I was looking to purchase a used truck and the used car manager at Autonation Ford made the best deal in town. As usual with best deals, they could not deliver. After several days of excuses I told the salesman that I was going elsewhere. All he could say was " I'm sorry" Needless to say, even if I want a Ford product I will shop elsewhere. read more

My son and I both own Mustangs. My son has a 2011. Well he came to me when he got home from work. Said he has a ticking sound coming from the engine. We had it towed to the dealer to have it looked at since it does have the 100k power train warranty that we paid extra for. Well the keep the car for like 2 day and try to tell my son that the oil filter backed off and drained all the oil out except for a quart. Well 1st of off the oil filter should not have backed off. 2nd of all if it got that low on oil the damn light should have came on to warn him. He has the v6 so no gauge just a light that never came on. They said that they was not gonna warranty it and it was his fault or a faulty oil filter wich it was a K&N filter. I watched him put the filter on and he did a perfect job. I am pissed at this by now. They said that it would be $5600 to replace the engine with the labor. I got online on ebay and found a 2014 v6 with 10k on it. Basically a brand new engine for 1800 so we ordered it and had his car towed to a shop that does really great work and he did the engine swap for $600 even. Story ends like this. I will never use them again after buying one of the Mustangs brand new from them. I'll never take any of my ford's to them for repairs . I will go to Mullinax Ford and be treated better. Also we are thinking to sue them for all the $ we spend to have engine replaced in small claims court. I wouldn't give them 1 star but you have to give 1 just to review. read more

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I dropped my 2019 F150 King Ranch off for repairs to the front bumper after someone backed into it. Upon arriving on June 26, 2020 I first discovered they failed to align the front bumper correctly, so I had to leave it. A short time later the same evening I was contacted stating the job was complete. I returned and found the alignment problem somewhat fixed. After recieving my truck and driving less than 8 miles away I stopped at a service station to buy a soda and inspected the work again, discovering the pant work was damaged in an area not easily visible. I immediately called the repair facility back but they were closing and no one pick up. It was the beginng of the weekend, so I took photos and sent them to my insurance company to complain and for proof of damage. After several failed attempts to speak with management I was finally contacted on July 9, 2020 and returned to Autonation. The manager took photos and sent them to my insurance company and convinced them it was damage cause after I picked up my vehicle, mind you I discover the damage in two places shortly after traveling less than 8 miles, no interstate. I've since reached out to the corporate office to file a complaint and is currently awaiting a return call. I'll afford them an opportunity to correct the issue, if not then I'll be taking them to court as well. It's all about the principle, Autonation was paid to complete a job and failed. read more

I'm still trying to get autonation ford in Mobile Al. to pay for the damages they did to my truck. This happened in January of 2020. I'm going to have to take them to court and they admitted they were negligent. Beware of autonation ford. When my tire fell off because they didn't torque down my wheels they could of injured and killed numerous people. They don't care about safety. read more

I had a great experience at AutoNation Ford. Larry was our salesperson, and he took us out on a test drive, but the Escape we chose was missing the navigation feature that I really wanted. We left to talk it over, and he texted me soon after letting me know that there was another Escape on the lot that had everything I needed. He even sent pictures! We headed back over to take a look, and ended up leaving with a beautiful, brand new, fully loaded Escape. While everyone is extremely friendly, you still do get the high-pressure feeling that most dealerships use. They were very patient as my husband pushed back, making sure that all of our questions got answered and our price point was met. Since then, Larry has followed up with me twice to see if I need any help getting the car figured out or have any questions. That is great service to me - it didn't end when he got his commission. We will definitely be back there for service needs based on the great sales experience we had. read more

I am the Asst. Chief of an ALL Volunteer Fire Dept and our brush truck broke down and we had it towed to these people. With out tell our business lets say this the truck had been there about 2 months and we were waiting on a decision and we were in constant communications and not 1 time did he say there will be a storage charge any time we spoke. Then when they found out they wernt going to do the repair they hit us with almost a 3,000 storage fee? We wont ever take our truck here again. read more

