I only rated this a three star because the lady luck casino was very small and the service wasn't great However, it is connected to another Caesar property, the Horseshoe. The Horseshoe is a lot bigger and has a lot more gaming and restaurants. They are both connected to a common check in area and parking lot. I'd go back. read more

Terrible service from mgmt. The hotel is generic. No whistles, no bells. Rooms need major facelift. Lights and outlets in the rooms don't work. Explanation by mgmt, it's a safety issue. Had to bathe in the dark. The casino is ok. Very clean. Restaurants are ok also. read more

Extremely disappointed with my experience at this establishment during Super Bowl halftime show. The televisions at the Brew Brothers were muted, multiple customers asking about the volume, and eventually the staff at the restaurant slightly increased sound. Once the half time show was over and commercials started, volume was raised to the max. It was not just me and my family, but many others who paused the casino games to come to the Brew Brothers who enjoy the half time show. The message from the show was unity, and as the main act, Bad Bunny stated, "The only thing more powerful than hate is love". Shame on you, I am glad I cancelled my reservation. read more

A great casino to visit and use your points. It feels like a resort. Easy parking and access to many other casinos. A short trip to most places I. The Denver area. Everything is within an hour drive. read more

Don't do it! There are comparably priced rooms up and down the strip with actual amenities in the building they're located! I was Shocked. We honestly didn't think to check and regretted it. Thankfully it wasn't the focus of this trip but when we come back next year we will not be staying again. No pool, no gym, no good food choices, below par casino for the area, no bar to speak of or entertainment, no gift shop, no parking for oversized vehicles as in my Subaru Outback with a small cargo box, and no loading zone with clearance for my honestly not tall rig so if you're even in a real pickup you'll be lugging your suitcase from a block away. TV selection is terrible, concierge was useless and couldn't even give us recommendations for any of the things they lack. Go get you a room in literally Any Other Hotel for the same price. read more

Large casino with several dining options. Servers are almost nonexistent on the casino floor but there are a couple of self serve beverage stations. They have a poker room but it's not very busy - they're lucky to get one table. They have a baccarat area as well as lots of table games. Fun place to play but keep those expectations low. read more

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We were really looking forward to our stay at Horseshoe it was our first trip to Colorado, and for the first two nights, everything went well. The room was clean, the location was convenient, and we were able to rest after long days of exploring the rocky mountains, hot springs, and watching a concert at Red Rocks! But our final night completely wrecked the experience.   Starting at Monday 11:30 PM and possibly lasting well beyond our departure moment we gave up and left at 7:45 AM just to escape it the guests in the room next to us blasted music, screamed, cursed, and made loud, violent banging noises all night long. It wasn't a minor disturbance. It felt like we were trapped in a club or worse, next to people actively trashing their room. They were clearly drunk, possibly on drugs, and had zero regard for anyone around them.   My niece and I called the front desk SIX times throughout the night 2:00, 2:30, 3:00, 4:00, 5:00, and 6:00 AM. Each time we hoped something would be done. Security came twice. The front desk called them. But every time the noise dipped for a few minutes, it spiked again, louder than before. They didn't care. And honestly, neither did the hotel or at least that's how it felt.   We were left with one hour of sleep before our flight home. Just one. After eight hours of begging for help, nothing changed. The loud guests faced no real consequence. They weren't kicked out. They weren't fined. They got to party through the night while the rest of us suffered. That's unacceptable.   We left angry, exhausted, and deeply disappointed. I've stayed at other Caesars properties and have never experienced this kind of neglect. There needs to be a real, enforced policy for extreme disturbances. Guests who ignore multiple warnings should face serious action whether that's a fine or immediate removal. Anything less sends the message that this kind of behavior is tolerated.   As someone who works in behavior change with people and companies, I can tell you this: when bad behavior goes unchecked, it only gets worse. That's exactly what happened here. The hotel didn't just fail to stop it, it enabled it.   This isn't just about our room. I saw other guests stepping out into the hallway in the middle of the night, looking miserable, trying to escape the noise. People may not always complain, but that doesn't mean they're okay with it. We spoke up repeatedly, and even then, nothing changed.   I'm giving this stay a 2 out of 10 and the only reason it's not a 0 is because the first two nights were fine. But what happened on the last night was so bad, it erased any good feelings we had about the place. Horseshoe failed us and everyone else on that floor.   Fix this. No guest should ever have to go through what we did especially those who work so hard to take PTO to enjoy their trip and rest.   I added two videos that showed me in the dark in my bed at like 3-4am, then another one at 6am with the light on so I was able to show you the blasting music and what time it was. We were so frustrated after the 6th call that it just became comical that this was actually continuing.   I am sure they had the best night and morning of their lives that they will return to your establishment because they know you guys will allow their bad behavior regardless of how loud they were. The behavior was maintained due to lack of extinction and absence of appropriate consequences, effectively reinforcing the disruptive behavior by default.   If you stay here and end up next to loud guests, don't expect much help. It's a slap on the wrist for them and they get to enjoy their entire night and morning. File a noise complaint all you want you'll still be in for a sleepless night. Good luck. read more

