We just purchased a 2026 Tucson at Eastern Shore Hyundai. The entire experience was beyond my expectations! The finance manager, Jennifer Smith went above and beyond what is normal and got us the best deal possible. We couldn't be happier with our exceptional experience! Would recommend them to anyone looking for their next vehicle! read more

Kameron did a great job with the new car purchase. He was with us every step of the way and answered our questions with ease. Yes, he's young, but has a great spirit. The team overall was a pleasure to work with. read more

We have bought many Hyundais through the years, and have always been treated with the ultimate respect. Doing business with Tim, Matthew and Joe today as we purchased our new vehicle was another exceptional experience and we are truly grateful for their hospitality, kindness and patience as we made our decisions. read more

My wife and I recently purchased the Hyundai Palisade Limited from Eastern Shore Hyundai. We absolutely love it and we had a budget to buy virtually any vehicle we wanted. We chose the Palisade for its up scale class and attention to detail. The excellent warranty and excellent ratings from Consumer Reports. Our Salesman John Murphy was an added bonus. John Went the extra mile to find us the perfect vehicle and was personable and found us the answers we needed . Thank you John and the folks at Eastern Shore Hyundai. read more

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Eastern Shore Hyundai & Toyota - Dishonest Sales Tactics & No Accountability I recently purchased a 2016 Mini Cooper Convertible from Eastern Shore Hyundai and Toyota, and this has been the worst car-buying experience I've ever had. I was repeatedly assured by my salesperson, Anthony Fagan, that the vehicle was in excellent condition and well cared for. That turned out to be far from the truth. Day 2 of ownership: The battery died, and I had to pay $280 for AAA to replace it. A dead battery that soon after purchase raises serious concerns about the so-called "great condition" of this car. Serious Transmission Warning Ignored: Before buying, I noticed a message on the dash stating, "Transmission: Secure vehicle with parking brake when stopped. Consult service center." I asked Anthony about it, and he brushed it off as a "standard message for Minis" because "they like the e-brake on when parked." That was a blatantly ignorant response. Once I took the car home and actually read the full warning, it was clear this was a serious issue. When I reached out, Anthony initially told me the dealership would take care of it and provide a rental. That quickly changed when I spoke to the service department. The service manager refused to fix it, claiming I bought the vehicle as is. The sales manager told me to figure out the problem myself first. After investigating, I discovered the warning was due to dangerously low brake fluid. How did this car pass inspection? * The battery was completely dead after one day. * The brake fluid was almost empty, which is a major safety issue. * A transmission warning was displayed even before I bought it. This was the third vehicle I've purchased from this dealership, and I've referred multiple people to them in the past. But that ends today. This dealership clearly prioritizes quick sales over customer safety and trust. No Accountability & Deceptive Paperwork: * Anthony stopped responding to me completely. * Sales manager Mani is friendly but just tells you what you want to hear with no follow-through. * The service manager couldn't care less. * They claim I purchased the car as is, yet there is no signed documentation confirming this in my paperwork. A blank form in my glove box suggests they were supposed to disclose this, but it was never completed or presented to me. Had I been told this was an as is sale, I would have asked to see all of the service documents on the vehicle and asked about an extended warranty. I even emailed Darrick Heath before buying, outlining concerns about purchasing a used vehicle. Instead of transparency, they saw my questions as an opportunity to make an easy sale, yet they never even attempted to sell me an extended warranty. I've attached screenshots of that email as well. Darrick was the only honest person I interacted with, but everyone else at this dealership is a snake in the grass. I would never buy another car here again, nor will I recommend them to anyone. If you value integrity, safety, and customer service, stay far away from Eastern Shore Hyundai & Toyota. read more

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Service department used to be good but it's a complete joke now. I've used them for every service for my car. I also purchased my tires from them. They were covered by a 65,000 mile warranty and needed to be replaced after about 30,000 miles. I scheduled an appt via a service adviser to have the tread depth checked to get the warranty process rolling. When I brought my car in, they couldn't find my appointment. I finally got my car checked in with a service adviser and he told me it would take about an hour. Two hours later, that same adviser called me because he had no idea why my car was there. I finally picked my car up several hours later and was told he'd call me to let me know how the tire inspection went. Never heard from him. I left several voicemails and never got a call back. I finally went to Discount Tire and they took care of all the warranty stuff even though my tires didn't come from them. They got everything done in a few hours and now I finally have my new tires. I won't be using Eastern Shore Hyundai service ever again. read more