I previously wrote about my used vehicle purchase. I can honestly say my opinion on Autonation Ford had changed 180 degrees. Tyler from their service department and the rest of the service team completely restored my faith in the Ford dealership. I was provided a rental car while the service department properly repaired my dashboard. It took several days longer than expected but was well worth the wait. These guys did a perfect job and I am very pleased. I would suggest deal directly with the general manager if any problems arise. The sales team is good at selling vehicles, but that is about it. The service department receives an A+ from me. Great work, great communication and very satisfied. read more

Thanks to the way Ford dealership handles recalls, which are not the customers fault, we will never buy a Ford vehicle again. We are a family with one vehicle (2009 Ford Fusion). The brakes have a recall, and recently they started acting up (scary)! We called Auto Nation a week and a half ago, and were told that this Friday appointment was the first available time slot. We told the associate answering the call and making the appointment that we only have one vehicle and that we needed it back as soon as possible. We brought it in today, and were informed that they would keep our vehicle all weekend, and not even start working on it until Monday! What!! While we were waiting for a time estimate, our daughter, who has autism, had a meltdown in the car. Why couldn't they have told us all of this on the phone?? So we didn't have to drive all the way over there, and wait 15 to 20 minutes while they were trying to figure out a time?? Since Ford is not concerned with helping out there customers with recalls (probably because they have to fix it for free), we will try to fix this recall issue ourselves, and if the brakes go out while we are driving, we will have dash cam video that it is Ford's fault. I hope they like law suits. Still have a dangerous driver's side air bag too. Nice job, Ford. I hope all Ford dealerships are not this incompetent!! This one ruined it all for us. Toyota or Honda will definitely be our next vehicle. read more

We went to the dealership to purchase a 2016 GMC Sierra they had advertised on their website. It was listed as a Certified Pre-Owned with 26,000 miles. While looking over the Carfax report, we noticed there was a discrepancy in the mileage. Then they came over to inform us there was a typo and the actual mileage was 55,000. Ok, still not too bad on mileage. We purchased the truck on Saturday. Monday while driving it to work, I noticed the intelli-link screen was going haywire. We returned with the vehicle that afternoon. We had driven less than 50 miles. We were informed that the 3 day money back guarantee does not apply to our vehicle. In the middle of all of the financing papers, they had slipped a warranty waiver in. They explained every form to us except that one. We did not even receive a copy of the form until we returned on Monday. They refused to offer any type of help in repairing the issue. I have never dealt with a dealership that completely washes their hands of a vehicle when there are problems that quickly. DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I strongly believe they knew about the issue before selling the car. We test drove with the radio off in order to hear engine noises. There is no way they did an inspection of this vehicle to "certify" it and not notice the display and radio jumping around erratically. read more

I purchased a 2015 Checrolet Camero from salesman Thomas Bethea in February. I have recieved poor customer service since the day I drove the car off the lot. My key broke in the ignition while driving the vehicle on the interstate. I took my car back up there to get a new key but they glued my key back together. Did not offer to make me a nww key phob. In March I took my car to the service department because my brakes was making a noise. The serviceman Jack said that they could not hear it. On May 4 I took my car back to the service department because my display screen went black on my radio. Jack informed me that my 90 day warrenty did not cover it because I was over my 4000 miles. That information was never disclosed by the salesman Thomas. He has never returned any of my phone calls since I purchased the vehicle. I ask for a Manager and I spoke to Roger Marney, who told me on May 5 that he will see if it is anything he can do to help me.. I never heard from him. I got off work early to go to the delaership on May 7 and Jack said that the manager was suppose to call me back. Roger then walked up to me and said, Your out of warrenty sorry. I asked him again if they could atleast meet me half way to fixing the issue and he looked at me and said no and walked away. I have never been treated so poorly by a dealership in my life. My car has been to the service department 3 times and now I am out of warrenty. This is the worst customer service I have ever had in my life and I suggest that you do not purchase vehicle from this dealership read more

