I recently bought a car from Carvel Motors. The car was in excellent condition. They worked to find…read morethe right car for me and gave me a great deal. I even needed to get the car shipped out of state and Carvel Motors facilitated the whole process for me. I will definitely use Carvel when making my next car purchase.

From the owner: We are a family-owned business serving the Gulf Coast area since 2003. We strive to provide the…read morebest service to help you find the car you deserve, priced to fit your budget. Browse our online inventory of quality used cars, trucks, and SUV's and then stop by for a test drive. If you don't find a car that fits your needs, we can work with you to get it ordered. Buy here pay here!

I am filing this review because I have had ongoing mechanical issues with my 2020 Nissan Altima…read morepurchased through AutoNation Ford, and I do not feel that the dealership has made a reasonable effort to resolve the problems. Since purchasing the vehicle, I have had to bring it back to the dealership approximately six times for repeated mechanical issues. One of the major problems has been the air conditioning. I brought the vehicle in for diagnosis and repair, and while the dealership had my car, the check engine light came on. By the time I picked it up the following week, the light was off. However, about a week later, the A/C stopped working again and the check engine light came back on. Shortly after that, the vehicle developed an even more serious issue where it would not go over roughly 60 mph. I returned it to the dealership, and they have now had it for about another week. During this time, I have received little to no communication or updates about the status of my vehicle. I was recently informed that my warranty has expired and that they will no longer repair the A/C. I was also told that the vehicle needs a motor/engine. What concerns me most is that I have repeatedly brought this vehicle back because of mechanical problems, yet I still do not have a reliable car despite multiple repair attempts. I was told that if I want a vehicle considered "sufficient" or comparable, I would need to pay an additional $3,000. I was also offered a Ford vehicle as an alternative, but it does not meet my needs and does not feel like a fair or appropriate resolution given the circumstances. I do not believe it is reasonable for me to continue paying more money to resolve issues with a vehicle that has had repeated mechanical failures since purchase. Desired Resolution: I am requesting that AutoNation Ford review the full history of my vehicle and the multiple repair attempts and work with me toward a fair resolution without requiring an additional $3,000. I am asking the dealership to consider one of the following: Provide a reliable and comparable replacement vehicle without requiring additional payment; Properly repair my current vehicle, including the engine/motor and A/C issues, at no additional cost; or Offer another reasonable resolution that does not leave me financially responsible for a vehicle with ongoing significant mechanical problems. I am also requesting a written explanation of the diagnosis, the repairs performed, why they are now stating the warranty is expired, and what resolution they are willing to provide. I have attempted to work directly with the dealership, but the lack of communication and the absence of a satisfactory resolution have made it necessary to file this complaint publicly. L. Taylor

Carl Fleeting, Jr was a great salesperson to deal with in the purchase of a car. He was super…read morehelpful and professional. I would definitely do business with him in the future!

I traded in my car and bought a car at this dealer, and here's what I appreciated:…read more1. The gentlemen didn't have the sleazy sales mentality; it was nice to just browse. 2. The paperwork for selling and buying a vehicle was simple, and everything can be done electronically. 3. They were mindful of my time. I informed them how much time I had, and they respected it and kept to it. 4. I had some issues with the car I purchased from them, and they made it right immediately. 5. I would definitely shop here again. 6. They are welcoming and will go above and beyond.

I purchase the wrong car at the wrong dealership. Tameron Nissan service department has me feeling…read moresome kind of way and not in a good way! Wednesday January 8th I made an appointment for Saturday Jan 11th @ 10am for my Nissan Sentra to be serviced due to a loud thumping noise. Arrived at the scheduled only to feel dismissed due the the service manager stating they can't work on my car on a Saturday. ME: HUH! My appointment was confirmed! The Service Manager appeared not wanting to take my car out to test drive it to see/hear the problem after stating he would when i initially arrived. Then the head mechanic was told by him to take it for a test drive. I provided information on what I was hearing...to me the car sounds like something is loose and is about to come apart any day now. After patiently waiting in the waiting room with my 4yr old son, I was informed of the issue. The service manager stated he needed to order a part and it would be in early next week. I asked if he could provide a loaner vehicle. Well apparently loaners are no longer provided. The thumping sound coming from the car I drive my son to and from school in is getting worse. No updates were given Mon/Tuesday so I called Wednesday and told Alex it sounds worse. I was then informed it would be there by Thursday. No updates were given so I call today...Friday January 17, 2025. Service department employee, Aaron stated it was on back order. Why wasn't I informed of this!? Then I asked to speak with a manager to get a clear understanding of how did it go from being delivered earlier in the week to being on back order. Aaron then proceeds to put me on hold. He stated the service manager is busy and he could have him call me back. This car is truly making me think any day now we are going to be stranded. Aaron stated I could leave the car there. Ok sounds great! But what am I to drive in the meantime?! I asked again for a temporary vehicle. I then asked what's the General Manager name...things seem to change. Aaron came back to the phone stating the part has been pulled. Huuuh..Now I'm really! confused. Vince Amen your employees need more training. Now I need to come in Monday for them to work on my car. Again I'm in a car I purchased from this dealership not even a 1yr ago and I sounds like a car been driving through hills and mountains. Why! Vince Amen can I get your insight?!

