10/10/22- I reached out to Adonis on Monday, Oct 10 about purchasing the 2019 LX570. I had asked about the tire pressure light being in and was assured it was for the spare tire, it was set to specification and would go off after 10-15 mins. We arrived at the dealership later that day on Oct 10 for my husband to do the required paperwork to purchased vehicle. We left the dealership around 7 pm that night. Within 5 Minutes or less after leaving the dealership I called Adonis to tell him that the LX570 was vibrating so much, that the ride was rough. He informed me that the inspection had been done on the vehicle for them to be able to sell it and not sure what the problem could be. Adonis also stated that the guys in service were gone for the day at this time, could I come back to tomorrow. I informed him that I couldn't come back the following day and he said, OK. Adonis told me to call service and let them know, vehicle was just purchased the day before and it was riding rough and we think the tires may need to be balanced. According to the computer on the car the front tire driver's side was low (not the spare tire) so On our way home to Destin, FL., we stopped and put air in the driver's front tire and the light went off. 10/11/22- Call and spoke to service like I was asked to do. Was informed there were no openings on Saturday and they don't do walk in. The receptionist suggested that I would need to get with my salesman to have him walk it on Saturday. Text Adonis about what service said, Adonis told me to bring it to him on Saturday and he would take it in and have the service guys-Check it out. Also at that time I text Adonis to let him know that one of the keys fobs that I was given to go with the 2019 LX570, was wrong and didn't work with the vehicle I was told it worked with. Adonis said, he would look around to see if he could find it. Adonis didn't find the other key fob/remote that I was promised. 10/15/22- Drove 2 hours to take the vehicle back to dealership to have the vibration looked at, sat there for 3 hours. Adonis can back and told me the tires just needed to be balanced and sent me on my way. The problem is still there to this day, was told by a friend that it sounds like the tires are "cupped" and could cause the vibration when driving. I have owned 2 other Lexus LX's, with this being my 3rd and this ride is ruff and doesn't feel like how the Lexus's should drive. I won't truly know until my appointment at our local auto shop on November 19. 10/28/22- Purchased key fob from Lexus, so that I would have a spare key just in case. I paid $421.54. For that key fob. I should be reimburse for this key fob, since your sales person (Adonis) and finance guy (Sid) told me this vehicle came with 2 key fobs! Which was so wrong. Also while at Lexus, the open recall on the fuel pump was fixed. 10/30/22- Paper/temp plate issued for vehicle when purchased expired. 10/31/22- I called Okaloosa County to see if they had received anything for my LX570 so we could get the plate and make the vehicle legal in Florida. Okaloosa hasn't received anything in reference to us. Told me to call dealership, get info and maybe a tracking number. I called Luxury on Monday spoke to Richie about whom to talk to about my car registration. My temp plate expired on Sunday, Oct 30. He told me to speak with the title clerk- he patched the thru got a v-mail box so I left a message, no return call yet! I called asked to speak to a sales manager and was also sent to another v- Mail box. Maybe the same one but it seems like a general box and I've not received any call backs yet and it's Wednesday Nov 2 after business hours. 11/1/22- Also, my loan is still outstanding with Truist Bank and my payment is due today. When I called the bank yesterday, they claimed no payoff has come in as of Oct 31. 11/2/22- TEXT MESSAGE- I reached out to Sid in Finance for help and I said, I'm not sure what's taking this so long, I've bought vehicles out of state before and I'm not sure what I should do? Maybe a car payment or what. 11/3/22- Waiting for a reply from Sid, he stated yesterday thru text message, he would find out something for me today to message him at 12pm. Spoke with Sidney. Stated that the loan was kicked back by TD Bank because there was no pay off information on contract when submitted on 10/10/22. Told me to go ahead and make car payment and when the payoff would post to my prior loan company (Truist Bank), we would receive that money back after payoff processed. Sidney said he would talk with his assistant and try to get me another temp plate in the mail. 11/4/2022- The loan on my 2018 Audi Q7, still has not been paid off! How can you sell this vehicle when it's still in my name? How does the liability work? I removed my car insurance on October 11. 11/15/2022- Loan with Truit is PAID IN FULL (called to verify) and CAR IS NOW LEGAL IN FLORIDA!!! From signing the purchase agree read more

