The man and woman who run this store are super RUDE. The woman raised her voice at me in a condescending tone because I set my package on the scale. Then, the next time I was there I tried to hand my small package to her and she says "no, put it on the scale." Make up your mind, woman! I'm not a damn mind reader. I won't return to this location again. I will make the drive to Tacoma where they are much friendlier, even though it is inconvenient. Oh and if you do decide to go into the lion's den, don't expect a greeting with a smile, or a thank you when you leave. These people clearly don't know what decent customer service looks like. read more

I went here to have a Canadian passport photo taken. The employee said that they were knowledgeable regarding the photo specifications. The photo was rejected by the Canadian passport agency. I returned 6 weeks after the initial photo was taken, and, once again was assured that they knew what they were doing. Another 6 weeks go by, and guess what. The second photo has now also been rejected. This has cost me not only months, but also US Postal tracking that costs $28 each time I mail the application. Do Not trust them for passport photos!!! read more

I do Amazon drop offs here and always have a good experience. The young man at the counter is very friendly and helpful. Maybe the older Asian gentleman people find rude is just cultural differences. read more

Friendly professional staff who helped me with notary services. I enjoyed my second visit there now and was able to get my docs completed quickly. read more

oh my gosh! the korean man that works here i think he's the owner he is SO DISRESEPCTFUL! i couldn't believe it, ive never been treated so poorly at a ups store. he was yelling at me in front of customers telling me im not going to do nothing about the fact i didn't have the right box & telling me i dont understand what he's talking about.(i didn't know i had the wrong box) it was so unprofessional and embarrassing. i will never come back here because of him. 0 stars! if you want your day ruined come here! oh yeah & as i was leaving he was grunting in frustration lol read more

This is the absolute worst UPS store I've ever been to, and literally one of the most horrific encounters I've ever had with an individual. I won't sugarcoat it. The owner is rude, confrontational and aggressive! I've never seen anything like it. My wine subscription was rerouted here awhile back (unsure why as I was home both times when the attempted deliveries took place). Not a big deal, but I was unable to pick it up at the time. My daughters live 4 minutes from this location so I asked them to grab it for me (both over 21+) and even provided them with my drivers license. I also called UPS, and they told me the parcel was undeliverable and would be rerouted to this specific store. They gave me the info I needed to allow my daughters to pick up my package and made notes to the account. Long story short (but not really), the owner refused to turn over the package to my daughters so they walked out of the building and called me right away. I asked them if they would FaceTime me so I could talk to him, but they begged me not to make them go back inside as he had been extremely argumentative and unpleasant to deal with. My daughters don't like even the slightest bit of awkwardness or confrontation, so I chalked it up to them just being overly dramatic and figured I'd do it myself the next day. So the next day arrives, and I make the trip over to this location. The owner's son was at the counter and assisted me with retrieving my package. While he was scanning the box I tried to make light conversation with him and assumed it would be the appropriate time to ask why my daughters were unable to pick up the package for me the day before. I was hoping to find out what we needed to do to make for an easier transaction in the future, but he was very quiet and seemed not to know how to answer me but did state that he didn't know why they weren't able to. I then just assumed that it was because of the contents inside the box. Mind you, I was not rude or impolite or nagging in any way while speaking to the young man. That's just not my MO. I don't like upsetting people and am a firm believer of treating others the way you'd like to be treated. Guys, I'm that mom that invites all the kids from my son's football team to his birthday party (including the kid that STOLE expensive underwear from him in our own home) because I don't want anyone to feel left out. Lol! Anyway, his dad (the owner) overheard our conversation, proceeded to grab a laminated flyer of some sort, waved it in my face while poking at it, and claimed that the only person that could pick up a package was the person named on it (fyi it does not state this on the flyer he was flapping around in my face). I was taken aback and told him that on the UPS website it lists the steps to take to allow another person to pick up for you. He then started yelling, "WHERE?! WHERE?!" so I pulled up the link to the info that he apparently wanted to see on my phone and tried to show it him, but he neglected to even take a glimpse at it and continued shouting into thin air, "WHERE?! WHERE?!" The man was so hostile that I asked what his and his son's names were so I could have all the info I needed to report his location to UPS, but he began screaming at his son not to tell me (although the young man was able to state that he was the son and that his name was (maybe) Caleb). This grown man's behavior was so incredibly ridiculous and childish that it was laughable...so that's exactly what I did. I laughed at him and asked why he even bothered asking where I saw the info if he had no intention of even looking at it and why his policies were different from UPS. He was obviously ticked off by my uncontrollable giggling that he literally told me to SHUT UP over and over again, which then lead to a major screaming and cussing match in front of another customer and his own son (who wouldn't even so much as glance at his father; it felt as if this was pretty much routine behavior that he was witnessing). The whole encounter was so uncomfortable and completely asinine! All he had to do was answer a simple question. At the start of this interaction I'd assumed that maybe there was just a language barrier. My mother is 100% Asian and sometimes has a hard time translating her thoughts into English so she uses improper words or hand gestures and whatnot (hence the man poking and waving the laminated flyer in my face)...but after witnessing his temper tantrum it's very clear that this guy is just a major narcissist and makes up his own rules as he goes. His demeanor toward costumers is dreadful...absolutely frightening! He is an uncooperative NIGHTMARE and a HUGE embarrassment to the UPS name. The owner of this establishment has no regard for common, human decency and should be ashamed of his conduct. I get having a bad day, but take that attitude elsewhere. There's no excuse for poor customer service. Reminder: If you want people to think better of you then be better. read more

