It hurts me to write this, but I feel I have to share our experience so others can be cautious…read more
We hired Home Repair Dudes, owned by Guliyev Mursal (who also goes by "Mark"), for multiple home improvement projects.
We read 5 star reviews on this company, but no way those reviews come close to what our experience have been.
We are also reading reviews of work he has supposedly completed in the last few weeks and find this concerning, especially since he has told us he was depressed and was in bed, and unable to work. He stated that once he recovered, he would return to finish our project and possibly begin driving for Uber.
The timing and volume of these recent reviews raise serious questions.
Unfortunately, the experience has been extremely disappointing.
At best, the crew seems capable of basic painting, and even that required close supervision. He promised to repair all cracks before painting, but only some were addressed, with repeated promises to come back later for the rest.
We were sold on hardwood flooring with claims of a 100 year lifespan and unlimited resurfacing. Without our knowledge, refurbished wood was used instead. The floors are already making loud squeaking noises.
The turf installation was poorly done. There are potholes throughout, no level surface, and the areas around the trees are messy. Grass is already growing through the turf. Sand was dumped directly on top of the grass and not properly removed, and leftover turf was left sitting on the lawn, killing the grass underneath. turf not anchored and he only used weed barrier around the trees.
Plug covers removed for painting were misplaced, so they are left bare now.
He removed our backyard tiles before even securing a contractor to replace them. His plan was to install tiles before painting the walls, but when he could not find someone, he painted anyway, promising to power wash the walls later because debris from the areas without tiles repeated splashed on the freshly painted walls everytime it rained. 6 months later, the tiles are still not installed.
He told us two months ago, that the person he contracted with, wanted more money for labor and we offered to pay the difference. just so our work can be done.
One contractor he sent out started installing the tiles, before ensuring a leveled surface and before the tiles on the sides and the door was removed. Yet he stated the tile guy was the best in Houston. The contractor also proposed for the new tiles to go the existed tiles.
We also discovered that interior paint was used on exterior trim. We only found this out when workers he sent for touch ups told us directly.
Additionally, drains were not marked before removal, so they were reinstalled incorrectly. This has caused water to collect improperly in our yard during rain.
He built a wine room but has yet to complete it. Lights and shelving are still missing. He placed tiles here without grout and left some areas open.
Although our contract included a kitchen remodel, we chose not to proceed until the existing incomplete work was finished.
We had been paying in installments, and the amount paid now exceeds the value of the work completed. In total, this company owes us around $5000 in work paid for and yet to be done.
Payments made were supposed to cover: Replacement of a cracked window
Driveway touch up
Backyard tile work
Garage shelves
Front door waxing
One kitchen tile
Tiles in two areas in the back
These items are completely paid for but remain unfinished.
He left in December stating he needed knee surgery. When he returned, he gave personal reasons for delays and asked for more time, yet we later learned he was taking on other jobs while ours remained unfinished.
They broke our sprinkler system and promised to repair it but have not done so. They also entered our garage without permission, took items such as a ladder, brooms, shovels, and cords, used them, left them unclean and disorganized, and damaged some. Additionally, they entered the house wearing shoes without using protective shoe coverings.
This contractor has received a number of positive reviews within the past month, which coincides with the time we sent him a certified letter regarding our concerns. This timing raises questions about whether those reviews were strategically posted to offset negative feedback he anticipated.
We gave this company so many chances because we understand the struggles of some small businesses.
Overall, this has been a stressful and frustrating experience.
Mursal is an Irresponsible contractor with consistent failure to complete contracted work,
Exhibits deceptive or misleading business practices and
lacks integrity and accountability in fulfilling obligations.
We strongly recommend exercising extreme caution when considering Home Repair Dudes or Guliyev Mursal, who also goes by Mark.
