Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

This was my first time staying at Ameristar and will also be my last. I came here for my birthday…read moreexpecting to have a relaxing and fun night, but instead, I ended up spending about an hour dealing with issues with our room before I could even settle in. It was honestly a very disappointing way to start a birthday stay. When we first walked into our room, I was immediately shocked by how dirty it was. There was dirt on the bed, crumbs everywhere, and the room just did not feel like it had been properly cleaned before we arrived. I understand that hotels can occasionally miss something during housekeeping, but this was more than just one small oversight. When you're paying to stay at a hotel, especially for a birthday celebration, you expect the room to be clean and ready when you arrive. We ended up getting switched to another room, but unfortunately, that room had cleanliness issues too. The tub and toilet were dirty, which was extremely frustrating after we had already gone through the trouble of changing rooms. At that point, I was just hoping we could finally settle in and enjoy the night without having to deal with another issue. Then, the next morning, I woke up with bug bites on my legs and abdomen. I obviously can't say for certain what caused the bites or that there are bedbugs at the hotel, but given everything else that had already happened with the cleanliness of the rooms, it was definitely concerning and made me question the cleanliness of the room even more. That was not exactly how I wanted to wake up after coming here for my birthday. Unfortunately, even the actual casino came with its own issue because the craps machine ended up taking my money, and a formal investigation had to be done on the machine. I understand that technical issues can happen, but when you're already dealing with multiple problems during your stay, having another unexpected issue just adds to the frustration. I really wanted this to be a fun and relaxing birthday stay, but instead, I spent a significant amount of time dealing with problems that I shouldn't have had to deal with in the first place. Having to switch rooms because the first one was dirty, finding cleanliness issues in the second room, waking up with unexplained bites, and then having an issue with the casino machine made the entire experience feel like more hassle than it was worth. The pool, hot tub, and casino had some positives, but unfortunately, those things weren't enough to make up for everything else. This was my first time staying at Ameristar, and based on this experience, I don't think I'll be rushing back. I usually stay at the Monarch, and after this trip, I think I'll be keeping it that way. For what I expected to be a relaxing birthday getaway, it was way more stressful than it needed to be.

I wish I could have came out a winner here, but that is how gambling goes. But at least I did not…read morelose big either. I signed up for their players card as you get new member perks. 1 point equals $1 dollar in coin in value. We wanted to try the lobster tails at the buffet as that was their promotion. My wife and I played here and I went straight to the high limit room. I have to admit they do have a great selection of games for high volatility to low ones as well. I played this cheesy carnival game that I never seen before and I ended up getting the bonus twice. The rest of the games I either broke even and decided to walk away with any bonuses. I hardly got any bonuses on the games. So here were the incentives of play 1. 100 points $15 dollar in food credit 2. 250 points free play (ranges from $10 to $500) 3. 1000 points (got food $25 credit and $50 free play) I ended up getting the 1000 points and I played 2 spins on black diamond and ended up getting $300 dollars which was nice. I played top dollar, butterfly 7's, Wheel of Fortune, some selection of high limit aristocrat game and Stinkin Riches, but no bonuses. I probably would have played longer here if I was winning, but that was okay. I had a good time here with the little time I had at the casino. I ended up eating at Jake's. Not so sure what offers they will send me but my wife and I are not going to go to Colorado anytime soon.

Just another generic casino in Blackhawk... like it honestly looks the exact same on the inside as…read more90% of the casinos in Blackhawk, like I can never tell when this casino ends, and another one begins...

We ended up coming here late at night. The parking lot can be a confusing experience as the hotel…read morecheck in is on the bottom floor, then is the casino floor and then the parking lot. We ended up getting a junior suite which looked like a regular room. We did get a balcony however and used it to get fresh air and to let a fly outside the window. Bathroom was standard and had two faucets. They have no gift shop, but just a tiny store. Room was just okay and nothing to impressive. Beginners luck, I think so at this casino. The first night was alright was down a little bit, but on the 2nd day after going onto the train ride, I ended up doing really well. But only on non volatile machines I did extremely well. The volatile machines I did get some machine here and there, but I was having fun. One thing good is I ended up getting 5x reward points for playing on Monday/Tuesday and 5x tier points for being a new player which is nice if only Arizona offered that I would be happy. The machines malfunctioned, but the slot attendant came quickly to take a look which was nice of them. They have two soda machines spread out the casino. We did not eat here however despite having a lot of reward points, but it is okay. Anyways overall we coined in 5000 points which is good and I ended up making a profit here which was nice. I gave away 1000 dollars the following day, but that was okay I came downstairs with a budget in mind. I would definitely would not mind coming back here.

