Swung by this place (first time at a Petco) being a non-pet customer to get a bird feeder…read more Was pleasantly surprised to see some pets like guinea pigs, mice, parakeets, fishes and even chameleons on sale and their enclosures were fairly well maintained. They have a huge shop with so many pet needs and pet grooming salons. My kid had a fun time thinking he was at a zoo. The parking is huge as it's attached to a common shopping plaza.

I have been bringing my 'Kofi' for almost a year now and the grooming service has been EXCELLENT!…read moreSpecifically I'd like to call out his groomer 'Pollette'! She is PHENOMENAL! Her professionalism and care for my fur baby is top notch. I've even chatted with other customers and they all love her.

Everyone was always professional, polite & positive when helping not only myself but others.read more

I like to support small business and so I have been frequenting this establishment for maybe about…read moreclose to two years. However, it's been unpleasant the last handful of visits and for very simple reasons. On my most recent visit, I was the only one in the store. Upon entering, I was seen by about three employees leisurely clustered at the register area. They positively saw me and said NOTHING. Uh, okay. Hi to you all too. Of course the silence continues throughout the moderately quick shopping trip so not one offer of help or pleasantries are offered. Come checkout time, not that the amount should matter AT ALL - but I did give them a fair share of business - all they said to me was "All set?" - never mind if I found all that I needed or not, etc. If they could have simply accepted my money for my purchases without having to exchange any communication or acknowledgement of me, they definitely would have. The kicker is, at the close of sale, they hand me my receipt with a "have a nice day" and not a blip of thanks, not even in response to me wishing them a good day in return. And if the more senior, elderly looking woman off to the side of them was any form of management or owner, she saw me too but grumpily kept her mouth shut and her face remained expression-less. Company culture, even small business, comes from the top. She was obviously the antithesis of exemplary conduct. And if no management was present on-site, it is evident that they do not train, focus on, or care about simple retail business etiquette. There is absolutely zero customer service here, not even on the basic level of acknowledging a patron or thanking them for their business. Either this establishment knows zero customer service and/or they are collectively racist. A little bit of honey goes a long way! It's not that hard. Grin and bare if apathy fills your heart and you must force yourselves to be customer-friendly. This. Is. A. STORE, yes?? Want to keep bringing in business, yes?? They have rightfully lost my business and I will be passing on the word of their lackluster etiquette.

Great experience compared to other reviews! I was skeptical at first because of the reviews, but…read moreeveryone seems to care about the welfare of the puppies. We got our Pomeranian here. If we were to look for another puppies Shake a paw would definitely be on the top of our list.

There's a reason all the New York Long Island locations have closed due to them selling puppy mill…read moredogs . They can claim all they want that their dogs are not from a puppy mill but no reputable breeder will sell their puppies to a dog store . Not one . I had the misfortune of not understanding this when I purchased my miniature schnauzer from them 13 years ago. She always had health issues all her life and eventually died of seizures . Yes she lived a decent life span but looking back her "paper work" you can clearly see that she came from PA at the time exactly where one of the biggest puppy mills are . Honestly you have to think to yourself would any responsible breeder sell their dogs to a store like clothing ? No . I am now working with a reputable responsible breeder that I've been waiting for 6 months now for a puppy. I have visited his home , met the champion parents / adults . I have extensively looked into his breeding credentials and the very trackable pedigrees his schnauzers come from . I personally have visited his home . No kennels, no glass cages no puppies in sight . He breeds his dogs for the love of the breed and the standards . He has freely invited me and other clients to come visit his home at any time to visit his dogs. They are walking freely in his home in a very well to do neighborhood . I will never regret the time I had with my soul baby but I regret to have purchased her from shake a paw .

The conditions they keep their animals in, besides some of the fish, is horrible and makes me feel…read moreincredibly sad. The rabbits are clearly neglected. The snakes are in horribly tiny setups smaller than your average rack sometimes. The bearded dragons have black beards doing absolutely nothing. Please do not give them your business.

