I bought a new 2026 RAV4. These cars are so new even the dealers are still figuring out how…read moreeverything works. I had a defective map light & when I took it in, Drake had a look and discovered a new way these work that neither of os had suspected (it was still defective but we learned something in proving that). And then I stopped in & had a question about navigation and we had difficulties getting Android Auto to show any nav apps on the car's display. Google maps, Waze, none of them. But he maganged to eventually sort that out 2. Gotta say Drake rocks!!! If you need help with your car at Eastern Shore Toyota, he's the man to go to!

We were visiting from Texas and stopped in to at the Rav 4 Hybrids. Shannon Josey was our…read moresalesperson and she was so patient with us as we changed our minds and decided a Highlander might be a better fit. The deal was fast and fair, and my Highlander was delivered to me in TX within the week. I am very happy with the salesperson and would recommend Shannon to my friends for a great experience

Want to give a shout out to the service department manager and staff, we took our 2020 Telluride in…read morewith some difficult to diagnose and fix problems, and although it was not the smoothest process they were very professional and worked through the issues, treated us with kindness and respect, and i was so impressed and grateful ! I think we ALL should remember that we take PROBLEMS to service departments and it is not easy to resolve them all quickly and easily, would use them again ! Todd

If I could give this place 0 stars, I would…read more I brought my car to this Kia dealership for a routine 30,000-mile maintenance. My vehicle was in very good condition with no issues prior to the visit. I paid $682 expecting professional service. Immediately after picking up my car, I noticed a loud, constant noise coming from the passenger seat area that had never existed before. I gave it a week to see if it would resolve, but it did not. When I returned, the staff dismissed my concern without even properly inspecting the vehicle and told me nothing was wrong. I clearly explained that I was about to complete a long-distance PCS move from Alabama to California and needed my car to be safe. The store manager showed no concern, refused to take responsibility, and sent me away in a vehicle that had developed a new issue after their service. During my road trip, the situation worsened. About 5 hours into the drive, my AC stopped working completely, forcing me to drive for 5 days in uncomfortable and difficult conditions. The noise also became progressively worse. This was extremely stressful, especially as a military family during a PCS move. I trusted this dealership with my vehicle, and instead I was dismissed and left dealing with worsening problems across the country. I have records of my conversation with the store manager regarding this issue. Due to the lack of accountability and the safety concerns involved, I am escalating this matter to Kia corporate and am prepared to take further action to pursue a proper resolution. I am very disappointed in the lack of professionalism and customer care. I would not recommend this dealership to anyone.

I came up here to get my oil changed and tires rotated and they are so friendly and welcoming. I…read morehad the best service they even treated me to a car wash. I will continue to buy cars here and also continue to get them serviced here as well.

Was told I was approved with no money down by Randall and Lebaron..was turned over to Kala and…read moreCalvin. Looking for a used pick up. Was told cheapest was 36k. Too much for me. Calvin said he could get Chevy Cheyenne all day every day. 2 weeks later I still ha e no vehicle. Cannot get phone calls returned. Left msg twice with Randall voicemail. Calvin acts like he could care less about helping me. Finally said I would consider a SUV, still have not heard back from anyone. Calvin said he would call me back. He didn't. Extremely disappointed.

Kameron did a great job with the new car purchase. He was with us every step of the way and…read moreanswered our questions with ease. Yes, he's young, but has a great spirit. The team overall was a pleasure to work with.

My wife and I recently purchased the Hyundai Palisade Limited from Eastern Shore Hyundai. We…read moreabsolutely love it and we had a budget to buy virtually any vehicle we wanted. We chose the Palisade for its up scale class and attention to detail. The excellent warranty and excellent ratings from Consumer Reports. Our Salesman John Murphy was an added bonus. John Went the extra mile to find us the perfect vehicle and was personable and found us the answers we needed . Thank you John and the folks at Eastern Shore Hyundai.

This is an amazing place to get your next vehicle. No fussing with pricing, their honest and…read morerespectable.

