They came to fill my tank and said no one was home so they locked it before they left. There was someone there they just didn't see them (also two cars in the driveway). They still have not come back to unlock my tank and it is now over a week. They have schedule someone to come out in 4 days, that will be a week and a half, no hot water, no ability to cook on the stove. Go with any other provider. I am switching. read more

Horrible customer service. Hidden fees. Read through all of the agreement - they do not disclose anything. I would never choose to use Amerigas Propane due to lack of transparency and post account fees. Choose elsewhere if you can. read more

Awful. can't begin to say enough bad things. RUN from this company don't answer phones unless u say u want to open new account. Tried to charge me 36% more than Tiger charges. read more

Worst company I have ever dealt with. Terrible customer service. IF you don't do auto fill, best to call when your tank its 50%, as they will take a month to make a delivery. If you are in the process of moving, use all of your gas, as they will not provide you with a letter to provide the title company to get your money back. I am currently out $700 because "they do not due letters of proration"...a.k.a we got your money, we could careless if you get yours. I'm sure they'll charge the new customers the cost of the propane in the tank as well to double their income. AVOID THIS COMPANY LIKE COVID; use a local company who is actually invested in you as you are keeping them open. read more

Being able to talk to someone in the local office regarding service of my propane tank,

I'm signed up for automatic refill with Amerigas. I've been without heat and unable to use my stove for two weeks. The customer service line in India is completely useless. Their employees are very difficult to understand and they seem powerless to do anything for you. After five frustrating calls, I've been told that I'll need to wait another week for a delivery. Amerigas is the worst company I've ever dealt with. read more

Absolutely the most horrible customer service I've ever experienced in my life. The people in another country who answer the phones just lie to tell you what you want to hear. I ordered propane that never came for over 3 weeks. I tried for 2 weeks to resolve the matter, but just got lied to and still no propane. Meanwhile several neighbors got their deliveries. It's perplexing. Poorly run business with horrible customer service in another country equals terrible company. Don't do business with them. I canceled my propane delivery after not receiving it (after paying up front), and they tell me they will refund my money after they charge me a tank storage fee. WTH!! How about no. Good riddance, Amerigas. I'm switching to another local company that actually answers the phone right here in the USA!!! read more

DO NOT use Amerigas Propane. They have the WORST customer service! We bought a house that had an Amerigas Propane tank on the property so we opened an account with them less than three weeks ago. We have been trying to work with them to get our propane needs straightened out. They have done nothing for three weeks and n want to charge us $400 to pick up a 124 gallon tank that is sitting in the driveway. They DO NOT answer the phone or offer any help!! read more

The absolute worst customer service you could imagine. They promise deliveries and don't show up. Unless you have a couple of hours to spend on the phone, forget about calling customer service. read more

Our business has an an account with them for years. Now they closed the local office, and shipped customer service over seas. We ran out of propane for our fork lifts. I called, they promised to come out next day, never did. I called again, they said sorry we are coming tomorrow. They never did. I called a 3rd time and got the rudest customer service representative, kept talking over me, wouldn't let me explain what was going on, she put me on hold and left me there! She never hung up, but wouldn't talk to me, just left me on hold. After 15 minutes I hung up. We still never got propane delivered until the following week. I called to close our account and tell them to pick up there equipment, and I'm on hold for over 20 minutes and still haven't talked to a person. Do not ever do business with them!!!!! read more

They only get 1 star because zero stars is not possible. Worst customer service I have ever had from any company. Spent 2 days waiting for an expedited gas delivery, only to be told it would be delivered at an unknown date, 2 days after the scheduled date. Phone calls were supposedly to Ohio, but every call was with someone who said they work "offshore" and could barely speak English. The only American that I spoke with was the one to cancel the never delivered propane and to pick up the tank. Going back to Holtzman propane. They are dependable, show up when they say they are going to show up and don't route their calls to some Asian county where their customer service reps can barely speak English. Going to file a complaint with the BBB also... read more

Given an estimated date of delivery and nothing, mind you it was 7 days. Call customer service, they were no help, asked to escalate the issue 2 separate times and she finally gave me a case number, got to wait 48 hours until someone calls me about it, because wait.. the local branch doesn't take walk ins.... read more

Rude drivers, period. This company doesn't seem to care who they send out to deliver propane. Their drivers are constantly rude to the homeowners they service. Do yourself a favor and go with Foster or some other company. read more

I had been a customer with this company for many years. Now they have started over charging and adding on excessive late charges even though I had paid my current bill including a $36. late charge in full. They sent me another bill a week after I had paid off my account in full. This was the first notice I hreceived for a tank rental charge which was for $73. the late charge was $72. When I phoned them to discuss this, as I think this is outrag, it was like talking to a wall. Stay far away from this company! read more

I have been trying for several weeks now to get an invoice for a delivery and cannot get a response. Horrible customer service.

