Our package was delivered down the street to the wrong address. When I discovered yesterday the package was delivered by FedEx three days earlier and a photo by FedEx shows the front door area where it was delivered, we could clearly see it was not our home it was delivered to. Yesterday, I drove up and down the streets to see if I could find the front door that matched the front door area in the picture provided by FedEx. Surprisingly! I found the front door down the street. These are neighbors we've known for ten years. The wife showed us a thieving "porch pirate" coming up to their door that same day the package was delivered in the evening in a SUV style or truck with a cab on back of truck and with his face covered, quickly walked up and snatched the package. I have tried to update FedEx since yesterday morning about this information I describe in this posting, and I am stuck in the process by FedEx of waiting for a callback from FedEx after they look into this matter further. I am dismayed that I get this jerk around response from FedEx. All I wanted to do next was have that FedEx delivery person who delivered our package to the wrong address come by me door so I can show him the videos from the home down the street showing how the package was stolen off their front door and, of course, I would like to describe the bullshit we are going through because he did a shitty job with the delivery. See the pictures provided from the videos of the thief stealing package from the front door in Parkland, Tacoma, WA read more

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Their drivers consistently say they couldn't deliver my business' packages without ever attempting. I can't imagine why any sane person or business would ever use Fed Ex to ship a package. I have never heard one person say anything good about Fed Ex and when I see that my expected package is being shipped with Fed Ex, I know that there are going to be problems. It's crazy to me that Fed Ex is even still in business, so I have to assume the problems are not nation wide but specific to this branch. Unacceptable. read more

Supposedly received a delivery yesterday at 12:24p. They even took a picture of it. Problem is that is not my house, not my driveway and not my garage door that the large delivery was made too. In fact that is no house anywhere on my street. Called FedEx to resolve and spoke with some one in a cubicle in the Philippines who provided no help in finding and getting my perishable packages to me. Was told several times that a FedEx representative would reach out to me shortly. Twelve hours later no call, nothing. read more

Even one star is generous, there isn't a rating low enough. They need to fire whatever driver they have working right now because they clearly aren't interested in actually working, they don't do their job. I work very long hours in a physically-taxing, outdoors, public, people-facing job from Monday to Friday, early morning a couple hours before sunrise until after dark late into the night. I come home after 12+ hours to shower, fix myself dinner, and work on my college assignments for 2-3 hours and then go straight to bed to hopefully get at least 5-6 hours of sleep and then wake up early and do it all again the next day until the weekend. I am not here during their delivery hours and have repeatedly told them that, even stating the days and hours I am NOT available. I'm fully aware that I need to sign for the package, yet they continue to tell me that I have to like I'm arguing about it, which I'm not. I would gladly sign for my package... the issue is that I can't if I'm not there or if the delivery person does not actually call, text, or email to let me know to come down and meet them so I can sign for my package - which they DO NOT do! I tried putting my package on a "vacation" hold for the week this past Sunday to make it easy to understand not to try delivering it when I'm not here, yet they ignored it three days in a row and continued to "attempt" delivery regardless. I was sick today and up a couple hours earlier than my usual 5am, so I was going to be home, so I canceled the useless "vacation hold" expecting that I would be notified to come down and receive my package when delivery was attempted again. NOPE! I live in an upper, corner unit on the top floor right near the front door of my apartment building. I am not hard of hearing at all. My phone is not old or busted and was not dead or turned off, I had the ringer and notification sound turned up to maximum, and it's a high quality brand new model that's under a year old. I signed up for ALL of the live notifications regarding my package via text, phone call, AND email. I didn't have the TV on or the radio, or any noise going. None of my neighbors were making noise either. I could hear just fine. I could also see and tend to keep an eye out when I know I'm expecting a delivery. Not only did I not ever today hear anyone knock down at the front door of the building, I never saw the FedEx truck pull up or stop and saw no delivery person trying to deliver any packages. Yet somehow my delivery was marked as "attempted" anyway. Fed up, I called to complain and have the issue corrected. First I was met with a terrible automated system that refused to put me through to a real person and even hung up on me three times. The real people weren't any better when I finally got through (I called three different times to try to resolve my issues with the delivery and the driver who was supposed to be delivering it). They sounded extremely unprofessional (like they were playing games on their computer or laying in bed or on the couch watching something mindless on Netflix, kids screaming in the background. The first two had accents so thick I had to ask them to repeat themselves because I couldn't understand them. The last one was so quiet I was almost asking her to speak up nonstop because I couldn't hear her at all with my phone turned all the way up and on speaker in a dead-quiet apartment. They were all clearly reading off of a script, and when I had to interject to tell them my issue and expected them to listen, I could clearly hear all of them set the phone down away from them and ignore me or slide it under a pillow or blanket - they did not listen at all - I was trying to be as calm and polite as I could be given all I'd been dealing with, and being mistreated and not served as I should have been only escalated things more. Then they would all run me in circles. After I had already told them multiple times over that I cannot received that package tomorrow and it isn't safe for me as a petite and solo woman to attempt picking up the package from a delivery center after dark (the only time I'd be able), when I rely on public transit and would have to sit at various bus stops to get it where I could easily be attacked and robbed because my package is expensive and transit shuts down at 8pm which is generally when I'm just getting home. After being run in circles and hung up on some more, I started trying to get in touch with a supervisor or manager (not something I am at all ever known to do) because I was getting nowhere... only to be refused to be transferred through and told that IF they got back to me it would be almost two weeks from now, AFTER the holidays! I was supposed to have this package the end of last week or beginning of this one, it's almost a week late now as it is. It's also expensive and very important to my schooling and I need it ASAP. Unacceptable, trash levels of "service". read more

