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    Amerigas Propane

    1.1 (36 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Amerigas Propane

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    1 year ago

    Being able to talk to someone in the local office regarding service of my propane tank,

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    8 years ago

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    4 years ago

    I have been trying for several weeks now to get an invoice for a delivery and cannot get a response. Horrible customer service.

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    5 years ago

    I cannot order my propane on line. I was told hold time was 60 minutes. This is the crappiest customer service of all.

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    Ask the Community - Amerigas Propane

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    Tiger Fuel

    Tiger Fuel

    (24 reviews)

    I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

    Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

    Holtzman Propane

    Holtzman Propane

    (76 reviews)

    I've been with them for 14 years. I'm on the monthly budget. I have a credit card registered with…read morethem. I had to stop using fuel because it got so low. I went to their site to order more. I was at 21% they don't auto schedule until 20%. Their site says my account is on hold. 14 years, never a missed payment. On hold? Called, they said my credit card is only charged for the budget amount. The $90 tank rental fee is due. But I just got the bill last week! Why am I on hold? Then, talking to them this morning, she tells me that I'm at 21% and they don't auto-schedule until 20%. THEN she says I'm lucky. They have a bunch of customers without any fuel. WHAT???? I feel so much better. I have to get away from these people. We are calling around to others. I kind of expected just a little better after 14 years as a customer that never (that I remember anyway) missed a payment. Then to be told I'm lucky because they have many customers without fuel? What am I to think. They do not care. They see things from the point of view of their desk, not the customer. Their accounting system is confusing and maybe even shady. The people are so clueless - I'm sorry to say that. I know they are real people. This is a classic case of a company becoming so focused on their internal protocols that they forget they're in the business of keeping people warm. As a retired professional and a veteran, I expect reliability and clear communication--two things they clearly failed to provide.

    Go with anyone else. I used their service because the tank was already there from the previous…read moreowners. Their delivery guy left the bleeder valve open, I didn't find out till 4/5 days later when I finally smelled the propane. At that point 4/5's of the tank had already vented out into the atmosphere. I called to complain and turn the automated deliveries off so I could be there to check the tank after any future deliveries. They said they would look into it and later offered to pay for 2/5's of the tank that I never used. When I called to cancel the service, I was told that "We're being very generous with our refund, sorry it's not enough for you." I guess I'm just entitled to expect to actually receive the gas I'm paying for.

    Amerigas Propane - propane - Updated May 2026

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