Tameron Honda committed to a deal, then backed out!
Sunday I was online looking at new Honda's on the Tameron Honda website, there was a KBB link to value my trade there. I clicked on the link, filled in all the information on my trade, and it gave me a lower dollar amount than I had previously been offered by a competitor. No biggie.
Soon after submitting my information for the online appraisal, I received an email from Tameron's internet sales lady, Diana, I replied to her email and explained that I had a better offer elsewhere, she suggested I wait until Monday when I could get a better appraisal from a Manager because oftentimes they can do better than KBB online apprisals, I agreed.
Monday morning comes around and I get an email from Diana, she tells me the Manager is looking up the values and she would get back with me very soon.
A little later I get an email from the New Car Sales Manager, Tyler Ottis and he tells me he can't get the price I'm was asking. I replied by telling him about the other offer, I also refer him to a link of a similar vehicle, at a local competitor, to mine with their asking price. I then get a phone call from Diana telling me they couldn't get to the price that I was wanting, the best they could do is $26k, I was asking for $27,555. While I'm on the phone with Diana, I get another email from Tyler, he tells me in the email,
"I will take a chance and honor that offer at $27,555. Can you make it in today?"
While on the phone with Diana and reading this new email from Tyler, I ask Diana to have Tyler call me so we could negotiate the price of the new vehicle. He calls me five minutes later, after a very cordial conversation, we came to terms with the new car and trade value for my truck. I set up an appointment to come to the dealership in two hours.
I get to the Tameron Honda, I meet Tyler and a Salesman, they get a little documentation from me and my keys so the used car manager can go look at my truck. A few minutes later he returns, then Tyler comes and tells me that they can't make the deal because the new appraisal is now $2,555 LESS than we had already agreed on. Tyler explained to me that "they" had looked at the wrong vehicle on KBB so the price they gave me wouldn't work.
Keep in mind, there is a very long email chain between me, Diana, and Tyler, I NEVER misrepresented my vehicle, not once, I was very specific as to what it was. The mistake was completely on Tameron Honda and Tyler Otis.
Of course, by this time, I was very upset, and Otis was apologetic but was not willing to honor the appraisal, as he said in the email, the price he had originally quoted me. We agreed to speak to the General Manager since if anyone could make this "Right" it would be him. Tyler went to the back of the building to get the GM, he came back a few minutes later without the GM, just continuing to "explain" what had gone wrong, but the GM would not come out and speak to me.
The fact the GM wouldn't come out and explain why he was not honoring the deal or his New Car Sales Manager tells me all I will ever need to know about Tameron Honda and their management team. They will obviously tell you anything to get you in the door including, but not limited to, lying in writing.
Tyler knows I have owned four Honda's in the past, I've bought three Honda's in the last 2.5 years and was looking to buy my 5th. Not here I won't, not ever, and I would recommend NO ONE buy from Tameron Honda ever... they can't be trusted to not only stand behind their word but stand behind their managers. read more