Owner of this UPS store, yes I say owner this is not a franchise, is incredibly rude, 0 customer support. The store location is incredibly hard to access, no ramp for carts to carry in large packages, the doors are pull only. The owner will stand at the counter and watch multiple customers struggle to bring packages through the door. Never an offer to help and a very BIG attitude. Had a fellow customer offer to help which visibly obviously made him mad. I ship large boxes of training equipment on a regular basis, I'm sure he has made thousands of dollars over the years shipping these boxes to and from the company & customers I work with. Today is the last day! I will make the drive up the hill to the UPS store on South hill where the employees always offer to help, are never rude ,not once! Store is easily accessible! " Push" doors! What a concept! Do better guy, you are the worst! read more

Very poor customer service by Asian older guy. He never acknowledged me as I stood there for at 10 minutes. He then proceeded to speak to the next customer who walked in at least 10 minutes after me, of course of a different race and skin color. This was disturbing and rude. I was not thanked for my service whatsoever. Needless to say I will not be returning back! read more

Horrible customer service, they do not follow Amazon protocols for returns. The owner is rude and does not listen to the customer. He just wants to argue. read more

The owner of this store has a nasty disposition. If he has an issue with Amazon returns than he should stop taking them. But no....he just makes you feel bad for bringing them in. I avoid this store at all costs but it closest to my home so from time to time I need to use it and it never gets better. read more

The previous owner of this store was amazing. Ever since it changed ownership it has been a nightmare. The older man, who I am assuming is the owner, is probably the rudest person I have ever had to deal with in a customer service situation. I stopped going there and drive up the hill to the other store, which is probably a 20 min drive rather than a 5 minute drive. I plan to call Amazon and make a complaint. He gets paid to take those packages, it would be nice to see Amazon take the account from him. read more

Got what i needed done, did make me feel bad i didnt know how to mail a package. My bad i guess, wish someone could have helped. Gonna try my hardest not to come back. read more

They would rather be rude, disrespectful, short, and act like they hate every second of working here and having to help you. When I mentioned the customer service was pretty bad here, he offered to carry my packages to my car since they were lacking in customer service but it was totally condescending and almost like he wanted to step out side and catch these hands. Drove up the hill to the next closest location and was in and out with no problems. read more

I have never felt a need to review a shipping company before. This is definitely a first. But I find it necessary to say that this family that manages this UPS store is doing a fantastic job of handling business, especially business on such short notice. read more

I waited 2 full days for a pickup. one day I had to leave for an hour and they stopped by. called UPS and asked if they would re pickup and they said yes provably around the same time. I waited from 8:00 am till 8:00 pm when I went to bed. they stopped by at 9:00 pm and didn't ring the bell so they left without package. I thought they closed at 8:00. I finally gave up and asked client to send label because I wasn't going to sit armound for another full day. they don't give you a window of time. they feel your time is not important. Horrible service. Will not use or recommend this company. read more

We returned a few items to Amazon and the attitude was awful as well as customer service. we are from out of town and if this is the hospitality as a gift for Puyallup, it would make me think twice about moving here. read more

The owners of this store were always very friendly and welcoming! My partner and I shared a mailbox here for about 6 months and only stopped using this store because we moved out of town. We frequently ordered packages from Amazon and never had an issue with delivery, storage, or pickup. read more

Found the reviews were a bit harsh on the man behind the counter. He is polite and friendly. The only people he has trouble with are people who can't or refuse to take simple directions. Wear a mask, stay 6 ft apart and don't jump the line. Those are just being cautious. If you are irritated because there is a line come back another day. Anyhow, the gentleman deserves 5 stars! read more

My husband and I have two different last names and this store would not let me pick up a package under his name despite having all of the information (address, tracking, etc) and UPS having a policy that allows other people to pick up packages. Apparently this store is franchised and they don't follow corporate guidelines. Surprise! UPS Store and UPS are not the same entities. Don't try picking up packages for other people here, you're just wasting your time. read more

This is my go-to UPS store. They're always friendly and do a great job! Phone signal is not very good inside the store so make sure to connect your phone to their WiFi if you have return codes you need to look up! It's conveniently posted on a sign on the front desk. read more

If I could give a negative star it would be a minus 5. My husband went in not quite knowing what to do. When he was called to the counter, my husband stated he didn't know what to do with the label so the older pulled out the label and slapped it down on the counter along with the pin and walked away, and didn't explain what to do. My husband finally figured it out. Then the older man (very rudely) said next time to my husband that he need to tape this box up. Just to let you know these and many more issues we don't like to use UPS. read more

