BEWARE TAKE 5 OIL CHANGE By a person who should have known…read morebetter. On April 4, 2025, at exactly noon, I pulled into a Take 5 Oil Change on Government Street, filled with tempered optimism for what I assumed would be a basic engine and differential oil change--no full spa treatment. I didn't want them whispering encouraging things to my Subaru. Just the oil, please. In and out, like a drive-thru brothel for cars. By 4:00 p.m., the car began jerking and grinding as I was on my way to New Orleans. Other cars flew past me while the poor Subaru clunked toward Grand Bay. I had the car towed home. The next day, with the kind of blind optimism usually reserved for first dates and timeshare presentations, I brought the car back to Take 5, thinking they would magically fix it with their fancy lubes and oils. The technician got back under the car for a few minutes before emerging sheepishly at my side door. He nodded solemnly and admitted on camera that "he was pretty sure the differential oil was low." He then suggested I drive it around the block. You know, like how doctors recommend jogging on a fractured leg. I did what he asked. Unsurprisingly, the car sounded like it was trying to poop out a wrench. He said he'd file a damage claim. Reader, he did not. Instead, I spent the next week chasing down someone--anyone--who would acknowledge that something had gone terribly wrong with my car. Eventually, I was passed along to Fleet Response, a third-party claims handler whose customer service seemed to be modeled on the customer service in Guantanamo Bay. They instructed me to have the car towed to a mechanic of my choosing. I chose. The mechanic said they'd obviously used the wrong oil and confirmed that Take 5 was to blame for the damage. All of it. He submitted his diagnosis directly to Fleet Response. On April 25--three weeks to the day since this whole saga began--a Fleet Response adjuster called me to say they were denying the claim, just like that. The glove didn't fit. In addition to 5 minutes of existential remonstrations, where I explained in very specific detail that the adjuster was a soulless liar whose only objective was to ruin lives for profit, I told her: --The car was in perfect condition before I took it to Take 5. --It broke down four hours after Take 5 touched it. --A professional mechanic diagnosed the problem and blamed Take 5. --There was a video of a Take 5 employee admitting there wasn't enough oil. --It only had 60,000 miles on it. But no. Fleet Response didn't see a connection. For them, the damage was just one of life's little mysteries--like crop circles or how glitter gets into everything. So, I'm sharing this as a warning: if you ever feel the urge to pull into a Take 5 Oil Change, maybe... don't. Unless you enjoy calling customer service while your car oozes fluids in your driveway and you question your faith in small miracles and large corporations.

WAS DENIED DUE TO SKID PLATE…read more I was told that "you should be charged more since you have a skid plate and might be denied service". I ended up awaiting for 2 hours for an oil change and was told my "fluids were topped off" to then later run out of windshield wiper fluid. I recommend checking your wiper fluid before going in.

After I was rear ended State Farm sent me to Mcconnell Collision Center and I am SO glad they did!…read moreRachel in the collision center makes you feel welcomed and taken care of immediately. They are on your side and want to help you and the prices are very fair. They kept me updated during the whole process of my car's repair. Neil and the other men in charge of my vehicle's repairs did an excellent job repairing the damage. It looks as good as new, if not even better. 10/10 recommend you having McConnell Collision Center repair your vehicle.

Zero Stars. I do not understand why I can never get anyone to answer the phone. Now they have a new…read morephone system that sends random texts asking what they can do for you and when you respond they still do not get back with you timely. Not 100% sure how they are in business. I have been dealing with them for 10 years and their service is awful. My 2023 AT4 has a transmission issue that is under warrantee and they blamed me for bringing the vehicle without an appointment like I purposely damaged the truck and it's an inconvenience to them to deal with my vehicle. On the other hand a different dealer 6 hours away is going to tow my truck that far to service it and has offered me a truck to drive. I will drive hours if I must in the future for oil changes just to never have to go there again. Awful, awful, awful. Never again. I am considering not buying GM products anymore over this.

I had the worse experience ever with this place. I went to the one on Moffet Road and they put an…read moreoil filter on my vehicle that was too small. That was the last time I drove my car. It was destroyed. ​

I am a regular customer for a few years they have great friendly service and the best manager of…read moreall is finally back Thanks Mr. Darren for your kindness and efficiency. All your guys are very kind. Keep up the good work.

The employees didn't even realize that my vehicle was a diesel. They started to put oil in it for a…read more6.0 but my truck is a 6.6L diesel. This was the team leader mind you! On top of all that, they left the bottom of my vehicle absolutely COATED in old oil. It stained my driveway! Absolutely unacceptable IMHO. DO BETTER GUYS!!!

Some of the best customer service I've had for getting an oil change. At this location there is no…read moreneed to get out of your vehicle for an oil change which is something I prefer since I have so much stuff in my truck. Dee was the nicest dude and helped us the majority of the time and Pat was running around helping out as well. They ended up giving us a sweet military discount which helped the pocketbook. They also offer offer full service auto care but you'll have to get out of your vehicle for that. Our whole oil change took less than 10 minutes just like they promised. I wish I was still in the area because I would be coming back here for all of my future auto needs.

While in town touring, our friends had a car issue, and this Firestone shop provided super…read moreexcellent care! They were able to take care of their car the same day, which allowed them to return home safely as planned. Thank you to the Firestone service persons!

Took two cars to get tires changed at 10AM. One of them was a truck and another was a Camry. The…read moreCamry was done at 12. However, the truck was not. We left at 12 and then I called back aroun 2:30 asking if the truck was done. I was informed there was one person in front of me and then it would be my turn. I come in at 4:10, 40 minutes from close to be informed they didn't even start on the truck.

Chris Wilson is a very honest man who will guide you through your service and will make sure your…read morevehicle is taken care of. My experience has been better ever since i've worked with him. Thanks again!

Today was my first time going to Precision Auto Tune and the service was pretty good. I didn't have…read moreto wait too long. They checked the oil filter, coolant, and AC unit.

By far one of the WORST experiences with a MB Dealership. There's a reason MB Roadside Assistance…read morePOINT BLANK TELLS YOU the dealership in PENSACOLA FL is their preferred between the two. Don't bother calling and leaving a message for the sales to call you back either, because I have called and called an he has not returned a call yet. Avoid this dealership at all costs. It's worth driving elsewhere for ANYTHING.

I had a wonderful and easy experience with Von and I absolutely love my new car. Everyone was very…read morekind and helpful with my toddler who was run around the whole time lol

I was visiting Mobile last month for a college orientation at USA. I had an issue with my tires and…read morelearned Tire Engineers was within walking distance of the campus. I went there and was immediately impressed with the appearance of the building and the friendly and knowledgeable employees. I was treated very well and had no concerns about getting ripped off as is sometimes the case with out of town visitors. I highly recommend this business. As my daughter will be a freshman at USA I have no reservation of sending her there for repairs. This is a respectable business.

Decided to pop in this place for a quick oil change since I was in the area and I'm glad I did…read more This is an Express oil change, it took about 10 to 15 minutes. You stay in your car, they clean your windshield while you wait. Once you're done, you're done. I didn't need a tire rotation and I forgot to ask if they did that but I'll definitely check these guys out again if I need an oil change.

Really appreciate you guys giving good service here. The fleet management company that owns my car…read moreis dragging their feet on approving the oil change. The associates at this location to care of the problem for me.

Every service tech has been trained in customer service. That smile goes along way. Very…read moreprofessional. Appreciate this business.