When parking my car on 6/22 I witnessed a male carve the letter F into a vehicle, parked next to him. When I reported to this to the security department as well as the police, nobody really took me seriously. I would strongly caution anyone parking in this garage. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Damage to a vehicle. A male car, the F into the a car door - Casinos Near Me - Black Hawk, Colorado

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I do not suggest this hotel. If you are able to stay elsewhere, do so. We only stayed one night. We took a nap before dinner reservations and I woke up my husband with a large bed bug crawling by his head, and two tiny ones on his pillow. The staff was very helpful in quickly finding us a new room, however, when I requested a full / partial refund, I was informed that that was not possible because I had booked the reservation through Amex travel. They told me that had I booked the reservation through their website, their policy would have allowed for refund due to the bed bugs. Instead, they offered to cover the resort fees ($16) and provide a $25 food credit (which we later found out only applied to cooked food) for a $240 / night reservation. I ended up calling Amex to ask if a refund was possible. They spoke with hotel management on behalf, who essentially lied to the Amex staff, saying that the reason they did not refund was because we accepted the fee coverage and food credit (even though we only accepted this because a refund was supposedly not possible). Again, if you can go elsewhere, do so. This was not a tiny bed bug that ran by - it's very obvious that they had been there for a while. Which tells me other people likely complained before me, and still nothing was done. read more

Breaks my heart to score the Black Hawk Horseshoe so low, but they truly deserve it. I have been a Caesar's Rewards member for over twenty years, having stayed at several corporate properties throughout the country. I've enjoyed them all, EXCEPT THIS ONE. Customer service at the Horseshoe, especially the front desk and housekeeping, is ABSOLUTELY TERRIBLE! Even as a Rewards member, we were treated rudely and with total inconsideration for the two rooms I booked. Our rooms were filthy and we could not get housekeeping to come back and even vacuum the carpets, which were filled with burrs that obviously had been left by previous guests who had been hiking in the woods. The other room had massive moisture stains on the sofa -- urine? wine? whatever? -- the cleaning lady merely took the filthy wet cushions off our sofa and swapped them out with cushions from the empty room across the hall. Ewwww!!! The front desk people could care less about our concerns. Even at checkout, the girl was so busy restocking Skittles in the nearby convenience shelves that she told me to "call customer service" with my concerns instead of acknowledging the problems. She wouldn't even take the time to apply my Rewards credits to my final bill. Again, told me to "call customer service", she was too busy. There are several great properties to stay & play in Black Hawk. The Horseshoe is NOT one of them. Caesar's should be ashamed to have their brand on this place. We will not be back. read more

I typically stay here but the last 2 times were not great. Went up 3-1 for my son's birthday. Checking in the gentlemen was not friendly I have had him before and same attitude. I get to my room the doors are wide open for the balcony a generator was running in my bathroom, a cleaning rag was on the carpet floor. The elevators were dirty, the machines were dirty. Then the next morning it's 930AM housekeeping comes in my room no knock no nothing. I clearly have a do not disturb sign on my door or I haven't even checked out and check out isn't til 11. I am platinum status here but it shouldn't matter everyone should receive great customer service, clean environment, and an enjoyable stay. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Casinos Near Me - Black Hawk, Colorado

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This was a great location. The hotel room was very nice and clean. I would stay here again.

