Horrible customer service, long delays online, not the company you want handelling your gas for heat in a cold area like Sulivan County. Look to another service for your needsor regret the decision in FEB when its brutally cold outside and they have you on hold for 1 hour and 26 minutes to arrange a redlievery of propane. read more

Amerigas - the total time spent to arrange a redelivery of propane. - Propane Near Me - Chester, New Jersey

Worst customer service.. Actually, it's non-existent. The customer service line literally says they are too busy to answer and it hangs up. If you have another option, take it. read more

They will not cancel my account. I cannot under any method or attempt cancel my account. Customer service is not something AmeriGas has, at all. There is none. I've locked them out of my property and stopped paying. They still will not cancel the account. I don't understand how this is legal... Get out of my life AmeriGas!!!! read more

Out sourced call center . No communication. No show on deliveries. Unreliable, unpredictable and sorry in all aspects. Worst encounter trying to get fuel. read more

My experience with AmeriGas has been completely positive. Started service with them last year, free inspection, inspector walked me through the system and explained everything. I go on the website whenever I need a fill and order it, straightforward price, usually gets filled by the following morning. read more

AmeriGas Jacksonville Florida My Warning to You: RUN FROM AMERIGAS If you value your time, your safety, your sanity, and your money: RUN FROM AMERIGAS. Choose literally any other propane company. Pay more if you have to. Drive farther to find another provider. It's worth it. AmeriGas, based on my experience, will: * Send you confirmations for services they don't provide * Waste days of your time with broken promises * Ignore safety hazards with your equipment * Give you endless apologies but zero solutions * Forget every conversation you've had with them AmeriGas: The Name Says It All - Full of Hot Air I have documentation to prove every claim I'm making. On December 12th and 13th, I received written email confirmations for propane delivery. I then received a text confirmation specifying delivery between 4:30-5:30 PM on December 13th (Saturday). When 6:30 PM arrived with no delivery, I called. Their automated system told me delivery was "still coming" and would arrive "by end of day." My family waited until midnight. Nothing came and 3 days later still waiting for resolution from escalation supervisiors. Ridiculous. read more

Call India with your issues. Such a cheap company. Customer service is absent and their techs. Lie.

Awful awful awful I have literally spent 4 days on the phone with them trying to get an issue resolved. Avoid at all costs. Customer service is terrible. If they can't figure out what to do they just transfer you . There are many other propane providers... trust me...use someone else read more

The lie time and time again 2 years I've been with them and I always request delivery before I'm down to 20% they schedule me for a delivery 10 days later and then continue to change the date. When I call and tell them I'm almost empty they say it's a suggested delivery time frame and they try and honor it. Then they offer an emergency delivery for 300.00 extra of course I am pregnant and it's been 6 degrees outside so I have no choice but to pay it. This will be the last time winter with them f&@j you amerigas how dare you take advantage of customers when it's freezing outside!!!!!! I will be sending these complaints to NY Attorney generals office and the news station! read more

This company is dangerously incompetent. My experience has been a cycle of neglect and reckless over-service. They failed to deliver for two weeks while my tank was critically low (less than 20%), and now they deliver unnecessarily when I'm above 50%. Even worse, they recently filled my tank from 65% to 97%. This is obviously dangerous and non-compliant with safety regulations. Customer service is unreachable and ineffective; after I was assured a delivery would be canceled, they showed up the next day. Avoid at all costs. read more

Choosing AmeriGas for propane service has been one of the worst decisions I've made. I signed a contract expecting a straightforward tank swap, which I clearly communicated to the sales representatives. Despite this, the technician who was supposed to deliver the tanks called to say a site survey was required, completely unnecessary given that this was a simple replacement. When I contacted the office for an update, I was told it would be taken care of. Hours passed without any follow-up. I called again, my third time, and was told the technician would call me directly. He finally called at 3:30 PM to say he was tied up on another job and couldn't make it. Worse, I was told I'd now need to reschedule and wait another week. After five calls, it's clear AmeriGas has no regard for customer experience. There seems to be zero coordination between the sales team and the technicians regarding what the customer actually purchased. To add insult to injury, I'm now being told I'll have to pay over $150 plus tax to cancel a contract, even though not a single service has been performed. If you're located in the Ringwood area or nearby counties like Passaic, Bergen, or Essex, I strongly urge you to think twice before doing business with AmeriGas. Based on my experience, they seem more interested in collecting fees than delivering reliable service. read more

i have been a loyal customer for 11 years. however this very cold winter has brought out the true colors of this company. my home is 100% heated by propane. my 1st tank was on zero and the 2nd on 10%. i begged them to up my delivery date due to 3 degree nights and pointed out i do not have enough to last till my 3 week delivery. everyone i spoke over the course of the week in the company had a it sucks to be you attitude and refused to change my date. therefore their tanks are now disconnected sitting for pickup. i am being told that i have quite a few charges coming my way for early cancellation. they absolutely suck. read more