BEWARE HIGHLANDER LIMITED CHROMATECH WHEELS These wheels are an abomination ... Had I known that my recently purchased $45,0000 2017 Highlander LIMITED would come with PLASTIC WHEEL COVERS I would have walked away . WHAT ON EARTH ARE YOU GUYS THINKING These wheels are CHEAP!!! I have only 3500 miles on the car and my wife bumped a curb with the rear wheel and took the finish off the wheel down to the base plastic . But THAT was not the shock . The SHOCK was realizing that my supposedly top of the line Highlander has plastic wheel covers AND that the wheel covers are not covered by any warranty ( even the $3000 extended service agreement that we bought so that we could keep the vehicle looking shiny and new (as they salesman presented it ) BUT ALSO THAT THESE WHEEL COVERS are permanently glued to the wheel and cannot be repaired or replaced...The only way i can address the curb rash on the wheel is to buy a complete wheel replacement at a cost of $660!!! That is insane !!! Why would you put plastic wheel covers on a top of the line vehicle and make them in such a way that they cannot be repaired or replaced I wish i had known these cheap wheel covers were standard on the Limited . I would have bought the XLE just to get REAL WHEELS . I CANNOT BELIEVE that this wheel is considered by Toyota design engineers to be an improvement over aluminum alloy wheels . You can bet that I would not have purchased this vehicle had I known that is what i was getting and you can bet that everyone that asks me "how do you like your new Toyota" Is going to get an ear full !!!! I am looking for social media sites, Toyota forums, and facebook pages to post my complaints about this wheel so that ANYONE buying this vehicle will know in advance what they are in for ... Everyone knows that wheels are constantly going to be scratched and damaged .. It is simply a fact of life ..... But to have no recourse for repair or replacement of a damaged wheel without having to buy a $650 dollar replacement wheel is untenable !!!! I can buy an entire set of FOUR 19 inch aluminum after market wheels for the same price as TOYOTA wants for a single Chromatech wheel !!!! ANd if those get damaged or scratched I can at least take them, to a wheel repair place and get them buffed out 90 % of the time. Check to make sure that what you are buying does not have these wheels. They are nothing more than cheap plastic wheel covers permanently glued to a solid metal wheel and sold as a unit at an exorbitant price read more

BEWARE HIGHLANDER LIMITED CHROMATECH WHEELS These wheels are an abomination ... Had I known that my recently purchased $45,0000 2017 Highlander LIMITED would come with PLASTIC WHEEL COVERS I would have walked away . WHAT ON EARTH ARE YOU GUYS THINKING These wheels are CHEAP!!! I have only 3500 miles on the car and my wife bumped a curb with the rear wheel and took the finish off the wheel down to the base plastic . But THAT was not the shock . The SHOCK was realizing that my supposedly top of the line Highlander has plastic wheel covers AND that the wheel covers are not covered by any warranty ( even the $3000 extended service agreement that we bought so that we could keep the vehicle looking shiny and new (as they salesman presented it ) BUT ALSO THAT THESE WHEEL COVERS are permanently glued to the wheel and cannot be repaired or replaced...The only way i can address the curb rash on the wheel is to buy a complete wheel replacement at a cost of $660!!! That is insane !!! Why would you put plastic wheel covers on a top of the line vehicle and make them in such a way that they cannot be repaired or replaced I wish i had known these cheap wheel covers were standard on the Limited . I would have bought the XLE just to get REAL WHEELS . I CANNOT BELIEVE that this wheel is considered by Toyota design engineers to be an improvement over aluminum alloy wheels . You can bet that I would not have purchased this vehicle had I known that is what i was getting and you can bet that everyone that asks me "how do you like your new Toyota" Is going to get an ear full !!!! I am looking for social media sites, Toyota forums, and facebook pages to post my complaints about this wheel so that ANYONE buying this vehicle will know in advance what they are in for ... Everyone knows that wheels are constantly going to be scratched and damaged .. It is simply a fact of life ..... But to have no recourse for repair or replacement of a damaged wheel without having to buy a $650 dollar replacement wheel is untenable !!!! I can buy an entire set of FOUR 19 inch aluminum after market wheels for the same price as TOYOTA wants for a single Chromatech wheel !!!! ANd if those get damaged or scratched I can at least take them, to a wheel repair place and get them buffed out 90 % of the time. Check to make sure that what you are buying does not have these wheels. They are nothing more than cheap plastic wheel covers permanently glued to a solid metal wheel and sold as a unit at an exorbitant price read more

