I have ordered from Red Hot multiple times. Each time, I've priced elsewhere and I cannot believe…read morethe ridiculous hoops others propane companies make you jump through to become a customer or even find out their rates - they're also usually much higher than Red Hot too. Red Hot makes it super simple with upfront pricing and policies. No circus acts here. Their customer service is professional and friendly. Don't bother with anyone else. Highly recommend. I won't be calling anyone else next time.

Being sick on Christmas Eve and out of propane. Thank you so much to Kevin for coming right out…read moreand filling out tank. You guys are always available when we need you. Thank you again.

I highly recommend the Hometown Comfort Crew for all your needs! I have nothing but absolute praise…read morefor each and every one of them! From Cheryl, to Mike & Jake dealing with my frantic phone calls, and their making all the arrangements to get the new tank that Chad had recommended. And Adam and Jeff installing the tank like it was a piece of cake. They were all so professional & helpful in getting everything installed, connected, and filled. And all in plenty of time to get my furnace up and running for the bank appraisal. My deepest gratitude to all

Friendly staff, always helpful. Primary reason for going there is to fill our 20lb propane tanks…read morefor BBQ grill. They have a small selection of grills and and accessories on display.

From the owner: We are a family owned propane company that's been keeping the Miami Valley warm since 1955read more

i ran out of propane on Saturday (which I just had a delivery In December and it is now January had…read moreno idea I would run out so fast) I called and they wanted to charge $1500 to come out right then or I could get a call first thing on Monday from my local office for delivery. I said please have them call me Monday,no call. Call Tuesday said it would be an extra $199 for same day delivery or $150 for next day. I paid $150 for next day. No one showed up for delivery. I called at 5:30 was told they will still be out. Called again at 10:30pm and was told they would only come out if I paid an extra $250 emergency fee! What I already paid $150 fee for next day emergency and now they want another $250!! Then they tried to tell me next day means 72hrs before they come out! I am pregnant and have a 3yr old I have went 5 days now with no heat and no hot water. said they do not care!

Both of my parents passed away and I finally decided to purchase their house since my father built…read moreit. He eventually put in gas fire logs. And we have had SP's propane service for close to 20 years. When I went to pay their bill I was told I had to change the account into my name. No biggie! But doing so, you would think would be an easy task... NOPE, just the opposite. But once they got everything figured out and emailed me an Invoice for $0.00, I thought Hmmmm this company knows what customer service is...now that IS a frickin joke. I have received 3 different invoices since with all different totals on them. I contacted the Corp Controller and instead of messaging me back, the spinless guy passed it on to another person who passed it on and they passed it on again back to the local manager who doesn't understand customer service either. It always amazes me with companies get to a certain size who still consider themselves local small business model but run their shops like the big corporate companies do. I am a small business owner and IF I treated my clients the way this company does...I would be out of business. FIND A DIFFERENT COMPANY TO PROVIDE YOUR PROPANE GAS FOR WHATEVER REASON YOU ARE USING IT FOR.

Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.