I love how well-stocked and diverse Ocean Gallery is. They have an excellent selection of…read morefreshwater fish, including African cichlids, South American cichlids, catfish, silver dollars, knife fish, guppies, and even koi. Their saltwater fish collection is just as impressive, featuring clownfish, tangs, pufferfish, and gobies. Beyond fish, they offer a variety of other animals, such as different types of snakes, bearded dragons, rabbits, and aquatic snails--an excellent clean-up crew for my fish tank. Their fish food selection, including frozen, pellet, and flake options, is reasonably priced. Additionally, the equipment for maintaining both fish and reptile tanks is affordable and high quality. Overall, Ocean Gallery is a fantastic store that I've been visiting for years, and I highly recommend it!

Unprofessional and rude staff, specially the grooming salon manager Tina, who wanted to charge me…read morean extra fee for late appointment, for being "6 minutes late" as my dog had to stop outside the store to poop. I will never come back and I don't recommend if you truly care about your dog. If they're rude like that in front of a dog owner, I won't trust them with my dog behind the doors. I have talked to Petsmart manager and she apologized and said no fee should be applied for 15 minutes delays. No excuses for the Grooming Salon manager.

STAY AWAY!!!!…read more If I could rate it 0 stars I would! What they did with my bernedoodle is worse than horrible! Staff was rude and ignorant! I left my bernedoodle here today and they made me wait FOUR HOURS just for them to cut him bald! They didn't even try to brush him! HORRIBLE. After a few hours I am seeing cuts all over his body from being shaved.

This review is for the VETCO area of the store & not the grooming or store as a whole…read more Came today for an appointment for my pup. She was receiving a booster for vaccines she got 4 weeks ago. And despite me visiting the edison location without any issues of course n.plainfield seemed to find every an anything to upcharge me for more vaccines, testing and flea preventative treatment. I felt downright harassed when signing in for my pups appointment. It felt like they're trying to nickel & dime for everything because so many stores have closed, this location is trying to carry the whole business on their shoulders by trying to bring in as much revenue as possible. Despite telling the young woman that my dog was on flea meds, she said they weren't good enough and to use what she was recommending. Excuse me? Then she insisted my dog needed to have a blood test. Why havent any of the other locations pushed for this? It was beyond annoying. Despite my appointment being at 4, we didn't leave until almost 5 with all the harassing upselling and waiting our turn to be seen by the vet. There were pleasant and is why I gave 2 stars instead of 1. I understand informing people, but please dont be pushy. Had I listened to this woman, I wouldve walked out with a $600 bill.

Duke Was extremely helpful in the fish dept in what filter to buy and the fish to add to my tank!read more

Frost's Barkery is amazing! Alyssa made an adorable peanut butter cake for my dog's 2nd birthday…read more My dog almost knocked me over as soon as he smelled the cake I was carrying and devoured his serving in seconds! Alyssa was even kind enough to keep in mind that my dog needs to watch his weight, and went lighter on the frosting for him! I would absolutely recommend Frost's Barkery for your dog!

From the owner: Hello. We are a dog bakeryread more

I was so excited when Dukes opened up right around the corner from me. finally a place my dog and i…read morecan walk to together and shop! i have a pit mix and some people can be ignorant and judgmental, but from day 1 Kim and her mom have been so warm and welcoming to both my dog and I. now a few years later athena LIVES for her walks to Dukes Pen den to visit Kim and her mom and see all the goodies they have. her favorite is hands down the raw bar!

From the owner: Duke's Pet Den specializes in all natural pet food and treats for dogs and cats. If we don't carry…read morea specific brand of food, we will order it for you. We are starting our delivery services to accommodate our customers who don't have the time to get to the store, or just want the convenience of the goods at your door.

do not go here. the groomer kept my dog for 8 hrs without food or water, sliced open the back of…read morehis ear and skin was hanging off. they lied about the injury. never notified us about it and held off pick up so we wouldn't see it bleeding. then they wouldn't let us see him up close when we tried picking our dog up. he needed emergency surgery

From the owner: In PetTownNJ we are the best choice for pet care in the Jersey area!…read more At PetTownNJ, we know every pet is special and different that is why we offer personalized service with expert groomers, high-quality products, and a safe, environment. Book today and let your pet look and feel amazing!

Started with this company and found that they were not cooperative Went on auto delivery and…read morethey have a policy of 7 - 10 days for delivery even if they let me rlun out of gas.. So I got another company

Great honest hardworking drivers. We love them here at Spring Lake BP. Angel is the man!read more