We used Biltmore for a bathroom remodel in the summer of 2022. It took 3 months and cost $67,000. It was an absolute nightmare working with Dave at Biltmore. He flooded our basement twice with an incorrect installation of a water softener. If we hadn't been home our entire basement would have been ruined. He flooded our family room ceiling (see photos) twice. They fixed it (twice) but it still looks lumpy, and ceiling paint was splattered all over our accent wall.
At the end of the project, there were many things we were unsatisfied with. We requested a discount off the final invoice. Instead of granting us the discount, he threatened to put a lien on our house. He bullied me and convinced me that "this is not a problem" when it was. He came to my house when I was alone (I am a female) and picked a fight with me, insisting that my concerns were not valid. "There's a grimy film on our tile," I said. And his response was "That's just the way the tile is; there is nothing wrong with it." He lied to my face multiple times, made empty promises and he cannot be trusted.
Here is the list of all the problems we encountered, that were never fixed:
- The workers didn't follow the design. The bathtub niche placement was incorrect and the shower niche didn't use the bullnose. We paid over $300 for bullnose but that was never used. We requested a discount for that, but it was not honored.
- They left a residue on the tiles. Many of the tiles have a grimy residue that will not come off and is a result of them not cleaning after they grouted. There are bits of grime all over the floor and it's very annoying because it's really visible and I can't get it clean.
- The workers used our guest bathroom to clean their equipment and got dirt all over the counter. Some of that dirt landed in my dental retainer, which I had left on the counter.
- They installed the wrong drain in the tub. I had to correct them to get them to change the drain.
- The bathtub faucet never arrived and Dave lied about "looking everywhere" so they could continue the job. I got frustrated one day and searched for the faucet online myself. This faucet was available from the Kohler website and at the Ferguson website. I ended up purchasing the faucet myself so that the project could continue. Even after that, Dave swore up and down that he was checking for the faucet online every day.
- Because they had to install the bath tub faucet after the tile was in place, they ended up scratching the tile around the faucet and it's very visible.
- The person who sold us the job quit working for Biltmore before the job started. As a result, the design wasn't monitored and mistakes were made in the design.
- The "project manager" (Jamal) entered our home without our permission. We removed the lock box from the door and told him we would not be home until 8:30 am. Despite this, he walked into our house (we accidentally left the door unlocked) while my husband was taking a shower. Contractors should not enter your home without your permission.
- The counter top caulking to the wall is completely cracked.
- The bedroom carpet threshold is messed up. There is a big lump of carpet and when you walk over it you can feel the tack strip under your feet.
- The medicine cabinets they ordered only came with 2 shelves. I had to buy additional shelves myself.
- Dave promised to come over for one final walk through with his workers and he never did. The workers showed up, but he wasn't there.
- Cabinet handles are not level.
We are currently exploring legal options. This experience was a nightmare and I highly recommend against using Biltmore. read more