My wife has been a Hyundai person since they came to the US, the one we have now is her 6th Hyundai and it's a great vehicle with all the whistles and bells. No it's not stupid electric or crazy self driving because that's not whistles or bells, to me, that red flags and sirens :-) Not happening in this grumpy old dude's lifetime, but I digress :-) We didn't buy our Sante Fe Sport here but there was a security software upate needed so we brought it here for that service. We had a great service experience from phone call to drive out. The communications were outstanding, the staff was friendly and accommodating and very professional. The waiting area was comfortable with complimentary coffee and refreshments. There's also charging stations for phones and computer station as well. The whole facility was very clean and organized with friendly faces everywhere. Of course we are Hyundai customers and potential buyers so there's that ;-) Bottom line: Overall the service experience was efficient and pleasant, I would return. read more

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I took my 2013 Santa Fe in for service a couple of weeks ago. Excellent customer service and service on my car. I do recommend!

After buying a new car, 2 months ago, I used my old car for trade. I still owed on old car, balance was added to new car. I am driving the new car, my old car still hasn't been paid off. The old car hasn't been paid off and is delinquent for 2 months. I have sat waiting to talk to loan officer several different times, to no avail. They won't take my calls and I have not made a payment on the new car because I have no place to make the payment to and no amount to send. So I guess I need a lawyer! read more

highly recommend you not buy a new car from Eastern Shore Hyundai. They represent their vehicle pricing in a deceptive manner. You can find the same vehicle for thousands less at their near-by competitor. Very unhappy overpaying for vehicle. You will be pleased to make your purchase at a fair price. Steve Coward July 2025 read more

After buying 2025 elantra 09/27/2024 , kept waiting for papers in mail to purchase tag. Finally got papers after 20 day penalty for tag was in effect. Papers were signed 10/07/2024 and not mailed until 10/16/2024. What a great business model. 10/21/2024 read more

Absolutely the worst experience in the service department!!!!! They did not call me to let me know why my repair was not covered by my warranty. I have called 5 times to try and find out and am put on hold and then disconnected. The person answering the phone in the service department can't or won't give me any information and puts me hold. Run not walk to the Genesis dealership in Pensacola!!!! read more

Our experience with the service department was great. Our experience with the sales team was not! We were going to buy and they were so disrespectful. They let my husband walk away for a difference of 3000 grand. Plus we were going to get another vehicle. Their behavior was unacceptable. read more

Hands down the worst experience buying a truck. I signed a paper saying out the door price was 17,965, with a $2000 down payment, when signing papers he went through them very fast not allowing me to see much, only showing me where to sign. when I got home and looked through it all again, turns out I paid $20,000+, to say the least I wasn't too happy but I got the truck I wanted. After the initial time signing papers and getting my truck, I had to return 3 more separate times over a month and a half, to sign the same papers each time. swearing it would only take 5 minutes, i had to wait 1 1/2 hours each time. The best of it all, fast forward a couple months later, turn out they sold me a truck with a bad transmission. $6960.25 is what I was quoted to get it fixed, thankfully I got a warranty on the drive train. all in all, don't go to Eastern Shore Hyundai. they are shady and slimey. read more

They sure are good at selling cars but once you walk out that door they forget about you!!! The service department is the worst dealership we as a family have ever dealt with they don't call you back. They lie to you. They make promises they can't keep and they act like they're doing it innocently. And forget about asking them to call back or leave a message. Stories and more stories. I will not name names read more

Great experience with the staff as they were very helpful and attentive. The building doesn't have vending machines which I feel would be extremely beneficial because if you are buying a car you are there in that building for a very long time. The management was top notch and explained everything as we went along. We were there to sell my car back to them because we are moving. The general manager was a gem of a man, loved him, his name is Casey. Hopefully we will get an adequate amount back for my car. read more

