BEWARE TAKE 5 OIL CHANGE By a person who should have known…read morebetter. On April 4, 2025, at exactly noon, I pulled into a Take 5 Oil Change on Government Street, filled with tempered optimism for what I assumed would be a basic engine and differential oil change--no full spa treatment. I didn't want them whispering encouraging things to my Subaru. Just the oil, please. In and out, like a drive-thru brothel for cars. By 4:00 p.m., the car began jerking and grinding as I was on my way to New Orleans. Other cars flew past me while the poor Subaru clunked toward Grand Bay. I had the car towed home. The next day, with the kind of blind optimism usually reserved for first dates and timeshare presentations, I brought the car back to Take 5, thinking they would magically fix it with their fancy lubes and oils. The technician got back under the car for a few minutes before emerging sheepishly at my side door. He nodded solemnly and admitted on camera that "he was pretty sure the differential oil was low." He then suggested I drive it around the block. You know, like how doctors recommend jogging on a fractured leg. I did what he asked. Unsurprisingly, the car sounded like it was trying to poop out a wrench. He said he'd file a damage claim. Reader, he did not. Instead, I spent the next week chasing down someone--anyone--who would acknowledge that something had gone terribly wrong with my car. Eventually, I was passed along to Fleet Response, a third-party claims handler whose customer service seemed to be modeled on the customer service in Guantanamo Bay. They instructed me to have the car towed to a mechanic of my choosing. I chose. The mechanic said they'd obviously used the wrong oil and confirmed that Take 5 was to blame for the damage. All of it. He submitted his diagnosis directly to Fleet Response. On April 25--three weeks to the day since this whole saga began--a Fleet Response adjuster called me to say they were denying the claim, just like that. The glove didn't fit. In addition to 5 minutes of existential remonstrations, where I explained in very specific detail that the adjuster was a soulless liar whose only objective was to ruin lives for profit, I told her: --The car was in perfect condition before I took it to Take 5. --It broke down four hours after Take 5 touched it. --A professional mechanic diagnosed the problem and blamed Take 5. --There was a video of a Take 5 employee admitting there wasn't enough oil. --It only had 60,000 miles on it. But no. Fleet Response didn't see a connection. For them, the damage was just one of life's little mysteries--like crop circles or how glitter gets into everything. So, I'm sharing this as a warning: if you ever feel the urge to pull into a Take 5 Oil Change, maybe... don't. Unless you enjoy calling customer service while your car oozes fluids in your driveway and you question your faith in small miracles and large corporations.

WAS DENIED DUE TO SKID PLATE…read more I was told that "you should be charged more since you have a skid plate and might be denied service". I ended up awaiting for 2 hours for an oil change and was told my "fluids were topped off" to then later run out of windshield wiper fluid. I recommend checking your wiper fluid before going in.

Very easy buying experience with Peggy O'Brien and everyone else in the building for that matter. I…read moredrove from Gulfport MS to Mobile. It was worth the drive! Peggy was very knowledgable about the product and helped me find the perfect vehicle for my needs and wants. Financing was quick and painless. What a great experience.... Thank You!

After I was rear ended State Farm sent me to Mcconnell Collision Center and I am SO glad they did!…read moreRachel in the collision center makes you feel welcomed and taken care of immediately. They are on your side and want to help you and the prices are very fair. They kept me updated during the whole process of my car's repair. Neil and the other men in charge of my vehicle's repairs did an excellent job repairing the damage. It looks as good as new, if not even better. 10/10 recommend you having McConnell Collision Center repair your vehicle.

Some of the best customer service I've had for getting an oil change. At this location there is no…read moreneed to get out of your vehicle for an oil change which is something I prefer since I have so much stuff in my truck. Dee was the nicest dude and helped us the majority of the time and Pat was running around helping out as well. They ended up giving us a sweet military discount which helped the pocketbook. They also offer offer full service auto care but you'll have to get out of your vehicle for that. Our whole oil change took less than 10 minutes just like they promised. I wish I was still in the area because I would be coming back here for all of my future auto needs.

Please do not think an $89 oil change means an $89 oil change.... what it really means is that:…read more1) You get 5 qts of oil but if your car needs 7 they put that in (no notification) and that oil is about $20 a quart. 2) An oil filter which is not mentioned and happens to be $36 is added but not mentioned - (no notification) 3) You are supposed to get a "22 point inspection" (which is supposed to include tire pressure check - I asked to be sure that was included, I was told yes. I was about to drive out and I asked again.... they had not check that! ("Lumpa Ompa that was one of my service people (the one I originally verified this with) - "OOPS, I forgot!" How do you check the box if you never performed the action? 4) Receipt said "customer ok'd" the windshield wipers - they never looked at them and never asked me about them, let alone did I OK. (no explanation for this one) 5) Oil filter was included..... unless it was not.... mine was on the "Not List" so that was an extra $22 (no notification) Thankfully, I had the money because I was absolutely not expecting an invoice nearly double of my expectation.

While in town touring, our friends had a car issue, and this Firestone shop provided super…read moreexcellent care! They were able to take care of their car the same day, which allowed them to return home safely as planned. Thank you to the Firestone service persons!

Took two cars to get tires changed at 10AM. One of them was a truck and another was a Camry. The…read moreCamry was done at 12. However, the truck was not. We left at 12 and then I called back aroun 2:30 asking if the truck was done. I was informed there was one person in front of me and then it would be my turn. I come in at 4:10, 40 minutes from close to be informed they didn't even start on the truck.

The customer service of Chris and Johnathan (Johnny) was impeccable. They had to order the part to…read morereplace my EVAP system. I was ordered in like 48 hours and Chris called and got me in the very next morning. I will definitely return!!

Chris Wilson is a very honest man who will guide you through your service and will make sure your…read morevehicle is taken care of. My experience has been better ever since i've worked with him. Thanks again!

I had the pleasure of dealing with Leonard Jean-Luis. He was outstanding at getting info I needed…read moreprior to driving in from out of town to see and drive a particular vehicle. Never have I met a more honest and genuine sales person. I highly Recommend Leonard.

What a nightmare. They have had our money for almost a month and have not delivered our car as…read morepromised however our car was picked up last week. We literally have 1 car and no end in site.

The staff is great here and I drive out of my way to go to this location as a result.read more

I have now followed Tracy (assistant manager) to three locations and this one is so great! Lorenzo…read moreis usually the one to handle the actual oil change and he is so friendly and helpful. They really make me feel like a valued customer.