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    AutoNation Ford Mobile

    2.1 (72 reviews)
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    I thought car dealers being shady was old news, but today (August 2nd 2025) I learned that integrity is a foreign word to Autonation Ford of Mobile, Alabama. I took in my Ford F-150 (2016 XLT, less than 100k miles) with a view to downsizing and had my eyes (and a test drive) on a 2021 Kia Forte. Priced at $11,599 with 75k miles on the clock. With the trade in on the F-150 I was going to spend around $1,500 to drive home in the Kia. I deliberately don't take my title papers when car shopping so I get at least a day for "buyer's remorse" but this was a good deal and I signed the sales worksheet to accept the deal. Shook hands with the salesman, and the sales manager who said he appreciated my business (in what would have been my second purchase from the dealership in less than 3 years). As the dealership is closed on Sunday (the day after) and I had to be somewhere else, we agreed that I could come back on Monday to complete the paperwork and take delivery of my vehicle. An hour or two after leaving, I received a text from the salesman saying that someone else was test driving the car and they was a high likelihood that they would sell it to them. I replied that I was not going to deal with a company that would renege on a verbal contract. Later, I received another text message that the salesman had confused my intended vehicle with another that a potential customer had driven and asked me what time I could be expected on Monday to close the deal..! Needless to say I will not be doing business with a dealership that acts in this way. I don't have a burning need to sell/buy, but when I do it will 100% NOT be with Autonation Ford. Purchasing a car is a big deal, and today's events have once again proven that car sales is a viper's den of lack of integrity. Stay clear of these people, and make sure you get everything in writing. Take photos of everything that you sign. Document verbal contracts. Autonation Ford - shame on you. Prior to posting this I had forgotten (blanked) how bad they were with my Mustang purchase follow up. Double 1 star reviews - folks, just stay away from this dealership.

    Deal

    I attempted to purchase a car at AutoNation Ford Mobile but over the course of two days I made 8 phone calls, left 3 voicemail messages and sent 3 emails. No response and then I called corporate to see if I could reach someone and they said they would have someone call me back within 5 days. Finally I decided to schedule a meeting via the AutoNation scheduling system and a few hours before my appointment they raised the price on the vehicle by $1500 (see image below). And this was a vehicle they told me they needed to move because it had been in their inventory a long time. Just the kind of shady sales tactics AutoNation dealers claim not to play. Regardless of my poor experience, I wish my sales rep Stanley A. the best of luck!

    2023 F250 Lariat
    Laurent H.

    I guess if I would have read the reviews I wouldn't have come here. But I dealt with them in 2018 while working here from out of town. They fixed my truck and I was good then. Went in Saturday and left with a new 2023 F250 Lariat. Reasonable trade on my 2008F250 and reasonable price on the new purchase. Mostafa was my sales rep and he did a wonderful job. He was able to answer all the questions I had on the new technology (not a fan of). I love my new truck

    This place is horrible, especially with communication and keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the service department looking for my advisor "Robert", I could not get a person at the site on the phone, (twice the customer service kept taking my number and name saying they would relay the message), this was during operation hours..I waited days,( this is now day 9) no-one reached out to me so I called again, I finally got a person that worked at the actual site and was asked who my advisor was.....and was told "we do not have a Robert that works here, well at least not in service" so I texted the number that I received the message on and called again. Another person answered the phone, I asked for Robert. He said "ok let me get him for you," I said I just called, someone said a Robert does not work there, he stated "oh, because no one calls him/knows him by Robert, we all call him Tyler." Finally was told they do not have an on site mechanic to fix an engine problem. I only had the car a few months before had to fix/so called replace my engine, now not even a year later I'm back in for my engine. This time it's leaking oil out of the tailpipe, hesitating to drive and smoking, they kept my car for 2 weeks and 6 days. ......I had to rent a car for those days, he said they had to figure out what was wrong with my car first to see if the damage was covered under warranty , (which it was) I finally got my car on Aug 25, He said he can't explain what happened but the engine just came a loose ..... when I got my receipt, they changed my email address to some weird address, I guess so they can have an excuse as to why they did not reach out to me, but I had previous notifications.I asked about reimbursement for the Rental and was told I had to call/reach out to the 1 800 Ford number/email....I did that, still no response! After all this.....I called yesterday Sept. 3 to tell Jerry the manager that my car started to hesitate again and won't go past 75/80 and the check engine light came on and he had the nerve to tell me that I've been racing my car because I have to keep getting my engine fixed/replaced. And most of the speed limits around Mobile is 65 mph! (I was on the interstate but don't see why that was anything to say to a customer) but a so called new engine should be able to withstand that pressure....right???)! This was a horrible experience and my car is still not fixed!!!!! (Some Proof in photos) . Took my car back Sept 5.....Today is Sept 17.....still no different solution...still no car

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    11 months ago

    Total scam. these people advertise a price then have $1000 processing fee, they try to charge sales tax for an out of state sale, STAY WAY

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    2 years ago

    Things went south on deal and changed my view about autonation ford. That's all I have to sat a out it

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    Andrew's Imports - The lot!