Well, strike 2 on the parts department. Changing oil on the fleet this weekend, checked on line for…read moreparts prices as would prefer OEM over after market. Looked online for part numbers and prices. WOW filter for the truck is less than 5 bucks. I can get both the Toyota and Lexus filter here, as well as the oil priced fair. Didn't complete online purchase as I will just stop by and get them while I am on that side of town, no need for delivery. Dude behind the counter let me know that price is online only, OK so, I will just complete online purchase and be done. No not possible, on Saturday online purchase won't be completed in the system, gotta wait until Monday. Really? What kind of bullshit is this? I gotta wait 2 days for the online price discount to save a whopping 2.05? No problem, I will just go get a filter somewhere, anywhere else. FYI I spent 15 bucks at auto parts store. This online price point to drive business to the door just blew up in their face, as you can tell I will spend 3 times the money to do business elsewhere. I suppose customer service has left the building COMPLETELY. I would hate to think I lost a customer over 2 bucks because I am sure they spend more than that on advertising to get a shot at selling a truck, but what do I know? I would have given the damn filter to a customer to "earn" the opportunity to sell a vehicle, but I am in sales and make my living in commission and I didn't mention my upcoming purchase potential because that's not how I do things. I am not trying to get anything for free, just the advertised price every Toyota dealer in the state post. I am certain these clowns will see me as the problem since I keep trying to do business with them and they just don't want my money. Ya'll do realize that I buy cars for these parts right? The truck has 98k on the clock and will get traded before it rolls 100 'cause that's where I take the next depreciation hit. Oh so that's why I wanted a OEM filter, looks better to trade with that in place I expect. Side note, my dealer I purchased this from has changed hands and my contact there is now gone, so I am seeking a new dealership to call home for Toyota purposes. Guess who it won't be? Oh well I will give Palmer's a shot next weekend to trade me into a new truck.

Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who…read moredeliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in "had an appointment, was still there for X hours with no communication". After each one, the service manager or Mike responded with "thanks for the feedback, we'll make sure to do better in the future." Clearly, you haven't learned. And to switch the incident around to "Ian leaves bad reviews" is so passive-aggressive I'm not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike's response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn't see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a horrible experience I had. Over 4 hours with zero communication, no apology, and snide remarks.

My wife and I had a positive experience at AutoNation Honda located in Mobile, AL. This was our…read moresecond car purchase from here, the other visit was back in 2012. The car salesman we used in '12 was no longer employed, so they teamed us up Hussain. He was very easy to work with, once he knew what we were interested in he got keys to two vehicles and off we ventured off into the huge parking lot. He was holding the remote panic button up in the air and waving it like he didn't care! LOL! Once we heard the car horns alarming and lights flashing, we knew where our future car was located. We looked at two trim levels of the same model car so we can compare features (EX-L and Touring). I told Hussain that I read online reviews and countless YouTube videos about this car. So many of them, that I felt like I could be a salesman myself on this car but still had questions about a few features. This is where he excelled, he knew the answers to my questions but also showed me the difference on both cars. You can tell he did his homework!!! We took the car for a short test drive. While driving, we discussed the car but Hussain shared some personal stuff about himself. This was cool.....this made us relax more. The next steps in buying our new car were somewhat painful, but all car dealers do the same song and dance. The white shirt guys(managers) walked back and forth from the big glass room in the back of the showroom wheeling and dealing with my wife and I. What secrets are said in this room? Why are they so special? After several price exchanges with the white shirt, I was somewhat discouraged and ready to leave and not buy anything. Mostly because I didn't want to waste an entire day doing this....Just save us time and give me the lowest price up front!!!!!!! After an hour of price arm wrestling we decided to buy. The car we purchased was detailed and "delivered" to us. Hussain helped my wife setup everything in her car. This included Apple Airplay, remote start features, and explained the lane keep assist, front collision avoidance in greater detail. He also made sure we were legal and posted our 20 day temporary tag on the back window. He once again asked if we had anymore questions before we went on our way. I removed the one star for the typical price arm wrestling that went on with the sales manager (Greg). I truly hate this process and always dread buying a new car because of it. Also the white shirt was somewhat nice to begin with, but come to think about it he never congratulated or thanked us on buying the car once we agreed. He was in it for the money only.....Shame on you! Luckily you had a good support group around you and the internet, to help sell the car. The true highlight of this visit was Hussain and John the finance department manager. Both were very genuine in their actions and made our visit a good experience! I would purchase another vehicle here, but let's hope that's another 7 years away. Maybe by then everyone will just the pay the same price!!! Thanks

