I just purchased a new minivan from Allen Baer and would highly recommend him to anyone I know. He…read moremade by buying experience quick and easy, listened to what I wanted and made it happen! My family is in love with the new ride and if we ever need another vehicle my first choice will be to contact Allen! My family and I have be loyal Gerald Jones Customers for well over 35 years and will continue to be so. The finance process was quick and painless as well Marc did and amazing job going over the details with loan and couldn't have been happier with my experience over all!!!

If I could give them a zero, I would!…read more I am writing to express my extreme dissatisfaction with the service I received at Gerald Jones Honda. Due to my experience, I would not recommend this dealership to anyone. After my vehicle stalled on Washington Road due to an auto start/stop failure, I brought it to the dealership. Despite my prior research identifying a specific recall and extended warranty issue (23-009) related to my Honda Pilot, the service department failed to address it. They performed two service bulletins (23-008 and 23-010) but ignored the warranty extension. This oversight led to a dangerous situation while I was traveling on I-95, where my vehicle stalled in traffic and failed to restart. Upon returning to the dealership, the staff refused to acknowledge their failure to complete the necessary service bulletins or address the rear suspension recall. Furthermore, the Service Manager, Colby, was unprofessional and dismissive of my concerns. The dealership subsequently attempted to charge me $1,900 for a starter replacement that is directly covered under the recall and extended warranty. Given the lack of accountability and the safety risks caused by their incomplete service, I am deeply disappointed in the quality of care provided by this dealership.

Best used car dealership in the CSRA. I just bought a 2023 Subaru BRZ Limited from Omar's, and the…read moreexperience was exactly what I wanted. The staff was friendly and helpful, and never pushed me toward cars I wasn't interested in. I got the out-the-door price up front, and the final number matched it with no hidden fees. The doc fee was reasonable too ($399). Every time I'm back in the used car market, Omar's is my first stop.

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Several months ago I bought a Lexus for my wife. At the time we were told the car had a small…read morescrape on the left front fender which had been repaired. I looked at it and couldn't see any defect. Later, my wife went to a carwash. The wash peeled off some paint from the left front. I took the car back and delt with a young man named Daniel. I half expected to have to argue. I was wrong. He immediately took responsibility and fully owned the problem. His manager had to inspect and approve the repair. On his inspection, he noticed a slight mar on the hood that I had missed. Without me asking, they approved sending the car to a body shop to totally strip down the fender and hood and repaint both. We were given a rental car, at their expense. Most reviews never refer to how a business handles an honest mistake or error, unless it is to chastise the business. However, if our words of criticism are to be taken seriously, then our words of praise for customer service must be spoken as well. Over the past 20+ years I have purchased many vehicles from CarMax. This was the first time I had to take a problem to them. The way Daniel handled this issue has reinforced my confidence in CarMax.

I bought a used van one year ago and have had nothing but mechanical problems with the van. I also…read morebought the extended warranty through Assurant Vehicle Warranty. Carmax has been too busy, appointments are 2-3 months out for a repair through the warranty. The only repair shop that accepted Assurant was 1 1/2 hours away from me. I had to file a formal complaint against the repair shop with Assurant the mechanic did such a horrible job with a simple repair. I have had to use outside mechanics to fix the repairs. However, Assurant finds every loop hole possible to deny a claim. I don't believe Carmax did their 125 point inspection on the van I bought. Had they done the inspection, the short in my van would have been discovered. Instead, I have had five breakdowns requiring immediate towing. Carmax service department has not even returned the last few calls I made trying to get an appointment for repair under the warranty. I find the majority of mechanics do not wish to deal with Assurant Warranty as it is too time consuming and the representatives have been rude and not well trained and are quick to deny coverage. I bought a car in Los Angeles from Carmax and had a great experience. However, this Carmax in Augusta, GA, does not even come close to the same standards.

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

I have returned here a few times for minor repairs and now never again. Very deceptive business…read morepractices and unnecessary up charges. The recent service techs aren't friendly and not sure who is in charge of hiring but please work on how your agents engage with customers. Unfortunately since they are the only Toyota dealership in the area they own the market and can do as they please. On the sales side - I expect the normal sales techniques and yo charges but to need to read between the lines and get charged extreme fees for diagnostics on the service side is appalling.

Very hesitant because I thought it would take a long time with the purchase. I was wrong. Matt is…read moreawesome and honest. He was helpful and courteous though the entire process. I suggest that you come see him and let him use his expertise in selecting a vehicle. Once I made a selection, on to the paperwork. Tiffany made it easy and quick as possible. Less than an hour.....I was riding. Matt and Tiffany are courteous and will help you with your vehicle selection. Great vehicle selection and honest staff.

Very upset! Bought a jeep patriot in August. Everytime I called up until last week to get the…read morepaperwork to have my old plate transferred I'm told its not in yet. Temp tag expired so Tiffany did put a dealer plate on, however that tag expires this coming month and no one will answer the phones no matter who or how many times I try to call. I'm not going to drive something I can't have legally registered!!

Ashley at Enterprise Car Sales of Augusta Helped me get approved for a car really quickly and I was…read moreable to drive off the lot with my new car the day of my appointment!! Highly recommend!!

First the Good: Deana (sales) was awesome to work with. Now…read morethe Bad: The car we bought was in for repairs within 2weeks and the Assurant warranty that we purchased (claim associates) made it VERY DIFFICULT and tried everything to not pay the claim. Eventually they paid half I feel as though we were ripped off. You only get 7 days to return the car. Carmax gives you 30 days. Lesson learned

I called yesterday to see what I needed to do to get a vehicle. I did an online application over…read morethe phone. Before you know it I was told to bring my current pay stub in the next day. So when I brought my paystub in it only took a couple of minutes and I was told that I was approved for a vehicle. I was so amazed at the friendly service. I would highly recommend to anyone looking for a vehicle.

