The man and woman who run this store are super RUDE. The woman raised her voice at me in a…read morecondescending tone because I set my package on the scale. Then, the next time I was there I tried to hand my small package to her and she says "no, put it on the scale." Make up your mind, woman! I'm not a damn mind reader. I won't return to this location again. I will make the drive to Tacoma where they are much friendlier, even though it is inconvenient. Oh and if you do decide to go into the lion's den, don't expect a greeting with a smile, or a thank you when you leave. These people clearly don't know what decent customer service looks like.

I went here to have a Canadian passport photo taken. The employee said that they were knowledgeable…read moreregarding the photo specifications. The photo was rejected by the Canadian passport agency. I returned 6 weeks after the initial photo was taken, and, once again was assured that they knew what they were doing. Another 6 weeks go by, and guess what. The second photo has now also been rejected. This has cost me not only months, but also US Postal tracking that costs $28 each time I mail the application. Do Not trust them for passport photos!!!

The guy was all alone and was fast, kind, and managed two lines at the same time. This is the only…read moreUPS store I'll go to in this area. Absolutely perfect service

I've gone there twice to drop off packages and they have been closed before their posted hours…read more Today it was due to "excess heat". It did get to 90 here, however if the Thai restaurant and other businesses next to them can stay open they should as well. It's a retail store, not a hot kitchen. I went into the Game Stop next door (same building) and it felt like there was air conditioning so makes me think it was just an excuse for someone to leave early. I'm seriously considering not using UPS anymore to ship packages, I need a place that stays open until 6 or 7 (or at least has a package drop off box, which they do not at this location)

We've been waiting on a package that requires a signature (we didn't know what day it would come)…read more They attempted delivery and we missed them by 5 minutes. We knew because we belatedly saw them on the doorbell cam. No tag was left, so we wouldn't have had any way of knowing without the camera. We figured they'd be attempting delivery again the next day, so we stayed home. No one came that day or the next. Another day passed before we got a call notifying us we had to pick it up at this location. When we picked it up, we were told the driver had attempted delivery three times, and there were three stickers on the package suggesting three attempts. Our doorbell camera did not record any other attempts, and no tags were ever left on the door. Did the driver just pretend to deliver and then log fake attempts? It would have been preferable to just go pick it up immediately, but we wouldn't have known where to go until they called. The person at the desk was really nice, and they were able to locate the package, so that was a plus. Other reviews I've seen suggest fake deliveries are common with this location, though. Not cool!!

Our package was delivered down the street to the wrong address. When I discovered yesterday the…read morepackage was delivered by FedEx three days earlier and a photo by FedEx shows the front door area where it was delivered, we could clearly see it was not our home it was delivered to. Yesterday, I drove up and down the streets to see if I could find the front door that matched the front door area in the picture provided by FedEx. Surprisingly! I found the front door down the street. These are neighbors we've known for ten years. The wife showed us a thieving "porch pirate" coming up to their door that same day the package was delivered in the evening in a SUV style or truck with a cab on back of truck and with his face covered, quickly walked up and snatched the package. I have tried to update FedEx since yesterday morning about this information I describe in this posting, and I am stuck in the process by FedEx of waiting for a callback from FedEx after they look into this matter further. I am dismayed that I get this jerk around response from FedEx. All I wanted to do next was have that FedEx delivery person who delivered our package to the wrong address come by me door so I can show him the videos from the home down the street showing how the package was stolen off their front door and, of course, I would like to describe the bullshit we are going through because he did a shitty job with the delivery. See the pictures provided from the videos of the thief stealing package from the front door in Parkland, Tacoma, WA

I LOVE this UPS Store. I have a UPS mailbox with them, and…read moreI pay $99 for three months, it is totally worth it for me. The employees are super friendly & they remember me and what box number is mine every time without me having to tell them my box number!

I was provided exceptional service when getting my passport photos taken today. Not only were the…read moreemployees competent and courteous, but the whole process was managed so smoothly that I decided to contact management to offer kudos to the employee who provided the services that I needed at a fair price.

Took a very expensive poster in to be laminated. They never told me there were risks and what they…read morewere . They completely screwed up the poster with wrinkles all through it . The girl at the counter didn't even feel bad. They offered a 10% discount for something that's horrendous. If they would have said anything about the possibility would have had it foam mounted instead.

DO NOT COME HERE: This is the worse business I have ever used. There systems are outdated and take…read moreforever to do basic tasks like uploading certificates from a thumb drive. You cannot email them without having to wait 20 minutes only for them to suggest you go home, put it on a thumb drive, and come back. Even when you do that, they will not do anything to service the customer aside from giving them a $200 bill to print certificates on cardstock along with a $35 dollar "rush fee." All they had to do was hit print. This is the worse business I have ever used and would not have if I didn't need them the next day.

i feel sorry for the people working in this facility. The sheer number of cases of lost packages…read morehas got to be frustrating when your staff is working with so much volume. I have had a tracking number on one package stalled in Fife, since May 15th. I can assume it's just a matter of time before the box comes. But, it's hard to know when there are no updates. The tracking system has a glitch. Of that I am certain. It could be the new Ai retro fit. But, it's hard to know.

I've never had this happen to me. I ordered something that was supposed to be delivered in store…read morefrom Walgreens. One of the last stops before being delivered to the store was in this location. I placed an order earlyish November and said it'd arrive around thanksgiving. Nope. Stuck in transit. I contacted Walgreens after 2ish weeks being stuck in transit and they were going to send it again. Supposed to come yesterday December 18. Nope. Stuck in this location again for a WEEK. I called the number and the guy claimed they couldn't do anything because my tracking number doesn't start with 1Z and to call Walgreens (even though I gave him the tracking number from the UPS tracking site). Fucking bullshit.

1=0. Worthless delivery commitments. Their schduled deliver windows are complete misses. Anything…read morein a window at 1pm and beyond, maybe it will arrive in 1 or 2 days later. Drivers are rude and lack package care..its a throw it down an dash operation.

If I could give them a zero star I would. Important…read moreexpensive item needed for Sunday was supposed to be delivered Friday. Even called amazon to ask what the heck is going on. Amazon tried contacting them but no answer. Since Saturday is the 4th of July, we now won't be getting Item until Monday, the day after it's needed. We even have proof how it was showing out for delivery since 3am Friday, then all of a sudden at 9pm not able to be delivered due to inclement weather, etc...wth...the office is 10 minutes away from where we live, and there wasn't anything going on, no protest, no riots, and no bad weather...I was wearing shorts and flip flops at 9pm!! Someone just wanted to get home early to prepare for the holiday, with our item stuck in the truck. So we spend good money on something we can't use now. If more people complain to amazon regarding issues like this, maybe they'll use a different shipping company.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Love this place. They take care if all of my printing, copying, mailing, and Amazon return needs…read more The service is great and prompt even during busy times, such as the Christmas rush.