What happened to Fedex? The driver refuses to call at the front door of the apt building and just says I wasn't home. This has happened several times in the recent past. Then, when he does leave my package, it will be out on the steps close to the sidewalk so anybody can grab it! Same driver, every time. Please correct this. For now, I will avoid shipping through Fedex. read more

The driver of my parcel named Ilya decided not to drive 10 minutes west of his last location to deliver my parcel which was a special birthday gift for an elderly friend who is sick. Ilya turned off his GPS system at that point and lied about the weather conditions which are clear, warm and sunny--he claimed that there was a weather delay which is BS. AWFUL service, the package has already been delayed by a day and now this! I am in the Tacoma, WA area. read more

One star is too many! You handle your customers items with such care. It may be time for new delivery drivers! read more

FedEx Ship Center - Thank you FedEx and your stellar delivery service. You should be ashamed that employees deliver items in this condition! - Shipping Centers Near Me - Tacoma, Washington

My review is regarding the actual store, not delivery drivers as they have different routes and extenuating circumstances. This store is the worst in customer service. None of the counter girls can crack a smile to save their lives and I'm constantly waiting at an empty counter for someone to help me. I frequent this location at least once a week. Updated review to 4 stars. The store has made great improvement since my initial review. Envelopes stay stocked. read more

FedEx Ship Center - Empty counter, the usual. - Shipping Centers Near Me - Tacoma, Washington

I was home all afternoon expecting the promised delivery. I have a clear view of the yard and parking area. The bathroom is near the front door. My car is parked out front. NO FEDEX TRUCK SHOWED UP HERE AT 3:05 WHICH IS THE TIME REPORTED BY THE DRIVER! This is two times in a row that this has happened. I get multiple deliveries most months and have for years. The drivers last year never did this, but they all quit because they got fed up with fedex. This is rediculous. Gerald D. read more

They "attempted delivery" to our business two days in a row- at 3:50 am. The third attempt was a day and time we were open, they did not attempt any kind of delivery. Package disappeared for 2 weeks, then was returned to shipper. Customer service said they saw my point about delivering at that time but couldn't help me. Thankfully the shipper was very understanding and reshipped through USPS. While awaiting another package, tracking showed "attempted delivery" at 1:00 pm. We got this info at 11:00 am. So they apparently time-traveled and we were closed...? We ship a lot, but will now be relying on UPS/USPS basically anyone other than Fed Ex. read more

I was expecting a delivery this morning. First of all, they told me it was expected to be delivered between 1020-1420. Gee, thanks. Secondly, they offered no accommodations for alternate delivery options: couldn't have it left at the door, couldn't have a neighbor sign, couldn't have the pkg held for pick-up at the distribution facility. (Why not at least allow me to choose my own timeblock for delivery?). So I stayed home... At 1018, I received an email notice that delivery was attempted. They left a tag on my gate and drove off. I was home!! No attempt was made to reach out and contact me. Oh, but don't worry, they'll "just try again tomorrow". No, I don't think so. I called customer service and the computer hung up on me when I said no one would be home tomorrow. I called back and kept saying "Customer Service" until the CPU patched me through to a live person. The Rep I spoke to was kind and helpful, and said I could pick the package up after 1730. Why wasn't that option just made available from the beginning? I haven't had much experience with FedEx (maybe 3 or 4 times in a 20yr span) but each experience has been comparable to this one - these guys really are the best advertisement for UPS. read more