Really liked staying here but after our last visit will choose different resort. We had a moldy shower and after letting the manager know she had me spending my time email pics. She offer for someone to clean it which should have been done already I'm like give me clorox wipes I'll do it . I then said maybe you should give us a discount for dealing with this but nope paid I full won't be back. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Gross. - Casinos Near Me - Black Hawk, Colorado

Service and food not so good... casino is clean but food got me sick and service is 2 star

Stayed here when it was Isle of Capri. It's redecorated. They're adding a restaurant. There's a fancy food dispenser that's self serve. Starbucks on the lower floor. We checked in and because the person who booked us for our room prize didn't book us into the right size room, got an upgrade. Yay! Neil at the front desk did that for us as our prize allowed us to book a junior suite room. Came with some credits too so he loaded those. Had self parked in the garage so we went back for our luggage and headed upstairs. The room was not what I considered a 'suite' size but the bathroom was nice. Love the shower stall! Water pressure so good and I love the seat in the shower stall. There's a patio door but no patio. Still nice to be able to open it and let the fresh mountain breeze in. The air outside was cooler than inside so that helped. The casino was nice. A beverage area for self serve drinks. Nicer restrooms. People who work there fluctuate between nice and downright not. The cafe and restaurant not great. We went out to eat. They don't charge parking fees but the resort fee per day of $35 gets you. There's a shuttle stop right out front which is handy. And close to the creek walk. There's a desk with computer and printer and a lovely seating area with a fireplace. Small convenience area with necessities and snacks. We walked to a convenience store a few blocks away to get water and beer. More affordable. I also wasn't happy when I dropped my lipstick and reached under the dresser and touched something squishy. It was a cotton ball along with some other dirt. Obviously the room hasn't been thoroughly cleaned in a while. It was disgusting. I'm not sure if I would stay at this hotel again. The cotton ball and the bad food kinda killed it. And there wasn't enough to overcome those negatives. Nothing special. Nothing special in service either. Took a while to get my rewards card activated. Doing it online didn't complete the process or make it easier. And there's no one to explain that you should combine your winning ticket print outs into one so the cashier was grumpy at me. How am I supposed to know? So while I was glad of the win which allowed me to have a getaway, I don't know if I would have paid to stay. read more

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Third visit to Horseshoe Black Hawk & will probably be our last. As a couple of Diamond members you think this property would treat us better but we've been "greeted" with the same poor attitudes every time we've stayed here. This trip, we arrived 30 minutes prior to check in time. The same grumpy front desk clerk that we've had to deal with every time we have stayed told me that it would be $10 to check in early. Now $10 isn't a lot of money. But when you have spent tens of thousands with a company and attained diamond plus status with a company, you would think they could comp a measly $10 charge. Especially since the room was probably just sitting there empty waiting for us to check in. Also the VIP parking (for Diamond members & above) doesn't work and their have been issues (see the review from 4 MONTHS AGO) that have yet to be addressed. We are supposed to be staying here for 2 more nights, but are headed across the street to a casino in Black Hawk that values players. What a sad turn for the "legendary" Horseshoe brand that used to be "all about the gambler" Also be mindful when ordering steaks at Roxy's. Our server (who was wonderful) noticed and apologized but my filet was incredibly over cooked (was supposed to be medium rare). I was too tired of dealing with the other nonsense to have them cook another steak. Update: When we checked out 2 days early this morning, the clerk asked if everything was ok with our stay. I said "no it was not". She said nothing about it and asked if I wanted to keep the charges on the same card. Looks like we made the right choice in leaving. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - Roxy Steakhouse's idea of a medium rare filet. - Casinos Near Me - Black Hawk, Colorado

Nathan at the front desk working on December 26th was one of the most condescending people I've ever had to deal with. My mom is 68 years old and the way this man spoke to her was beyond horrendous. I've been in hotel hospitality for 15 years and I had to step in to let him know his tone was absolutely inappropriate. We had two rooms on the "dog floor" because we traveled with our pups and although the entire floor has nosy barkers (which i didnt complain about because hello, we're on the dog level) for some reason the wining of my mini dachshund was a reason to threaten to kick us (and my three small kiddos) out on our third night even though we were leaving the next morning and had spent over $3k on our Christmas vacation. My mom has been a Caesar's member since 2000 and we've never encountered any issues with our dog's noise before this trip. The manager never once came to speak to us but instead seemed to be giving his orders from behind a front office door that the staff kept disappearing into. The manager's behavior and lack of leadership made Nathan's gross disregard for his guests more clear as the fish always rots from the head and if they arent being taught correct customer service it's no wonder there wasnt any present in this situation. To say we won't be back is an understatement but watching my elderly mother be disrespected during Christmas was unacceptable. I hope she complains on her side of the reservation to be compensated for the lack of professionalism. read more

