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    Holtzman Propane

    1.5 (76 reviews)
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    Services - Holtzman Propane

    Propane

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    Chris G.

    Do not use Holtzman! Highly recommend using anyone else. This company is negligent, dishonest, and a bunch of thieves. Their customer service is the worst and I don't even know where to begin. I could write a novel. I've been a customer for less than 7 months and it is nothing but issues with them. First they cost me 5k in damages to my driveway because they drove their trucks on and off my driveway all the way up and down. What they did to driveway was negligence and I have recordings/documentation to prove it. Holtzman actually puts in their contract they are not responsible for driveway surfaces. How many people have they caused damages too?! I paid holtzman thousands to install a brand new nordik fireplace insert with propane tank only for the system to break and not work as expected since day one. Day one the back glass panel fall forward in the fireplace without warning and cracked. We submitted request for warranty and the technician that came out acted like he had never worked on that type of fireplace before. He ended up cracking the glass on the edges because he was being to rough with insert. He acted like nothing happened and put back together. After a long battle and waiting period we got the glass replaced. The issues did not stop there. We now have a fireplace that the pilot does not like to ignite on. You would think a brand new fireplace would work correctly for the first year, but here we are less than 7 months in and it does not work as expected. I called in and I was charged $195 for a dispatch and 1/2 hour diagnostic when technician came out. No warranty coverage. The fireplace did not start so the technician opened up glass and then it started and was normal for the day. The next day the fireplace again would not start, so I took the cover and glass off like the technician did and it started. I immediately called in to holtzman to let them know the issue was not resolved and I should not have to take these steps to start fireplace. They sent technician out again and he had to call the vendor for nordik because he had no idea what the issue was. I was charged an additional dispatch fee. Is the holtzman team on drugs?! I should not have to pay a thing, but to charge me for same issue unresolved!!!!!! I could keep going and share more examples and details on why not to use them. The 1 star I give them is the only thing that gives me happiness at this point. Wish I could give zero stars.

    This is where they needed to bring in the 500-gallon tank.

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    3 months ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Holtzman Propane

    Review Highlights - Holtzman Propane

    After Amerigas ripped us off for years with ( pricing as we see fit) Holtzman came in, changed the tank.

    Mentioned in 3 reviews

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    Valley Energy

    Valley Energy

    (17 reviews)

    We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

    I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

    Tiger Fuel

    Tiger Fuel

    (24 reviews)

    I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

    Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

    Holtzman Propane - propane - Updated May 2026

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