If your package lands at this delivery center you can expect it to be stuck and delayed as they continue to promise a new delivery date while making no attempt for delivery on the package. Zero respect for the customers time on both the shipper and the buyers end. read more

They actually said they attempted to deliver my expedited package today and that no one was home. (I was home.) In fact, what they did was go to the back gate where no delivery drivers can ever access and leave a sticker there. That's all. I live on the 4th floor. All they had to do was walk around to the front of the building or make a phone call. I'm in shock they could be so incompetent. Also the phone service is totally not answering, not even after staying on hold for one hour your only hope is creating an online account and hoping these jokers get it right. read more

Laziest group of people anywhere! I've had 5 packages sitting in a trailer here for 4 days now waiting for delivery and status just keeps updating to "pending" because the employees are too lazy to unload the trailer. Out thousands of dollars because of FedEx and this location. read more

1 n a half star u dont even deserve shameful delivery services..

I can see why most of us deal with Amazon...Fedex isnt customer friendly. I ordered an item unknown to me Fedex was the delivery go-between...was the last of 3 packages, received the 1st two but somehow my apt no. wasnt on the my last package, so what was due yesterday now i have to wait till Tuesday as they dont work the next 2 days...such a run around i feel...the sent 2 msgs..one said delivery today....stayed home 2 days now no delivery...bunch of horse malarkey if you ask me read more

Awful company that makes it impossible to get help for any problems that come up. If I have questions as to what's going on with my package I have to resort to social media sites with no affiliation with Fed Ex to say anything because they will send you on an endless hell loop with an AI that tell you what you want without ever getting to talk to someone about what you want. read more

I paid extra for 2 day shipping for a medication that I take. The driver stated that he attempted to deliver my package twice which is not at all true. My Ring camera proves that no delivery attempt was made yesterday or today and I have been home, waiting for my meds, for two days. What's the point of paying for expedited shipping if the delivery driver won't actually deliver my package when he/she is supposed to? Sure, I can drive 45 minutes , one way, to pick up my meds but again, why am I paying for expedited delivery if I have to then spend my time and money to go and pick up my packages? So frustrating! And forget about getting in touch with an actual human at this location to provide feedback. There's no local phone number! I can talk to someone in India for 30 minutes about what happened but nothing will actually get done about it. 0/5 stars for terrible customer service. read more

if I could give zero stars I would. fedex has messed up my shipments multiple times, this one was the tipping point. I have a time sensitive package that was supposed to be overnighted with fedex and not only did they mess up the delivery address, but they also took another two full days to just get it to a fedex location NEAR ME. what should have been a 30 minute drop off at a closer location took TWO DAYS read more

I've had increasing problems with FedEx holding packages in Troutdale, OR and Tacoma, WA for days and days and days. You are not allowed to get an address to pick up your package as packages are in warehouse, but no one can guarantee when delivery will happen. FexEx will update the daily trackers to tell you 'tomorrow', so you sit and wait another day and another day and another day. Well, this time, I had a package sent from Nevada, clearly in Styrofoam, clearly stating that it was packed in dry ice [perishable food items]. It had a 48 hour delivery timeframe, to ensure the food items would remain frozen and the dry ice would still be intact. It was held up in Oregon for 48 hours, then in Tacoma for another 24 hours and when it arrived on the 5th day, the dry ice was gone and all of the food was melted and ruined. The sender agreed to eat the loss and send me another package at their own expense. This order originally cost over $250. FedEx merely states that they cannot guarantee delivery timeframes, as they are experiencing high volume, staffing issues, and warehouse over-crowding. They are now getting to be worse then UPS, which I never thought would be possible. read more

I am severely disappointed with FedEx as a whole. I have had the extreme fortune of using them 4 times in the last 6 months, only to be hassled, treated like crap by staff members at their locations, and having my package deliveries delayed multiple days with no apology or understanding. I was sitting at home today and got a notification that I "wasn't home" so my package couldn't be delivered. Clearly the driver was too lazy to do his job. When I called they said that they will try to deliver as soon as possible but might need another day? I've been waiting 3 extra days because of you, not me and now you want one more day? Don't use FedEx ever! You'll never get your package and get treated like crap. I never have these issues with UPS or USPS. read more

