American Airlines is a major airline in the U.S. and is one of the largest in the world for the number of flights and passengers. It also operates the regional airline American Eagle. In March 2026, my husband and I had round-trip flights on American Airlines between Pittsburgh and Miami. Their airfare, of course, cost significantly more than the airfare for a discount airline, but my husband wanted to fly on a non-discount airline in the hopes of having a better experience. We checked in and got our boarding passes without any problems. Our flights departed and landed only slightly late. The employees spoke politely with us. Our luggage was not lost. I did notice that a charger in a chair did not work. read more

American Airlines - Terminal before flight - Airlines Near Me - Pittsburgh, Pennsylvania

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Avoid Checking Bags - AA Will Break Them and Deny Responsibility I recently flew with American Airlines (AA) and they returned my luggage with a wheel completely missing. When I filed a claim, they refused to pay for the damage, claiming a missing wheel is 'normal wear and tear.'. At first, they claimed it because of the overweight which is completely false since there is no record of the overweight when I checked it at the original airport - JFK (my flight is from JFK - PIT with AA) + the luggage was completely fine and functional (the agent of JFK airport will always check that when they checked in your luggage). After first false claim, they now say the damage is "normal wear and tear" which is really ridiculous AND again the DOT (Department of Transportation) regulations. If the luggage missing a wheel, it's basically cannot function as a travel luggage. How do you guys classify it as "normal wear and tear"? and if you break something, especially property of your customers, should you step up and take responsibility and make it right to your customers? This is not just poor service; it's a violation of Department of Transportation (DOT) regulations, which explicitly state that airlines are liable for damage to wheels and handles. If you value your belongings, be warned: American Airlines has a policy of denying structural damage claims and will try to settle with low-value miles rather than taking responsibility. Disappointed! read more

American Airlines - Airlines Near Me - Pittsburgh, Pennsylvania

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I was pleasantly surprised as to the overall great experience I had on American Airlines. I took American Airlines from Pittsburgh to New York JFK Airport. The flight boarded on time left on time and arrived on time. The staff where very friendly and nice . I generally fly Delta but have had bad experiences in past so I decided to try American Airlines. I was very happy and will definitely fly American again in the future. read more

American Airlines - Airlines Near Me - Pittsburgh, Pennsylvania

We are thoroughly dissatisfied with American Airlines and feel completely taken advantage of. In June, American Airlines charged us over $1,100 for a seat for our infant without our consent. We did not authorize this charge, nor were we clearly informed it would happen. After months of fighting this, American Airlines refunded only $250, leaving us out approximately $850. Since June, I have exhausted every reasonable avenue to resolve this: Tried repeatedly to settle directly with American Airlines Filed a complaint with the Better Business Bureau Escalated to the National Aviation Consumer Protection agency None of it worked. At every stage, customer service was dismissive, slow, and unhelpful. We were passed around, given contradictory explanations, and ultimately told--after months of effort--that this was essentially our problem. This situation put our family in a very real financial bind, and the lack of empathy or accountability from American Airlines was shocking. After spending months trying to resolve what should have been a straightforward issue, we are left feeling that this money was simply taken from us. I strongly caution families--especially those traveling with infants--to be extremely careful. Based on our experience, if something goes wrong, you should not expect American Airlines to make it right. read more

I don't usually do this, but whatever you do - don't fly American Airlines. I missed two connecting flights, they tried to put me on one for the next day. I said no, and it took two hours later to get me on a flight that had seven open seats back to my home town. They didn't offer to pay for the hotel or offer any amenities. So, we finally make it home at 2:00am and guess whose baggage doesn't show up? It's still in Chicago. My keys were accidentally in my checked bag, so I had to pay an extra day for parking and to uber home at 2:30pm because my luggage got lost. I asked if I needed to do anything with my luggage, and they told me no. I wasn't going to write a review, but looking at others, it seems like 70% of the population has the same exact issues I have had. If you are traveling somewhere important or have important things in your bag, I don't recommend this airline. Also, stuff exploded in my bag and got all over my clothes...that is my fault, but it made it through on my way over, so I thought it could makes its way back. Nope.... read more