BEWARE HIGHLANDER LIMITED CHROMATECH WHEELS These wheels are an abomination ... Had I known that my recently purchased $45,0000 2017 Highlander LIMITED would come with PLASTIC WHEEL COVERS I would have walked away . WHAT ON EARTH ARE YOU GUYS THINKING These wheels are CHEAP!!! I have only 3500 miles on the car and my wife bumped a curb with the rear wheel and took the finish off the wheel down to the base plastic . But THAT was not the shock . The SHOCK was realizing that my supposedly top of the line Highlander has plastic wheel covers AND that the wheel covers are not covered by any warranty ( even the $3000 extended service agreement that we bought so that we could keep the vehicle looking shiny and new (as they salesman presented it ) BUT ALSO THAT THESE WHEEL COVERS are permanently glued to the wheel and cannot be repaired or replaced...The only way i can address the curb rash on the wheel is to buy a complete wheel replacement at a cost of $660!!! That is insane !!! Why would you put plastic wheel covers on a top of the line vehicle and make them in such a way that they cannot be repaired or replaced I wish i had known these cheap wheel covers were standard on the Limited . I would have bought the XLE just to get REAL WHEELS . I CANNOT BELIEVE that this wheel is considered by Toyota design engineers to be an improvement over aluminum alloy wheels . You can bet that I would not have purchased this vehicle had I known that is what i was getting and you can bet that everyone that asks me "how do you like your new Toyota" Is going to get an ear full !!!! I am looking for social media sites, Toyota forums, and facebook pages to post my complaints about this wheel so that ANYONE buying this vehicle will know in advance what they are in for ... Everyone knows that wheels are constantly going to be scratched and damaged .. It is simply a fact of life ..... But to have no recourse for repair or replacement of a damaged wheel without having to buy a $650 dollar replacement wheel is untenable !!!! I can buy an entire set of FOUR 19 inch aluminum after market wheels for the same price as TOYOTA wants for a single Chromatech wheel !!!! ANd if those get damaged or scratched I can at least take them, to a wheel repair place and get them buffed out 90 % of the time. Check to make sure that what you are buying does not have these wheels. They are nothing more than cheap plastic wheel covers permanently glued to a solid metal wheel and sold as a unit at an exorbitant price read more

BEWARE HIGHLANDER LIMITED CHROMATECH WHEELS These wheels are an abomination ... Had I known that my recently purchased $45,0000 2017 Highlander LIMITED would come with PLASTIC WHEEL COVERS I would have walked away . WHAT ON EARTH ARE YOU GUYS THINKING These wheels are CHEAP!!! I have only 3500 miles on the car and my wife bumped a curb with the rear wheel and took the finish off the wheel down to the base plastic . But THAT was not the shock . The SHOCK was realizing that my supposedly top of the line Highlander has plastic wheel covers AND that the wheel covers are not covered by any warranty ( even the $3000 extended service agreement that we bought so that we could keep the vehicle looking shiny and new (as they salesman presented it ) BUT ALSO THAT THESE WHEEL COVERS are permanently glued to the wheel and cannot be repaired or replaced...The only way i can address the curb rash on the wheel is to buy a complete wheel replacement at a cost of $660!!! That is insane !!! Why would you put plastic wheel covers on a top of the line vehicle and make them in such a way that they cannot be repaired or replaced I wish i had known these cheap wheel covers were standard on the Limited . I would have bought the XLE just to get REAL WHEELS . I CANNOT BELIEVE that this wheel is considered by Toyota design engineers to be an improvement over aluminum alloy wheels . You can bet that I would not have purchased this vehicle had I known that is what i was getting and you can bet that everyone that asks me "how do you like your new Toyota" Is going to get an ear full !!!! I am looking for social media sites, Toyota forums, and facebook pages to post my complaints about this wheel so that ANYONE buying this vehicle will know in advance what they are in for ... Everyone knows that wheels are constantly going to be scratched and damaged .. It is simply a fact of life ..... But to have no recourse for repair or replacement of a damaged wheel without having to buy a $650 dollar replacement wheel is untenable !!!! I can buy an entire set of FOUR 19 inch aluminum after market wheels for the same price as TOYOTA wants for a single Chromatech wheel !!!! ANd if those get damaged or scratched I can at least take them, to a wheel repair place and get them buffed out 90 % of the time. Check to make sure that what you are buying does not have these wheels. They are nothing more than cheap plastic wheel covers permanently glued to a solid metal wheel and sold as a unit at an exorbitant price read more

