The wait time is ridiculous. The service is very slow and it takes forever for them to recognize…read morethat you're in the building.

After being a Verizon customer for 25 years, today I will be looking for a new carrier, I purchased…read morea new phone on line and was picking it up on the store, never been at this location and I don't want to go back, we where greeted by Dylan and after we said we already bought a phone it was like he lost a commission so he didn't seem like he wanted to help any further, advised him we couldn't transfer our information over and he said for 29 dollars Verizon could do it but no guarantee everything come over, he said we where lucky for the 29 dollar fee because other companies are charging 100 dollars , not to mention we purchased an otter box that came with no screen protector but we could purchase that separately, we paid a 35 dollar charge to to activate the phone , I get it everyone is out to make money, some of these charges are really not fair, for all the money you are being charged how much more do you have to pay for someone to show they care, or that they want to keep your business, definitely lacking in customer service , there's a lot of competition now and verizon is doing nothing to keep customers

Always great and thorough service-i live out of town and always call back to Susan and she takes…read moreamazing care of all of my families' Verizon needs! Highly recommend their services!!!

I am a Verizon customer for 11 years. Went in this store Tuesday April 2nd @ 7pm for an issue with…read moremy phone. Two employees and a Samsung rep were in the store by themselves. No customers were there. I showed one of the women my Samsung phone , the notification for my email wasn't working. She looked at it for a min and asked me what kind of phone it was. She didn't know what she was doing and said I was in luck the Samsung rep was there. He looked at it for a min half interested, and then downloaded Samsung members app. He told me to call the agents on call and have them look into. This place will never get any of my business, even it I have to drive out of my way to go to another store. Sad customer service, both employees were more interested in surfing the internet on there desk computers and could care less about my issue. If I could give less than 1 star they would get less.

Rude staff. I came in 2nd and she decided to pick the 3rd person who came in. That is extremely…read moredisrespectful. I did not appreciate that

Stay away from this store... they don't know what they are doing! I have had to make several return…read moretrips to get my bill corrected and to get my device working correctly. Walking into this store will be a bad mistake!!!

The service was fast and helpful.the person helping me was so nice he needs a raise.good locationread more

I just had my entire Verizon account overhauled to my benefit by an amazing representative at this…read morestore! Leslie was amazing! She reordered my account and recommended a new phone and saved me a ton of money monthly. She was personable, courteous and VERY KNOWLEDGEABLE. I have been a Verizon customer forever. I have not experienced a Verizon service representative more knowledgeable and helpful than Leslie. The store itself is clean, virus safe and easy to find. I had called earlier and actually spoke to a real live person working at the store location! He was terrific as well. I'm a total fan of this store to help me with all my cellular needs!

Worst experience possible, was there today, waited an hour while only representative joked and…read morelaughed with everyone. Needed help with phone and E-sim. Kept repeating we needed to go to the Apple Store. When we bought the phone at a huge cost and have been with Verizon for years. She could not understand all we needed was the sim switched. Asked for someone with more knowledge as we have done this exact thing before and her answer was no one has experience and the manager has only been here two months. We left very frustrated and still locked out of phone. Off to Walmart to get what Verizon should have done.

Excellent service! , also taking extra precautions to help spread the covid19, even though we where…read more6 ft apart i felt comfortable, allowing Just 1 customer in the building at a time made me feel very safe and I had all the attention

Ferdnando Bailey provided excellent customer service during a process I expected to be frustrating…read more He was knowledgeable and very patient with me, despite being very clearly busy. He worked quickly but never made me feel rushed as the customer. This location is very lucky to have Mr. Bailey!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

I went to verizon with a friend to pay his bill, old man wife has cancer so he isn't exactly hooked…read moreto the net. Flip phone. There were 3 workers there and like 6 different parties. They said Hi when we walked in but they didn't say someone would be right with us or how long it might be or ask us what we needed. again he just needs to pay a bill real quick. I can understand waiting in line for your turn except when u can obviously be down with this customer in 3 mins or make him wait behind all these other customers that are getting new phones and switching accounts, things that take 30-45 mins. But the thing about it is when I simply ask if he could just pay his bill, and i wasn't being rude i just ask. The, I assume manager, immediately got rude with me and snapped at me. "No! If 15 ppl had to pay their bills then these ppl would have to wait." IDK one old man equals 15 ppl but this could have been real simple. Only thing i said smart was after that u said "Your supposed to have somebody working that can take a bill it point". and idk how "smart" that is or just reality but it was enough for her to kick me out and tell me she don't want my business. I already knew Verizon has a bad track record with customer service & no wonder with who they hire. I wasn't going to ever give her my business to begin with. But Im not the type to stay and argue with smart ass ppl & when someone tells me to leave i leave. But just wanted to get my story in cuz i'm not the type to call cooperate or whatever either.

I had a terrible experience and wasted a lot of time. I did In-store pick up that I paid for…read moreonline, got to the store they were checking me out and cancelled my order. Said they weren't exactly sure what to do to help me, had me contact customer service. The representatives in the store were no help at all. Had to wait three days for them to cancel the order completely before getting a new phone. Would recommend placing the order online before coming to the store and wasting your time.

Switched from Sprint/T-Mobile and the experience went flawlessly. Kat and everyone else up at the…read morestore was amazing and would recommend for anyone to go to this store. Best experience I've ever had.

I went in the verison to purchase a phone case and change my number. While waiting I was looking at…read morethe cases when this big black guy with dreads put me and my mother out the store, we were in fear. He told us "put that down and get out, we have security in the back," he thought we were stealing.He was very rude and disrespectful. His said his name is Chris.

I have nothing but praise for the store at 4563 Poplar, Ste 101, and its manager, Sarah…read more I needed a new phone, but didn't want to trade in my old one. I wanted to see if they offered a senior discount, but I wasn't looking forward to the process, as I'm not tech saavy, and have had terrible luck in the past with customer service. That's when I met Sarah. She found discounts every step of the way. I paid $267.94 for a Deep Blue iPhone 17 (1 terabyte), screen protector, and clear case (itself on sale). Verizon financed $1610. I needed to save a fortune, and I did! Sarah made it all possible. I highly recommend this store.

Mario was wonderful! I quickly got excellent service, and he fixed my phone issues. He was pleasant…read moreto be with, too.