Everything was good when they were trying to get me into my car. It's year 2018 now, and the car I…read moregot from them is a 2015. I HAVE ONLY HAD THIS CAR FOUR MONTHS NOW. Last month (month 3), the serpentine belt broke. And today, my a/c just went out. It is going to be in the upper 90's all week and feel like hotter. Thanks, Carn!....for this whack car that you promised is soooo good. Oh and Kaila is unprofessional!! She tried to hold an argument with me about my tag via text message from her work cell phone. I stopped reading and responding. They were in the wrong and she was adamant about trying to prove me wrong about my tags that were sent to their establishment PER THE TAG OFFICE (I spoke with different people on different days to ensure info was correct & everyone was on the same page). After the text foolishness, I went to pick my tags up....Kaila tells another associate to tell me that my tags weren't there. I don't believe that one bit. I don't trust anyone there now. No one.

Update: Kudos to the service department. Within the last 2 weeks I have had services done & it was…read morean easy process. I went in for routine maintenance and was able to receive a loaner and have my car serviced with no hassle. Today I called to see can I come in for a last minute service and they gladly accommodated me without hesitation. Literally was in and out in less than 20 minutes. Stellar service. The sales team here works together as a smooth unit. The hospitality is very welcoming and accommodating. The moment you arrive you are immediately assisted with service. I cannot say nothing but good things about Mr. D. Wilson. He's very detailed oriented and made the whole purchase less stressful. The general manager Mr. J. Guillory is remarkable. His dedication to the clientele's wishes are unmatched. He honestly made whatever issues I had right. The prices for Lexus are the best in a 250 miles radius. If you are looking for a new purchase, go see the team at Lexus. Luxury treatment from the moment you arrive.

This the 2nd time Lexus of Augusta has wrecked one of my cars that I took their for service! they…read morelied repeatedly and was trying to fix it before i found out. I only knew it was in the body shop because I pulled up at Lexus with no notice, then tracked my car to Rick's Paint and Body. I took my car there 3 Fridays ago, and gave my key to Chris, for a 15,000 miles service. I wasn't getting a call back from, so after 5 days I went to get my car. He did not come talk to me but texted someone else to tell me my car was not ready. After a few more days of no call backs, no car when I drop in, I asked for the manager. I voiced my complaint about the poor communication from Chris and the slow service. I want my car back but I have been getting the run around for 2 weeks. I asked Mickey point blank, I said the last time y'all gave me the run around about getting my car back it was because y'all wrecked, did you wreck my car again? Mickey the service manager said no. He said it does need a tire. He had the tire and the tech to change it, it won't take long. Monday, they said my car was not done, no one was available, but they would call me back . Tuesday same thing. Wednesday , I pull and demand my car. Then Chris says they scratched your car. I said I asked and yall said my car was not wrecked. Then Chris says it just happened this morning. I talked to the service manager Mickey, he told me he took my car to the body shop himself yesterday. So there is another lie, Chris just said the "scratch happened today," so why did Mickey take my car to the body shop yesterday? Why didn't Mickey call me before taking my car to the body shop? He knew I was already upset because Chris wasn't communicating. Then the service manager says he didn't know whose car it was he just got an estimate and took it to the shop. That is another lie, there are tag on the key and the mirror, and my registration is in the glove box. So they were stalling hoping to fix my car before I noticed it. This is the second time they have crashed my one of my cars. I have been a customer for more than 20 years, but I am not buying another Lexus from them because their service is terrible and all they have to say is sorry. Yeah their customer service has gotten to be very sorry over the last couple of years!

Service advisor Ben Mccall was amassing , he was always willing to offer pisitive feed back on the…read morerepair of my 2025 chrysler pacifica van.

100% disappointed in the service department. Booked my appointment a month out and leave my truck…read morewith them for a week and nothing has been done. Was told waiting on a recall part from parts but parts called me to set up the appointment to do the recall because the parts became available. Dropped my truck off on a Monday on my appointment day. Called 3 days later to get an update and was told they haven't started working on my truck. What is the point of an appointment? Called again 2 days after that and was told to call again on Monday Nov 2nd. And was told waiting on a recall part. I verified with parts that the part is there and ready to be installed. Was told " what do you want me to do ?" Your job?? I verified the part was there and available within seconds of being at the dealership. The service adviser couldn't do that in a week. So after the service department had my truck for a week 0 out of 3 recalls done, Digital review mirror not fix or parts ordered , and the passenger window still not fixed. I waited 9 months for this recall part. Astonished that the service department couldn't verify the part is in the same building. Funny enough the part was sitting in the window at parts with my name on it for the technician to pick it up. The gentleman working parts were the only ones that made any of this right. I asked for the recall part to take it over to Waynesboro ram dealership ( because I waited 9 months for this part and didn't want to wait more) the guys there called and made the appointment for me and made sure they had the part and truly impressed they went the extra mile for me. Service department did me wrong. But the parts guys made it right. I wish I have gotten there names to put in this. If anyone reads this.

I do not have very good credit, but when I was looking for a used car, I was being really picky! I…read morewanted one with a clean Carfax, low miles, in great condition and inexpensive, and this is where I found it! I had also tried to get financing on my own for it, but nothing worked, but they were able to get me financing at a reasonable rate with payments that I can afford, and I got exactly what I wanted. I love my car and have had no problems with it whatsoever. I could not be happier! If you are in the market for a used car and are on a budget, definitely come to them!