Swung by this place (first time at a Petco) being a non-pet customer to get a bird feeder…read more Was pleasantly surprised to see some pets like guinea pigs, mice, parakeets, fishes and even chameleons on sale and their enclosures were fairly well maintained. They have a huge shop with so many pet needs and pet grooming salons. My kid had a fun time thinking he was at a zoo. The parking is huge as it's attached to a common shopping plaza.

I took my dog to the Petco groomers Friday 10/19/25 at 10:00 am, and not long after found a flea on…read moreher. I ignored it, as I didn't want to make a big deal if there was only one, and then found more two days later. I called with this finding, and got countered with an unfriendly, unhelpful response. My dog didn't have fleas before, and hadn't been in contact with any other dogs or animals between the time I picked her up and dropped her off. I explained this on the phone, and got told they followed their cleaning protocols, though provided no evidence or support. I paid a good amount of money for the service ($120 for a facial trim, bath, and nail clipping plus tip). I was given no offer for a treatment or refund, and am very disappointed in the customer service I received.

Everyone was always professional, polite & positive when helping not only myself but others.read more

I like to support small business and so I have been frequenting this establishment for maybe about…read moreclose to two years. However, it's been unpleasant the last handful of visits and for very simple reasons. On my most recent visit, I was the only one in the store. Upon entering, I was seen by about three employees leisurely clustered at the register area. They positively saw me and said NOTHING. Uh, okay. Hi to you all too. Of course the silence continues throughout the moderately quick shopping trip so not one offer of help or pleasantries are offered. Come checkout time, not that the amount should matter AT ALL - but I did give them a fair share of business - all they said to me was "All set?" - never mind if I found all that I needed or not, etc. If they could have simply accepted my money for my purchases without having to exchange any communication or acknowledgement of me, they definitely would have. The kicker is, at the close of sale, they hand me my receipt with a "have a nice day" and not a blip of thanks, not even in response to me wishing them a good day in return. And if the more senior, elderly looking woman off to the side of them was any form of management or owner, she saw me too but grumpily kept her mouth shut and her face remained expression-less. Company culture, even small business, comes from the top. She was obviously the antithesis of exemplary conduct. And if no management was present on-site, it is evident that they do not train, focus on, or care about simple retail business etiquette. There is absolutely zero customer service here, not even on the basic level of acknowledging a patron or thanking them for their business. Either this establishment knows zero customer service and/or they are collectively racist. A little bit of honey goes a long way! It's not that hard. Grin and bare if apathy fills your heart and you must force yourselves to be customer-friendly. This. Is. A. STORE, yes?? Want to keep bringing in business, yes?? They have rightfully lost my business and I will be passing on the word of their lackluster etiquette.

Great experience at Greenbrook Shake a Paw. We took home a beautiful baby cocker spaniel. Want to…read morethank Nicole and Brittany for a wonderful experience in getting a new family member Thank you

I'm surprised by the low reviews for this place. Shake-A-Paw was amazing when we got our brand new…read moreCavapoo puppy, Ellie! We originally tried to go through adoption, but the process is so lengthy. We even fostered some dogs but their size and temperament just didn't work out for our lifestyle. I'm glad we tried rescuing first, but it's ultimately not for everyone. A lot of people have negative thoughts about pet store shopping but Shake-A-Paw is the best. We needed a calm but active puppy, who was small in size, and fit perfectly into our 1BR apartment. Meet Ellie! A 13 week old Cavapoo from Iowa. When we saw her in the store, we just knew she was the one. The sales associate who helped us was named Bryan, and he spent so much time with us. He went over everything in detail and took us step-by-step through all of the paper work. He even walked around the store with me and helped me choose all the essentials that we would need. The whole process, from walking in the door to leaving probably took a little over an hour. It's not like you just walk in, choose a dog, and leave. You have to prove your income and they call you to verify if you're a real person and to prove that all your information is factual. All medical records and breeder information as well as parental lineage was provided to us upon purchase. We got to see where she lived prior to coming to Shake-A-Paw and what her parents looked line (as well as their medical history). It was so thorough. Bryan assured us that he would give us a call at the end of the week to see how Ellie is doing. I really appreciated his kindness and professionalism. It wasn't just like he was trying to make a quick sale. He even told us stories about his own dogs, which made him appear so knowledgeable. My advice to anyone looking for a dog is this: Buy the dog that fits best into your lifestyle, don't adopt just to adopt. If you adopt a wonderful dog that works well for you, that's amazing but typically shelter and rescue dogs come with years of trauma, neglect, or abuse. It takes a certain type of person to be able to handle that and give them the life they deserve. Ellie was the best choice for us and we're so thrilled we have her as our baby now. Thank you, Shake-A-Paw, for bringing us immense joy with our darling puppy. Update after 3 weeks of getting our girl: Ellie is as sweet as can be. People are RIDICULOUS! You're buying a PUPPY! To the one reviewer who said, "They drug the dogs. I got the world's worst Pomeranian. They just bark all day long". YEAH THAT'S WHAT DOGS DO IF YOU DON'T TRAIN THEM! As for people complaining about health issues and vet expenses, that's what you signed up for! To care for the dog, no matter what. A dog is not disposable. They are hard work. These reviews are written by irresponsible dog owners. Shake-A-Paw is a reputable place to become a pet parent. Please understand, if you purchase a puppy, you will need to invest time and money for their lifetime! You need to train it and provide entertainment for it. If you don't, that is negligent and the puppy will display poor behavior. I'm almost livid at these people making such accusations against this business. Please read the positive reviews and ignore these crazy people.

