I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

While running errands, I passed by the store and had to go in, of course, I mean, it was literally…read morebeckoning my name! Lol (pun intended) This is a high-end, kitchen and bath store with the most gorgeous bathtubs and appliances in a glistening setting. The show room is absolutely stunning, and it was very quiet, except for the sales person, but they just opened and they're kind of off the beaten path. They are located in a little alley that connects one of many parking garages to the Mosaic District shopping center. Unless you were looking for them, you wouldn't necessarily see them and you would only pass by them if you parked in that specific garage. I was only window shopping, a.k.a. drooling like a kid in a candy store, lol, but if you're looking for some beautiful kitchen appliances and unique bathrooms & décor, then this would definitely be a place to check out.

Nice studio. Zero customer service. I would suggest making an appointment. My husband and I had…read morepurchased items online and were curious as to what they looked like. No one asked to help us.

We ordered all of our cabinetry from Kleppinger group a decade ago. The cabinets were quality and…read morewe have been pleased with them. As might be expected after all this time, hinges on the Lazy Susan failed. We called and asked if the group did repairs. They did and they came out and charged the standard $250 service call. At that time we were told that the hinges might hold for years or maybe months. A few weeks later they failed. Rather than stand by their work, Kleppinger told us that for $350 additional dollars, they would install new hinges for us. Had we known that a $250 repair would only last a few weeks, we would have elected for a hinge replacement at the start. We had hoped a company of this caliber would stand by their work and had hoped for a more customer oriented response.

The folks at Kleppinger Design treated me like I was their only customer--and they didn't even make…read moreany profit from me! I was missing a small piece of toe board from my Mid Century cabinetry. I called every supplier in the DMV area who sells Mid Century--no one wanted to help me except Kleppinger Design. Not only did they order the toe board for me, they cut it to my desired length and had it ready for me to pick up. Excellent customer service, thank you so much for helping me!

Really like this Pottery Barn location. The big. loft like space was a nice way to showcase their…read morefurniture and decor. The staff was friendly and helpful but let look around and shop at my own pace. I'll be back!

We came here to try out a chair we found online. We didn't want any pushy sales people and had…read moredecided to leave if they tried to give us a sales pitch. Just wanted to try out the chair before we bought it. The sales person answered a few questions and told us about available options and delivery times with zero pressure or sales pitch. We haven't ordered yet but when we do, we can call her to order without having to go back to the store.

Consistent first class service! I have no words to describe…read morehow Frank has gone above and beyond to accommodate me, my very tiny budget, my many questions and requests! I truly appreciate his professionalism, patience and kindness. Where everyone else and everything was a challenge, Frank and his team (from measurement team to install team) were flexible, respectful, helpful - it is simply refreshing. I am grateful to have them provide and install the countertop for the kitchen, thank you!

They did a great job and took their time putting in porcelain for our fireplace. Some of the pieces…read morehad cracked and they replaced with new ones before installing so I appreciate all the hard work and attention to details

Why would you pay good money just to have the installers drill multiple holes in the back of your…read morecabinets to find the studs in the wall? This is a basic detail and the installers were so lazy they drilled 7 extra holes in the back of my cabinet. Do not waste good money.

Buyer beware! I purchased a cabinet, mirror and had granite cut from off the floor 5 years ago. The…read morefaucet hole was not centered and the sink has been cracking in the last 4 years. This is in the hall bathroom so it doesn't get used that often. When contacted once it was installed and I noticed the faucet hole wasn't centered the sales mgr said there is nothing they can do. I know they wont care about the cracking that has been getting worse in the sink. Complete waste of money!

I don't even know if GBK is still in business, but more than 10 years ago, GBK (Adem) installed a…read morenew shower stall in my basement. Now...more than 10 years later, I decided to redo the shower because a renter's father messed up the hardware. A company demo'd the stall and there was not one bit of moisture or mold in the area, and the area was perfect for a reinstall. They did a wonderful job. It's difficult to keep a basement shower free of mold!

Easiest, best 5-star rating I've ever given. Look at my profile, I am a normal yelp person for…read morerestaurants etc., like yelpers are. Working with Globe Bath & Kitchen (GBK) was phenomenal! Under-budget from the original loose estimate, on schedule, great result -- everything you hope for in interior remodeling. We've already given them repeat business, and at times we look around our house and point out what we'll need GBK to improve.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

I had an excellent experience at this Williams Sonoma location, thanks to Rhonda (sales associate)…read moreand Tina (General Manager). I purchased a Breville Oracle Dual Boiler espresso machine through a pre-order with this store. When it was delivered, I later discovered there were serious issues with the machine. Not knowing at first, I went back to the store to compare mine with the floor model. That's when I realized something was definitely wrong. Rhonda was out that day, but Tina stepped in immediately and handled the situation with such professionalism and care. She arranged for a replacement, ensured everything was taken care of smoothly, and turned what could have been a very frustrating experience into a positive one. This was not a small purchase--it was a $3,000+ espresso machine with tax--so the level of support and customer service I received was extremely reassuring. You often hear negative stories about customer service, but this store proved those wrong. Tina and her team genuinely care about their customers, and it shows. Because of how well they handled everything, I not only left with confidence in my purchase, but I also bought additional items and will gladly continue to support this location. Thank you to Tina, Rhonda, and the entire team for going above and beyond!

When I checkout the staff are nice but sometimes I feel they are a little too chatty with each…read moreother and ignore me when I need it. I guess there is a delicate balance between letting someone shop and pestering them. The store can be a little untidy. I actually go here to browse and mostly buy the big ticket items online as the items in store don't feel tidy. I will pick up for items here to avoid minimum shipping costs. The scones here are very buttery so I prefer the ones sold at world market more. The have hard to find items like teas and jams from Fortnum and mason.

Although we ran into a minor setback, Adnan and his Dad work it out to ensure we were completely…read moresatisfied. Their service is impeccable and the work outstanding!

Palmyra Stone was great. We contacted them to do a counter with an incredibly short turnaround…read moretime. They had a big selection, and the customer service was phenomenal. Fiorella and Adnan were great. I appreciate their effort to complete the job and make sure we were satisfied.