Stayed 2 nights and got very little sleep. 1st people in the hallway all night. Second night toilet continued to run and had a howling dog . This went on for two hours and many complaints. I talked to the front desk and they didn't seem to care. read more

Hotel was a dump. Carpet in the hallway was held down by duct tape. Key card never work and had to go to the front desk to get it re-keyed all the time (it was in my wallet and not near my cellphone). Casino is tight. At least the sheets were clean and the shower was nice. read more

No, the Horseshoe isn't the fanciest hotel in the area, but it is definitely budget friendly, while not sacrificing on overall options in the hotel. There's a few restaurants, Starbucks, a nice casino and lots of space to mill about. There is plenty of parking with the elevators being convenient to the hotel rooms, check in desk and casino. Our room was pretty standard and could have been cleaned a little better, but we were overall pleased with the room and our stay. The casino isn't the biggest in Blackhawk or the fanciest, but it is open and has lots of different slots to choose from as well as table games. All of the staff we interacted with were friendly and always wished us luck. A great stay while on a budget or weekend trip. read more

Enjoyed my time at this casino. Plenty of games to choose from. Didn't play any games here. But I did watch some games at a Texas Hold'em table. The dealers that went in and out were all very personable and entertaining. read more

As a longtime Caesars Rewards member, I made an online reservation for a two night stay starting later that night. When I arrived to check in, there was a sign on the desk stating there would be No Water after 6 am the next morning due to a regular maintenance program. I asked the agent if I could stay at the Lady Luck instead, as it is a sister property. He said no, they are full. I asked what my options are. He said to "wake up early and take a shower before 6 am". This was just a short trip for pleasure, not business, and I had no plans to wake up that early! I said cancel my reservation, refund my deposit, I'm not staying here with no water in the room. The man ran some papers and said I was all cancelled, no problem. BUT they kept my deposit plus two nights "Resort Fees" and refused to return my money. My credit card company Comenity, on my Caesars Rewards Visa card, sided with the hotel and resolved my dispute of the charges in favor of the hotel because I was there in person with my card in hand and "it was not fraud". So the Horseshoe is richer from stealing my money and has lost me permanently as a monthly gambler, and I have closed my credit card account with Comenity. I am also very leery of any Caesars property. I will use their free parking, free sodas and free coffee, but not spend a dime in Reno, Lake Tahoe, Las Vegas or Laughlin again. And before I forget to mention it, these can be some of the rudest people I have ever met! We are just walking dollar signs to them. I hope Las Vegas continues to decline in tourism as more people realize how much we are being gouged by these casino corporations! read more

The Isle Casino Hotel hosted a really cool Yelp Elite event in 2019. So, when we decided to spend a weekend up in Black Hawk, choosing to stay at Isle was a no-brainer. There is plenty of parking in the garage at Isle and there was no wait to check in. Our room was great, plenty of space, nice upgraded bathroom and mini-fridge. The bed was super comfy and I love when there are chairs to sit on in the room. There was no microwave, so keep that in mind when bringing food back to your room. The Isle is located on the Main Street, right across from The Monarch. There are several other casinos, restaurants, etc. within a couple of blocks. Our friend was staying at The Monarch. And, in all honesty, her room was really nice, nicer than ours at Isle. But, our room was significantly less expensive and met our needs. Unfortunately, when we came back to the room after dinner and gambling, our room keys did not work. Apparently, the person who checked us in actually checked us in to a room that hadn't been cleared as clean (it looked clean to us). The front desk gave us the option to move into a cleared room or just get our keys turned on for our existing room. They also gave us a credit to use in restaurants in the casino, which mostly covered our breakfast the next morning. Everyone was really nice and made a bad situation as pleasant as possible. read more