AutoNation Ford Mobile - Car Dealers Near Me - Mobile, Alabama

I've been back and fourth on whether or not I wanted to post my experience but I have been thinking about it non stop. I made and online inquiry for a new Ford Mustang GT. I already had a creditor lined up, trade in was detailed and looked emaculate, down payment was ready all I needed was the car I had my eyes set on. I live in Texas but thought this would still be an easy process but it wasn't. I took 1 week for me to close the deal. No bargaining was involved just pure incompetence on their end. As soon as Steven Adams emailed me the forms to fill out, I had them completed and sent back right then and there. He continued to ask me the same questions that were on the forms or when I emailed them he said he didnt get them so I would resend the same email I sent him previously and I would get pretty much an "oh, I'll get right on this and contact you within an hour" after not hearing back I would call and leave a message for Kara. About this time I received a quality assurance email from the GM, Damon. I sent him an email letting him know my experience so far and thought maybe I could work with someone else. 2 days passed, no response. Not sure of the volume of this business but they are terrible at returning messages. After Steven finally got it together all I had to do was sign the contract. Since I'm out of state, Steven said they would fedex the forms to a notary, they would contact me to meet in person to sign the forms and fedex them back. Sounded simple. Kara called and said someone would call me that day to schedule the meet up. Next day arrives and still no call so I called and left a message around 9-10am with Kara's voicemail. 3-4pm rolls around still no call from anyone so I called and left another voicemail. I get home about 8pm and keep in mind it's been a week of trying to purchase this car, I tell my husband everything. I'm not sure who he called but I know he worked his way up to management and he finally got Steven on the ball. Come to find out they forgot or whatever their reason was...no one contacted anyone to send the forms to me. So we've now wasted another day. Moving on, forms finally get signed, my husband makes the 7hr trip to AL from TX and when he gets there, they're the nicest people ever. However, in my opinion still unprofessional. When my husband got back he begins to tell me Steven told him if I post a bad review or give them a mark then they will not get the commission. Steven said Kara works hard and he would hate for her to get a deduction too. He also went on to say money is tight, wife has copd, sales are slow due to the construction they need the commission. How dare you put that on me. You provided shitty service. I handed this sale to you on a platter and you expect me to be not pissed!? My advice to customers purchasing out of state....have the vehicle transferred to a local dealership. Ending on a good note, I have the car I wanted, brand new Mustang GT Premium but it was like pulling teeth to get it. read more

I was extremely happy with this place! I saw their add originally for a 2015 Ford Focus hatchback. I called to have someone who would be available and ready to show us. I was really lucky getting Steven Adams. He was able to show us a new 2017 Focus hatchback with only 10 miles on it! Best part was that we were able to get it for almost the same price. We did the test drive and everything went smoothly! We were about to start finalizing the paperwork and my two year old son was acting up Steven babysat him. I was even more surprised how he warmed up to him. Autonation Ford of Mobile is probably the best dealership in the region. They didn't try to sneak any charges at the end and thinking back from my experience I can't think of one negative issue! We weren't pressured at all . read more

We were referred to AutoNation by someone that knew I had a zero credit score because I've never used credit and Auto Nation could get financing for people with no credit and give us a great deal.. They did get financing approved but they added on about $1000 to the asking price as a penalty for no credit. They added on a mandatory warranty for $2000 as a penalty for no credit plus an interest rate of 28% all of which would end up costing around $25000 for an $8400 vehicle. Then one of them got an attitude when my wife said no to their "deal". We are very glad it didn't work out with them though because we got a beautiful Chrysler 300 from Downey Wallace Auto sales for less than $200 a month and less months than autonation was offering. read more

Walked in this place to get an appraisal on a company vehicle. I walked pass 4 sales people/staff gather at the door that did NOT even acknowledge my existence. Wow really, so I walk across the showroom still NOTHING. I seen a gentleman I knew. And he greeted me I then asked him about getting two vehicles appraised for my company. Stanley Arnold wrote up the paperwork and got it appraisal done by Terry used car sales manager. read more

