I recently left this nail bar and have never felt so cheated and disrespected!
When I came into the shop I requested a pedicure w/ gel and acrylic full set on my nails. I asked how much was gel for the toes and she said an extra $20, but wasn't sure since she was just filling in. I filled out the slip for services which was pointless because they continued asking what I wanted the entire time.
I started with the pedicure they gave me all these gel nails to choose, but then when it came down to painting she went and got the regular polish. I told her no gel then she asked all over again my color?
At this point someone was doing my nails, I filled out that I wanted an acrylic full set with color acrylic. They gave me gel to select. I ended up asking is this gel or colored acrylic she then got me a whole other book of nails. Again why did I fill out this sheet if they were this confused? These services were ok, but I did not like feeling rushed, not listened to, and cut repeatedly.
After finishing I went to pay and the lady who was filling in at the front told me my price was $90. I gave my card but said "huh" now I knew it was some sort of discount but even with a discount $90? Sounded fishy.
I don't like arguing so I planned on leaving and not coming back but as soon as I said "huh" she started telling me the breakdown of charges.. which still didn't make sense, I set there trying to figure it out and the manager immediately chimes in YOU GOT A DISCOUNT IT WOULD HAVE BEEN WAY MORE! (Clearly if I came here I was ready to pay discount or not, sense I knew nothing about a discount until I walked in) he said this repeatedly while the lady was talking to me.
I've already paid at this point, the receipt is printed, I'm not arguing just trying to think to myself how the heck is it so much. They both begin again trying to explain the charges.
I began questioning the charges once I saw them on the receipt. They charged me $25 for a acrylic full set, $20 for CLEAR gel(not color gel) which I've usually been charged $5 , $5 for the shape and $5 for add tip overlay. I asked for a set of nails with tips why would I be charged for overlay?? They then tried to tell me what a overlay was and I explained and showed them she cut my entire nail off and added a nail how is that an overlay? The manager began getting loud, after I said they should tell people what they are paying for while doing nails so they won't be surprised at the register. He tells me here I'll refund you $5... $5 that's an insult, I told them to keep it as a tip and I won't return.. he only offered so I would leave I'm sure, not because he knows the charges are bogus.
this whole discount thing is how they get you then they up charge you to get what they really want. Save your energy and don't be fooled by the full bar or discount it's a rip off and the work is not reflective of the cost. They are empty on a busy day for a reason! read more