Want frozen pipes when it's below zero? Repeated No-shows? Gas delivered but then they lock your tank? So much miscommunication and broken promises? Hey: Amerigas is the company for you! I wish I could give them a negative 5. read more

The worst company on earth. They care when you have autopsy so they can steal from you. Then when you pay "will-call" They come late. I have no heat. And they didn't show today despite a today delivery I've paid this company over 30k in 3 1/2 years. I have a picture of today's delivery they didn't actually bring. read more

Amerigas - Propane Near Me - Chester, New Jersey

Just, don't. They have zero integrity. They will not adhere to any promised schedule. They will not properly monitor your tanks (as per your contracts) and don't care if you are out of propane, no matter the circumstances. When you've finally had enough and try to cancel, they will delay picking up the tank and impede replacement from your new supplier. When they do finally show up they will charge you a 300 tank pick-up fee. I do not know how they stay in business. But I am pleading with you, for your own sake, do not do business with this horrible company. read more

Got a tank from a store..The tank did not work tried to call they had me talking to 7 different people and no resolve.Im so glad I didn't get a contract with this company!!!! read more

This is a horrible company to do business with. Its customer service people are not trained to provide customer service. They think it is just easier to lie to you. I called the local provider to request an extremely rusted tank be replaced. After waiting weeks, a service tech came to replace the tank. Even though the type of tank etc is on their computer the service tech told us that he was sent out with the wrong tank and that replacing my tank was a two person job and he had been sent out by himself. He said he would return the following week to do the replacement. Never heard from him. A couple of weeks later I called the local provider again requesting tank replacement. I was told I had to wait for a scheduler to call me and that I would receive that call within 48 hours. Never called. Called the national office. Expressed my deep disgust, aggravation etc. supervisor, Calvin, asked me to give him 3 hours to talk with district manager. He PROMISED a callback within 3 hours to give me details. Never called. I called him the next day. The person who answered the phone at the national headquarters told me that Calvin did not work there, she couldn't transfer me to him because he didn't have an extension. She was very hard to understand and she hung up. I called back and requested again to speak with Calvin. Lo and behold I was transferred to him. He then told me that he had relied upon another person to respond to me and that he had confirmation that person had reached out to me. When I checked my phone I had a voicemail from Robin, a scheduler. Problem was that Robin's voicemail was time stamped 10 minutes after my second conversation with Calvin had begun. I wouldn't do business with Amerigas if they promised that they had a guaranteed winning lottery ticket they would give me. They are most often lying. Amerigas is a HORRIBLE, HORRIBLE company. There are others who know how to service customer. read more

I have had an extremely frustrating experience with AmeriGas. Communication is poor, service is unreliable, and follow-ups often go unanswered. Issues take far too long to resolve, and billing and scheduling have been inconsistent. For a company providing an essential service, the lack of accountability and customer care is disappointing. I would not recommend AmeriGas based on my experience. One of the worst experience in my life. read more

They don't show up when scheduled and you have no recourse to escalate issues other than a resolution supervisor. First appointment was a no show. I called again and service scheduled between 7am and 12 noon for the next day and again a no show. read more

Im beyond livid with my experience with this company. I've tried 4 times now to get a delivery to my house and everytime it does not happen and to now try to get it expedited they want to charge me $300 even though this should have been delivered almost a month ago at this point. On top of that the lady on the phone said the driver didnt make the delivery because I told the driver Im moving companies and cancelling my service which is an absolute bold face LIE and that driver should be held accountable for lying. There's a $150 cancellation fee, why would I cancel?? And if I were to get charged that because the driver told them that would be bull****. F*** this company, one my lease is up I will defintiely be seeking another company for propane. DO NOT waste your time with them. read more

