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    Horseshoe Black Hawk - A Caesars Rewards Destination

    2.3 (246 reviews)
    ModerateCasinos, Hotels
    Open Open 24 hours

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    Let's of new games
    Bonni R.

    Large casino with several dining options. Servers are almost nonexistent on the casino floor but there are a couple of self serve beverage stations. They have a poker room but it's not very busy - they're lucky to get one table. They have a baccarat area as well as lots of table games. Fun place to play but keep those expectations low.

    Damage to a vehicle. A male car, the F into the a car door
    Dawn R.

    When parking my car on 6/22 I witnessed a male carve the letter F into a vehicle, parked next to him. When I reported to this to the security department as well as the police, nobody really took me seriously. I would strongly caution anyone parking in this garage.

    I typically stay here but the last 2 times were not great. Went up 3-1 for my son's birthday. Checking in the gentlemen was not friendly I have had him before and same attitude. I get to my room the doors are wide open for the balcony a generator was running in my bathroom, a cleaning rag was on the carpet floor. The elevators were dirty, the machines were dirty. Then the next morning it's 930AM housekeeping comes in my room no knock no nothing. I clearly have a do not disturb sign on my door or I haven't even checked out and check out isn't til 11. I am platinum status here but it shouldn't matter everyone should receive great customer service, clean environment, and an enjoyable stay.

    Gross.
    Tina B.

    Really liked staying here but after our last visit will choose different resort. We had a moldy shower and after letting the manager know she had me spending my time email pics. She offer for someone to clean it which should have been done already I'm like give me clorox wipes I'll do it . I then said maybe you should give us a discount for dealing with this but nope paid I full won't be back.

    Closet in junior suite
    Bee W.

    Stayed here when it was Isle of Capri. It's redecorated. They're adding a restaurant. There's a fancy food dispenser that's self serve. Starbucks on the lower floor. We checked in and because the person who booked us for our room prize didn't book us into the right size room, got an upgrade. Yay! Neil at the front desk did that for us as our prize allowed us to book a junior suite room. Came with some credits too so he loaded those. Had self parked in the garage so we went back for our luggage and headed upstairs. The room was not what I considered a 'suite' size but the bathroom was nice. Love the shower stall! Water pressure so good and I love the seat in the shower stall. There's a patio door but no patio. Still nice to be able to open it and let the fresh mountain breeze in. The air outside was cooler than inside so that helped. The casino was nice. A beverage area for self serve drinks. Nicer restrooms. People who work there fluctuate between nice and downright not. The cafe and restaurant not great. We went out to eat. They don't charge parking fees but the resort fee per day of $35 gets you. There's a shuttle stop right out front which is handy. And close to the creek walk. There's a desk with computer and printer and a lovely seating area with a fireplace. Small convenience area with necessities and snacks. We walked to a convenience store a few blocks away to get water and beer. More affordable. I also wasn't happy when I dropped my lipstick and reached under the dresser and touched something squishy. It was a cotton ball along with some other dirt. Obviously the room hasn't been thoroughly cleaned in a while. It was disgusting. I'm not sure if I would stay at this hotel again. The cotton ball and the bad food kinda killed it. And there wasn't enough to overcome those negatives. Nothing special. Nothing special in service either. Took a while to get my rewards card activated. Doing it online didn't complete the process or make it easier. And there's no one to explain that you should combine your winning ticket print outs into one so the cashier was grumpy at me. How am I supposed to know? So while I was glad of the win which allowed me to have a getaway, I don't know if I would have paid to stay.

    Roxy Steakhouse's idea of a medium rare filet.

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    9 months ago

    This was a great location. The hotel room was very nice and clean. I would stay here again.

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    2 years ago

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    1 year ago

    Service and food not so good... casino is clean but food got me sick and service is 2 star

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    3 years ago

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    We value your input. Thank you for reaching out.

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    2 years ago

    Not to Caesar's standard. Terrible, Terrible food. Very little late night service. No amenities

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    6 years ago

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    Page 1 of 7

    Ask the Community - Horseshoe Black Hawk - A Caesars Rewards Destination

    Do they have $5 dollar table craps at any time during the week?

    Does it have washer/dryers? I can't find a full list of amenities.

    They do not offer washer and dryers in hotel rooms - but the front desk can assist with getting your clothes dry cleaned!

    Does this hotel have a gym?

    Nope, Nothing Nada

    View All 4 Questions

    Review Highlights - Horseshoe Black Hawk - A Caesars Rewards Destination

    n. From there, up to floor 7, where our clean, well appointed, and newly remodeled room awaite

    Mentioned in 6 reviews

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    Ameristar Black Hawk

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    We tried Ameristar after a couple bad experiences at Monarch, with our first time at Monarch being…read moregreat but going downhill fast. We had an absolutely AMAZING time at Ameristar! To start, we got a spa suite for 2 nights and it was equivalent of a very high end apartment. Other "spa suites" I've stayed at in Black Hawk were nice, but they were just basic rooms with a hot tub in them. This felt like a home away from home. The staff were incredibly courteous and helpful. The bartenders and dealers were also attentive and fun to talk to. I regret not trying any of the dining options, as we had plans for dinner already, but we plan to try some again our next stay (I've heard great things about Jinya) We also really enjoyed the rooftop hot tub and pool. The temperature was perfect and I swam several laps during my stay. There are so many amenities. I Will be back here soon!