I fly AA about once a week for work... Yeah, there are times when weather and/or the FAA cause delays and then there are times when delays are due to issue with ground crew or other aspects controllable by AA. But overall, they're still an amazingly great airline... Like it or not, they're the best thing we've got in the US. Yes, Emirates and other int'l airlines do first class and comfort much better, but between Delta, UA, and AA, I'm going to go with AA each time! Those whining about issues really need to stick with their discount airlines, which might get them to their destination with no issues if everything goes well. But when things doing go well, those airlines can't offer another plane or better service, so you get what you pay for! read more

American Airlines - Snowy Downtown Pittsburgh - Airlines Near Me - Pittsburgh, Pennsylvania

Horrible, no wifi, constant delays, seat belt wouldn't work, didn't offer drinks nor food, food try on back of seat kept unlocking and hitting my knees, none stop turbulence. Delayed disembarkment. Bathroom was dirty wasn't cleaned at all. read more

Great airline. Taken care of by the flight attendants. The app keeps you up to date and informed

No screens even in first class. Sub par all around. Always running behind. Generally unpleasant. They change the flight multiple times before you get there without enough time to get there later. read more

Was delayed for 85 minutes everyone you ask what is going on they had a attitude,there was no flight attendant that who we had to wait on no communication.. read more

Could not give a worse review. 9/10 flights delayed or cancelled and they have refused to give a refund for a single trip. Last trip I was left in Washington DC after a connecting flight Thursday night and my flight home was cancelled with the next flight leaving Saturday night. I don't even blame the staff but I don't think I can ever fly American again I've given them so many chances. You should 100% prepare and expect your flight to be delayed/canceled with or without a reason. read more

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I've flown on AA multiple times and from checkin to luggage they have always been fast and friendly. I like the self checking kiosk it does make checkin more efficient. read more

Absolutely terrible. They lie like nobody business. No courtesy. Rude. Always delayed. Missed my international flight and all the arrangement we made upon arrival (as scheduled). They cared less! Last time flying this awful airline! read more

have an N95 mask on. A mask that is the most protected for myself and people around me and the airline said I have to put on a different mask (the doctors mask) because the N95 doesn't protect anyone.......so I can either change it or cover the mask I had on, which made it impossible to breath. I can't begin to explain the anger over this idiocy!!! I hesitated and I began to argue but I wasn't about to be the one kicked off of the plane. American Airlines you are never getting my business again! read more

Do not EVER fly American Airlines!!! Flight 2452 headed to Miami in June 5th scheduled for takeoff at 815... 832 am after sitting on the plan upon boarded around 745am the pilot gives a late announcement stating the flight should've been for 9am takeoff?? How do you charge the lost with the worse logistics and service how are you still in operation read more

Always unprofessional and unable to handle any level of customer service. In the terminals they are horrendous. From the desk attendants to the managers, and while I won't mention names(flightAA762), I was told at check in that my sensitive computer equipment and lenses would allow me slight accessibility to early boarding - and I only required a slight permission, wasn't trying to get on the plane first and all - I was pretty much told to f'off by Debra - and her male manager when I approached the desk at the gate, who seemed to show up only to harass me, despite being told that boarding slightly earlier due to my equipment wouldn't be a problem. Sadly I was dealt with hostility, which wasn't an issue at the moment I boarded the plane. As I stowed my bag immediately and with kindness from the flight crew. I will say that the flight crews extend incredible hospitality, and I have no ill will towards the generous flight crew. But as someone in the service industry as well as the film industry, a little bit of tact and professionalism goes a long way. . But sadly, no one on the ground has ever dealt with actual people in a humane manner. Time and again, simply awful has been my experience from American Airlines. They continue to disappoint. Learn the game AA. You have disappointed me yet again. As always. You're customer service on the ground is horrendous. read more

Worst customer service around. Will not accommodate when the planes held for their issues. Will not hold a plane even if it's 5 mins for 20 people coming from their own delayed plane. Very unprofessional employees. You can not trust the information they tell you. The corporate service line will only allow you to speak to one person. They don't actually care to resolve the issue. Will never fly with them again. read more