This casino is the worst in the U.S. I used to go there until the old manager, Damian, discovered a protection order preventing me from drinking on the premises. He called the police and got me arrested. The bartender, a woman in her 50s, also contributed by informing Damian that I had a mixed drink. The protection order only prohibited me from drinking, not being with my girlfriend. The staff at this casino are low-life individuals who go out of their way to ruin the fun of loyal customers. They seem to be bored and pathetic. It is best to avoid casinos with negative, miserable staff like this one. Look for a different casino to have a more enjoyable experience. This place has been the same for 15 years, with the same staff members, including Damien and the old lady bartender. . read more

went to drink station and found it malfunctioning and I stopped a Raul, employee and he told me to go to the bar to talk to them. I asked if he could use his radio and call somdone, he walked away and went into an employee area. I then waited a couple minutes, no response. I stopped another employee by the name of Abby and asked her for help. she said it was not her area and told me to go to the bar. she then left. what a bunch of S---! it's things like this that causes a patron to be discourage. I will NEVER be coming back to this casino. read more

Casino was great--only problem was only one cocktail waitress for the entire casino. We never had a hot meal except for what we purchased from the vending machine-white castles and pot stickers. The "crispy beef" and rice from Dash Cafe was terrible. Nothing crispy about it. Flooded with "blah" sauce. The grilled ham and cheese was A1 perfect. The brisket sandwich at brew brothers was good but barely warm. The name Brew Brothers is a total misnomer. Took 17 minutes to receive our beer. And that was only after I chased down the manger and asked for him to please poor our beers! read more

I'm not exactly the target audience here -- I had never before spent a dollar in a casino -- but from the sportsbook I had a free night & credits, so I couldn't say no. The hotel overall was good: showing a bit of age here and there, but rooms and common areas are well maintained. Comfortable and spacious, and service ran smooth. Free attached parking garage. The main breakfast at Farmer's Pick had good eggs, meats, french toast, and biscuits & gravy, but I expected a casino buffet to have a bit more selection. Of course many (most?) people who stay are on comp or big discounts, and weekday rates look to be consistently pretty cheap, but some Friday/Saturday night stays get above $200, which seems a bit much. Only complaint about the casino floor was that even in the course of turning over $100 of credits, I couldn't figure out how to get a drink...I suppose more experienced gamblers have that part down. read more

This place used to be the Isle of Capri. And it was fun!!! Apparently Caesars came and bought it out. The only thing good here was the black jack dealer, she was very sweet! They are seriously lacking on drink service. We walked 3 feet to the bar and the bartender was rude and we were charged $12 for 2 beers. Drinks are supposed to be free if you're playing. But we had to serve ourselves, leave the table and pay. After about 45 minutes still no cocktail waitress. So I went back to the bar to grab a couple beers. The same bartender was even more rude and didn't even acknowledge me. That's when I knew it was time to get out of there! Will not be returning- EVER! read more

Very fun hotel! Great rooms, dealers have a great sense of humor. Not as many table games as Ameristar but still fun. We are here for the weekend 1/6-1/8 and they are doing free buffets for new card members at isle of Capri and at Monarch. The windows open in the room which is nice because it can get warm in the rooms. The buffet is sooo good and the Rocky Lounge I recommend! So far I've won $160 but I still have tonight to go and tomorrow LOL. Here are some picts of the bathroom and room. The beds are very comfortable! Great nights sleep! I will say the water pressure in the shower wasn't very good but we've never had that issue before so maybe it's just this room. read more

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One elevator was open for the entire casino. Also, our diamond card not work in the diamond parking. Food was terrible at the steakhouse. Cocktail waitresses were not interested in serving. I would give it a two out of five. The drive up was epic. That's the only good thing I can say. read more

If you're looking for something luxurious, look elsewhere. This place is about as fancy as an old Motel 6 somewhere between Colorado and Kansas. No bathtub only a shower. Fridge wasn't cold. Vending machine snickers was melted. Nothing on TV. Pay per view is like $20 per movie and that's not even for an adult film. I realize people go up the hill to gamble and this is essentially a place to rest your drunken gambled out head for a little while.... but still. It barely satisfied basic standards; even had it been spic and span clean. Unless you're planning to get totally plastered while you play some slots, skip this place and go up for a day trip to save your money. If I ever stay up in Black Hawk again, it will not be at this monstrous "resort" read more