I'm a newb to saltwater tanks I've learned quit a bit from the staff Erick and Joe without even…read morespending a dime. I personally believe educating you customers is key to a successful relationship with them and they Both took the time to make sure I was patient and took my time with my tank, instead of just taking my money and allowing me to buy every type of fish and coral I wanted and just toss them in a tank just to have them look great for a week and then pass away. I personally run a small business myself and believe they took right steps to put me on the right track to becoming a proper aquarium hobbyist. I told them both I'd like to start out small, to make sure I have the drive to commit to a tank and then I'd would later on purchase a larger tank for my home and business once I got the hang of things. They understood my needs, and took the time and gave me the information without bias and that won me over. I support small businesses and you should to, the difference between buying from a big box store or buying from online retailers is simply this, the service and personalization a small business can provide to your needs can only be had one on one.

The conditions they keep their animals in, besides some of the fish, is horrible and makes me feel…read moreincredibly sad. The rabbits are clearly neglected. The snakes are in horribly tiny setups smaller than your average rack sometimes. The bearded dragons have black beards doing absolutely nothing. Please do not give them your business.

Unprofessional and rude staff, specially the grooming salon manager Tina, who wanted to charge me…read morean extra fee for late appointment, for being "6 minutes late" as my dog had to stop outside the store to poop. I will never come back and I don't recommend if you truly care about your dog. If they're rude like that in front of a dog owner, I won't trust them with my dog behind the doors. I have talked to Petsmart manager and she apologized and said no fee should be applied for 15 minutes delays. No excuses for the Grooming Salon manager.

STAY AWAY!!!!…read more If I could rate it 0 stars I would! What they did with my bernedoodle is worse than horrible! Staff was rude and ignorant! I left my bernedoodle here today and they made me wait FOUR HOURS just for them to cut him bald! They didn't even try to brush him! HORRIBLE. After a few hours I am seeing cuts all over his body from being shaved.

This review is for the VETCO area of the store & not the grooming or store as a whole…read more Came today for an appointment for my pup. She was receiving a booster for vaccines she got 4 weeks ago. And despite me visiting the edison location without any issues of course n.plainfield seemed to find every an anything to upcharge me for more vaccines, testing and flea preventative treatment. I felt downright harassed when signing in for my pups appointment. It felt like they're trying to nickel & dime for everything because so many stores have closed, this location is trying to carry the whole business on their shoulders by trying to bring in as much revenue as possible. Despite telling the young woman that my dog was on flea meds, she said they weren't good enough and to use what she was recommending. Excuse me? Then she insisted my dog needed to have a blood test. Why havent any of the other locations pushed for this? It was beyond annoying. Despite my appointment being at 4, we didn't leave until almost 5 with all the harassing upselling and waiting our turn to be seen by the vet. There were pleasant and is why I gave 2 stars instead of 1. I understand informing people, but please dont be pushy. Had I listened to this woman, I wouldve walked out with a $600 bill.

My dog goes nuts when we pull up to the parking lot. It's cool... groomers are nice. Blah blah…read moreblah blah

Frost's Barkery is amazing! Alyssa made an adorable peanut butter cake for my dog's 2nd birthday…read more My dog almost knocked me over as soon as he smelled the cake I was carrying and devoured his serving in seconds! Alyssa was even kind enough to keep in mind that my dog needs to watch his weight, and went lighter on the frosting for him! I would absolutely recommend Frost's Barkery for your dog!

From the owner: Hello. We are a dog bakeryread more

I was so excited when Dukes opened up right around the corner from me. finally a place my dog and i…read morecan walk to together and shop! i have a pit mix and some people can be ignorant and judgmental, but from day 1 Kim and her mom have been so warm and welcoming to both my dog and I. now a few years later athena LIVES for her walks to Dukes Pen den to visit Kim and her mom and see all the goodies they have. her favorite is hands down the raw bar!

From the owner: Duke's Pet Den specializes in all natural pet food and treats for dogs and cats. If we don't carry…read morea specific brand of food, we will order it for you. We are starting our delivery services to accommodate our customers who don't have the time to get to the store, or just want the convenience of the goods at your door.

do not go here. the groomer kept my dog for 8 hrs without food or water, sliced open the back of…read morehis ear and skin was hanging off. they lied about the injury. never notified us about it and held off pick up so we wouldn't see it bleeding. then they wouldn't let us see him up close when we tried picking our dog up. he needed emergency surgery

From the owner: In PetTownNJ we are the best choice for pet care in the Jersey area!…read more At PetTownNJ, we know every pet is special and different that is why we offer personalized service with expert groomers, high-quality products, and a safe, environment. Book today and let your pet look and feel amazing!

Forklift Safety Certification Class.... I researched many different places to get our employees…read morethru a Forklift training class. I am so thankful Barclay was the one who stood out most to me. Today we had the pleasure of meeting Barclay's trainer Rich. He was an absolute gem and so knowledgeable. Most of the guys had the "I know what I'm doing already" attitude about taking this class. But guess who was the most surprised and took in the most information? Those same guys! Rich was very engaging with everyone and really did a wonderful job in every aspect of the training. Being able to hold the class at our facility was another amazing plus! If you need Forklift training for your business.. Look no further - we have been thru it and can confidently say, You won't regret it with Barclay! ** DANA TRANSPORT of Bridgewater NJ **

Legitimately only giving this review because the dbag in the picture below turned right on a red…read morelight and cut me off (I was going straight through a green light), proceeded to speed up Stelton and blow through the next light, which was red, and then when we were both at the following light--ALSO RED, GOOD THING HE SPED SO FAST!!-- I looked over at him and shook my head. He then pointed to his head and make a motion with his hand, basically calling me crazy. He drives like a real inconsiderate a-hole, so I can only imagine how they service their clients.