Its changing as they integrate US Air into the AA family.....not a big fan of where the new gates are located. And, I really liked the service before they integrated the US peeps (and i am sure they are uncertain about their jobs). But the airport is not that busy and super easy in/out. They do have the crabbiest staff at any Admirals Club I have ever experienced, but that is for another day..... read more

American is handling my refund processing in a terrible way. I bought a refundable fare last week. For days I have been trying to cancel the reservation and put in for the refund. Their website will not accept my info, their reps do not answer at their customer service number, and leaving a callback number as requested by their automated system does not get a callback either. My emails to the their designated customer service officer have not been acknowledged. This is out of character-- I have bought a refundable fare from American before and they processed it just fine. Any suggestions on how to get some help? read more

They just don't give a shit. Our flight was destined for the say terminal for 6 hours, yet it was "broken" when we got there. #nocustomerappreciation read more

Flew from Pittsburgh to Cancun. Upon return flight Cancun to Miami during Covid, My fiance was placed in a middle seat between a very overweight mother and adult son. Both required to have a seatbelt extender and had more than 6 inches of his body into the aisle and 6 inches into my fiances seat. The arm rests were not able to be put down. My fiance was basically under this man. This would be unacceptable during regular times. It is even more unacceptable during a pandemic. During boarding another woman stalled the flight for 15 minutes to throw a fit about her perfectly fine seat. But the flight attendant directly addressed my fiance and did not do anything about it. We reached out to American Airlines and were basically told "too bad you should have done something about it". It is unacceptable to see a customer like that and leave it up to them to procure a safer seat. read more

your plane sucks ass. the co-pilot still hasn't shown up, the plane was supposed to board at 6:40, and it got delayed and it is now 7:47 and the co-pilot hasn't shown up yet. get better employees that can show up on time unlike these lazy ass bitches who can't even show up to their job that people rely on them to show up for. do better. get your shit together, and i will never EVER be booking a flight with your lazy asses ever again. read more

Oh American. $25 for the first bag checked, $45 for a day of Internet (It is free at Starbucks for gosh sakes). What say we make air travel congenial again? didn't think I would miss Us Air in PGH. There is still Delta If you want to be thought of as a major carrier, please distinguish yourself from the cattle cars! read more

AA automatically changed my reservation that now includes a connection that leaves before my arrival

I am a loyal Southwest traveler, but my company uses American, so guess who I fly with most? My most recent flight was anything but awesome, but AA couldn't have been more helpful. I flew into Dallas from Pittsburgh, not realizing until close to landing that we were 30-40 minutes late. I missed my connection in the next terminal over. Sad, I wandered over to the next empty gate and an agent quickly printed me a boarding pass for the next flight. But what about my luggage? Will it find me in Austin? Hungry and cranky, every little thing made the experience all the more miserable. The closest food outlet to my gate? A barbecue place--what's a vegetarian to do? The next closest--a sit-down restaurant. I DON'T HAVE TIME!!! Due to storms in Dallas, every flight was delayed. We boarded 30 minutes late and crawled into the back of the line behind about a dozen other planes waiting for the OK to take off. The pilot and flight attendants kept passengers in the loop as to what kind of delay we could expect and when we could bust out our cell phones and complain to our friends and family about the weather. We soon received the OK to leave. My baggage found its way to the carousel in Austin shortly after I did and all was well. Hoorah! read more

From "Monty Python's Flying Circus": "The rules are very simple: each week we get a large fee; at the end of that week we get another large fee; if there's been no interruption at the end of the year we get a repeat fee ..." Hmmm, kind of like air travel! read more

Super fast check in at ticketing. The staff was very nice. I am a credit card rewards advantage member so my bag checked is free !!!! Thank you American Airlines. Gates were good. They have charging stations. They are easy to get too. Shops and food by them. Screens were up to date. read more

I had a good flight from sfo to iad. Everyone was nice, and they let you have a full size carry-on for free. The seats are super small and uncomfortable but i haven't been on a US based flight that wasn't in years. read more