I purchased a 23 Tuscon from this company. I started experiencing chipping of paint just three years in. I spoke with over probably 10 different people about my issue. This was February of this year as of October 28,2023. My issue has not been resolved. It started off small but looks like I'm going to need a new paint job . Everyone is dragging me alone!!! I'm so frustrated with the whole process ! I just want my car back right for the price I'm: paying for it!!! read more

Had a check engine light come on my 2021 Hyundai Kona and I am under lease so I had to take it in to the service department. They first told me that there was a motor issue and that it would be 3-4 weeks until it is fixed. A week later I come back and ask about the status of my car. They said they lost the ticket and the part needed wasn't even ordered yet. Then they turn around and state it is an engine issue and that the engine would need to be replaced. It has been 3 weeks now and every time we call we are put on hold for 20 minutes and the call disconnects. We've emailed staff members and have left voicemails with multiple representatives. Nobody has gotten back to us. During the whole process, we've been fighting to get a loaner vehicle. Looks like it takes an arm and leg to get a loaner. We get a loaner for less than a week and return it. They state they have no other loaners to give us, then give us the exact loaner we were just using. They state they will no longer let us have a loaner car and we will have to pay for a rental. They refuse to cover the cost of the rental although THIS CAR IS A LEASE AND WE DO NOT OWN IT! Under the contract, they are responsible for all repairs and maintenance needed. If our car is not in condition to drive, they are responsible for providing us a car. Again, this is a lease and we do not even own this car! Why should we be paying a monthly lease payment of a car WE DON'T EVEN HAVE? We are heading back down today to see what's up with my car and will update! (This review is written for my partner, I am not the person on the lease) read more

My parents, who are in they're early to mid 70's, we're moving from Spanish fort back home to Tuscaloosa and a couple days before their departure their Hyundai Genesis had a sensor and actuator fail. They dropped it off at this dealership for repair and were quoted $650 for everything. As they already had movers lined up I offered to drive the car 4 hours north to save them a trip. Upon picking the car up for them, the bill was almost exactly $100 more than quoted. I realize this isn't an absorbent amount of money but it is when you're on a fixed income. When I questioned it, they replied it was taxes and "shop supplies" (which was almost $36 alone). I questioned what these items were as I sell Shop consumables and I know why the cost is. I fully understand the need to capture your consumable items but what rubbed me wrong is that first, you didn't include it on your front end quote, and secondly the explanation of it by your clerk and the service writer were frightfully awful. She said in a haughty attitude, and I quote, "everyone pays it and that's the max we can charge" all while tapping on another customers invoice. I felt like an absolute child, when in all actuality I've done mechanic work as a profession most of my life and am a large grown man. She then informed it was for "topping off filters". It was just terrible, to which I called bull. After calming down later in the day, I called the service manager Johnathan to discuss how I truly felt my elderly parents were taken advantage of and I left him a voicemail to which he never responded, even though it's been several days. Avoid this dealership if possible. In business, conflicts are bound to arise. At least have the decency to have a conversation about iand return a phone call Amended 7/7/20- Johnathan called me and was very apologetic and understanding. He was good to deal with. Not sure about anyone else but he's stand up. read more

Heed my warning and stay far away from Eastern Shore Hyundai! Buying a car from this dealership was the worst experience of my life!! They held my purchased car, my trade, and money hostage for 13 days for a paint correction I was promised would be done in 2 days. Casey McGraw is the rudest most arrogant individual who uses his authority to undermine his own managerial staff even in front of customers! His staff is so afraid of him and seeks his approval they go along with the lies and manipulation. Women, especially, should avoid this male dominated dealership that makes you feel it isn't your place to question their decisions. You will be repeatedly lied to over and over and made promises they won't keep. And don't ever expect an apology; that won't happen. McGraw uses unrelated analogies to belittle and bully you! He flaunts his own personal success in your face. He will laugh about negative customer reviews and say they mean nothing to him. Clearly this man shouldn't be in an industry that is lead by customer service and satisfaction. McGraw humiliated me with his degrading comment that the loaner car I was driving (due to the dealership's lies and false promises) was nicer than what I purchased. He actually expected a thank you for his baiting of free car washes and "little surprises!" I left the dealership in tears and unfit to drive home by myself because of this individual and his actions! You are nothing more than a number at this place, seeing how many cars they can push out in a day at whoever's expense. Eastern Shore Hyundai did NOT come anywhere close to making me feel like a valued customer. They are lead by personal greed and nothing more! If you enjoy being disrespected, manipulated, bullied, degraded, and lied to then this is your place. If not, do yourself a favor and don't step foot in this place. I will never be back, and I will be sure my friends and family purchase elsewhere! read more