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There are enough hotels in Black Hawk, that it might be easy to miss the Isle of Capri. It's sometimes hard to know where one hotel/casino starts and another ends, and the entrance to the Isle is all the way at the eastern end of town, near the Monarch. The rooms were clean and pleasantly appointed and the shower had nice water pressure. There wasn't much of a view and the beds are... well, they are on the firm side. The very, very firm side. Depending on your preferences, you may want to keep this in mind. The layout of the place is nice, what with the entrance and lobby being just below the restaurant and casino with rooms just above that. That may sound standard, but compared to some of the other casinos in the area that have a more confusing layout, it is surprisingly nice. Elevators to the parking garage are also conveniently located in this area, Once you find the entrance to this hotel, navigating everything else is easy. If you wish to walk to other casinos, there is an elevated walkway that allows you to get to some of them straight from the casino level without venturing outdoors. There is also shuttle pickup outside the lobby of the hotel. A good place overall. read more

COVID Update- I've been staying here most Fridays pretty much since they've re opened since their shutdown. A few things you should know. Rooms- Very clean! I used about four Clorox wipes to disinfect tables, toilet and bathroom counters remotes, etc. While expecting to find a little dirt every wipe was super clean! Hats off behind the scenes for the housekeeping staff. Oh, side note. While showering there were others hairs on the shower floor. Please do a better job on that area. Otherwise I had no complaints. Also, coffee makers in every room! I was up early before Starbucks opened, so that came in handy. Table games- Their OPEN! Woo Hoo! Minimum table bets on a Friday night were $15.00 or more. Hey, they have to make up for lost wages somehow. Temp Checks- Yep, they take them before you enter the casino. And if you even look like you're under 21, you better have your ID ready. Elevators- I waited to ride alone. Umm, dirty. Really Isle? Couldn't you at least mop them more than once a day. You know those buttons are also a hot mess as well. Use your hand sanitizer people. Overall a good stay. I did stay in my room more than normal but that didn't bother me. Do I feel safe when staying there. YES! They seem to follow all the CDC guidelines. read more

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I booked a room here for 2 nights to have a little get away from stress.. instead I had the most HORIFFIC and TRAUMATIZING experience ever. The hotel staff attacked me and broke into the room booked after I made a comment. The security guy ot janitor whoever he was broke my finger from the front door of my room . After I told them I was fine and to leave instead they mi kicked the door open and proceeded to attack me. I Did mention that It was against all my rights to open the door after I told them I was fine and to leave me be because I was having a panic attack I have severe panic disorder and ptsd from my whole childhood and teenage years going into my adult life. Never have I ever been treated this way the security staff was laughing at Me after he broke down the door because I Was screaming in tears because he broke my finger i'm attached to artists and I need my hand to work now i'm gonna be out of What and barely three months pregnant. I finally get out of the hospital Early this morning and i came to hotel in my room shortly after staff comes up and says i'm trespassing i told them what happens and what i was told that i could Still stay here right to nights I paid for they scared the c*** out of my service animal now she's terrified of people after what she saw them do to me. Not even five minutes of being in my room the staff comes up and is trying to remove me at 7:15 am... Nobody understands the severity of this issue and things it's all funny games in reality they could have killed my unborn child. Now I'm gonna be out of a job because of my finger being broken but I'm the bad guy here for being in my own room I paid for this will be going to court and I definitely will win I have video evidence of everything. I will win and I don't care about the millions of dollars that i'm gonna be getting.. I care about how this affected me and how they're still treating me discriminating me for having tattoos in trying to force me out. If I was the owner of this place I would be doing everything In my power to make this right and rehire on new staff because everybody that works here are HORRIBLE and VIOLENT. AND NASTY. read more

Horseshoe Black Hawk - A Caesars Rewards Destination - The worker that broke my hand. - Casinos Near Me - Black Hawk, Colorado

The rooms are nice when you walk in. The beds were clean. we did have a surprise 80$ deposit, which was not mentioned when I made the reservation. There problem was with the coffee maker and air vents. The top of the coffee maker had to be held down to work. i think the packets of creamer was from the 1990s. Terrible coffee. If you do stay, watch out for the air vents! My sister was coughing and sneezing all night which I think had something to do with it. Will stay at The Lodge next time. read more

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DO NOT STAY OR PLAY HERE!! The hotel customer service is terrible. We were treated badly and overcharged during our stay. They didn't respond to our emails or calls. And when we finally reached someone they DID NOT make it right. The Monarch and Ameristar have much nicer amenities including a rooftop pool and multiple hot tubs, many restaurants and more gaming choices. Save yourself the hassle. read more