Flying with American wouldn't be so bad if they stopped making their seats more and more uncomfortable and squished together I'm tired of having to fly with someone right on top of me. I'm tired of having no support in the seat. I shouldn't have to sit in a ball for three hours to get somewhere. What sucks is that my miles are with AA, so here I fly, but it's not at all enjoyable. The only reason you get three stars is that you're usually on time. Today, however, not so much, as I sit at the gate waiting to be pushed out because of paperwork. I love trucking through the airport to get my connecting flight. Super fun. read more

I am disappointed in American Airlines and will NEVER fly with them again. Not only did they ruin our month-long, planned vacation to Alaska to visit our son, his wife, and our new grandson in June, but they did it on the return flight after our month's stay there. We arrived in Pittsburgh to learn the landing gear was broken. By the time they decided to tell the passengers, there was no way we could get our (or any) connecting flights from Dallas to Anchorage. They then switched us to United, where we lost our first-class seats, and we flew to Chicago. In Chicago, American Airlines neglected to make the ticket transfer into the computer, as they assured us they would. We had two seats, but not together, until a very kind gentleman traded with us. We had the very last, first class seats which didn't recline for the 5 1/2 hour trip and had broken t.v.s. It was a tortuous ride since I had a hip injury. I still applaud United for finding us any seats on that flight to Alaska. We arrived in Anchorage to discover American Airlines transferred only my suitcase, but not my husband's. United had to track it to Seattle, and it was delayed for two full days. Thinking we couldn't be jinxed twice, I was mistaken. Our flight was again delayed returning home via Dallas, and we missed our connection. After a five-hour delay in Dallas (with another broken plane), AA put us on a booked flight where they was able to get me a first class seat, but my husband had to ride economy back to Pittsburgh. Throughout this whole fiasco, no one apologized the entire time for both of these incidents, although today my husband did receive a letter indicating they would reimburse the difference for all the non-first-class seats. Ironically, we also received mail asking us if we wanted to enroll in an American Airlines credit card. How tasteless can this airline possibly get? American Airlines is incapable of getting a flight to leave and land on time. I will not fly with them again! read more

i had a horrible experience with american airlines on my trip to nyc. our first flight got canceled and didnt let us know until about an hour before our flight. Our second flight on our way home got delayed 45 minutes, and we got on our flight at 4:00 pm and waited on the plane till 6:15 when they told us multiple times the flight would be taking off in 10 minuets. horrible experience. read more

Son's flight on American Airlines's cancelled. refuse to rebook on a United flight with lots of empty seats. Poor customer service. #AmericanAirlinesSucks read more

On the upgrade list watched the lady go give one upgrade to an older lady a seat there are four more first class seats available and they are still open ... why would you not upgrade a loyal customer I'm flying Delta next time read more

The last two nights I've flown American and they are bad. Both nights they book their flights so badly that the plane you are boarding arrives less than 5 minutes before you are supposed to take off. They plan it this way!!! This will be the airline I recommend my company stop using. Never again!!! Totally disrespectful read more

Having flown Southwest Air, Delta, and American within the last few months, I have to give the nod to American. A little more leg room in the regular coach. And I think the staff is a little more friendly. Circumstances dictated that I arrive 5 hours before my flight from Pittsburgh to West Palm Beach with a layover in Charlotte. The part of the airport was empty and I was chatting with the cleaning crew when an agent arrived at the gate. He asked why I was there so early and then, without asking, found me a seat on a flight to Charlotte that was currently boarding. I know that I still had to wait at the layover instead of Pittsburgh, but this gave me time to get lunch there instead of hurrying from one gate to the next. read more

American Airlines was absolutely dreadful on our vacation and I will never use them again. We had an early morning flight (6am) so we stayed at a hotel at the airport. Woke up 3 am to a message that our flight (6 travellers) was cancelled and we had to wait until the next day to start our vacation. In addition, we had to pay for 2 more hotel rooms and another day of parking. The only excuse they could give was it was due to the weather. On the way back, they again cancelled our flight and moved us to one later in the day which meant we had to sit in the airport for 4 hours in Punta Cana, but only had 1 hour in Philadelphia to clear customs immigration and security. We almost missed our last flight home. When we contacted them to request reimbursement for the hotel and parking, they denied it. Never use them ever again read more

