Beware hiring this company. Below is the nasty response from the company's new owner. Feel free to read the entire explanation below of how the company failed to do a proper job.
I bought the assets of the company--not the company, not its liabilities.
Post what you want, and piss off.
Philip Guthrie
American Powerclean LLC
9893 Georgetown Pike #518
Great Falls, VA 22066
571.310.0551
Hello Phillip,
I agree with you, all 13 boards are not correct. I want you to replace and re-stain all 13 of them with the proper, pressurized wood and matching wood chip color. On all my original proposals, not one company told me that my deck would require "non-standard" wood to replace. In addition, I talked to Home Depot and they said my size is a standard size.
I am attaching photos of my deck that clearly show issues.
If you choose not to honor your company's satisfaction guarantee, I plan to take your company to small claims court and post the following review below on Angie's List, Home Advisor, and Yelp.
Sandra Carroll
My post will be:
American Powerclean, LLC of McLean, VA, has sadly gone downhill. Under old management, in the late fall 2018, I had my deck power washed,13 "pressure-treated" boards replaced by screwing them in, and then stained. Unfortunately, the company did a horrible job on the board replacement. The boards used were smaller, thinner and nailed in. Plus the stain was incomplete. When I complained, former management came back to replace, screw in and then re-stain the new boards. I left on a long vacation. This spring I discovered some of the boards are sagging and curling up, which is a hazard in walking on the deck. In addition the wood was not pressure treated, since sap was coming out due to the heat. The "new" boards are indeed smaller and thinner. Maybe old management knew they were selling the company and did not care.
The new manager, Philip, came out and I showed him the problem in the spring. He said he would fix three of the worst boards, but later in the year when he was not busy. It's now fall, and when I inquired when he was coming, he then said he would only fix one board. My friend was visiting and heard his original promise to fix three boards. Frankly, I feel he should have offered to replace all 13 boards.
Because of this I can no longer recommend this company. I used them once before and rated them highly with Angies List, but no longer.
Here is the new manager's recent response to me:
I had agreed to replace one board, and took measurements of it. I have it in my notes and remember it clearly. I agreed to that with reservations because there is nothing wrong with the board, except that it is a standard width and lacks the custom fitting that you evidently expected. If you had problems with quarter-inch gaps, the time to have raised them was during the installation, not after the staining, and not a year later.
Now that you've raised your demands from one to (at least) three boards, you've made it easy for me to say no.
Regards,
Philip Guthrie
American Powerclean LLC
9893 Georgetown Pike #518
Great Falls, VA read more