My car keys fell out of my suitcase in Indiana. I paid $80 to have them shipped overnight to Seattle. My medicine, money, and house keys are in my car . I'm completely stunk and it has been four days. Having read previous reviews, I don't know whether I'll ever see them again read more

I wish to thank the FedEx men who faithfully deliver to my home ,every month. I order 200+ pounds of cat food, from Chewy. It comes on time and in good condition. It is very heavy.Three years ago we adopted 20+ feral cats. With help from from others we were able to have them trapped, neutered and spayed. They live here (outdoors) and I used to have to go to the store, pick up the food and load it into a grocery cart, into my car and then into my home. It was exhausting and really hurt my back. Sometimes it took me a day and aspirins to recover. I am so appreciative of these men and Fedex. I am also thankful for Chewy and will post a separate review for Chewy. I hope to be around to tell them in person the next time they deliver. Thank you FedEx for these men. read more

This is regarding the delivery drivers! We just had a FedEx employee throw our box over our 6 foot fence! This isn't the first time! When the employee was walking back to her truck I knocked on my upstairs window and asked if she just tossed the box over the fence?? She yelled up at me saying "Whatever, have a nice F******** day" as she got into her truck. I'm very upset that my merchandise is treated like this. Back in December one of your employees literally dropped a 60lb package in front of my front door filled with expensive Christmas villages that were ceramic. When I called the number given for FedEx i was on hold for an hour fir someone only to answer the call and went completely silent! They never responded! I'm so frustrated and fed up with this company!!! read more

WORST company in the world! How can you have two packages said to be on the same truck, one delivered, the other not.... Updated to say the not delivered would be delivered the next business day.... 3 business days later still no update or package. I call in and get "We put it on the wrong route.... So it's still in the Tacoma Facility, but it's not lost" How much time does it take to take a package from one truck and put it on another? Unless of course you lost my package and are unwilling to take the blame for your own mistake! WORST CUSTOMER SERVICE!!!!! I HATE FEDEX! I go out of my way, and pay double to ship with UPS, or USPS! I HATE dealing with companies that ship via FEDEX..... Nothing but excuses and blame game crap! read more

If I could give this place negative stars, I would. I had to drive all the way to Fife from Bremerton during rush hour traffic because the customer service lady said since we missed them they would have our package there. Turns out, they have a guy who takes his truck home at night? Probably thousands of dollars worth of packages just sitting in this guys driveway. I had to get searched just go use their bathroom but the delivery guy gets to take our packages home at the end of the night. Worst service I've ever encountered! read more

Literally the worst service ever. The most horrible customer service. The updates from the app stated that the package had left the facility, it never did apparently. The recipient was called to ask for delivery instructions. He gave them. They said that he didn't. Which is a complete lie. Escalation didn't amount to anything. I really hope people and businesses never use fedex for anything. No resolution, items will perish, should have been delivered on the 8th. Nothing stopping the delivery of other packages using fedex yet this one for some reason wasn't. Rescheduled for the 10th. Items will perish by that time. Thanks for nothing. read more

The service here was great. However it's a random place for a FedEx center. Especially given I live over 6 miles away from here and this is the location my package was sent to. They tried to deliver, knocked and ran away. So, I had to trek out to this location in the boonies. read more

Out thousands of dollars because of this place. I didn't think it could be any more bottom of the barrel than USPS but here we are. I would spend money just to not give fed ex another dollar of my businesses money. Why am I paying for 2 day shipping to a client when it takes four days? Why have so many items I've shipped been damaged? Who knows. DONT support this trash company. read more

Shitty company. Terrible service. Customer service sucks at all levels. Drivers came at different times to attempt a delivery after customer service said they would be back around the same time. Next attempt was 3 hours earlier on a Friday. read more

Very efficient and friendly service by Michelle (Filipina) employee. Beat service ever by her. She is a new employee and deserves to be recognized for her superior customer service skills. I hope I recalled her name correctly! read more

If I could give no stars, I would not hesitate to. The absolute worst customer service, no kind of procedure to follow and somehow the only person who is able to help is always "out for the day." It's been FIVE days since my package was supposedly "delivered" and my case has had no new updates since had called initially the day it was supposed to be at my apartment. Luckily, the insurance company was able to send me a new replacement phone and of course, FedEx screws up again. I was home all day today waiting for my second package and I get an update that a tag has been left on my door for me to pick up my package after 6pm at the shipping location. No one bothered to knock to even see if I was home to sign off for the package. Never using their services again. read more