As someone who worked at a retail parts place for two years, I know things happen trying to get the right parts and get them quickly. I am much more understanding than most, however, after paying over $700 on two parts that were supposed to be there in a week.. one was not, the other was wrong. (I understand it happens) so wait another week for what was supposed to be the right one.. it was also wrong. (it has now been 2 weeks) and the other part i paid for is still not there.. so I come back the next week and i'm Told it'll be here in a few days. It has now been a month since I paid for one of the parts.. and it's been lost. The main part I needed that was wrong twice I ended up getting it at a advance auto same day. And to top everything else off, the sales man had a bad attitude almost every time I came in there. Point is, if you need parts DO NOT GO HERE! you'll just waste your time and money like I did. I will never give them any more of my business. P.s. I am not the type to leave reviews, even negative ones.. but this place is exceptionally awful. And good luck calling them, you'll just get put into a perpetual loop of the automated service. read more

Thomas was excellent. Made the process of buying a car simple. Thank you. I would highly recommend anyone who is looking for a vehicle to stop by Autonation Ford and ask for Thomas! read more

Thank you Larry Payne for excellent customer service. You always do a great job making sure my car is fixed in a timely manner.

I have been shopping around for a new Ford for about a year, and after talking with salespeople at several dealerships I can say that those at AutoNation Ford are the absolute best, especially Steven Adams. As a first time buyer they made me feel very comfortable during every step of the process from test drive to signing the final paperwork. They will do everything in their power to get you exactly what you want without just telling you what you want to hear. I'd recommend AutoNation Ford to anyone. Very positive experience read more

I recently purchased a 2017 f-250 king ranch from Autonation Ford and I could not be happier. Stanley Arnold in sales was very helpful and tended to all my needs in making this a easy process. Stanley even came in on his off day to make sure I was properly attended to. He along with Jason Kerr (manager) went above and beyond to help me with the car buying and servicing process. read more

If you are looking for a great deal and you hate the back and forth of 4 hours in a dealership, go online and make your deal with Stanley Arnold. I traded my Edge in on a F-150, I did everything online, they gave me a deal I couldn't pass up. I drove 2+ hours to get the truck, why? Because it was mucho cheaper than local dealers! Stanley Arnold promised me that the price we had settled on was the price I would pay, in less than 30 minutes I was done and I paid exactly what we agreed on. read more

We worked with Steve Adams in the internet department for a purchase of an 2015 Expedition EL. He worked hard to make our deal work including getting us the exact vehicle we wanted (which he had to locate and bring in), at the price point we wanted and fought to get us what we needed on our trade to make the deal work. I was very impressed with his drive to get the deal done and his ability to effectively communicate via email and text. Many dealerships use their internet departments to drive people into the show room. With automation ford, I was able to do the whole deal through the Internet dept and literally only had to go to the dealership to sign on the dotted line. We were very pleased with our experience and would recommend purchasing through AutoNation. read more

While shopping for a truck 11/13/19 I located a 2016 Dodge Ram 3500 at AutoNation Ford, Mobile, Alabama. I agreed to the asking price but ask as a condition of sale that the basic fifth wheel tow components be replaced under the bed of the truck. Someone had removed the fifth wheel componants and left approximately six large holes in the bed of the truck. The sales person was very knowledgeable of the product and very professional in answering my questions. On 11/14/19 I was contacted and advised The Autonation Ford Used Car Sales Manager, had agreed to intalling the fifth wheel components in order to complete the sale. I immediately traveled back to AutoNation Ford, drove the truck and agreed to the purchase at the asking price. I explained I would sign an agreement to buy the truck and would make a cash deposit for AutoNation to hold the truck until the fifth wheel components were installed. The AutoNation Used Car Sales Manager refused to proceed with the sale. It is my belief the AutoNation Used Car Sales Manager never had any intention of installing the fifth wheel componants. I was very surprised and disappointed at the actions of the Used Car Sales Manager, AutoNation Ford, Mobile, Alabama. There are many businesses in Mobile I feel very comfortable knowing my family and friends will be treated very fairly and I have absolutely no concerns. AutoNation Ford, Mobile, Alabama is not one of these. read more

