Everyone was always professional, polite & positive when helping not only myself but others.read more

I like to support small business and so I have been frequenting this establishment for maybe about…read moreclose to two years. However, it's been unpleasant the last handful of visits and for very simple reasons. On my most recent visit, I was the only one in the store. Upon entering, I was seen by about three employees leisurely clustered at the register area. They positively saw me and said NOTHING. Uh, okay. Hi to you all too. Of course the silence continues throughout the moderately quick shopping trip so not one offer of help or pleasantries are offered. Come checkout time, not that the amount should matter AT ALL - but I did give them a fair share of business - all they said to me was "All set?" - never mind if I found all that I needed or not, etc. If they could have simply accepted my money for my purchases without having to exchange any communication or acknowledgement of me, they definitely would have. The kicker is, at the close of sale, they hand me my receipt with a "have a nice day" and not a blip of thanks, not even in response to me wishing them a good day in return. And if the more senior, elderly looking woman off to the side of them was any form of management or owner, she saw me too but grumpily kept her mouth shut and her face remained expression-less. Company culture, even small business, comes from the top. She was obviously the antithesis of exemplary conduct. And if no management was present on-site, it is evident that they do not train, focus on, or care about simple retail business etiquette. There is absolutely zero customer service here, not even on the basic level of acknowledging a patron or thanking them for their business. Either this establishment knows zero customer service and/or they are collectively racist. A little bit of honey goes a long way! It's not that hard. Grin and bare if apathy fills your heart and you must force yourselves to be customer-friendly. This. Is. A. STORE, yes?? Want to keep bringing in business, yes?? They have rightfully lost my business and I will be passing on the word of their lackluster etiquette.

BEST BIRD STORE IN NEW JERSEY…read more I visited Birds by Joe for the first time about a year ago and was impressed with the store, the staff and of course, Joe. Joe has an amazing selection of beautiful birds (see more here: https://www.youtube.com/watch?v=EJk1fYhzQTw), tons of toys, high quality bird food and treats. However, what really makes Birds by Joe special is their love for birds and their outstanding customer service. Today I noticed that my baby, Dino, was bleeding because his identification ring was too tight on his foot. What can I say? Dino is a big boy! I reached out to a local animal hospital, and they said their bird specialist was not going to be in until Sunday and recommended that I take Dino to Birds by Joe! When I came to the store, Joe and the staff took the ring out in under 30 minutes. They truly love birds and all they want to do is help them. I highly recommend Birds by Joe and will be forever grateful for their kindness towards all birds and my baby Dino. THANK YOU JOE AND TEAM. DINO AND I LOVE YOU GUYS!!!

Sold me two beautiful Conyers they're doing well. Took about an hour to get home, but I really…read moreenjoyed myself there. Keep up the good work guys.

My 20+ year old male cockatiel recently passed away, and left a cockatiel-sized hole in my heart…read morethat needed filling. So, upon a friend's recommendation, I drove the half-hour to the Bird House in East Brunswick and quickly found a new companion. I must say that I was impressed with their selection of baby birds and could tell that all were well cared-for. I would recommend this shop to anyone in the area.

We are customers for al long time period. Boarded our cockatiel, buy their products, and recently…read morebrought home our new cockatiel. Store is clean and owner and staff are wonderful !

When you love your pet (and who doesn't?), it's always nice to have that special store you can go…read moreto and know you'll find what you are looking for. Even if you are looking for sound advice or to do a price comparison with an online retailer. Since we moved to Monroe Township in Feb 0f 2020, Katie's has been that spot for us. Katie's has everything you could possibly need for dogs, cats, rabbits, fish, and lizards. We have always been dog people, and we like knowing that the staff at Katie's Pet Depot is knowledgeable and friendly. It is nice to be greeted at the door by store personnel. It is very simple, but it makes a difference to customers. When I walk into Katie's with or without our dog, I always get a nice welcome. Of course, when I am with our dog, I get an even better welcome, but I am used to that by now as it happens anywhere else that we go. He is just more popular than I am. Our dog eats small bags of kibble because he eats a mostly homemade diet which we supplement with kibble. For that reason, we only use about one small bag each month. Katie's has an exchange policy on dog food: if your dog doesn't like the flavor or brand you buy, you can exchange it for something else. That's good to know when you're buying premium dog food. It is good to know that if our sometimes picky dog doesn't want to eat something, we can always exchange it for something else. We have never had to do so until today. I returned a bag of food that had about 1.5 cups taken out of it. When I walked in with it, I didn't have to explain anything. I was greeted and asked if I had an exchange. That simple. I said that I did have an exchange and went to get a different flavor of the same brand of food that our dog has been eating since he came to us from the shelter in January. I brought the bag up to the front to do the exchange, and it was that easy. We trust the staff at Katie's to help us do what is best for the pets we love. There isn't much more you can say than that.