To many charges they will ot explain. Poor customer service. I used them for several years and needless to say I will no longer be using there services read more

After 14 years of loyal service to AmeriGas, now they are charging me a "tank-rental" fee for my 500 gal underground tank....After 14 years of never having to pay a rental fee. Besides that, When I trying to explain the situation to AmeriGas via 30 minutes on the phone NO HELP) - and sending them two emails (NO RESPONSE); they blew my concerns. WORSE "CUSTOMER SERVICE" ... EVER! read more

Horrible customer service coming from some country in Asia. Hours on the fone for a simple refill of a propane tank. Double talk from Philippine reject. Don't EVER use this company read more

I wish they had negative numbers. I absolutely despise Amerigas. Their customer service center has LIED to me for over a week. I have already paid them for a delivery and have been promised each day I would get a delivery- escalated to a manager . ALL LIES. I don't understand why it is like this. How can they operate like this? I am disgusted with them. read more

Horrible...I have never experienced customer service worse than this. If you have any chance to pick another supplier, I recommend you do so. An hour on the phone. 3 service reps to answer the same question, name address, etc. They accidentally charged me $70. Need to wait 3 weeks to get a check. They filled tank in home I used to live in, told me I would be refunded. Now they said I won't. Judging by the reviews, this terrible service is a recent issue. Someone within their management needs to intervene. read more

I need propane but I refuse to hold on my telephone for 98 minutes to order it. I have been trying to get through to them for 2 days but the best hold time I have been quoted was 62 minutes. Moreover they have changed their website and I can no longer login to order it.. I am going to switch to a different supplier and if I can ever get through to Amerigas I will tell them to come take their tank back. I called Tiger Propane and they answered immediately. read more

I have been a long time customer of Amerigas -- 15 years to be exact. I called to ask about a fill up - the yellow slip said my tank read 80% and 69 gallons or so had been added. I took a pic of my gauge and it read 70%. So I called. THE WORST CUSTOMER SERVICE! The lady I was talking to wouldn't stop talking to listen to what I had to say. She was horrible and before I knew it she was sending someone out to my house to check for a leak. I explained again that I didn't say I smelled gas and did not want anyone to come to my house (with a charge) so I asked to talk to the manager. He was helpful enough to stop someone from coming to my house over a non existent gas smell but over all I was not satisfied with their response as to why my gauge only read 70% and not 80%. Pretty sure with it being a warm winter we did not use as much gas as they say they refilled. read more

Amerigas Propane - 2 days after a 80% refill -- no fireplace use in between - Propane Near Me - Charlottesville, Virginia

Awful customer service. Phone hold times 75 minutes or more. Customer Service reps are also not empowered to fix problems. Avoid using this company, there are better propane companies out there! read more

STAY AWAY!! Horrible customer service. I called to request delivery of propane and was told that my account had a past due balance for a "tank lease fee" that was supposed to be taken care of month's ago by management. I had never been billed a "tank lease fee" and I have had AmeriGas for over 5 years at 4 different properties. The customer service representative named MIKE was the absolute worst. He is hands down the reason why I cancelled my service with AmeriGas today. Extremely bad temperament and attitude. He even accused me of lying about having AmeriGas tanks at multiple properties. I closed an account and had the tanks removed from one of my properties two years ago because of bad customer service with AmeriGas, still have two tanks at another property and had AmeriGas at a rental property before that. When we purchased our current house I was disappointed to see an AmeriGas tank here already. I should've had it removed right then and there. Employees like MIKE and the manager, SHARON's, inability to do anything to retain a customer will cause the demise of companies like AmeriGas. I have already removed AmeriGas tanks from one of my properties and am now having them removed from another. After the way I was treated today, I will make sure that everyone I know is told to stay away from AmeriGas unless they like being ripped off, treated like garbage and talked down to by unprofessional twits with a need to feel important like that Mike guy. read more