Eastern Shore Hyundai - EDIT:12 hrs after Mr McGraw read my google review, he sent me this harassing text in retaliation. How incredibly unprofessional! - Car Dealers Near Me - Daphne, Alabama

Situation: my daughter's 2017 Hyundai veloster needs a new engine. I was told by service that most likely Hyundai would pay for most or worst case part of the engine when I agreed to pay $600 to diagnose the issue. Hyundai corporate refused and the reason was not our fault, but the fault of the one previous owner. Tameron in Daphne told us it was a certified used vehicle and in this process I learned it was not. We had an extended warranty that refused to accept receipts for 3 oil changes we did on our own and we were short 1 so they denied helping. I'm a teacher, my daughters dad is active duty military and I promise if I had the funds to get a new vehicle I would. In this financial climate I can not, I still owe 17,000 on the car and pay $399 a month for her to have an unreliable vehicle. My issue is that Sam in service has been the absolute worst. Cindy has tried her very best to be helpful. The manager today was defensive when I was simply trying to explain the situation. My daughter was standing there as he was speaking to me, and he was rolling his eyes and completely was agitated by his body language. When corporate called and tried to negotiate a lower fee they read exactly word for word what the service dept told them which was "miss Haywood knew the amount of the cost of the diagnostic and she agreed to it therefore that's on her and she needs to pay the full amount". This was of course while service was assuring me that with only 64,000 miles needing a new engine that Hyundai would most likely cover most if not all of the cost. That was not true. So we went to pick up the vehicle today and intended to pay the full amount for the diagnostic. However, the service department was unable to give me a breakdown of each item within the engine when they took it apart and what exactly was wrong with it. Instead, they said that they could not provide me with that information however, if I'm paying the full amount because they refused to negotiate anything lower than I expect to get exactly what I'm paying for. I don't have the funds to take it then to another mechanic to diagnose exactly the components that need to be replaced. This is what I was trying to explain to the manager that happened to be in the service department when my daughter came in and who I spoke to. I think his name was something like Joe Billings or something like that. At the end of the day, this has been the worst customer service experience of my entire life. My daughter has had to borrow a car since August so that she could get to her college classes. I am developing an ulcer legitimately from this situation because I just need somebody who cares about people to hear what I'm saying and help me. At this point I'm asking for a complete diagnostic of exactly what is wrong with each component within the top engine if that's what they have diagnosed so I know exactly what the issue is. I would also like somebody to contact me that knows how to speak to a customer and, convey this information as well as provide this information to me in writing so that I can then take it to my stepdad who will do his best to replace one part at a time until we're able to get her car running again. Financially, I don't have any other option. The service department just said "needs new top engine" which is 7500-10500. Completely the worst service department and company! Do not buy Hyundai! read more

The sales process at Eastern Shore Luxury was ridiculous never heard so much back And forth and switching around Then outright disrespect Have a Genesis that needed checking after 750 miles and the service department was so rude didn't return my call and then after I finally got them acted like they had no responsibility. My salesman even called and got zero help - When you are the certified dealer in area and car has a warranty should be responsible and treat all customers well or at least acknowledge them. read more

The only bad thing I have to say for Eastern Shore Hyundai is TURN DOWN THE MUSIC!!!!! It is too loud. As soon as I walked into the showroom, that loud music hit me. I left, and I'll do I new car shopping online. read more

Well Tried to get a service appointment and have been told first week of August. I mean really after purchasing 3 cars from eastern shore toyota and Hyundai I have to wait a month for a antifreeze leak. I can assure I will no longer be doing any business with these dealers. This is the second time I was out off several months for a safety recall to. I am here to tell anyone looking for a call these dealers have struck out on the MOST important part of selling a product after sales service. Buyer beware unless you want to go through the same as I. read more