I closed my account with AmeriGas after months of not responding to issues. On 11/25/2024 AmeriGas sent me a final bill indicating they owed me $185.71 I called to confirm and was told they would send me a check. That check for the balance owed never arrived. I called three times and was connected to the call center offshore who explained they are not connected to AermiGas and have no way to process the refund indicated on my final bill. I was basically told the best way to get my money is to take the company to court with a copy of the final bill. That means I need to file and spend money in small claims to get what is owed and admitted by AemeriGas as being owed. Terrible company and has months of issues. read more

THE WORST IN CUSTOMER SERVICE EVER!! They delivered gas to some other company used my account ticket and sent me a bill. Argued that it was not ours. 6 months to rectify!!!!!!!!!!!!!!!!!!!. "no one has the authority to correct. " "You account is Past Due" 63 emails... 2 certified letters... and about 50 manhours spent trying to rectify. read more

I live in Charlotte, NC 28227. I ordered my tank refill on 1/17/2026 pursuant to the prebuy and will call. At the time I had 20% in my tank. I had quatriple bypass surgery on 1/20 and was released from the hospital on 1/24. Tank refill was scheduled for 1/26 to 1/29. During the early morning hours of 1/29, my propane furnaces ran out of propane as my tank was near 0 when I checked it. I immediately called and was advised it would be delivered that day or the next. The temperature in my home dropped to 50 degrees farhenheit. After repeated atempts It was not until I reported a gas leak on 2/3 in order to be heard. My tank was partially filled to 50% on that day and driver Julie advised the company was facing a shortage, which was the first time I heard of such. She advised that she would, subject to her supervisor's approval, come back and completely fill my tank. Meanwhile Amerigas filled my daughter's tank on or about 1/17 (which used to be my home for 33 years). She has automatic refill and her home is at the back of my farm. This is no way to treat a LONG time customer and may be reported to the NC Attorneys General Office in Raleigh. SHAME ON AMERIGAS FOR TREATNG A LONG TIME CUSTOMER WHO JUST GOT OUT OF THE HOSPITAL WITH MAJOR SURGERY THIS WAY! Robert W. Ferguson read more

horrible company to deal with. I have tried to get them to pickup their tanks (100 gallon each) for three months since they decided as of 1/1/25 they will no longer service small residential tanks. They wanted to GIFT me their tanks ....no thank you. 90 days and counting, same promises over and over again, as from a script, after being on hold for a minimum of 45 minutes. Horrible company abandoning tanks on people's property. read more

Absolutely the worst business I have ever dealt with. I cancelled my service because of billing inconsistencies, and cancelling turned out to be an agonizing experience in itself. dealing with customer service was frustrating - hard to understand foreign-based reps. Pickup charge for the tank was outrageous (ended up costing more than $445.00). Trying to get credit for remaining propane in the tank and time left on tank lease was unsuccessful; I believe that they flat-out lied about the amount of propane that was left in the tank when they picked it up - Amerigas says it was less than 5%, which is hard to believe because the tank was filled just a few months ago. Do not use Amerigas, they are completely untrustworthy and their customer service is atrocious. read more

Horrible. When you call.it gets transfered to overseas somewhere and no one speaks English. It takes weeks for someone to come out to solve your problem. Go with some other company if you can. Someone more local and personal. read more

Absolute disaster of a utility company. Customer service takes hours circling around from rep to rep, mistakes are made every single time I call in to fix the prior mistakes, leading to legitimate emergencies (I run a summer camp in the adirondacks). If you have ANY other option, even at greater expense, pursue them. read more

Haven't used my tank in three years so we asked for them to come pick up. We specifically asked if there was a charge, was told no. Driver came to pickup, I asked to see the paperwork to ensure no charge, he had none. I get charged almost $300 for this removal (I could've just returned it myself for free). I ask for an appeal but my account is supposedly closed so they say they will reopen and issue the appeal and never notify me. Now I'm another late fee charged and still no review and my account is still closed. How they are still in business with out the state investigating and shutting them down is crazy. read more

after 2 winters of begging for propane, I have switched to a local company. I still have 81.88 in my account and have been dealing wiith their customer service for 2 months tryin g to get it back . My email is Dale.bassham@att.net read more

Amerigas - Propane Near Me - Chester, New Jersey

4.37 for a gallon a propane is outrageous my neighbors are getting it 80 to 90 cents cheaper per gallon . I'm stuck with them til the spring and then I'll bounced them out . read more

Terrible customer service ! I've been a customer since the 80s and am treated like garbage. 24 minutes on hold to order propane. 25 cents per gallon discount promised not applied to bill. Steer clear of this company; would have given them lower rating but their local drivers are actually very good. read more