Absolutely horrible customer service! There is no local phone number to call, and after five calls with long wait times, we have not received our propane delivery that had been scheduled for between 2/10 and 2/18. Last call on 2/18, I was guaranteed deliver the next day - but they never showed up. At our prior home we used Tiger Fuel for five years, without any problems! If you are getting new service, or are in the process of building a new home, I recommend that you insist on using anyone but AmeriGas - I wish I would have! read more

Have been on hold for over an hour waiting for a representative to pick up. We have heard other people say avoid Amerigas if you can, and now I understand why. read more

I cannot order my propane on line. I was told hold time was 60 minutes. This is the crappiest customer service of all.

What a horrible experience. I bought my tank and supplies from Amerigas in Staunton and that went very well. For the installation they said that I had to go through the Charlottesville office because of where I lived. That is where the nightmare began. I talked to someone named Kelvin. I told him what I wanted but he was so argumentative and difficult to communicate with that I finely had to ask him who his supervisor was. Kelvin told me that he was the only one who set up installations. I told him that he had to work for someone and asked for that name. When I talked to the supervisor, I told him I had a difficult time communicating with Kelvin. He said that he hears that I lot. I couldn't help wondering why the main person they have working with the public is one that has a reputation of being difficult to communicate with. They sent someone out to look at my site. We identified the location of the tank and lines. Amerigas told me that it would cost $500.00 and we set a time for them to come bury the tank. A guy named Chris was to come bury the tank and run the lines at 9:00 a.m. I set up a building inspection for that afternoon. We were ready and 9:00 came and went, 10:00 came and went. I called Amerigas who said that Chris was a contractor and that they couldn't tell us his schedule. Chris showed up at 11:00 dropped off his equipment and trailer and left. The propane tank he brought with him was a used, refurbished tank. I told the building inspector not to bother coming by because I didn't think there would be anything to inspect. I called Kelvin and told him that Chris brought a used tank and I paid for a new one. Kelvin told me that I couldn't have paid for a new tank because they didn't have any new tanks. I told him that when I bought the tank, I wasn't told that I was buying a used tank. Kelvin kept saying that I couldn't have bought a new tank because they didn't have any. I told him that I either wanted a new tank or the difference in price paid back to me. Again, Kelvin insisted that I didn't pay for a new tank because they didn't have any. That is what it was like to deal with this man. No matter what I said, his constant response was that because they didn't have any new tanks that I couldn't have paid for a new tank. Chris came back at 12:30. He started excavating for the tank. The building inspector said he was in the area anyway and so he dropped by. He talked with Chris and told him exactly what he needed in order to inspect the tank when he returned after the job was completed. Chris completely ignored what the building inspector told him. One of the lines he only buried an inch deep. We told him that we were going to put pavers there but he still should have buried the line deep enough so that we could pass inspections. When we didn't pass inspection, they sent Chris back out. He was so unpleasant and was calling the building inspector names while he grumbled about having to comply with their directives. The building inspector came out and passed one line but not the one that was buried only an inch. When I called Amerigas they said that we told Chris that we were going to put pavers down and once we did that, the line would pass. I was so worn down by now that I just let it go. I needed my project to pass inspection before I do landscaping so, I went out with my shovel and buried the line myself. Despite the sub-par work, Amerigas said that Chris was charging us $1000.00 for the work. They said that Chris ran into rock when he dug. The guy that did the site visit knew we were in a rocky area and we were quoted $500.00. I didn't see why the price should double from the quote. I got the tank filled. The gage didn't move. I called Amerigas and they said that I must have a faulty gage and that they would send Chris out to fix it. I asked if they could send someone else and they said that Chris was the only person that could fix it. I talked to a woman named Sharon. She was the only positive in the experience. She said I did pay for a new tank and credited me $300.00 for the difference. My bill was still over $1000.00 even though I had already paid a couple thousand for the tank and other needed equipment. So, the experience was incredibly difficult with Kelvin not being able to communicate; them trying to pawn off a used tank as new; Chris being disagreeable, over-charging for the site work, doing a terrible job, not passing inspection, the defective tank and the continual back and forth it was an incredibly painful and expensive ordeal. Do yourself a favor and go with anyone but Amerigas if you value your time, money and sanity. read more