I went in today with money in hand to purchase a new car. No trade, no financing, so it was a pretty straight forward deal. Found the perfect car. It was a 2018 model, which I wanted so that I could get a better deal. The salesman was nice and seemed to know the product. However, the sales manager must have thought I was an idiot. I went in knowing that the 2018's had a huge rebate, and that the dealer should be somewhat motivated to sell a 2018. I told the salesman the amount I wanted to spend, which with the rebate, would have been a good deal for both of us. So the salesman comes back with a price that was over MSRP, plus allowed them to keep the factory rebate. Now I know in negotiations, you start high as the seller and go down, but it was simply ridiculous to jack the price way up when I was honest and fair with the salesman up front. I didn't feel like playing games. I simply thanked the salesman and left. Another dealer received my business. Too bad for Eastern Shore Hyundai. read more

came To discover that they snuck gap insurance as well as didn't honor the price we negotiated. If you plan to do business with them then you absolutely must read every line of the contract. I can't really blame them, they are used car salesmen after all. But it's unfortunate that you can't just trust people to be honest. read more

Excellent Service Department The staff is very friendly, Taylor Mallette explained everything clear & efficiently! She was a big help! The waiting area and bathrooms are clean and accessible! Service team did my 15,000 mile service while I waited! They did a great job! They even cleaned and vacuumed my car!!! Awesome Experience! read more

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! They will tell you that your engine needs to be replaced, but they won't tell you what's actually wrong with it. How hard is it to run a diagnostic test and show the vehicle owner the report?! read more

I chose a car from their offerings online. When I contacted them, I told them I had financing through my bank. The rep offered to drive the car to my office, where I saw a sticker price that was higher than advertised. In the very tiny print on their site, there is a disclaimer that the price was only valid if using Hyundai financing, "BUT, if you sign today, we will honor that price". I agreed, and sent them the countersigned offer letter and payment details. The next day, before we could arrange delivery, the dealership said they would not honor the deal we signed at the price to which we agreed (which by the way, included an $800 (!!!) document fee). Bottom line is that if they wished to reserve that price for their financing only, that is their prerogative...but don't renege on a signed deal. read more

leasing our 2 cars from woody watson was so easy and pleasureable...he's knowledgeable, friendly, and caring, and knows our needs since we have leased from him for the past 15 years. the product and service at eastern shore hyundai are exceptional and we hope to continue to lease for another 15 years !! doreen v. read more

ESH cares about customers. I purchased my 2012 Elantra limited in 2015. Every visit I make to the dealership is special, and they treat me well and listen. I have always been dealt with honestly, and the staff is friendly and helpful! Cindy and Rick in the service dept are AWESOME, and Tim is the best salesperson I have ever purchased a car from. I will buy from them again! I will suggest that if you had a bad experience...it is your fault. If you have a problem, ESH will do everything in their power to resolve it, and make it up to you if they can. read more

I showed up today to look at cars..dressed in my work clothes...I am self Employed and have a pretty high credit score..but because I Didn't look the part..I didn't even get approached or asked if I needed any help..and when I approached them..it was dismissive.there are to many other dealers and options when it comes to purchasing a car...steer clear of this dealership unless you prefer this kind of attitude. Company culture seems to be broken...god knows what the service dept. would be like. read more

I love my parents, and what son wouldn't hate to see his parents get screwed by a car dealer? Two senior citizens who were a couple of months shy of paying off their mint condition Hyundai take it to the dealer for an oil change and a sales guy talks them into a new car. What 86 year old needs a new car when the one they have has been driven about 7,000 miles per year and kept in the garage? "Here's 6 more years of debt, I'm going to enjoy my commission". Momentary lapse of good judgement, the couple returns to say they changed their minds, but guess what, their former car is already gone and Alabama doesn't have a cooling off period. Sorry, suckers! Well played, dealer boy, I hope karma comes back at ya hard and fast. read more