BEWARE HIGHLANDER LIMITED CHROMATECH WHEELS These wheels are an abomination ... Had I known that my recently purchased $45,0000 2017 Highlander LIMITED would come with PLASTIC WHEEL COVERS I would have walked away . WHAT ON EARTH ARE YOU GUYS THINKING These wheels are CHEAP!!! I have only 3500 miles on the car and my wife bumped a curb with the rear wheel and took the finish off the wheel down to the base plastic . But THAT was not the shock . The SHOCK was realizing that my supposedly top of the line Highlander has plastic wheel covers AND that the wheel covers are not covered by any warranty ( even the $3000 extended service agreement that we bought so that we could keep the vehicle looking shiny and new (as they salesman presented it ) BUT ALSO THAT THESE WHEEL COVERS are permanently glued to the wheel and cannot be repaired or replaced...The only way i can address the curb rash on the wheel is to buy a complete wheel replacement at a cost of $660!!! That is insane !!! Why would you put plastic wheel covers on a top of the line vehicle and make them in such a way that they cannot be repaired or replaced I wish i had known these cheap wheel covers were standard on the Limited . I would have bought the XLE just to get REAL WHEELS . I CANNOT BELIEVE that this wheel is considered by Toyota design engineers to be an improvement over aluminum alloy wheels . You can bet that I would not have purchased this vehicle had I known that is what i was getting and you can bet that everyone that asks me "how do you like your new Toyota" Is going to get an ear full !!!! I am looking for social media sites, Toyota forums, and facebook pages to post my complaints about this wheel so that ANYONE buying this vehicle will know in advance what they are in for ... Everyone knows that wheels are constantly going to be scratched and damaged .. It is simply a fact of life ..... But to have no recourse for repair or replacement of a damaged wheel without having to buy a $650 dollar replacement wheel is untenable !!!! I can buy an entire set of FOUR 19 inch aluminum after market wheels for the same price as TOYOTA wants for a single Chromatech wheel !!!! ANd if those get damaged or scratched I can at least take them, to a wheel repair place and get them buffed out 90 % of the time. Check to make sure that what you are buying does not have these wheels. They are nothing more than cheap plastic wheel covers permanently glued to a solid metal wheel and sold as a unit at an exorbitant price read more

We went to Easter shore Toyota not knowing what to expect or if we would even get a car, coming from where we live in mobile and with traffic it took us over a hour and a half to get there but it was worth the drive. Once we walked in we were immediately greeted by the front desk and within seconds we were introduced to Zac Broz. He took us onto the lot and we had a idea of what we wanted but was immediately in awe as we walked out because their selection of cars is unmatched, Zac answered all of our questions (even the repeated ones just to be sure) with no issues at all and was happy to put our nerves at ease. He explained every spec and inch of each car we were interested in and was upbeat and confident with every answer he gave. He sat in the cars with us and went over them again just to make sure we knew what each button and control did.. he never made us feel pressured to buy something we didn't want and made sure we were comfortable the whole step of the way. Offering us cold beverages as it was hot out was on top of our needs without even knowing if he was going to be able to sell us a car. I am a manager in the service industry and I watch people just out of habit and I would hire Zac any time of the day to help run things( I hinted and he is very happy where he is at Toyota) anyways I'll wrap this up by saying in the end I couldn't get the exact car I wanted and that is my fault not at any fault of Toyota but Zac put me in a even better car and was so accommodating under the circumstances. We had to come back the next day to wrap it up because it was so late in the day but we headed over there the next morning and we went in to be immediately greeted by him and finish the deal, EVERYTHING went smoothly once we got into the finance office everything was done and just had to sign paperwork and he once again before we pulled off showed us everything in the car and helped me hook up my phone( that's the most important ) long review but the point is if you are in need of a car come visit Zac at Easter shore Toyota, we will forever do business with him. read more

