Technician is extremely thorough. He sent a detailed service report explaining what's going on at…read morethe home, what to expect for future visits and how to improve things on site to help control rodent issues. Thank you for such a great job!

The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

Justin came yesterday for treatment of carpenter ants, he was very respectful and explained…read moreeverything in detail, would highly recommend this company for any pest control service reasonable price.

We hired Guardian to treat our brand-new apartment for ants. Unfortunately, the technician used…read moreequipment that had not been properly cleaned, causing the spray to leave drip lines and stains all over our freshly painted walls, the floor, doors and cabinetry. To their credit, they returned and attempted to clean the damage, but they were unable to remove the stains. They acknowledged that the damage was their responsibility and agreed to pay for the apartment to be repainted. Months later, despite repeated follow-up, we have still not been compensated. It's incredibly disappointing that a company would admit fault, promise to make things right, and then fail to follow through. Accidents happen, and I understand that. What matters is how a company responds. Unfortunately, Guardian's customer service after the damage occurred has been far more frustrating than the original mistake. I cannot recommend a company that does not stand behind its commitments.

We had a wasp problem in one of the cars. Was hesitant to treat since I didn't want to ruin the…read morepaint. It got worse so searched for solutions and found Sergio. Emailed and spoke with him briefly and he was here a half hour later. Sprayed the car, said it was guaranteed for a year and it was fine til a few weeks later and they were back. Once again Sergio was here quickly. This time he sprayed the entire cat including under the hood. 2 months later and no issues so it worked. Despite the guarantee I insisted on paying for the second time since he did so much more. I recommend them to everyone now. Friendly and personable, trustworthy. Very pleased and no more wasps!

I totally agree with others on a 5 star review. Polite, prompt and professional service. job done a…read morefew hours after request. Thank you Steve and Luke.

We had an issue with mice in the house and they were able to squeeze us in for an inspection within…read more24 hours. The technician was thorough, identifying potential problem areas and addressing them.

This company is 5 star! Their technicians are knowledgable,…read morecurtious and friendly. I bought the service contract, and the price was more than reasonable. Consider hiring them. Thank you Arrest-A-Pest!

Steer clear of this company! They keep sending us an invoice for a service we didn't receive and…read morehave no way to get in touch with the local branch. The terminex customer service person recommended I drive down to speak with them.

Initial inspection and exclusion appointments were fine. But when I called back to have them come…read moreout again, I was told I was on the schedule for the following week. No one showed up then. Someone showed up randomly two weeks later. Said they would send someone "ASAP". No one showed up. This happened two years in a row- exactly the same way!! I only had the contract the second year because it auto-renewed, and I didn't know until after. Absolutely awful.

Excellent service, kind and prompt. We had some mice making themselves quite at home in our outdoor…read morestorage space, and John from Kent County Pest Control was able to come over within two days of my calling him. He not only looked over the outdoor space, but also went through my entire house to see if we had a mice problem elsewhere. He took the time to talk me through what mice do, and the process of removing them, all while being quiet while my little one napped! I would recommend their service to anyone nearby.

John and John are terrific! Very accommodating and responsive to our concerns. Thorough…read morewalkthrough to determine problem areas. Plan devised and a yearly contract in place. Very reasonable pricing and great service. Highly recommend!

I have had Fox for about 3 years now and I have not experienced any problems with them at all I…read morehave not had any problems with any kind of bugs ants etc in my home I've called in between treatments for hive removals and they came right out and took care of it 2 summers ago I got the tick spray and after a couple of treatments their was a tick on my dog 2 separate times I called them and they let me cancel that part of my service with no problems at all this year they have new non toxic treatment for ticks fleas and mosquitoes so I signed up for it I am going to give it at least 2 treatments and see how it goes I'm sure if my dogs have anything again they will not give me a problem canceling They have always shot me a text or called a few times before coming out and I've also called to reschedule if it's raining and they have never given me any problems I am a very very picky person I don't know why they have so many negative reviews So I figured I would share my experience with them.

I almost signed up, but when I told the salesman that I still wanted to think about it for 24…read morehours, he got really upset and even more insistent and kept lowering the price. Very bad feeling about this company

We had an issue with bees on our front porch. Called on a Saturday morning and Anthony came out…read moreimmediately for a free consult and then did the treatment the same day. Came with a 30 day guarantee. Very happy with the service.

What an amazing locally owned business!! I called today (Saturday) and explained my invasive ant…read moreissue to the lady who answered the phone. We also had guests at our home so it was important to me to resolve the issue quickly. The owner/technician Anthony called me back in 15 mins and said he could be at our house in a 1/2 hour. He got there, inspected the house, told me what was going on and told me what he was going to do to resolve the issue. He thoroughly explained what to expect over the next 24 hours and said his work was warrantied. My expectations were exceeded!!!