Came up for my fiancés birthday last night, we sat at the bar played poker on the machine & kept playing for about an hour 1/2 or so. Bartenders would make direct eye contact with us and then never come up even when we tired to flag them down. They were extremely rude when we tried asking for a drink, checking to see if we were still playing as if I hadn't been putting money in the machine the whole time. Had to get the older woman next to us ask for our drinks since we weren't paid any attention to being the youngest people sitting at the bar! Literally everyone else at the bar was being checked on making sure they had full drinks in their hands but we got zero of that. It really upset my fiancé and I don't think we'll be coming back here again. Edit: The waitress' will pay ZERO attention to you if you're playing the electronic machines never saw one in the 3 hours we were in there. Was told by another player at the machine that they pay more attention to the people at the actual tables since they're placing bigger bets. So much for free drinks even if you're giving the casino hundreds of dollars. read more

Not to Caesar's standard. Terrible, Terrible food. Very little late night service. No amenities

I have been to the Isle twice now...once a very long time ago (about 7 years) for some pre-skiing weekend buffet and gambling and more recently this month for a one night getaway. Lets call it a staycation!! The first time I went years ago we stopped in on the way to Summit County for the buffet and gambling. The dinner buffet was solid with lots of options...our main priority was the king crab legs. Yum! After dinner we played some slots and table games. More recently I stayed a night here in one of the newly renovated rooms. The new rooms are NICE...I mean very nice. I travel all over for work and these rooms are on par with high end Hilton properties! The soaps/lotions are really good too. Our room had a small isolated issue with the heat where it wouldn't let us turn it down, but I was able to notify the property manager and they will be fixing that. Our friends in other rooms did not experience any issues with the heat. Fun fact - The Isle is only about a 40 minute drive from Eldora Ski Area!! This can make for a very fun weekend of gambling and skiing. We hit Eldora for some fresh powder before heading to the hotel for nighttime fun. We had a delightful dinner at Roxy in the hotel. Our group sampled a number of things. The steak was absolutely amazing. Also very tasty was the ravioli. The restaurant also makes some really great cocktails and has a nice wine list. To top off the dinner we had some amazzzzzing chocolate cake! The gaming floor is pretty big for Colorado but it is mostly slots. That really is the norm for around here. But don't be too turned off by that if you are a fan of table games...they still have a decent amount. Started the night off with some blackjack and then migrated over to craps (my favorite). I didn't fare well at first, so I took a break and hit the bar and played some slots. After that I did a quick roulette run and then headed back over to the craps table. This time the table was on FIRE...one guy was up $30k!! I quickly made back most of the money I lost earlier and ended up just about breaking even on the night. The dealers at all the tables were really nice as well. Another nice thing about the area is the Isle is connected by indoor walkways to a few of the other casinos. This can make for some fun wandering around even when its cold out! In the morning we had a late brunch. The omelet station was very good! They also had alot of other breakfast options including some very good green chile. It was close to 11am so the lunch side of the buffet started opening as well so we were able to have a little bit from that too. The dessert station was massive with all kinds of cakes and ice cream. Yum!! read more

The wife and I had a wonderful opportunity to take a 'stay-cation' of sorts. Black Hawk, being only a little over a half an hour from home base, is remarkable, in that you feel very far from the city. Our trip was only overnight, and it was the first time away from our 18 month old. At first we were mildly nervous, but that all slipped away as we arrived. End to end, a fantastic experience. I'll expand on that: It was a Friday evening when we pulled into the spacious covered garage at the Isle. The garage was about half full, perhaps, but there were plenty of open spots, as well as some reserved for their VIPs. A quick elevator ride to the lobby delivered us to a fast, friendly, easy check in. From there, up to floor 7, where our clean, well appointed, and newly remodeled room awaited. Modern, comfortable, and clean. After a quick ironing of a shirt and dress for the wife, we headed down to the casino level for dinner at Roxy's, which I have also reviewed (it was great!). Brunch the next morning was served with the same amazing level of impressive customer service at the buffet, which I have also reviewed... Now, some people might come up and win. Some may leave some money behind. We broke even, but either way, had a winning experience. read more