Amazing customer service, experience, and consultants, I would highly recommend if you're looking…read morefor any knowledge on pet care

It's so nice to shop in a local independently owned store staffed by experienced employees who know…read moretheir customers. Everyone working here is really helpful, knowledgeable, and friendly. The staff carries heavy 50 lb bags of feed out to the customers' cars. You can buy feed for chickens and rabbits here as well as suet and birdseed and birdfeeders. The store carries Mazuri brand feed which is the very best for geese and ducks. They also have Oxbow which is the best brand for rabbits and guinea pigs. Prices are comparable to other stores in the area. The town of South Plainfield recognized this business and a few others in town for their importance in the economy of the area for over 100 years. This store has an excellent reputation. I hope they will be open for another 100 years!

Always great service! Love that they have been around forever! They always help you with anything…read moreheavy. Will put aside something for you to pick up later. And just great people

I've been visiting this store for the last 15 years for my last two cockatiels and all of their…read moreneeds! The staff is super helpful, as I am constantly learning about my babies, and asks about how they are doing every time I come in for new toys and food. They have a great selection of food, treats, toys, and cleaning supplies, and helped me through weeks of deciding what cage was the best choice for my bird and even offered to special order some of my supplies. They sure are the best!

A fter months of research, my husband and I drove 35 minutes to purchase a bird and all necessary…read moresupplies, including a cage. Unfortunately, the experience was extremely disappointing. A woman and a young man were working in the store, but seemed more interested in their phones than assisting customers. I made multiple trips back and forth to the front counter and to the bird area, asking questions questions, and clearly stated I was looking to buy a young male budgie. When I requested help selecting and confirming a juvenile male, neither employee made any effort to assist. I was simply told, "They're all mixed together. It's hard to tell what's over there." We left empty-handed despite coming prepared to make a full purchase. A very frustrating experience and a missed sale.

Stopped in this store on a recent road trip because we like birds…read more Apparently it's a boarding facility as well as a bird store, so there were all sorts of interesting birds to see, including some enormous hyacinth macaws. And from what I know they're pricey birds, so it must be a good sign that their owners board them there. The shop was clean, and the staff was super friendly and knowledgeable. There was an awesome mural painted on the wall.

I bought 2 canaries here for my mother back in October. The staff was so friendly and…read moreknowledgeable. I recently stopped by to pick up food, and the store was EMPTY! Not a bird in sight! I was heartbroken. Where did this wonderful store go?

I got a beautiful bird connected with me the day I got him help these birds find a home and a tip…read moredon't get a bird if you're only going to give them such a little cage if you're getting a bird make sure to do your research and get them everything it needs !

Do not buy a bird from this place unless you want them to die. i bought a baby female cockateil 2-3…read moremonth old. The store condition was poor with many birds cramped in a cage and wings clipped. Cruel these people only care about the money. Our cockateil died one week in and the vet said she had an infection, and that she was under Fed. The vet said it was the stores fault not ours. what they are doing to these birds is cruel.

A review update: I received my cage and I couldn't be happier! It's beautiful and very…read morewell-constructed. The perches and toys that I ordered are also great. I know my bird will love it. Dena was super helpful throughout the entire process. I called a couple of times with a few questions, and she was super on top of helping me out and following up on any concerns I had. My experience with King's Cages has been excellent, from start to finish. Everyone I've spoken to has been absolutely great. Fantastic customer service, and a great product. I would absolutely order from King's Cages again and I highly recommend them to anyone who needs a cage, toys, or accessories.

I purchased my first stainless steel cage from Kings Cages about 8 years ago and we LOVE it and so…read moredoes my Umbrella Cockatoo. I also purchased a powder coated cage 2 years ago that is fabulous for our living area and to roll my bird outside. My recent purchase was 3 wavy perches for our bird room...They are so amazing !!! I only trust KINGS CAGES for my Cages. The customer service is amazing !!! Thier products are outstanding !!! I will always be a Kings Cage customer for life !!! THANK YOU ALL AT KINGS CAGES FOR YOUR WONDERFUL PRODUCTS !! Sincerely, Rhonda (Harbin) Vroman

Great experience compared to other reviews! I was skeptical at first because of the reviews, but…read moreeveryone seems to care about the welfare of the puppies. We got our Pomeranian here. If we were to look for another puppies Shake a paw would definitely be on the top of our list.

Great experience at Greenbrook Shake a Paw. We took home a beautiful baby cocker spaniel. Want to…read morethank Nicole and Brittany for a wonderful experience in getting a new family member Thank you