Stephanie at East Coast Granite was an absolute dream to work with. I absolutely loved that I could…read moretext her questions and she was always quick to respond. She was incredibly helpful and knowledgeable throughout the entire process. My husband and I walked into the Glenwood location one weekend to pick out new quartz countertops for our kitchen. Stephanie showed us what they had and advised us to go to their Hobby Ct location to view slabs of quartz. While at the Hobby Ct location we fell in love with the Panda White quartz countertops and texted a picture to Stephanie. She was able to provide us with a complete quote within minutes! (My husband had drawn a diagram of our kitchen with measurements.) Stephanie scheduled a measurement appointment to take place about a week later and an install date about a week after that! Amazing! Instillation took place yesterday. A crew of three men removed our old counters, installed the new counters, hauled away the old counters, and cleaned up before they left. They were nice, professional, and knowledgeable. They did an amazing job. I cannot recommend this company enough. From start to finish they were a breath of fresh air to work with. If you've ever had any work done on your home you know it is often a nightmare. Highly recommend!

Worst experience ever. They came to measure for granite backsplash and run the product up the wall…read more They said it would be in one piece and it was installed in three pieces. They did not have enough men to install and had to stop and wait for 3 additional men to install. One of the seems has settled and needs to be redone. Looks horrible. A stress fracture is also in the granite. They measured incorrectly and it was installed wrong costing me more for the range hood. I have written and sent two certified letters with no response. As well as numerous calls with not response. They do horrible work and do not care. Buyers beware do not buy from here.

They do not answer the phone, ghost you, it's awful! My home was outfitted with these cabinets and…read moreI want to add a wine cabinet set up, and can't get an answer, nor can my contractor. Ridiculous and awful customer service. Ugh.

I shopped at a few companies for my kitchen project and I decided to go with Apex Cabinets. If you…read morewalk in here just to get a quote, this is not the place. I was amazed by their customer service! I had an appointment with their designer Pat Everett and she walked me through the entire process. She took her time and explained everything to me as it was my first time. The other companies didn't provide me this opportunity. They assumed I had done this before. Pat couldn't talk about pricing until she had a design in place which was understandable. She came to my house, took measurements and we talked about my wishlist. She educated me on the different options. From start to finish, Pat was very responsive and extremely detail-oriented. She's everything you require of a designer/sales person and is honest, as well! Apex Cabinets won my business because of the excellent customer service! I couldn't have done this project without the wonderful Pat Everett! An amazing designer! Thank you for my new beautiful kitchen!

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

We had a great experience with Carolina In Home Flooring installing about 700 sq. ft of LVP in the…read moredownstairs of our home. From the sales experience with David and picking out our flooring to the communication and installation with Herman and his construction team it was a great and seamless experience. The crew in particular was a well-oiled machine and was able to do in two days what it would have taken me a month to do on my own. I would highly-recommend using Carolina In Home Flooring if you have a need.

It is said a picture speaks a thousand words. These pictures show how one local cabinet company…read morefell short and the other hit it out of the park. First go around was with OAK CITY CABINETS, a preferred partner of Homestead Building Company. These were dark stained maple cabinet doors and drawer fronts made primarily out of MDF. They looked awful and felt flimsy. The builder explicitly stated they stand behind their quality. The second go around was installed by CORNERSTONE KITCHEN AND BATH. They are SOLID CORE rift oak cabinets doors and drawer fronts courtesy of the homeowners, 3 months after moving in to their new build. You be the judge....which cabinet company hit it out of the park?

i recently had my kitchen remodeled and selected Cornerstone Kitchen and Bath as they just…read morecompleted a friend of mines home. I did get a few other quotes even though I was confident who I was going with based off what I was told. Cornerstone wasn't the cheapest quote but they also wasn't the highest. I decided to go with them also due to the fact that they made me feel as if they wanted to deliver a great product. From the first time they came out and did a pre-con, to the quote process, design and install they did more than I could've imagined. The final product was nothing short of amazing. Everyone who steps foot into my home says something about the kitchen. If you're looking to have a kitchen remodel I highly recommend Cornerstone Kitchen and Bath.

Dirty, deceitful, and disrespectful liars. My father, grandmother, and I sat with one of their…read moresales people and he promised that they would also install the new faucet along with installing the countertops and new sink. I clearly remember my Father asking this sales person three separate times during this conversation about the sink if they were actually going to install it and they said yes. This was a big reason we decided to spend money with them. Once the installers arrived they refused to do the promised work because they didn't have plumbing insurance. We called and spoke to three different people at their company to either get the cost of the plumber covered because the salesman lied or to have it done. We were put through to the owner of the company who was extremely rude. Instead of providing great customer service, the rude and arrogant owner instead threatened to put a lien on the house if my father did not pay even though they did not do what was promised. Horrible people and liars from their owner down to their sales team. Avoid at all cost.

Just moved here from Miami, FL and I am starting to think businesses here do not want to make…read moremoney. I had Atlantic come out almost 2 months ago for a quote on a bathroom remodel and still have not received one. First time I called to get an update, Danny said I would receive an estimate by the end of the week. That didn't happen so I reached out again a week later and got no response. Completely unprofessional. Expecting my first born next month and was looking forward to having my bathroom done by then. PS. The employee who came to measure the bathroom for the estimate walked into my house through the garage door when he arrived. Scared me and my husband. Please make sure you knock at the front door when arriving at someone's house.

I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

We recently completed a full kitchen remodel in our 35-year-old home and could not be happier with…read morethe results. The entire process was smooth, reasonably priced, and the team was great to work with from start to finish. I would absolutely recommend the vendors who helped make it happen: * D-Lou Home Creations for the installation work (thanks Diego) * Renewabuild for the cabinets (thanks Ellie) Everyone was professional, responsive, and easy to work with throughout the project. We are thrilled with how everything turned out.

I attempted to make contact 3 times with this company. Email, via their website, and phone call…read more Nothing in return. I would've at least appreciated a quick note to let me know they're unable to accept new clients.