**Review for Eastern Shore Toyota** I recently had the pleasure of purchasing a 2025 Toyota Crown Signia from Eastern Shore Toyota, and I can confidently say that this was one of the best car-buying experiences I have had in over 40 years of purchasing vehicles. Our salesperson, Joey Rillo, was truly exceptional, and I feel compelled to share our experience. From the moment we walked into the dealership, we were greeted warmly by Joey. His friendly demeanor put us at ease right away. Unlike many salespeople I've encountered in the past, Joey was not pushy or aggressive; instead, he took the time to listen to our needs and preferences. He genuinely cared about helping us find the right vehicle rather than just making a sale. Joey's knowledge of the Toyota Crown Signia was impressive. He walked us through all the features and specifications with clarity and enthusiasm, ensuring that we understood the benefits of the car. He answered all our questions--no matter how trivial--patiently and thoroughly, which made us feel valued as customers. It was evident that he had a deep understanding of the product and was passionate about what he sells. What truly stood out to us was Joey's willingness to go above and beyond. He provided us with insights not only about the car itself but also about the Toyota App and Dealership services . He never rushed us, allowing us to take our time to make the best decision for our family. This level of service is rare in today's fast-paced world and made a significant impression on us. Moreover, Eastern Shore Toyota's dealership environment was welcoming and professional. In conclusion, I can wholeheartedly recommend both Joey Rillo and Eastern Shore Toyota to anyone in the market for a new vehicle. Joey's exceptional customer service, product knowledge, and genuine care for his customers are qualities that set him apart. I am thrilled with my new Toyota Crown Signia and grateful for the outstanding service we received. Thank you, Joey, for making this experience memorable! read more

DO NOT BUY FROM EASTERN SHORE TOYOTA My husband and I have just filed a complaint with the BBB in regards to our poor service. First, we drive from west Mobile to Eastern Shore to look at a Nissan Versa, we even call a salesman by the name of Jay Rosa to let him know we are on our way. It turns out, that the car was already sold and we are not until that until we have been there for 30 minutes. Then Jay shows us lots of cars that are in no way the type of car we told him we are looking for and ultimately we waste another hour and decide to drive a Honda Insight for the fun of it. After he gets another salesman, Bob Murray, involved we leave after refusing to do a credit application. We eventually decide to give the Insight a second look and go back to the dealership on Sunday and say that we are not buying but wanted to give it another test drive. After putting it through our inspection we decide that this might be our car and we are willing to let them see what price they can get it to. Bob Murray promises us to get between a certain price range with a certain down payment and even comes back with a sheet of paper and asks us to initial it agreeing to purchase the car at the monthly payment range he has given us. We initial it because the price is a bit lower than we were expecting to pay and we didn't really have to negotiate much at all. Then we are invited into Joseph Barzelay's office to go over the finances and we think we are going to start the paperwork to take our new car home. But oh no. Joseph instead hands us a printout that will require us to TRIPLE our down payment AND DOUBLE our monthly payment and basically tells us that we can obviously afford that. After a bit more time Joseph begins to say that we just can't afford that car so why not look at an Avalon or some cheaper car. At this point we leave. We refuse to do business with anyone that tries to pull off a bait and switch. read more

