I really wanted to love this place, especially given the price point and reputation, but…read moreunfortunately our experience fell far short of what you would expect from a steakhouse of this caliber.
From the moment we sat down, the service felt inattentive and inconsistent. Bread was dropped off without any explanation or introduction, and throughout the meal we repeatedly had to flag staff down--for menu guidance, drink refills, and even basic items like a steak knife after our food had already been served.
What stood out most was the noticeable difference in how we were treated compared to other tables. We had come from a basketball game and were dressed more casually, and it genuinely felt like that impacted the level of attention and care we received. Nearby tables appeared to receive far more engagement, recommendations, and overall hospitality.
For a restaurant at this price point, I expect knowledgeable staff who can confidently guide guests through the menu, including wine or drink pairings. Unfortunately, that wasn't the case. When we asked for suggestions, the responses were vague and unhelpful, and at times felt dismissive--especially when a younger member of our group was steered toward overly simple options rather than being properly informed.
The food, which could have redeemed the experience, was equally disappointing. The chicken dish was completely under-seasoned and lacked any real presentation--honestly resembling something you might expect from a cafeteria rather than a high-end steakhouse. The steak itself was poorly executed, and there were no accompaniments or recommendations offered (no sauces, enhancements, or pairings that you would typically expect at a restaurant of this level).
Drinks were not refilled when meals were served, no dessert options were presented, and there was little to no effort to elevate the experience at any point during the evening. Even when asking about the restaurant's specialty (the bacon), the explanation we received was unclear and didn't reflect pride or knowledge in what is supposedly a signature item.
At the end of the night, the bill simply did not match the quality of service or food. I had hoped to treat my best friend and her son to a memorable dining experience, but instead it felt awkward, uncomfortable, and ultimately disappointing.
There is a lot of potential here, but significant improvements in service, consistency, and overall execution are needed to justify the prices being charged.