I took my 2010 taurus there for spongy/soft brakes. I asked them to bleed my brakes and go from there. This did not cure the issue so 3 days and several calls later they miraculously tell me they found the issue. My rear rotors, pads, and calipers needed replacing. Cost would be $1000. I declined and took car to diffetent shop. In 30 minutes they found master brake cylinder bad and charged me 150.... nothing wrong with any if the parts listed by dealer. Would not recommend this dealer for work. Oh, and when I came back to pick my car up from Autonation, my battery was dead and they had to jump start it. The battery was only 4 months old and they cracked the case around the positive post. Had to spend another 150 on new battery. read more

Bought a new 42K 2012 Mustang GT from Treadwell Ford, Mobile, AL, in the fall of 2012. I had x-plan pricing (supplier pricing) so the price haggle was seamless. I liked the car and the price, so I bought it, and they washed it before I picked it up. I noticed 3 nicks in the paint, down to the primer, on the front bumper when I picked it up. It looked like someone had rear ended another car lightly with my car. I had them document the damage before I drove away and asked them if they would repair the nicks in the paint. Yes, no problem, was the answer I got. Kewl. So, I took a couple days off from work the next week and brought the car in as pre-scheduled. Went to pick it up a day later and it literally looked like someone had taken white out (car is white) and dabbed it over the nicks in the bumper. The touch up paint didnt even match my car. I was pissed. I told the salesman that it wasnt acceptable, and that I wanted them to repaint the entire front bumper and give me a loaner car while they did so. They agreed, and put me in a loaner (Enterprise rental) and kept my car for a week. The pisser was that they wasted a couple days of my time with the original B.S. non matching, touch up repair. Why would they dick me around like that? Did they actually think that as the purchaser of a 40,000 car I would say OK, no problem, when confronted by their RIDICULOUS attempt at a REPAIR!?!? So, I pointed out that they had wasted my time with the fake repair, and I had taken time off from work and lost money, so I asked them when they had my car for the second repair to fill my tank to make up for the two days I took off for the 1st B.S. repair. They said they would. When I got the car back, no full tank. I asked them again to fill it for my trouble, lost money, and wasted time, but they refused to do so, stating they had lost money on the deal with having to repair the bumper, but asked me to give them a good review when I got the Ford survey. Yeah. Right. Wasted my time, cost me money, lied to me, didnt care. read more

Had a great experience buying our used Expedition at this dealership. Walter Forrest is the BEST salesman -go see him! The rest of the staff was a pleasure to work with - we would buy another vehicle from them in the future. Definitely worth the trip! read more

Decent price but incredibly customer poor service from start to finish. Steve Adams did not return phone calls or answer questions when he said he would; couldn't open the trunk of the vehicle manually or with the key fob. Still told me how "comprehensive" their inspection process is!; issued an Alabama 20-day temporary tag with an expiration date only 10 days later; typed the wrong name on the title transfer document which caused delay in registering the vehicle; waited 10 days to mail the title and other documents to the DMV; initial offer for my trade-in vehicle was $2000 BELOW KBB value. read more

I love my vehicle I got there, and I got a great price on it, BUT customer service is extremely poor there I couldn't hardly get phone calls back I had to call over and over to get someone to talk to me, we drove 2 hours and the sales knew we were on our way but when we get there he is no where to be found so we're waiting like an hour to even get started which normally wouldn't bother me but considering I have 2 baby's it was a little frustrating, then I felt like they wouldn't work with us at all (the finance department is the WORST) he kept trying to get us to buy extra crap after I said no about 50x and haggling the price to try to get us to so we ended up walking out and we were chased down and after 8 hours ended up leaving with our vehicle. I wouldn't go here again personally that isn't the experience I want I have to have good customer service, but the vehicle we got is a good one so I'm thankful for that I guess all the trouble was worth it. read more