Let's start at the beginning! I stopped by just to see if Toyota accept "DoorDash/Uber as employment verification. I was given over to Frank M who said "yes". I also mentioned not having the best of credit. Frank stated "well let's see where you are run a soft credit check and we will go from there! I agreed. He asked what I was looking for? Me with poor credit and only a $2000 down payment says "well I only drive Lexus and it took care of me with 432,000 miles and died on me, so I would like another one maybe a 2015 or 2016. Frank discussed with me what they have at this location and what maybe a better option at the Toyota certified location down the way. Remember, I only stopped by to ask a question. He handed me over to Clayton J and said "he will help you" and help me is what he did. Clayton with all the confidence assured me that they could and I believed him. Folks I looked at a Lexus 2018 red compact suv and fell in love. My credit was approved! My down payment was accepted and I have my car! I can't tell you how working with these two gentleman has given me the best car buying experience I've ever had! I'm no spring chicken so I know what I'm talking about. I didn't feel rushed or pushed just treated with support and respect! Frank didn't let go of me! He called after the deal was made and congratulated me and when I came the next morning he had my car washed full of gas and personally came and congratulated me! What a duo in Frank and Clayton they get it done in your liking. I'm still in awe and in love with my Lexus NX300. Definitely recommend my doordash friends who need a car. Oh I spoke to Frank again that afternoon and he came over to tell I'm "blessed" and congratulated me once me!!! when I dropped off a doordash order at the front desk. I love him!! Thanks again Frank and Clayton!! read more

Absolutely would recommend Eastern Shore Toyota especially Leslie Brown. First let me start by saying I was looking at a car on the internet which I have never done before. Normally I physically inspect cars before I actually commit to buying them. I asked if the car was available and almost right away Leslie had reached out to me. I told her my situation and my worries. She completely understood that I lived over a thousand miles away. She did everything she could to make me feel better about the car. She went into great detail and I know I asked an absurd amount of questions. She was so pleasant to deal with through out the entire process if it wasn't for her I would have not even considered the car but her hospitality and eagerness to help me was definitely appreciated. Long story short I put a down payment on the car without seeing it flew a thousand miles. Met with Leslie and the staff of Eastern Shore Toyota and I was impressed with how friendly everyone was, how organized the place was and how elegantly designed the dealership was. Even the bathrooms were spotless. They take pride in their place. Also they sell so many used cars that they price the cars very well. I was very impressed with this. At first I was originally skeptical because the price was so good without having to try to negotiate a better deal. I flew in and I met Leslie she made the entire process virtually painless. She went above and beyond from the beginning and I wouldn't hesitate to do business with her again or Eastern Shore Toyota. I drove the car over 1000 miles and no issues the entire way home. So it speaks the the great pricing customer services and the dealerships quality of care to sell legitimately reliable cars. I am so grateful I got Leslie to help me out because without her this wouldn't have been possible. read more

We cannot recommend Eastern Shore Toyota enough. My husband and I have purchased 4 cars and 3 trucks from this dealership over the last 15 years. We are always treated with the utmost respect and the salesman are always very knowledgeable, helpful, patient, and encouraging. About a year and a half ago our daughter totaled her vehicle and was in need of transportation so we took her to Easter Shore in Daphne and Mack Herrin was absolutely amazing. They were able to get her in a vehicle so that she was able to get to and from work. Her goal was to trade that vehicle for her dream car after a year or two of building her credit. Last weekend was the 1 1/2 year mark and our daughter returned to the dealership with high hopes after working really hard on her credit and she was able to get her dream car. Mack was absolutely amazing and talked her through the whole process with encouragement and kindness. He is very patient and professional and very knowledgeable. Once she signed the papers and got ready to go Mack explained her new car from top to bottom so that she was familiar with all of the ins and outs of the features and so that she was comfortable in her new car. Joey is another one of the salesman that was very helpful with our daughters new car purchase. Like I said, we cannot recommend them enough and we do not go anywhere else to purchase our vehicles or to get them serviced. It is WELL worth the drive. If you are looking for a new or used vehicle or if you just need service you should check them out. You will not be disappointed. There showroom, waiting, salesman, service men, and service are exceptional all the way around. Highly highly recommended! read more