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    American Quartz & Granite - Fairfax

    3.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

    Services - American Quartz & Granite - Fairfax

    Countertop installation

    American Quartz & Granite - Fairfax Photos

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    1 year ago

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    2 years ago

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    Mosaic Tile Company

    Mosaic Tile Company

    (49 reviews)

    I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

    I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

    Williams-Sonoma - Christmas cookies!

    Williams-Sonoma

    (27 reviews)

    $$

    Mosaic

    I had an excellent experience at this Williams Sonoma location, thanks to Rhonda (sales associate)…read moreand Tina (General Manager). I purchased a Breville Oracle Dual Boiler espresso machine through a pre-order with this store. When it was delivered, I later discovered there were serious issues with the machine. Not knowing at first, I went back to the store to compare mine with the floor model. That's when I realized something was definitely wrong. Rhonda was out that day, but Tina stepped in immediately and handled the situation with such professionalism and care. She arranged for a replacement, ensured everything was taken care of smoothly, and turned what could have been a very frustrating experience into a positive one. This was not a small purchase--it was a $3,000+ espresso machine with tax--so the level of support and customer service I received was extremely reassuring. You often hear negative stories about customer service, but this store proved those wrong. Tina and her team genuinely care about their customers, and it shows. Because of how well they handled everything, I not only left with confidence in my purchase, but I also bought additional items and will gladly continue to support this location. Thank you to Tina, Rhonda, and the entire team for going above and beyond!

    When I checkout the staff are nice but sometimes I feel they are a little too chatty with each…read moreother and ignore me when I need it. I guess there is a delicate balance between letting someone shop and pestering them. The store can be a little untidy. I actually go here to browse and mostly buy the big ticket items online as the items in store don't feel tidy. I will pick up for items here to avoid minimum shipping costs. The scones here are very buttery so I prefer the ones sold at world market more. The have hard to find items like teas and jams from Fortnum and mason.

    American Quartz & Granite - Fairfax - kitchenandbath - Updated May 2026

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