Eastern Shore Sells Used Hyundai Lemons I purchased a used 2009 Hyundai Sonata from Eastern Shore Hyundai in January of 2014. While I owned the car, everything was maintained as it should have been: oil checks every three months, belts and hoses inspected at every oil change, tires replaced and rotated, compression checks, battery changes and checks. In June of 2016 I noticed a small rattling while accelerating. Within one week of the rattling starting, the car completely shut down and lost power steering coming off of the interstate. The car was towed to two different mechanics. The first mechanic replaced the starter for a hefty fee, though we ultimately found the starter wasn't the problem. It turned out to be a main bearing in the engine, a problem that would cost vastly more than the car was worth to fix. We were told that from the moment we drove it off the lot, this engine failure was inevitable - even with routine vehicle maintenance. So, two and a half years in and only halfway paid for the Sonata is nothing more than a paperweight. I'm at a huge disadvantage at this point, as I am unable to take on another car note while paying for a car that's now toast. I just wanted to express how upset I am with the car that I purchased from your dealership. A car that was routinely maintained, as mine was, should have certainly lasted me five or six years from the purchase date. read more

As usual, phenomenal service!! Cindy was fantastic!! There seemed to be a little confusion with dealership phone calls calling my phone while I was having my car serviced but Cindy & I finally figured it out and there were no issues at all. Although we love our Azera...we are looking forward to stepping up to the Genesis next go around! Thanks again!! read more

Darrick and Dennis were awesome. I had found the car on line and made an appt to see it. They were there and ready for me and very pleasant. I had misread something on the website and that car was not for me. My fault. They scoured the inventory and found the car I wanted and within minutes we agreed on a fair price. They were more than polite and helpful. Absolute professionals. I have had numerous Hyundai's and loved them all. They really make a very good car and they know it which is why they stand behind it with the best warranty to be found. I will return to Eastern Shore Hyundai for my future car needs. I would HIGHLY and bigly recommend this dealership. read more

Made an appt almost one month ago. Took vehicle in. Waited 2 days to see when it would be ready. Was told in about 1-2 months!!!! It's for an "extended warranty" on a 2014 Hyundai Santa Fe Sport Limited. I'm just SHOCKED. Service dept girl named MICHELLE ....HUNG UP ON ME and wouldn't let me ask any questions!!! Just talked over me and hung up!!!! SHOCKED IS AN UNDERSTATEMENT! read more

My wife and I walked into Eastern Shore Hyundai to test drive a Hyundai Tuscon SEL. We had previously been to a dealership in Pensacola but due to time constraints we did not take a test drive on a Tuscon which was on their lot. At Eastern Shore Hyundai their first offer was $4,000 more than we had been quoted in Pensacola for an identical Hyundai Tuscon SEL. When the written quote was presented to the sales rep, he immediately matched the price. We agreed to purchase the vehicle and arranged a time to finalize the deal. When we returned to the dealership I had a certified check in hand for the car we had chosen. While signing papers to consummate the deal I was presented with a mandatory arbitration agreement to sign. I politely explained that I would not sign the agreement and after some nebulous explanation from the sales manager I was told that they would not sell the car to me unless I signed the document. He indicated he would let me talk with his supervisor who just happened to be an attorney. When he walked in he identified himself and said that he had training as an attorney. (I should have asked to see his bar card at this point) He tied to convince me that this arbitration agreement was for my benefit and not the dealership (yea right) He wouldn't budge and would not sell us the car. I am a resident of Michigan and have purchased several new cars there. I have been asked to sign the same agreement but when I refused in Michigan the dealer continued with the sale. I would strongly urge anyone purchasing a new car to ask up front if an arbitration agreement was required to complete the purchase. I would also urge anyone purchasing a new vehicle to research who the arbitration agreement actually benefits. It certainly is not the customer. "Caveat Emptor" read more

Buyer beware. My first time in for a broken backseat cup holder... "not covered due to being broken, $800plus for repair!". Really? $60 for 2 burned out interior light bulbs. Cup holder flipped out first time ever used broken. Lights just burned out. Don't believe the warranty promises. Have 3 Hyundai's in the family and going to reduce the count to zero. read more

I called service to check up on my 2013 Hyundai Sonata and they the lady who answer was being extremely rude and not acknowledging anything I was saying. She kept telling she couldn't help me with anything. I don't who answered the phone but it was the lady I talked to yesterday about by car when I dropped it off to them. read more