Terrible service from mgmt. The hotel is generic. No whistles, no bells. Rooms need major facelift…read more Lights and outlets in the rooms don't work. Explanation by mgmt, it's a safety issue. Had to bathe in the dark. The casino is ok. Very clean. Restaurants are ok also.

Casino games, hotel, restaurants, bars! They have it all at Monarch. Free parking, daily restaurant…read morespecials. If you need a break go to the mountains in Black Hawk where you'll find plenty of casinos. Take a wad of cash, get their free reward card and play the games! Know ahead of time you will be taking home less cash... unless you get super lucky!

I met my cousin at the monarch casino for a few days of fun and boy was it…read more Our room was lovely and we had fun gambling. We ate at several restaurants in the casino each very good. The pool area on the roof is pretty fantastic w an outdoor hot tub where you can see the surrounding mountains. The place was clean and smoke free. We're already planning our next visit.

Incredible find! We come for the opera each year and were tired of hotels. Chase Creek made our…read morevisit perfect; great opera and great lodging. Karen and Hal are warm, welcoming hosts. The house is inviting, quaint, very clean, beautifully appointed and each room offers wonderful amenities. We stayed in Sleepy Hollow. Very comfortable bed (love the comforter) quiet room, great cross breeze, beautiful view, updated bathroom with a jetted tub (also a shower with a shower head high enough for my 6 ft husband), plenty of hot water. Extra touches like the shared coffee bar make it a homey feel. Great breakfast; ours was palisade peaches, eggs Benedict with dill sauce and a blueberry muffin. This place is a gem!! We will be back.

This place is great, our first experience in a bed and breakfast. Did it on New Years Eve. Karen…read morethe proprietor was awesome and welcoming, the room( PolarStar) was clean, spacious and warm. Breakfast was amazing and the other guests were very friendly.

We did not stay here as we saw that the suites were more money. Unfortunately, staying here is a…read moreseparate wing vs. the casino and can be confusing. It looks like the step child vs. the Horseshoe. This place was no restaurant, but has a bar. Their bingo on the 2nd floor was closed. The casino is small around 900 machines, but they had some machines I enjoyed playing and really old ones. I had really good luck with the Volcanic 7's as I got a $400 dollar hit and $1000 hit on that one. I played Aristocrat games there and got bonuses. Believe it or not I spent more time at both casinos. The drink machine was on the other side of the casino. One thing bad or good is they have different promotions. I had a lot of luck at this casino and ended up making a profit here. I know that was not the case on the third day there, but it is okay, I had fun.

Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.

We were in Central City for the opera on a Wednesday at 2 pm. Stopped by the Teller House for…read morelunch. What a terrible mistake! The service is atrocious--people just had no idea how to do their job. The prices are ridiculous for what they're serving and the food is mediocre at best. We paid $11 for a 1 oz pour (!) of rosé wine (a bottle of which cannot cost more than $10); $23 for a "chicken cobb salad" with two sad, cold, and dry pieces of chicken, and whose ingredients came clearly out of a can; and $23 for pesto gnocci that was edible, but dull--and way overpriced! This place is a tourist trap. Sadly, there aren't many options in Central City, and Teller House knows it. I'd understand that the place would be expensive, but why do the service and food have to be SO bad? We recommend people bring their own lunch and eat in the opera gardens instead.

Our small group did a short tour with Emma from the local historical society. She did a wonderful…read morejob showing us the creepy artwork in the old hotel's bar. The stories were great and the architecture was wonderful. She conducts many other tours of local buildings for a modest fee. She is a good storyteller - highly recommended.

This is a shout out to the amazing marketing team. My husband and I are regular gamblers at Grand…read moreZ and we like to play in the slot tournaments when we are in town and they are happening. David, Aria, and Kate are always so friendly and lovely to interact with at these events And help to make them enjoyable.

