I went to verizon with a friend to pay his bill, old man wife has cancer so he isn't exactly hooked to the net. Flip phone. There were 3 workers there and like 6 different parties. They said Hi when we walked in but they didn't say someone would be right with us or how long it might be or ask us what we needed. again he just needs to pay a bill real quick. I can understand waiting in line for your turn except when u can obviously be down with this customer in 3 mins or make him wait behind all these other customers that are getting new phones and switching accounts, things that take 30-45 mins. But the thing about it is when I simply ask if he could just pay his bill, and i wasn't being rude i just ask. The, I assume manager, immediately got rude with me and snapped at me. "No! If 15 ppl had to pay their bills then these ppl would have to wait." IDK one old man equals 15 ppl but this could have been real simple. Only thing i said smart was after that u said "Your supposed to have somebody working that can take a bill it point". and idk how "smart" that is or just reality but it was enough for her to kick me out and tell me she don't want my business. I already knew Verizon has a bad track record with customer service & no wonder with who they hire. I wasn't going to ever give her my business to begin with. But Im not
the type to stay and argue with smart ass ppl & when someone tells me to leave i leave. But just wanted to get my story in cuz i'm not the type to call cooperate or whatever either. read more