From the owner: Our Customers love the fact that they can browse, ask questions, drive as many or as few as they…read morewant, and never get pressured. We offer high quality, fully maintained vehicles at awesome values. If you buy here, we really appreciate it, if you don't, we're 100% ok with that too. We are no pressure, everyday people, with normal lives. We make it as relaxing and pleasing as we possibly can, and do so with honesty and integrity.

This dealership is terrible especially in service. Had my 2022 RAM 1500 in for warranty service…read moreseveral times and when I call to setup the appointment I always let them know I need a loaner. When I come to drop off the truck they never have a loaner ready or they can get me one but I have to go to Hertz down the road, wait for and take the shuttle there and then wait 20+ minutes at hertz for them to get their act together and prep the vehicle, not to mention the hertz location has a bad sewer odor. Recently I was having issues with my gauge cluster and it had to be replaced. Tameron had my truck for a month while they ordered the new cluster, they gave it back to me and the dimming function wasn't working. They didn't believe me and had to do a side by side comparison with another RAM to see the difference. I mean come on your guys are that inexperienced they couldn't tell it was wrong? I have a transmission issue and they reprogrammed it once; it still clunks and they say "it's operating as designed". Stay away from this place and stay away from the Service Tech Dave. He repeatedly lies, promises he'll call back when a loaner is ready then doesn't and can't ever fix anything properly. Epic fail!

Dropped off for service and took over 8 hours to change the oil and transmission fluid. No phone…read morecall to update me. It took 5 phone calls to get someone to answer me. Won't be trading in at this dealership.

Halls in mobile has the xmr1000 for 17k and I paid 23k for mine. half cash the rest with a…read morecheck..... figured I was getting a good deal hahaha. Overpriced

Just purchased a new Yamaha From this location and the experience was awesome. The sales staff and…read moreParts counter are wonderful to deal with and gave me an awesome price on the bike and even offered me the "adventure advantage" program which saved me hundreds in parts and accessories. Will definitely be using this store for any future purchases

Went in with the intention to buy one truck, came out with Two Gerard Sims got us everything we…read morecould ask for and really took care of us. Wasn't excited with one of the finance people who I felt wasn't looking out for our best interest but again Gerard Got us back to the original finance guy Steve and we left with numbers we were happy to work with. I wasn't a fan of issues with another employee lying about Gerard being in on a day he was on vacation wasting our time having us wait for him but left happy with the outcome of getting the services I needed for my truck We did run into some issues with the title transfer for one of the vehicles we traded in but was very surprised when the owner called us to let us know he was working on it himself and with his help we were able to get it resolved very quickly I neeeded step bars put on both trucks because unfortunately I'm short but again Gerard came threw with helping us find the most cost efficient bars that would look great for each truck Both me and my husband are super happy with our purchases we really feel like we got the best deal So if your needing someone reliable I'd definitely ASK FOR GERARD SIMS he's the best one there to look out for you

Absolutely worst service I've ever had in my life, I have 3 free oil changes left at this location…read moreand I will not be using them. I would rather pay then ever visit this dealership again. Waited over 10 hours for an oil change and diagnostic.. wish there was a zero star rating

I live in an area of Pensacola where the Pensacola dealership is about 40 minutes away and the…read moreSpanish fort is about the same distance. I decided to take a drive to AL side Saturday April 25th. I arrived around 2 to grab some oil and a filter to change on my Tiguan. I didn't see anyone working. I walked over to the parts department and rang the bell. Waited. Rang it again. Waited another couple minutes. Then a third. I searched all over to find anyone that works there. I noticed a finance guy. He tells me that the parts guy is probably on the Kia side. Instead of going to get him, he suggested I walk over there. As a customer, I need to go look for him? Oh ok. Once I found the parts kid. And yes, just a big kid tells me that they're doing an "update" on their system so I can't purchase anything. So now I ask him how long is it going to take? He said I should just go home and come back another day. It's always been a nightmare to purchase anything from the Spanish fort vw dealership but this was absolutely atrocious as far as customer service is concerned. If I was the owner or the management, I'd absolutely clean house. Their employees are losing them money. Probably a lot more than they realize

Worst time ever trying to get someone to pick up the phone. Can't get any info on parts at all.read more