    If I could give zero stars I would. NEVER come to this…read morecasino. Julia and Paul the "security guards" kicked me and my best friend out for celebrating at a BJ table telling us we were "too intoxicated" and had "blood shot eyes" even though I had two drinks for free at the table and asked for bottles of water with both drinks. Julian and Paul were being so disrespectful for no reason. We also were losing money and got excited when we finally won just a tiny bit. This casino is a SCAM. Highly recommend to never come here. Horrible workers. Horrible security guards. Horrible service - 0/10 experience. Ive never been treated this horribly. Will NEVER be back. I've been to black hawk many times, i'm a colorado native and know many people that come here often. They lost a ton of business for that for absolutely no reason for this. They should 100% fire Julian and Paul the "security guards". Would not trust them securing any vacinity. Very embarrassing for them. I'm disgusted by this business. I would probably go to Monarch if you HAVE to go to Black hawk. Ameristar is the worst casino i've ever been to. I would most definitely drug test Julian and Paul. They did not seem capable to secure this casino and made us feel very unsafe. HUGE disappointment.

    Monarch Casino Resort Spa Black Hawk - God was showing off tonight. 3/1/2026

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    Amazing time! From the valet that gave us an extra large parking space for new truck, to check in…read more Our room was club level and super clear. Dinner at chop house was delicious and service was perfect! Casino staff very accommodating. Breakfast in club level was very good. Service was Johnny on the spot. Bar tender made the BEST bloody Mary's we've had in a very long time. Check out was super easy. Valet had our vehicle parked right out front, didn't have to wait even 30 seconds. We are a mixed race married couple and had ZERO issues. It's hard to believe peoples posts about this place and how they were treated poorly as mixed race couple. So not true! We will be back! Thank you for a great time!

    There should be ZERO question that the Monarch Casino Resort is a solid 5-star location! I can…read moreonly think the reviewers that have knocked down the ratings are either: 1) Disgruntled employees; 2) Competing casino shills; or 3) Gamblers that have lost money at the slots. Here's the bottom line from an honest reviewer: The Monarch hits EVERY expectation level with a 5-star performance! The staff service is absolutely OUTSTANDING! These folks have been trained well in hospitality, from the front desk to housekeeping to security to the bars & restaurants. The bartenders, especially, are as good if not better than any we've seen at any casino in Las Vegas. As for the food, TOTALLY AWESOME! From the all-star buffet to each of the several casual-to-formal dining options, the food at the Monarch is always fresh, tasty, plentiful and reasonably priced! And, as for ambiance? The whole place is TERRIFIC, especially the rooms, which are clean, spacious and beyond beautiful in decor! For what they charge, you'll feel like you're staying at a Ritz Carlton at a budget price. And their Spa is WORLD CLASS, a total rejuvenating experience! Trust me -- you want a great getaway in the clean, crisp mountains? Go to The Monarch in Black Hawk, Colorado, for the time of your life!

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    My family eat at Seasons Buffet 17 Feb - Lunch Nice…read moreselection of food and great desserts Server was great Unfortunately Many of the meat & vegetable food items were cold Baked chicken was dry Frozen Choc yogurt was liquidly Tried to us personal login - it would not work Tried to send comments to management - would only work with ......Outlook which I do not have.

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    All I can say is, YUCK!!!…read more No care or concern by the City to allow driving to the upper road to access the top of the property; road closed, snowed in... wow... first time I've ever seen that. The place... SMELLS... inside the elevator, the main floor, the restaurant... the gaming floor... are you kidding me... YUCK! Don't you people know how to clean your building and restrooms... obviously NOT! GROSS!!! I walked around the floor at this casino and their other two properties; Golden Gulch... TOTAL GROSS OUT OVER THERE and if you're not a local that demands the spots in front of there favorite slot machines, you can't play! Perfect example of a place that has well worn out their welcome... SHOULD BE TORN DOWN and better off as a parking lot! Golden Gates = The Poker casino... YUCK!!! Smells, stains on the floors, people "smirk-smile" at best, very unfriendly and "ugly" place... Do yourself and your family and your friends a big favor and... SPEND YOUR TIME AND MONEY ANYWHERE ELSE...! AVOID BLACKHAWK AND CENTRAL CITY ALL TOGETHER!!!

    Lady Luck Casino Black Hawk - A Caesars Rewards Destination - Lady Luck Casino Black Hawk Room - A Caesars Rewards Destination

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    Room was clean, but this place isn't that great. They advertise that the amenities include a…read morerefrigerator and microwave. Microwaves are $25 a day to rent. We didn't have an ice bucket in our room and had to call down for one. The shower does not get that hot, which is frustrating. At check-in the lady didn't know how to work the key card machine. She only gave us one key card and it expired the next morning even though we were scheduled to be there for 3 days. There was a huge line, so we tried using the kiosk and it would not register either of our id's. So we got back in line and waited 20mis to get new keys (she was understandably checking in new guests, it just sucked to wait when we had somewhere to be and this could have been avoided in the first place). We ordered food from the room and payed for it with our card, but they also charged it to our room upon check out. The person at the front desk didn't know how to erase the charge, but called their manager who over the phone said they would take care of it. There are a few unsavory individuals that run around the motel. A girl and her guy friend that were literally rolling off of nitrous that she was actually carrying around in her arms going floor to floor during check out time. So...that was interesting. There's not a store or anything nearby, so if you needed something extra, other hotels in the area will actually have something. Also, there are some weird smells coming from the hallway near the elevator on the check-in floor.

    Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

    Horseshoe Black Hawk - A Caesars Rewards Destination - casinos - Updated May 2026

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