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    **Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

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    Skco Automotive - SKCO Automotive, 
Your Local Preowned Superstore

    Skco Automotive

    (26 reviews)

    Had a great experience purchasing my Nissan Kicks (2021) from SKCO! We got an excellent deal on the…read morevehicle with stand-out support from their staff. Delivered directly in front of our home (from AL to TX) in excellent condition and at an extremely low mileage. This is my second time purchasing from this dealership. Previously, I perused their newly constructed complex and found the dealership to be both clean and modern on the inside. Overall: 10/10 I'd strongly recommend looking to purchase here!

    DO NOT PURCHASE A CAR HERE!! We purchased a 2017 Cadillac ATS. The radio did not work and we were…read morerepeatedly told during the test drive that ANYTHING wrong with the vehicle would be fixed by them. Let's discuss the financing really fast before we get into all of the issues with the vehicle. We were told we had a 13% interest rate. We got the paperwork MAILED TO US they would not give it to us there- and suprise we had a 29.99% interest rate. Wtf! When we discussed this with them on the phone after receiving the paperwork we were told that the interest rates were just high rn and to come back in 6 months to refinance and they promised it would be no issue to get us a lower interest rate. They also financed us through a predatory finance company called Santander which was not the one we were supposed to go through. They will literally finance you through whomever gives THEM the most money for the car and not what is best for you as the customer. We bought the car. The next morning-NOT EVEN 12 hours of having the vehicle the check engine light came on. I immediately called and since it was a Saturday I was told it would have to wait until MONDAY when the actual techs were in. Imagine my surprise when MONDAY morning I call the person that sold me the vehicle, Ryan whom during the purchasing said he would be there for us with this vehicle- told us that he just "sold the car" and that we would have to work with the maintenance dept to get it looked at. It took forever to get the car looked at. We had a previously scheduled appt for the radio. The radio was fixed- THATS THE ONLY DAMN THING EVER TOUCHED- while there we told them the light was on and we were having major issues with the car. The check engine light was on, the transmission was making a weird shutter, and the tires were making a weird noise. They refused to look at it and told us another appt would have to be made. Two weeks later we take the car to the appt for the check engine light. Come to find out it was a shutter system on the front of the car. They told us it was fixed and all they did was CLEAR THE CODE. The next morning I left for work and the light came back on.-surprise. We had also mentioned an issue/shutter with the transmission in the car. We took it back as the light was back on and told them about the transmission. They "reprogrammed" the active shutter system and said nothing was wrong with the transmission and they drove it and didn't feel the shutter. I had reset my mileage before dropping it off and they literally drove the car 3 miles. After leaving this appointment and yet again being told nothing was wrong the light came back on. I was extremely worried about my vehicle and was getting the run around from Skco and it was taking WEEKS to get any appt and nothing was being done so we took it to another shop. My back wheels were about to FALL OFF. The back axels were about to come out of the rear end. Every single bolt was loose and backed out. That was the big reason for the noise/vibrations we were feeling but Skco couldn't feel. We also had them look at the transmission so see about the shutter and Cadillac said the transmission was going out and we could flush it to try and help lessen the shutter- again Skco said nothing was wrong with the transmission. THOUSANDS OF DOLLARS ON A CAR WE JUST PURCHASED. SKCO REFUSED TO ADMIT ANYTHING WAS WRONG AND GAVE US A CONTINUAL RUN AROUND. Fast forward a few months later the transmission fully went out and it was $7,800.00 to rebuild or $10,000 for a new transmission for a vehicle we financed at $18,000. I also had to stack the negative equity onto a new vehicle as I was stranded and was going to loose my job. The new company we bought the vehicle through has been a DREAM. I can call my sales associate for ANYTHING and he always answers and does anything he can do help. I HIGHLY RECOMMEND MULLINAX FORD. Mr. James Hankins is absolutely an angel and will get you taken care of. I even have his personal cell phone number! Save yourself the trouble and do not purchase anything here.

    AutoNation Ford Mobile - car_dealers - Updated May 2026

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