I have two 80 gallon tanks. Tbey were both at 30 so I called in to add 100 gals. I got 70 gallons but they said they gave 100. They swore up and down, but the gauges don't lie. What can I do? The guy must've sold tbe other 30 gallons and pocketed the money. Who knows. Don't patronize this company. They steal and there is no recourse. read more

We have been loyal longterm customers to Amerigas. We had our tank filled recently. I was told by a live representative that we could do a 4 month/4 payment plan and start it on a certain day. I asked her specifically twice if we would be penalized or charged extra since it would be 2 days after the 30 day mark. She said No, there wouldn't be any issues. The entire amount was then withdrew from our bank account. I spoke to multiple people at Amerigas about this and asked for reimbursement and to set up the payment plan I was told we could do. I was told that they are sorry for misinforming me, but they cannot do anything about it now. No attempts made to reimburse this large lump sum. I have everything saved proving what I was told. We are going to be looking for a different propane company. They are in the wrong and refuse to do anything to fix it. I do NOT rec'd using them!! read more

Is there a rating below one star available? I am a customer of over 10+ years. We have had ups and downs in the past, but were always able to work through it. The last three months have been a bit ridiculous. I am on the "Automatic Delivery" system. Usually that means they deliver propane before I run out. The last three months I have gotten a delivery with my tank at 2% only after several hours on the phone complaining to multiple people who don't speak English. Once I could get to someone at a supervisory level I was able to get somewhere, but it took quite a bit of effort. Now I am in the same situation. Tank is at 11%, an order for propane was created 9 days ago and I am being told I will get propane in the "next several days". For context, I live in upstate NY, it is winter, I use propane as my heat source and I have two children under 10 who live in my house. And oh by the way, there is an Amerigas station less than 5 miles from my house. If you aren't an Amerigas customer, don't become one. If you are one, like me, review any contract you have with them to find a way to get out of it. I will be canceling my service as soon as winter is over and get a new provider prior to June 1, 2025 when my Amerilock contract is set to renew. read more

Amerigas has a predatory business practice. Takes eight to ten eleven days to deliver after they take your money. They prolong the deliver so they charge you 300 dollars for emergency delivery. This usually happens in winter when you need gas. read more

I ordered 100 gallons of propane and was only delivered 5 gallons and I got a bill for the full 100. I have called a ton of times, and actally talked to no less than 3 representatives that took all my information and assured me that someone would call back to resolve the issue. NO LUCK. The bill is due today, and I will not be paying it. Not sure if this is happening all over the country, but it is out of the WYLIE TX office. read more

On October 7th I ordered 100 gallon propane tank they charged me $421 on my credit card. Distributor called and said I had to take two tanks I said no way period I called the 800 back tell him to cancel my order ,refund my money back to my credit card I was told we can't do that will send you a check within 2 weeks. Two and a half months later I still did not receive a check. Do not give these people a credit card number and find a different supplier This company is the most unethical company I've have ever dealt with read more

ive had heritage propane for yrs without a problem .Amerigas takes over and nothing but issues .Their customer service is horrible over 22 yrs customer here and im discusted with how tgey treat their customers !!! read more

Horrible company! We are trapped by their lack of response to questions or requests. They are the highest priced propane source in the region. Unfortunately we did not know, when we bought the house, that they would acquire the top notch local propane supplier who serviced our house since construction. Turns out the suppliers own the tanks and when trying to buy it, Amerigas states "We don't sell our assets." They randomly issue contractual change, nullifying the contract the customer has, and dis-allows access to one's account on their website until one agrees to their new terms and escalating costs!! read more

This is arguably the worst company I have ever dealt with. Average of 10 to 14 days for delivery of gas for home heating and they will not even take your order until tank is below 30%. We were so low during the last cold snap that our tank was empty by the time they finally got here - and we had had paid the $300 expedited 24 to 48 hour delivery fee. Did not get our gas for days. Since our tank was empty by the time we got here they said we had to pay $140 for a leak check test. Never actually saw them do the leak test but they charged us $140. And they kept our $300 expedited delivery fee even though they did not meet their contractual obligation of expedited delivery. I have called in three times with no success to get the $300 credited back to our account. Each and every time the answer is we have passed along the problem to billing and they will get back to you within two days. This has been going on since January. It is now February 19 and we still have not been refunded the $300. If you ask to speak to a manager, the canned response is always "There are no managers working today". read more