I unfortunately have had to use many body shops over the years and I will have to rank AutoNation Ford in Mobile as one of the better experiences I have had. As a USAA member I can only take my car to approved body shops and this was the only one in the area that i haven't tried out yet (I'm not a bad driver, the rest of the world is) so I thought I would give them a try. My 4 stars would have been 5 but they were booked up a few weeks out so it took a little longer to get my car into the shop to be fixed. However once I did drop it off they turned around and fixed it in an adequate amount of time per the damage to the vehicle. If you choose to do business here ask for Rachel Boyington, she did a great job keeping in touch with me and handling the process through my insurance company. read more

Cancelled gap insurance in March of 2017. Still to date have not rec'd the refund. Called the underwriters of gap insurance and they told me that the invoice for refund was issued to Auto Nation on April 7th 2017. That was 5 1/2 months ago. I have made several attempts to call the dealership. Was told 4 weeks ago the check had been sent out. When I try to call back..someone takes a msg and states someone will call me back. so far have not rec'd the call back or the check! read more

I was thrilled with the buying experience I got a great deal on a used car and even got them to warranty the AC because when I bought it the AC wasn't working. They put freon in it and said if it quit working tbey would fix it well two days later it wasn't working so I called to let them know so they could fix it and that's when I started getting the run around. I brought it in dropped it off to only be told that tbey detailed it (which wasn't done when I bought it which I wasn't happy about) but I had to take it to someone else. The place tbey told me to take it to doesn't exist then the number tbey have me to call was wrong. I emailed the salesman twice with no response then talked to the manager who said to bring it back and never once apologized for telling to take it to a place that didn't exist or giving me the wrong number so after I took it today I hope when I pick it back up it will be fixed finally and I can actually drive it read more

Well, scratch the review above that I previously wrote. In fact, I deleted it. The truck is a lemon and the dealership is a joke. The truck has been sitting in our driveway the whole time waiting for the title work etc. The truck was purchased for my son to drive to and from school which begins in early August. We have not even used the truck. I started the engine one night after work to keep the everything working until the truck can be used on a regular basis. The AC is hot as heck and also noticed the rear end is leaking like crazy. Autonation Ford Mobile sent us to Pep Boys because they are supposed to be a service partner with AutoNation. Pep Boys does not work on rear ends so we had to bring the truck to another shop. Well, guess what, we can't find another shop who will agree to accept the warranty. Contacted AutoNation again and they insist we pay the $200 out of network deductible. Keep in mind, this is for a truck we have owned for 2 weeks and have not yet driven. The title has not even arrived yet. But this is not the biggest concern, we have to find a shop who will accept this aftermarket warranty. General Manager of dealership claims he is concerned and wants to help, but we have seen nothing from him to indicate he is willing to help. The salesman gave us the run a round for a few days because he is being told what to do from managers. Here we are with a truck we paid our hard earned money for, ac broken, rear ends leaks, no shop will accept the 60 day warranty and dealership acting like they are doing us some great favor. Warning to all AutoNation potential customers......BEWARE....especially the rattlesnake, bushwhackers at AutoNation Ford Mobile. read more

I had written a previous post about my experience here which was horrible and a Christina M from AutoNation Ford Mobile commented that I should call the General Manager to see if they could make my experience a positive one. Her comment was clearly disingenuous because I tried calling the General Manager. I called 5 times and left 3 voicemails (when it was confirmed that he was in the office) and he IGNORED all of them. A week later Lester called me on the "GM's behalf". Lester looked up my case in the computer and said, "Well I'm not seeing that we did anything to your car so we shouldn't have charged you." EXACTLY. Confirmation that nothing was done but Ford still charged me $115. Lester later came back and told me that because I had gotten my car fixed somewhere else (for $200 instead of $700) he couldn't help me. He said I could bring the car back in and let them fix the window minus the $115 but that would still cost me $585!!! Do you know how ridiculously stupid that is? I will NEVER EVER go here EVER again and I will tell everyone I know about this horrible experience. read more