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    American Car Center

    4.5 (2 reviews)
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    6 years ago

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    7 years ago

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    CarMax

    CarMax

    (35 reviews)

    I bought a used van one year ago and have had nothing but mechanical problems with the van. I also…read morebought the extended warranty through Assurant Vehicle Warranty. Carmax has been too busy, appointments are 2-3 months out for a repair through the warranty. The only repair shop that accepted Assurant was 1 1/2 hours away from me. I had to file a formal complaint against the repair shop with Assurant the mechanic did such a horrible job with a simple repair. I have had to use outside mechanics to fix the repairs. However, Assurant finds every loop hole possible to deny a claim. I don't believe Carmax did their 125 point inspection on the van I bought. Had they done the inspection, the short in my van would have been discovered. Instead, I have had five breakdowns requiring immediate towing. Carmax service department has not even returned the last few calls I made trying to get an appointment for repair under the warranty. I find the majority of mechanics do not wish to deal with Assurant Warranty as it is too time consuming and the representatives have been rude and not well trained and are quick to deny coverage. I bought a car in Los Angeles from Carmax and had a great experience. However, this Carmax in Augusta, GA, does not even come close to the same standards.

    They are highly unprofessional, not even two weeks of buying this car from them and it's already…read more transmission issues. Horrible first time buying a car experience THEY GET NO STARS

    Augusta Mitsubishi - Outlander  sport suv

    Augusta Mitsubishi

    (23 reviews)

    When you go in to get a new car and your credit score is in the mid seven hundreds as a 20 year old…read more and they want to stick you with a 19% interest rate with their first offer. No, this is not the place to go and then they don't even accept cashiers check to pay for the car in full with somebody with GOOD credit that can get a loan from a bank! Like WHAAAAAT? No thank you! Hard Pass

    I bought a vehicle in Novemeber 2024 from this dealer. "Will", the apparent Finance Manager refuses…read moreto give us status of the title til this day, 2/4/25.. He told us it would arrive to my HOME ADDRESS on 1/29. Called the NEXT DAY to follow up when it didn't arrive and each time he says he will check and call me back but never does. Last call, yesterday, 2/3/25 he now says it was mailed to DMV but will not give tracking of mail, info of which DMV it was sent to address or any other proof - I have called and physically went down to DMV, they have no record of it. Will refuses to help with getting me my title and says its "not his problem". I will be seeking legal advice. They have 1.5 stars on Yelp, 2.5 stars on Car.com, 1.8 stars on FB you see the pattern here. But most importantly, an F rating from the BBB and not accredited as per the official site- Also spoke to a BBB rep that said they refuse to rectify complaints, you can also see this on the site. Completely unprofessional and would give negative stars if I could. BUYER BEWARE.

    Malcolm Cunningham Chevrolet

    Malcolm Cunningham Chevrolet

    (44 reviews)

    WOULD NOT recommend using this dealership. My husband and I have had an awful experience here. Our…read more2016 Chevrolet Silverado 3500 Diesel was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. Our truck was previously supposed to be taken care of by another mobile repair company, that ended up not completing the job, leaving the fuel system partially taken apart. The dealership took on the case, knowing this, in agreeance with our warranty company that they would be paid for the repairs. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take some time to complete, as they stated that they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn't have to be initiated by US! As the consumer, it's the DEALERSHIP's responsibility to reach out to us to resolve problems, give updates, etc. Not ours. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US... the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike Jones about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in South Carolina & they are in Georgia). We get the estimate from a shop here in SC on 2/2/25. We submit the estimate via email on 2/3/25, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, it has been radio silence. We have tried calling to get updates, and plan the next steps for them to repair the truck as THEY are the ones who damaged it. And have heard NOTHING. If you want things done in a timely matter, DO NOT GO HERE. If you want honest, straightforward customer service, DO NOT GO HERE. It is unacceptable as a consumer who has paid you THOUSANDS of dollars in repairs, only to now be given the run around due to the poor and careless treatment of our vehicle. We will be filing with the BBB. CUSTOMER BEWARE!!!!

    While our salesperson was extremely friendly, I wouldn't recommend this dealership. They will…read moredefinitely get you IN a vehicle. Although I was excited to get my 2018 GMC Yukon, less than a MONTH later it starts giving me trouble while ON THE INTERSTATE. Took it to my local dealership to find out spark plugs and wires were bad. Why am I facing an additional $700 charge for a $30,000+ vehicle that I JUST purchased off the lot not even a MONTH ago?!?!?!? This includes a $1700 used car fee that is added to the price of the car that is supposed to cover servicing the vehicle before selling it- who sells a used car without replacing plugs and wires anyway (except a buy here pay here establishment)?!?!? When called, their response to my dilemma is that it didn't need it when they had it. So they take vehicles and resale them without doing a basic tune up? We were thinking of being return customers based on the friendliness and eagerness of our salesman, but after this we've decided to not return at all. I would be sure to take this into consideration before purchasing from them- but I personally wouldn't recommend

    American Car Center - car_dealers - Updated May 2026

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