Fedex is leaving our packages next to a state highway rather than delivering them to our house. The highway is over 200 feet from our house, up a perfectly good driveway. Of course when I complained I was talking to a young woman in the Phillipines - couldn't get the phone numer of the local Tacoma distribution center. I will drive down there if it happens again....and will ask all shippers to use USPS or UPS. read more

Wow, the worst customer service I've experienced, maybe ever. I arrived to an empty lobby, and waited several minutes for anyone to come to the desk. Cynthia M. Swift eventually came out, looked at me like I was nothing more than an inconvenience and mumbled "what do you want?". I said I needed to send a package to Quebec and she looked even more put off. After typing for a few minutes she had to take several minutes in the back before coming back. "Next time no duct tape" she said in a scolding voice. She curtly and flatly asked me questions about the package and address, giving one word commands instead of politely asking when letting me know what do next. I just about took my package and left. I will never use this company again, there are many shipping options out there for consumers to choose from these days, and Cynthia just helped me make my choice. I will let my friends and associates to steer clear of this company. read more

FedEx has the worst costumer service. When calling and asking questions, they do not understand what you're asking and their replies make it seem like they don't know how to do their job. I was told my package was going to arrive at 6, never arrived. I was left a door tag but there was never a knock or a door bell. read more

Not surprised you guys have 1 star. You'd think that with such a condescending conversation provided by "PAT" at this location being the FIRST experience people have with FedEx, that they would fix something by now. I was wrongly directed by "the 1-800 people" and when asking Pat the questions THEY told me to ask her, she took out her frustration/annoyance on me. I provided her with the feedback once I had thanked her for the information she gave me, and then she continued to argue with me that I was mis-informed and she didn't have a tone with me and blah blah blah. Then she got very passive aggressive and make quick to end the call. FedEx customer service = what? read more

Delivery person caused significant damage to my vehicle, when walking up my driveway, between my car and fence he made 2 large gauges in my 4 year old vehicle. The box was large but, very lightweight, 4 pillows. read more

School is delayed by a year, thanks fedex. I was applying for an annual program out of TCC. I brought Fedex my application on 3/11, they attempted delivery ONE TIME on 3/16. They didn't make me aware of the failed delivery until 4/14, a MONTH later. Application due date? 3/20. They had so long to contact me and tell me what happened. Program heads made me aware that they received multiple applications via Fedex no problem. The manager was conveniently off site the day I went in, they were "on vacation". Staff was little to no help, took forever to get them to spit out any info about what happened. Apparently the delivery driver told them the building was inaccessible "due to COVID". Sweet, didn't seem very inaccessible for your coworkers that delivered multiple packages to the same address? But yeah let's act like that makes sense. Also, why not try to deliver the package maybe more than once during the month you had it? And going along with that same thought process, maybe contact the sender sooner than a month after you failed to deliver their package? No, that doesn't make sense either. I was told per their protocol they contact the recipient first. Guess what, they did and the recipient didn't reply. So again, why take a month to contact the sender? It's a sure thing this will be the last time I use Fedex. I've contacted the Better Business Bureau (surprise they're not accredited). Also, got on the phone with customer service to try and get contact info for the store manager.. and in their exact words "absolutely not" I would strongly recommend to "absolutely not" come here read more

4 out of 4 deliveries over the past year from this location have been delivered late. Package was supposed to be delivered Monday. Their app said it was out for delivery today (Wednesday). Guess the driver forgot? I could understand if this were an isolated incident, but they are literally 4 for 4. Every time it's "out for delivery," it doesn't show up until the following day. read more

Terrible service! Had live plants shipped to me with a delivery date of 4 days later on Thursday. I received notification that it would be delayed until the following Monday. I was worried about whether the plants would be alive but hoped for the best. On Monday, it stated it was out for delivery. Went back to the facility. The same thing happened on Tuesday and Wednesday. My plants were finally delivered from the Gig Harbor facility on Thursday because Tacoma was "so busy." Needless to say, the plants were dead. I paid over $150 for these plants. I submitted a claim with FedEx, which was denied due to "liabilities" under the FedEx guide. No recourse for incompentent service! I was supposed to receive a package which was out for delivery by 8 pm today, and as usual, it now has a delivery date of tomorrow. Who knows when I'll receive it? At least it's nothing perishable. Unfortunately, there doesn't seem to be any commitment to customer service. Maybe it's just this location, and if so, the manager should be fired! Companies and individuals should consider other alternatives if it's an industry-wide problem. I seldom write reviews, but I felt it was important to warn others of this facility and its horrendous service. read more