Their service department doesn't communicate! I will 100% go back to Toyota just for the service…read moreafter the sale

We had the best experience ever at Joe Bullard all thanks to the best salesman Patrick. Pops…read morepurchased mom a new ride! In addition to the selection of new vehicles They have a high quality of Used/Trade-In vehicles with good miles and great prices. Definitely consider for your next purchase.

George was so helpful and amazing. I will always make that drive to get services here.read more

Just bought a car there. I live in Mississippi about 2 and a half hours away. They left on a…read moreSaturday morning and pulled up at my house around 8:30. Free delivery. My sales person was Janee' Morgan and she went way above what I thought any salesperson could do. 5 star review here for her. Do not hesitate. The purchase was flawless and I love my car. Thank you Janee'

If you want a smooth and easy experience purchasing a vehicle, I highly recommend Enterprise Car…read moreSales. Selecting the vehicle I was interested in, test driving it, being approved for financing, and signing all necessary documents took less than two hours! Janee was personable, genuine, and made the process very easy . Best experience I've ever had purchasing a vehicle!

This is the first time buying a new car was actually enjoyable from start to finish. Daniel is the…read morebest salesman I've ever worked with. Doesn't push, unassuming, knowledgeable about everything on each of the cars regardless of model, just delightful to work with. Sales manager gave us a fair trade in value without having to bargain. Financing was easy, again no hard sales or pushing for the extra warranty. We went here because of the excellent service department for the Niro we just traded. The service dept will not sell you maintenance you don't need and in fact will dissuade you from it when you ask for extra things. I love when someone is protecting my pocketbook. Dean McCrary does that from beginning to end!!

Courtesy reminder of your scheduled service appointment on Mar 18, 2026 10:00:00 AM at Dean McCrary…read moreKia-Mobile. View or modify online 24/7 at https://n.xtime.com/m5F9I6y2xwcA1EfuXX, or call us directly at (251) 300-3422. Dean McCrary service department is nearly worthless. The people are nice but they appear to be horribly understaffed .In the three years I've owned my Sorento, I had horrible service three times. The lasted incident was I had a scheduled appointment today for a recall on the rear camera. I got two automated text reminders from the service department to remind me of this appointment. The last one, above, three business days ago. I show up 25 minutes early and was told, sorry my appointment is cancelled because we are training the appropriate personnel, but we called everyone to inform them about the cancellation. Not true. I checked my phone for calls or texts from these guys and there none. So I had a wasted trip. The sales department is okay, but this service department has been combat ineffective for over two years. Reply STOP to opt out. Mar 13, 2026, 10:52 AM

These guys will change the way you think about buying a car! Nothing like the stereo-typical car…read morelot I was used to before I bought my Mercedes from them. I am definately a repeat customer. These guys can definately help you all the way through the car buying process. It was quality service, through and through.

From the owner: We are a small local used car dealership in Mobile Al specializing in high mileage late model…read morevehicles. We have been servicing the area for over 10 years and strive to have the lowest prices in our market.

They are very helpful and also courteous. Rileys auto parts anywhere in the country is my place to…read moreshop. They are the only parts company that I use.

Great service. The guy was professional and courteous. He…read morewas able to help me with exactly what I needed.