become overwhelming and a bit nauseating. I understand casinos do this to cover up odors and have a 'signature scent' however a lighter less floral aroma may be a better choice Overall a good value for us (over low-occupancy days and with a good promotion) and a change of pace for a fun few days away from the hustle and bustle of city living.

    Russ D.

    A fine location in Black Hawk, Colorado. Canyon views. A mountain feel. The pool was fabulous. I was there during the Memorial Day weekend and it didn't seem too busy. Hardly any screaming children. Outside rooftop deck with firepits were relaxing. Casino was decent. Spotty restaurants to choose from with some being good and others not so good. You take what you can get I suppose. I noticed it is somewhat of a food desert in the early morning hours from 3am to 7am. Overall a nice getaway from the big city. A mixture of spar relaxing, gambling and food. 4 stars!

    Chandeliers
    Connor L.

    First time stay at the Ameristar Black Hawk and I had a great experience and time! This is my bestie's favourite casino and she frequents it often. She suggested we all go up for a couple of days to hang out and relax and rejuvenate since my first visit to Black Hawk involved a birthday celebration, too many shots, and no good memories. We arrived during a rush so valet and the front desk was a bit hectic. Valet was missing Sergei who would have made sure everything was running smoothly. The front desk was swamped with a line of about 15-20 guest groups. They recovered by bringing out a couple more desk clerks and the line moved quickly and we got up to our room. The two queen room was on a high floor away from the elevator. The rooms are spacious as is the bathroom. Love that the rooms have a water closet for privacy. I love the mission-style decor throughout the hotel, casino, and rooms. Our first night included a spectacular dinner at Timberline (which I already reviewed). We received excellent food and service at Timberline. I would go back in a heartbeat! After dinner we sat in the bar and enjoyed cocktails and the DJ spinning. Music and atmosphere were on point. The bestie is the gambler in the family so we headed up to the room and called it a night. Bed and pillows were so comfy and loved that the AC got the room nice and chilled. Slept great. The next day we enjoyed the pool and hot tubs on the 34th floor. It was perfect hot rubbing weather: rainy and chilly. We chatted with some nice people also partaking of the amenities. We followed up by having lunch at Fireside Kitchen and enjoyed another great meal. Our server was great and our food was delivered by a robot which was hilarious! We hung out on the casino floor and did some lookie-looing and drinking for a couple of hours before heading out and back down the mountain. Thank you, Black Hawk!

    Rachel C.

    I really like this casino- it's the perfect balance between "laid back" while still being upscale. My friend even brought me to this "club 48" to eat dinner one night while we were there, though I have to admit I was quite disappointed that the food overall was very "meh." However the rooms are quite nice and I'd totally stay here again!

    Was told early check im would cost me when it was 150pm. Other guests were allowed to check in right after me before 2pm free of cost. Not sure if i was being targeted but sure wasnt a pleasant experience.

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    3 months ago

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    We are grateful for your positive rating! See you next time!

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    2 months ago

    The waitress Jessi was rude and aggressive and ruined our entire evening. She also made us feel stupid for asking questions.

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    Page 1 of 17

    Ask the Community - Ameristar Black Hawk

    Does this casino have roulette?

    Yes

    Does the casino allow smoking?

    So, there is no smoking in any Colorado casino, but they do have nice smoking patios with heaters. Also, the hotel itself recently went completely non smoking in all of their rooms.

    How loose are the slots?

    On a Friday or Saturday night the red one's are hot, but check to see if someone won recently. If so, then they will likely be cold for a bit. It all depends on amount of people playing, weekends are better.

    View All 6 Questions

    Review Highlights - Ameristar Black Hawk

    “We had a nice steak and seafood dinner at the Timberline Grill restaurant where the service and food was phenomenal.”

    Mentioned in 26 reviews

    Read more highlights

    Lady Luck Casino Black Hawk - A Caesars Rewards Destination - Lady Luck Casino Black Hawk Room - A Caesars Rewards Destination

    Lady Luck Casino Black Hawk - A Caesars Rewards Destination

    (132 reviews)

    $$

    The hotel and casino/bar were both great. We checked in and went up to our very clean and large…read morerooms. They are in great shape. We could tell they have been remodeled. After we were in our rooms we went down and over the sky bridge over the street to the casino. I went over to the bar but a couple of twenties and the bar tender asked me why I wanted to which I responded "Jameson on the rocks". I was surprised to hear that he could not offer me Jameson for free but he did offer Tullamore which is also an Irish Whiskey. And it's good too so I had no problem. I really enjoyed sitting at the bar and talking to the bar tender about the area. The casino is really nice although the girls were not very successful at this casino. In fact most casinos in this town. That is unusual for my wife who normally does pretty well at most casinos we go to in So Cal and Vegas.

    Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.

    Grand Z Hotel Casino by Red Lion Hotels - My waiter and the winner of the ugly sweater contest! Lol

    Grand Z Hotel Casino by Red Lion Hotels

    (54 reviews)

    This is a shout out to the amazing marketing team. My husband and I are regular gamblers at Grand…read moreZ and we like to play in the slot tournaments when we are in town and they are happening. David, Aria, and Kate are always so friendly and lovely to interact with at these events And help to make them enjoyable.

    DECEPTIVE PRACTICES, DISCRIMINATION, AND STOLEN DEPOSITS - AVOID AT ALL COSTS!…read moreOh, If I could give this place zero stars, I would over and over and over. Our two-night stay cost nearly $1,000, and this hotel still decided to run a bait-and-switch scam to steal over $400 of my hard-earned money. Between the deceptive financial practices, the horrific customer service, and the blatant microaggressions, this was definitely the worst hospitality experience I've ever had. We usually stay at the Lady Luck, but we found a deal and thought we'd try this out. What a massive mistake. The games are nothing to rave about, either. The nightmare started the second we walked in. It was around 11 AM, and before we could even ask a single question about our reservation, a front desk agent named Kari snapped that we couldn't check in early, pointing to a "sold out" sign. Her attitude was snarky, dismissive, cold, and full of bare-minimum effort. We frequent Blackhawk at least twice or 3 times a month at minimum. However, with it being my brothers birthday weekend and he has never been to a casino - I thought a couple days on the mountain would be fun. My brother and I are Black, and my boyfriend is white, and the stark difference in how we were treated felt blatantly discriminatory. We all know what the predominant race is in this area. We should have known to turn around right then and there and stuck with what we knew. I booked through a third party site - which I have done countless times before. And you better believe we were treated like third class citizens. Prior to arriving, I called to find out the deposit. If you look on their website it shows no deposit. On the call, we were explicitly told there would be a total $150 hold total for both rooms. That was a lie. When we finally checked in, another desk representative, Mary Kay, swiped my card without ever telling me the final total. I only found out after the fact that she secretly authorized a hidden $205 deposit per room. Hiding a $411 pending charge until literally after a card is swiped is incredibly shady. Being from Texas, my brother unfortunately got altitude sickness during the trip. However, he completely cleaned up after himself. We specifically brought our own trash bags and Clorox wipes, making sure all trash was bagged and any trash was in the can. We had two double beds in our room and didn't even use the second one. I work in property management--I know exactly what "clean" means. The rooms were used for a couple of days like any normal hotel stay, but they were absolutely NOT trashed. We even took before-and-after photos and videos of the rooms because of the ridiculously high holding fee, figuring a little thing here and there wouldn't hurt, but knowing we needed to protect ourselves. We are going to enjoy our rooms if you are holding my money that we couldn't even use. Completely unexpected deposit and I only wish now that I had turned away. When we checked out no one was at the desk. It was rather early as I had to work, but still just before 9 nobody at the desk to checkout is pretty bad. No one emailed me a receipt. I had to call. Super sneaky. Turns out they had one r missing from my name when the clearly had my information with the correct spelling.. yet another thing that felt "off". I should have stuck with my gut. I could've received my credit for Hotwire and would've booked the two rooms at Lady Luck. When the pending charges posted today, I saw they kept the entire $411.88. I spoke with a representative named Holly, and then dealt with a supervisor named Tony "once he finished his lunch" I was on hold for nearly an hour total the three times I called to reach someone. Tony was incredibly rude, dismissive, lackluster, aggressively lying to me by claiming the rooms were "trashed" and took "longer to clean." Yes, we were in there for a few days, so of course it takes normal cleaning - that is literally what hospitality is. But using that as a fabricated excuse to steal a deposit is actual fraud. I will get my money back one way or another, and I will never recommend or stay at this horrible, swindling hotel. We will stick with Lady luck. We get our deposit back instantly. Grand Z and Maverick is a disgrace of a hotel/casino. With the Z Casino closing, they must be struggling financially, but you won't use unfair business practices with me. I am a licensed bettor, I know the ropes, and I am reporting this scam to the gaming board, my bank, and several other regulatory entities with my video and photo evidence attached.

    Ameristar Black Hawk - casinos - Updated September 2026

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