Problems with Amerigas began last winter when it failed to come to my second home on schedule and my propane tank emptied, leaving my gas furnaces inoperable. Then, after long delays on the telephone on multiple occasions, I was told it would be a couple of days before they could come, as they had run entirely out of gas. Then they scheduled a delivery for a Saturday, and I waited until 10pm with no communication from the driver, when I had to return to Richmond. Amerigas finally filled the tank the following day, and I had to return to restart my furnaces myself (an hour's drive from my home). I later learned from several sources that Amerigas had transferred gas from this region to western regions during the shortage, leaving local customers without gas, and that they were charging as much as $2.00 per gallon more than local-area competitors for gas. So this past month when I decided to install a standby generator and a second propane tank to supply it, I naturally turned to a competitor rather than continue service from Amerigas, both for the old tank and the new tank. My new supplier said that the fair value of my old tank, which I would have to purchase from Amerigas, was worth approximately $400, but Amerigas charged me $800, as I was warned it would. Of course, they had me over a barrel, as the only other option was for me to allow them to come dig up my 500-gal tank, forcing me to buy a new one. read more

horrible! employee delivering propane refused to put a mask on and cam within a foot of an immune comprimised person twice. didn't not put mask on during service at all. does not follow cdc/state mask guidelines read more

Gas leak on tank due to over fill says technicians .fire dept on site more then 2 hours due to poor response took 40 minutes for an eta of another hour and half while clouds of propane blows from tank . what's going to happen to our home wasting the fire depts. Time waiting for amerigas to arrive .this company has continued to have poor customers service . Show no concern or since of urgency for life or home.i told tech to remo ve the tank as we will not be using their service any longer read more

Booooo Hisssss one of those no good terrible corporate hell holes festering with bad attitude and complete indifference. Waited a week when my tank suddenly and surprisingly was empty. They make me wait a week, then fill it... and what do you know.... there is a pressure leak... they tell me ... it's your stove, you need a new one. They turn the valve off. I can still smell the gas two days later in the house. I go outside and find the whole tank is hissing and you can smell the propane leaking from 12 feet away. I ripped the line out of the house and am buying an electric stove. These people are dangerous and incompetent and I am lucky that I didn't die due their criminal negligence. read more

Do not use this company unless you like being overcharged and underserved. I switched to them because they gave me a good price to install an underground tank, which would be leased. They promised good service, and to put two tanks on one account, and to make sure to keep both filled. My old company warned me that they were higher priced, but I figured that the service and autofill would be worth it. After 2 and a half years of absurd overpricing (read 2 times as much as anyone else's price) and NONE of the service I had been promised, I finally just bought out my in ground tank and fired them. And after I paid them for the tank, they continued to bill me for several more months, and then billed me a service charge to pick up their other tank, and credited me back half the cost of the gas that they had overcharged me for. Check on Angie's List for additional information. They have bad reviews there too. read more

A terrible company to work with, I am currently fighting an over-billing situation. After trying repeatedly to resolve the matter with the local and regional office by going half way on the charges in dispute, I was finally forced me to file a complaint with the Virginia Commonwealth's Attorney General Consumer Complaint department. Amerigas is obtuse, abusive, sneaky, and dishonest in many of their business processes. If you are having a legitimate issue with service and billing please file a complaint with your state's consumer protection agency. read more

I changed my service from AmeriGas to another company. As soon as I called AmeriGas to pick up their propane tank, AmeriGas immediately filled my tank. I have called 3 times to have the tank picked up which has not been done and continue to get bills with late fee charges. The service man from Fosters informed me that the AmeriGas tank was full. AmeriGas didn't put a notice on my door that the tank had been filled (always done in the past) and seems to have no interest in picking up the tank, but continues to send me invoices with late charges. I will pay for any gas used. Since talking with some other customers of AmeriGas, they also switched to Fosters which is much cheaper. Should read AmeriGas reviews before using their company! read more

I am always happy with my experiences with Amerigas. I can call for a refill and they are here within a day or two. When I call with questions about my account, they are always happy to help and have great customer service! read more