I am use to going to the UPS Hub and they have me do all the packaging and taping. I came here to this UPS Store and they had everything I needed, the tape, the tape-gun, the right size box AND they taped it all for me! Five boxes, no questions asked. Calib and Steph were extremely kind and willing to help with any questions I had. We even shared a few laughs together. This business definitely cares and takes pride in what they do for their community. I will do business here any time I need to ship anything. Thank you! read more

I was very surprised to read the bad reviews on Yelp because every time I've come into the store, the staff has always been friendly and quick. Any time I need to do an Amazon return or ship something out, they've listened thoroughly to my needs and gotten things shipped out fast. If you need to do a return or ship something out, this is the place to go! read more

Very friendly and accommodating staff, received my Amazon returns fast and was able to get my refund very quickly. They even helped me fix some of my packaging when it was broken. I have never had an issue here. Thank you!! read more

Currently 9:10am, store supposed to open at 9am according to hours posted on front door. Still closed... did someone not show up for work today?... About 10ppl have walked up to enter this business, yet they are still closed. read more

This store is horrible!!! The owner took a package and never sent it and when I went to the store he simply gave me the 800# for help. I would not go to this store unless you want horrible customer service and your package lost. read more

Customer service is definitely lacking 50% of the time. The girl that's normally there acts as if she doesn't want to be there but forces herself to talk to the people who walk through the door. The other girl that works there though (& I've only seen her a handful of times) is super friendly, bubbly personality & has a smile on her face. I only go here to make deposits for USAA, but it's usually on a weekly basis. I've never had a negative experience but they don't "wow" me by any means. You'd think that with someone you see on a regular basis you'd become a little more friendly towards, but that's not the case. read more

This manager that runs this franchise is absolutely rude like some of the other reviews. Any UPS location will let you pick up a package with an ID matching the name of the package. I had my ID, tracking number, address and my business name and he still wouldn't let me have my package. He made me go home and get my business license to "prove" I was who I said I was. I cussed him out bad I was so mad. Do not use this location as he is only a franchise so he thinks that gives him the right to be rude and disregard customers. read more

Amazon provides the labels and information this UPS store provides the service and piece of mind. I don't know how many times i've dropped things off here at the last possible moment and i'm still greeted with a smile. Your team is amazing! read more

Love going to this location! I don't live nearby but I always take my drop off packages here before I go to work in Puyallup just because the owners are really kind. I haven't had any shipment issues and they are really knowledgeable as well (it gets confusing with all the different companies). I was initially worried because I saw some nasty old reviews but the ownership must have changed, service has been amazing! read more

I went into return my Comcast equipment and everything started out nice, the Asian man greeted me nicely then scanned all of the equipment and gave me the receipt....I brought the equipment in with a box I needed for future shipping so I asked for the box back and then he went over, seemingly upset for some reason, then dumped my equipment on the concrete floor from about 3' high then gave back my box....at the time I was just flabbergasted and did not say anything but the more I thought about it after I left the madder I got....he could have damaged my equipment and I will be charged for it not him....this should never have been done and I am very upset and will not go back to this location again! read more

Had these guys package and ship a Printer worth over 3 thousand, then they said they could only insure it for a maximum of a thousand. Anyway after a week long trip from Washington St to California the Machine was destroyed, due to this store's obvious negligence. The Printer was around 70lbs with no packing foam and maybe a single layer of bubble wrap, the box was pieced together from multiple boxes and after shipping was completely ripped open. I've got detailed photos of what the buyer got left and it wasn't pretty, the printer was upside-down with the lid ripped off and every corner of the machine bashed in. So yeah if you wanna lose a bunch of your money go ahead and use these guys. read more

I had to get a package to Arizona so a family could take it to my son who is in a remote area of Mendoza Argentina. I paid the ridiculous amount of $166.16 to ship over night due to the post office couldn't get it there in time. This was clothing for my son's Christmas and gifts for the people in Argentina who have nothing. They lost the package!!!! Now my son who has taped shoes and holes in his clothing because he has given away to others more in need. Won't have a Christmas. I'm heartbroken that the package I saved up all year for won't be there for him. read more

Outrageously high prices to ship and pack! I brought in a super lightweight plastic clock that weighed less than the box and was charged almost $40!! That was after being told it was $23. When I went to sign for it I asked why it said $38, she said oh...I added the box and packing material. Would have been nice to know that was the total before hand, I would have gone elsewhere. There is no way a 2" high clock requires an 18" deep box. read more

Quick, helpful, and friendly. It is located in a convenient place from where I work, live, and shop.

Something shipped to me overnight. UPS DRIVER never stopped drove right by. Then I was told it would be delivered the next day, it never came. I called in they said it was on the truck. 1 hour later someone else called and said there was no truck scheduled in my area today and it was still in the Fifi, Wa. Center. Tomorrow I'm have to drive 2 hours to pick it up. THEY ARE UNRELIABLE and incompetent! I will use FedX next time. read more