DECEPTIVE PRACTICES, DISCRIMINATION, AND STOLEN DEPOSITS - AVOID AT ALL COSTS!…read moreOh, If I could give this place zero stars, I would over and over and over. Our two-night stay cost nearly $1,000, and this hotel still decided to run a bait-and-switch scam to steal over $400 of my hard-earned money. Between the deceptive financial practices, the horrific customer service, and the blatant microaggressions, this was definitely the worst hospitality experience I've ever had. We usually stay at the Lady Luck, but we found a deal and thought we'd try this out. What a massive mistake. The games are nothing to rave about, either. The nightmare started the second we walked in. It was around 11 AM, and before we could even ask a single question about our reservation, a front desk agent named Kari snapped that we couldn't check in early, pointing to a "sold out" sign. Her attitude was snarky, dismissive, cold, and full of bare-minimum effort. We frequent Blackhawk at least twice or 3 times a month at minimum. However, with it being my brothers birthday weekend and he has never been to a casino - I thought a couple days on the mountain would be fun. My brother and I are Black, and my boyfriend is white, and the stark difference in how we were treated felt blatantly discriminatory. We all know what the predominant race is in this area. We should have known to turn around right then and there and stuck with what we knew. I booked through a third party site - which I have done countless times before. And you better believe we were treated like third class citizens. Prior to arriving, I called to find out the deposit. If you look on their website it shows no deposit. On the call, we were explicitly told there would be a total $150 hold total for both rooms. That was a lie. When we finally checked in, another desk representative, Mary Kay, swiped my card without ever telling me the final total. I only found out after the fact that she secretly authorized a hidden $205 deposit per room. Hiding a $411 pending charge until literally after a card is swiped is incredibly shady. Being from Texas, my brother unfortunately got altitude sickness during the trip. However, he completely cleaned up after himself. We specifically brought our own trash bags and Clorox wipes, making sure all trash was bagged and any trash was in the can. We had two double beds in our room and didn't even use the second one. I work in property management--I know exactly what "clean" means. The rooms were used for a couple of days like any normal hotel stay, but they were absolutely NOT trashed. We even took before-and-after photos and videos of the rooms because of the ridiculously high holding fee, figuring a little thing here and there wouldn't hurt, but knowing we needed to protect ourselves. We are going to enjoy our rooms if you are holding my money that we couldn't even use. Completely unexpected deposit and I only wish now that I had turned away. When we checked out no one was at the desk. It was rather early as I had to work, but still just before 9 nobody at the desk to checkout is pretty bad. No one emailed me a receipt. I had to call. Super sneaky. Turns out they had one r missing from my name when the clearly had my information with the correct spelling.. yet another thing that felt "off". I should have stuck with my gut. I could've received my credit for Hotwire and would've booked the two rooms at Lady Luck. When the pending charges posted today, I saw they kept the entire $411.88. I spoke with a representative named Holly, and then dealt with a supervisor named Tony "once he finished his lunch" I was on hold for nearly an hour total the three times I called to reach someone. Tony was incredibly rude, dismissive, lackluster, aggressively lying to me by claiming the rooms were "trashed" and took "longer to clean." Yes, we were in there for a few days, so of course it takes normal cleaning - that is literally what hospitality is. But using that as a fabricated excuse to steal a deposit is actual fraud. I will get my money back one way or another, and I will never recommend or stay at this horrible, swindling hotel. We will stick with Lady luck. We get our deposit back instantly. Grand Z and Maverick is a disgrace of a hotel/casino. With the Z Casino closing, they must be struggling financially, but you won't use unfair business practices with me. I am a licensed bettor, I know the ropes, and I am reporting this scam to the gaming board, my bank, and several other regulatory entities with my video and photo evidence attached.

The Goldsust is mainly an overflow motel. We stayed because everything else was sold out. Their…read moresign says rates starting at $49 and we paid $101 (with $10 military disc) for the day after Thanksgiving. They have a free (we tipped the lady that brought us back) shuttle service that runs between 7:30 pm and 2:20 am. We were wanting to go to town around 5:30 and the owner didn't mind taking us over there. Everyone we encountered at the property was very friendly. The room we stayed in was very clean and definitely met our needs (not having to drive anywhere else to sleep after gambling and drinking). We did have some *noisy* neighbors, so you know the walls are somewhat thin, but I was pleasantly surprised as to the condition of this overflow motel. It could have been much, much worse.

I have stayed here several times in the past and just love it's charm. The staff is friendly and…read morethe rooms are always clean. I recently stayed in their newer cabin, and it was sooooo nice. They have a free shuttle to the casinos and a liqueur store on site. A perfect party get away. I recommend this place to anyone wanting the rustic mountain feel with the fun of the casinos near by.