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    Pic N Pay Auto Broker

    4.0 (1 review)

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    6 years ago

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    Chartara C.

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    L&B Motors Inc

    L&B Motors Inc

    (7 reviews)

    IF I COULD GIVE ZERO I WOULD ! THIS IS MY SECOND CAR FROM THEM AND THIS TIME AROUND IM BEING RIPPED…read moreOFF ! I SHOOK THE OWNER STEVES HAND AND THE CAR SALESMAN WAS ALSO THERE AND HAS EVEN SAID HE REMEMBERS IT AS WELL ! I went into the office to sign my papers and put down my $11,000 DOWN PAYMENT, (which I could've taken ANYWHERE!) and the OWNER told ANGIE in the office that he was giving me my car for CASH PRICE which is 16,500 and she messed it up by keeping the original price of 18,990!!!!!! When signing the papers I said "it says 18990 still is it on a different paper that he is giving me the deal on the car for 16500?) ANGIE CONTINUED TO SAY "yes I put the 16500 on there what your seeing is the total which is higher bc tax tag and title) ! SHE LIED STRAIGHT TO MY FACE , I BOUGHT THIS CAR IN EARLY MARCH OF 2024 and I have brought it up a couple times and ANGIE SAID " she should have caught it earlier.) UM EXCUSE ME ! Then I went up there in person to speak to the owner Steve and was told that he was at the gas station and wasn't available. I had my two little children ready to get out of the car while waiting so I finally left and I called up there to see if he was back soon after leaving and spoke to ANGIE and she said he still wasn't there and said she could help me, but I told her that I needed specifically STEVE then she gave the phone over to the owner's wife PAM (the RUDEST woman I have EVER had to speak to in my LIFE!) as soon as she got on the phone, she went on to say that she heard that I was already rude, and that she won't be talked to like that when I used all my correct mannerisms and never even said anything out of the way and then I sat there and told her that I needed to try to schedule an appointment with STEVE and she went on to say that they don't schedule that I would have to come in person so I inform her that I was there in person the same day and was told he wasn't there so I was calling to see a time that would be good for me to come in to speak to him directly, and then she went contradict her first comment and say that he is never there so I said how do I go about getting a hold of him then she told me she wrote down my name and phone number and put it on his desk after yelling at me on the phone and being disrespectful for the whole call and I still to this day have not received a call and it's been a week ! MORAL OF THE STORY THESE PEOPLE ARENT AS HOLY AS THEY SAY AND I CAN SEE WHY THEY ARE CLOSING BECAUSE IM BEING TAKEN ADVANTAGE OF AND LOSING OVER 2,000$!!!!!! It's absolutely disgusting and I'm beyond ticked off !

    BLUF: Do not buy from this dealership. They sell you cars that will break down soon on purpose so…read morethat you will take it back to them and pay their mechanics to fix the broken car they sold you. My wife and I bought a vehicle from L&B Motors for $12,500 in cash. I am a USMC Officer and was scheduled to move across the country 2.5 months after purchasing the vehicle so we opted not to get the overpriced warranty that they offered us (there is no L&B in VA) BUT we were assured by the salesman that the company would "operate in good faith" and would "fix the car for free if it just quit on you within a reasonable amount of time". Well within 2 weeks of us buying the car 2 of the windows stopped working. We took it to the dealership and the replaced them and told us they would check the others as well. 3 weeks after that another window stopped working proving they did not check like they said they would. 4 weeks after that the vehicle literally cut off in the middle of the road. I instantly thought back to the salesman and I wasn't worried because I had been told multiple times that they would operate in good faith in these situations. I was wrong. When I brought it in they instantly began telling me that they would let me know the cost to repair it. I was taken aback because we had only had the car for 2 months and only put 3k miles on it. I assumed this was within the reasonable timeframe. After some back and forth with the employees the original salesman told me that since we had purchased the vehicle only 2 months prior that they would take care of it. He said don't even worry about it. Ofcourse I should have because days later I was called and hit with a $350 bill. I am now sure that this is all part of a scheme that they have going. They sell you a car for a pretty good price (and give you a Bible so that you think highly of them) knowing that it will break down weeks/months after. They will repeatedly tell you that their mechanic shop "doesn't work on outside vehicles and only services cars that were sold from L&B" and they say "we will fix your car for cheaper than any other mechanic" to make you comfortable with the purchase but ask yourself, how is it that the mechanic shop is ALWAYS booked and ALWAYS busy? It is because they sell broken cars on purpose. The mechanic business is another stream of revenue for them in this way. You buy a used car because you want a good deal so if they promise to fix it for cheaper than another mechanic of course you would take it to them to get fixed. This business does NOT "operate in good faith". Do not buy the BS they tell you. Look somewhere else trust me. If you are military please do not screw yourself over with these guys. This is a predatory business.

    Malcolm Cunningham Chevrolet

    Malcolm Cunningham Chevrolet

    (44 reviews)

    WOULD NOT recommend using this dealership. My husband and I have had an awful experience here. Our…read more2016 Chevrolet Silverado 3500 Diesel was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. Our truck was previously supposed to be taken care of by another mobile repair company, that ended up not completing the job, leaving the fuel system partially taken apart. The dealership took on the case, knowing this, in agreeance with our warranty company that they would be paid for the repairs. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take some time to complete, as they stated that they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn't have to be initiated by US! As the consumer, it's the DEALERSHIP's responsibility to reach out to us to resolve problems, give updates, etc. Not ours. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US... the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike Jones about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in South Carolina & they are in Georgia). We get the estimate from a shop here in SC on 2/2/25. We submit the estimate via email on 2/3/25, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, it has been radio silence. We have tried calling to get updates, and plan the next steps for them to repair the truck as THEY are the ones who damaged it. And have heard NOTHING. If you want things done in a timely matter, DO NOT GO HERE. If you want honest, straightforward customer service, DO NOT GO HERE. It is unacceptable as a consumer who has paid you THOUSANDS of dollars in repairs, only to now be given the run around due to the poor and careless treatment of our vehicle. We will be filing with the BBB. CUSTOMER BEWARE!!!!

    While our salesperson was extremely friendly, I wouldn't recommend this dealership. They will…read moredefinitely get you IN a vehicle. Although I was excited to get my 2018 GMC Yukon, less than a MONTH later it starts giving me trouble while ON THE INTERSTATE. Took it to my local dealership to find out spark plugs and wires were bad. Why am I facing an additional $700 charge for a $30,000+ vehicle that I JUST purchased off the lot not even a MONTH ago?!?!?!? This includes a $1700 used car fee that is added to the price of the car that is supposed to cover servicing the vehicle before selling it- who sells a used car without replacing plugs and wires anyway (except a buy here pay here establishment)?!?!? When called, their response to my dilemma is that it didn't need it when they had it. So they take vehicles and resale them without doing a basic tune up? We were thinking of being return customers based on the friendliness and eagerness of our salesman, but after this we've decided to not return at all. I would be sure to take this into consideration before purchasing from them- but I personally wouldn't recommend

    Pic N Pay Auto Broker - carbrokers - Updated May 2026

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