I never fly anything but Southwest, but had to take American Airlines for a flight to a family funeral. Arrived in Pittsburgh at 2:30 pm from Charlotte. Our flight to Boston was to take off at 4:30 pm. Delayed over an hour stating weather conditions in Boston. But while waiting other passengers arrived. AA DELAYED us to combine a not full flight. No more American Airlines. read more

I wish I could go lower than one star. American Airlines doesn't care about their customers AT ALL! WORST. CUSTOMER. SERVICE. EVER!

Bad 2 weeks AA...Flight last week you delayed my tools, so much for " Your luggage has to travel with you" except when it doesn't. This week you couldn't load my tools or luggage on flight to Philly, which was the 1st one of the day and checked in 70 min before departure. Thanks to you and your piss poor service to deliver delayed bags I did without for 2 days. Had enough and I just want to go home..but.....now sitting on a 3hr delay out of PIT..who knows if I'll actually board a plane today.....Loyal Million Miler now rethinking my selection. read more

My husband and I flew in Reagan airport in Washington DC and then we were to supposed to continue on to Pittsburgh on Sunday 10/28/2018. Our flight was delayed 1 hour and 45 minutes coming from Bradenton/ Sarasota although we were never told why. Luckily my husband had chose the connecting flight onto Pittsburgh with a three hour layover or we would have missed our connection. We were told to take a shuttle from one terminal to another. After having trouble finding the exit to the shuttle because it was not clearly marked I was dismayed to see that we had to go down two flights of steep stairs outside to get to the shuttle bus and then up two flights of steep stairs up to get to the other terminal. It was a strenuous activity for someone such as myself who has a disability. After finally getting to our gate we sat down about 30 minutes before it was time to board. When it was almost time to board I stepped up to ask where to stand to pre board because I had asked for a pre board when we checked in previously in Florida. I was completely ignored even after constantly asking and showing them my handicap tag multiple times. An older lady who had not previously asked for a pre board stepped up to the desk and asked for a pre board and did not show a handicap tag. She was immediately let on the plane while I am still standing there being ignored. When they finally did let me try to start boarding we were told that we would had to check our bags. When my husband asked them why they said they were too big when we told them that we just got off the same size plane and we had no problem and have never had a problem with the same bags anytime that we have flown before. I have seen people with much larger bags and no one has ever said anything to them. The guy definitely had an attitude problem and we could see that even before we had to deal with him. When we asked for a manager he kept saying he was the manager (came to find out later he was just a supervisor). When we asked his name or id he would not give us the information and in fact had his identification tags turned so we could not see them. When we asked for his manager or security or police he said he could not get them for us even after asking multiple times. All he kept saying was he had the authority to deny us access to board the plane. He gave our seats away to two of the 8 people that were on standby. We argued with him for 30-40 minutes and yes it was very heated. He has no business being in customer service because instead of trying to defuse the situation he further inflamed things. The two gentlemen that were standing behind us told him that he was very rude when they were boarding and that's why I believe he did not let us on the plane so we could not talk with them. When they closed the door and we knew he was not letting us on the plane we went over to the customer service desk and were speaking to a very nice young lady who was trying to get us on another flight which was not for another 3 1/2 hours and she was calming us down. When He saw that we were calming down he then came over and pulled her behind a partition to further start trouble again. He then called security on us after telling us before when we asked for security to be called that he could not. After speaking briefly with the 20 some year old guy that was supposed to be security we were so aggravated that we decided to rent a car and drive home ourselves. I did not feel safe and felt threatened and just wanted to get out of that airport. I believe when he saw us and our last name he did not like our race or my husband's religion and that I had a disability and we were discriminated against. We will never fly American Airlines again or not ever go to that airport again. I canceled my credit card with them and I will donate any points that I have left to charity. read more